Plexus Worldwide

Yes we did get the product but Plexus is lacking the customer service.  They did nothing to make anything better with the customer.  Instead, they just decided to cancel all future orders.  They have a good project but just very poor customer service.  We had every right to complain because we were charged for a product and expected delivery within a certain time period.  Yes, we understand that they had systems issues but if they would had been upfront and told us we would not had filed a complaint.  A follow up email was send and they refuse to response to it.   All we wanted for to know when my wife would get her material.

**Plexus raves about its 60-day money-back guarantee, but don't plan on getting your refund easily.**

I used Plexus Slim for 30 days until I was advised by my doctor to stop taking it due to heart palpitations that began after using Slim. I cancelled my auto-ship order, and emailed customer service for a refund, as I was instructed to do by my ambassador. I knew I would need to return my second shipment. (It had already been sent at the time I stopped using the product) My ambassador informed me that customer service should respond to my email within 72 hours. I received an automated reply immediately with information to log in to the Plexus back office, which allowed me to view the status of my refund request ticket.

I had not received a response in 10 days, so I sent another email. Two weeks after my initial request, I called customer service. I waited on hold for 45 minutes before I was able to speak to a representative. I asked for a refund, and the representative gave me instructions for returning my unused portion for a refund, but did not offer to refund the cost of my original order. I had to specifically request a refund for my first shipment. Even then, the rep seemed confused until I asked about the 60-day money back guarantee.

Before you buy this product, understand that their money-back guarantee will require work on your part. They did eventually take care of it, but it was a hassle for me. This is bad business, especially for a product that costs $85 for a 30-day supply.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred customer

account. The complainant contacted our customer service department by

email on 11/12/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/7/2015 has been refunded,

$105.34.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
 We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 8/3/2015 has been

refunded, $125.59.The complainant’s order [redacted] dated 8/7/2015 has been refunded,

$92.81. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return the unused portion of the

orders at this time. We apologize for the delay. Please let me know if you need anything further.

Hello,
Thank you for overnighting the package. The 15% credit really isn't anything to me I placed a order on April 6th and paid $6.00 for shipping. You giving me a $9.94 credit doesn't seem like much also I was planning on being a repeat customer this has me worried that I will run into this situation again. I will also need to push back my auto ship moving forward. I hope this situation doesn't occur again and I think you guys should re evaluate how to help your customers .

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We was quilted and was not signed up for another company the month of September,  either one of us. We both have 100 pv the month of September.  Was not suspended till October.  Both of us, ambassadors for over 2 years and when try to contact company about this matter nothing was repled.  Never even asked why we changed. This issue is unresolved. Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 10/21/2015 has been

refunded, $135.27. The complainant’s order [redacted] dated 11/21/2015 has been

refunded, $134.95.    Please

allow 5-7 business days for these funds to reflect back into the complainant’s

bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 12/02/2015 has been

refunded, $75.55.  Please allow 5-7

business days for these funds to reflect back into the complainant’s bank

account. It is not necessary to return this order. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays and the frustrations they have caused the complainant.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $105.26.
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $139.00.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

Thank you for allowing the opportunity for me to respond tothis complaint. The charge of $34.95 was not an unauthorized charge. As statedin the Policies and Procedures agreed upon by the complainant upon becoming anAmbassador of Plexus Worldwide, she agreed to the following:Section...

1.I.1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. While we do provide acourtesy of refunding the Annual Fee if the ambassador fails to cancel beforethe charge we do require the completed form to be returned to us prior toprocessing the refund. The cancellations are processed in the order in whichthey are received.  The complainants accounthas been inactivated, her payment information has been removed and her AnnualWeb Hosting fee has been refunded as of 1/13/2015. Please allow 5-7 businessdays for the individual financial institution to reflect the credit. Should you need anyfurther assistance please do not hesitate to let me know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am trying to reply to a complaint I had made. How do I do so? It was about plexus world wide, I find it highly unfair and wrong that they cannot proceed to refund my money. Their distributer wrongly informed me and I should not have to fight with Plexus to get a refund when I was not informed or know anything about plexus. Just the small details the person that signed me up. I want my refund.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $145.07.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11293350, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Susan M[redacted]

I have been a customer of Plexus for over a year, with only positive experiences until recently, especially with the Ambassador I work with. Unfortunately, it seems something has gone terribly awry with their business model. It seems that due to a new back office system, there are long delays in delivery. But this doesn't stop Plexus from charging your credit card, yet having no one and no way to tell you about the status your order. Most companies wait until they ship, but not Plexus. Your "Ambassador" is likely just as frustrated, because he/she can't get through either. I almost laugh at their recording "my business is very important to them." I'll bet. They have my money, yet they do not have enough staff to handle my question, and no 800 number. My order 36792894 ref 0-82002934-1 is stuck in permanent limbo it seems. If I don't receive within the week, I'll dispute the charge and stop doing business with them. They should learn to be more transparent and honest with their customers...this is a really poor way to conduct business, and a disappointment to me. I hope they can improve, because I do like their product. RF

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/17/2016 has been refunded, $93.91.
The complainant’s order [redacted] dated 2/17/2016 has been refunded, $93.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Upon becoming an Ambassador with us the complainant agreed to the Policies and Procedures. The Section pertaining to the Annual fee is copied below.Section 1.I.1. "The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment...

method available, including charging any credit card on file for the Ambassador or withholding from commissions."The Complainant began her Ambassadorship on the 29th of December so the Annual Fee was renewed on 12/29/2014. Access to cancel Ambassadorship was available at anytimebefore or up to 5 days following this date to either avoid the payment or receive a refund.Unfortunately, at this time I am unable to grant the request of a refund. Should you need any further assistance please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s account has been closed.
Thank you for notifying Plexus Worldwide 1/27/2016 that you wish to take advantage of the preferred customer return policy.
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant’s order [redacted] dated 1/1/2016 has been refunded, $168.98.
The complainant’s order 8[redacted] dated 12/1/2015 has been refunded, $168.62.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
If the complainant wishes to be refunded for any further orders please prove substantiation that the 60 day money back guarantee was requested at any earlier date.
Please let me know if you need anything further.

This company has trouble customer service....waited on hold for over a total of 6 hours to speak to a human....then when I did I got incorrect information. They take your money before they send you their product but when you send it back they can now take up to 30 days to make a refund :-(

I love plexus! Great all natural products!