Plexus Worldwide

To Whom It May Concern,We value our Ambassadors, so I want to thank you for the opportunity to address this complaint. Upon review of the Ambassadors account I was able to determine that the Back-Up Order (automatic shipment)was processed on November 25, 2014. This is the...

same day in which the Ambassador emailed to cancel her order.Unfortunately, we would need to be contacted 24 hours prior to any scheduled shipment in order to change or cancel.I do show that the package was refused, and as stated in our return policy, the Ambassador will receive a full refund for the product once the package is received and verified to be in satisfactory condition.Although we are saddened by the Ambassadors request to cancel their ambassadorship with our company we wish to assist in fulfilling this request.We will need the Ambassador to complete the attached cancellation form and return it to us by one of the methods listed on the form. Once the formis received the cancellation can be processed.If we can be of any further assistance please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

I have seen for myself these products work and the company makes good on their money back guarantee!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jennifer W[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $93.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to submit a second response to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed. The monthly auto shipment has been canceled. The complainant’s order 8[redacted] dated 11/24/2015 has been refunded, $121.08, today, 12/17/2015.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.We apologize for the delay. The information that the complainant has previously received from our customer service department was incorrect. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/10/2016 has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.  
The complainant’s order [redacted] has been refunded. $206.79 was processed on 3/30/2016 and the remaining $4.05 was processed today 4/4/2016. Please see the attached.
Please allow 5-7 business days for your bank to process this transaction and the funds to reflect back into your account from the date that they were processed. We apologize for the delays.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be just "okay" to me.  I will wait until for the business to perform this action and, if it does in a timely manner, will consider this complaint resolved.
Due to the length of time it has taken and to the fact of having to contact a third party, shipping could have been refunded as well and an apology would have been nice. 

Regards

Thank you for the opportunity to respond to this complaint.  After review of the information, we are able to honor [redacted] request for a refund on order placed 3/25/2014 (as it falls within the policy guidelines).  The total on this order however is $122.00, not $258.11 (please see...

attached invoice).  For future reference, on 1/23/2014, [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached). If [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

Dear Consumer,Our records show that you were billed 11/14/2013 12:43:47 AM. Depending on what time zone you live in that can show a different date, however it was still billed on the correct date. We will not refund the overdraft fees for the charge that was issued on your account.  I have issued a refund request for the order that you state you did not receive on November 18th. The product does show delivered with the USPS records that are supplied alongside your tracking number. We will follow up with the USPS for the lost package you claim. Thank you for your consideration.[redacted]Quality and Regulatory Affairs Manager.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/5/2016 to request the 60 day money back for their preferred customer account. Per this policy the complainant’s orders will be refunded minus the original shipping costs. Returning the unused/original packaging of the orders will not be necessary that this time.  
The complainant’s order [redacted] dated 1/30/2016 has been refunded, $139.84.
The complainant’s order [redacted] dated 2/28/2016 has been refunded, $139.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled and also inquired about returning products.
The complainant’s order [redacted] dated 10/27/2015 has been refunded, $138.55.
The complainant’s order [redacted] dated 11/27/2015 has been refunded, $138.33.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $124.60.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern. Thank you for providing the attached image.We have since confirmed that this was added to the website late last week, and is currently be reevaluated to ensure we have the proper order processes in place. Thank you again for bringing this to our attention. A refund was issued on 10/5/2016 for the remaining shipping balance of $5.43. Please be aware that depending on your banking institution it can take 2-5 business days for a refund to reflect back to the original payment method. Please let me know if we can if we can assist you further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Plexus has an amazing line of products. I was a skeptic at first then finally decided to give it a try after yet another failed attempt by my doctor to solve my stomach issues. I've been using the products regularly now for about 6 months and it's been a drastic change. My stomach issues have stopped almost completely and I was finally able to give up sodas for good! I stopped having headaches nearly every day which was a bonus! I've read some of these reviews and to be honest they are unfair. One lady is mad that her card was charged fraudulently.....well mine got used fraudulently at Walmart but I didn't post about it on the Revdex.com site. That's thieves not Plexus. Then others complain about bloating and stomach issues....that's die off symptoms. Look it up. Candida yeast and removal of the build up in your intestines is a "messy" process. When it all starts breaking down it will cause some side effects for the very short term. People immediately think it's obviously bogus and quit then bad mouth the products. Do research people. Look up gut health. Look up candida yeast. Look up die off symptoms. It may be fun and games getting your body in that shape but it's not so fun getting it out. It's also not a magic pill. People are posting that they didn't see results. Well did you take it consistently? Did you drink water like you are told? Or did you keep doing exactly what you did to get in the shape you are in? People want a quick fix and get mad when it doesn't happen. This stuff does work. It has helped me and thousands of others. Just because you don't understand it or don't follow it doesn't make it bad. To be noted, I started as a wholesale customer and now I am an Ambassador

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $109.11.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $109.11.
The complainant’s order [redacted] dated 2/25/2016 has been refunded, $109.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $132.47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

The refund is not for $129.  They shorted me the shipping.  I told them not to send me any more orders, so the shipping is not my responsibility.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Per the Plexus Worldwide Policies and Procedures section 6.F "Payment Default" any payment that is not supported by sufficient funds or that is returned uncollected constitutes a...

breach of Contract. The Company will assess a handling fee of twenty-five dollars ($25 USD or equivalent local currency) for all payments lacking sufficient funds. We have reviewed the complainant's Plexus Ambassador account and determined that a check was returned for order #[redacted]. This order was in the amount of $31.71. As a result of this returned check, order #[redacted] did not process and was cancelled on 5/31/2016 (Please see attached image) and no funds were recieved. Additionally we determined that we have received funds for order #[redacted] in the amount of $132.37. While this was not the order associated with the returned check, this order was stopped as well due to the hold with the complainant's account. As a result of this order not being shipped Plexus has issued a full refund in the amount of $132.31   (Please see attached image.) Please allow 5-7 business days for these funds to reflect back onto the complainant's bank account. In accordance with the Plexus Worldwide Policies and Procedures section 6.F the complainant;s account was placed on a suspension and all additional order have been stopped until the complainant has paid the $25 return check fee for order order #[redacted]. Please let me know if you need anything further.