Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $85.35.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s request for $29.56 [redacted] to be refunded has been sent today to our accounting department for a [redacted] draft to be created and mailed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 was delivered 1/19/2016 with the tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 12/29/2015 has been refunded, $75.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted]ated 9/12/2015 has been

refunded, $136.73. The complainant’s order [redacted]ated 10/12/2015 has been

refunded, $136.73.  The complainant’s

order [redacted] dated 11/12/2015 has been refunded, $136.73.      Please allow 5-7 business days for these funds

to reflect back into the complainant’s bank account. It is not necessary to

return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Amy A[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 has been shipped with the tracking number  [redacted]
We apologize for the delay.
Order [redacted] has also been created on the complainant’s account free of any charges. We apologize for the delay in the delivery of this order.
Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to address this complaint. Upon review of the account I show that the account is inactive, the order placed on 10/30/2014 was refunded and there are no pending transactions. I apologize that the customer did not get the...

desired results from the product and apologize for any inconvenience this experience may have caused.If we can be of any further assistance please let us know.Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/13/2015 has been refunded, $79.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please provide substantiation from your banking institution regarding your interest rate for the card ending in 3204.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador Account has been closed.
I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant’s Order [redacted] dated 1/22/2016 was refunded, $361.85 on 2/1/2016.
The order’s tracking number [redacted] also shows movement 2/2/2016 and expected to be delivered 2/4/2016.
The shipping cost of $5.75 has also been refunded today 2/3/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

I thought my ordeal was finished as this company sent me 2 emails of refunds to come in the next 3 to 5 days, today I got another package from them. how do I return the package,stop my shippments and close my account. help again ??? same complaint # [redacted]the girl I got the mail from is ashley at 480 434 6400Thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Laurie W[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the account for the complainant and have found that this account was processed correctly. Please review the following invoice for confirmation of our earlier statement....

The consumer was charged on 12/1/2014 for her order that was processed and shipped via our distribution center, therefore it was unable to be canceled at that time. If the customer is showing 12/3/2014 as the charge date that is a reflection of her bank delay to post the charge and should not be indicative of an ability to cancel the transaction.  Our monthly qualification shipments are processed automatically upon the agreed date set by the Ambassador. Once the order is downloaded on that date, we are unable to cancel or edit them as they are processed in a separate distribution center. This has been made known to our Ambassadors, which is why we allow them 24/7 access to their business account to cancel orders without the necessity of telephonecommunication.  We apologize that the customer did not utilize this function that is available to her to avoid possible unwanted shipments. Upon review of the account, we find that the order in question was refunded in the amount of $223.64 on January 2, 2015. This is the full product cost as stated in the Ambassador Return Policy.I have copied the Ambassador return policy below. Section 6.L.3Ambassadors:Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will  only be made after the product has been returned and verified to be in satisfactory condition. We apologize for any inconvenience this may have caused the complainant however we do not refund shipping and handling on orders that are processed and shipped.  Our hours are 6am-6pm Arizona time and such we are open until 7pm in the complainant’s time zone giving the complainant a fair opportunity to contact us in order to stop the shipment from being processed. Additionally, all ambassadors have complete 24 hour access to their back office online so that phone correspondence is not required. They also do not have to wait to cancel the automatic shipments as they have opportunity to do so at any time up to 24 hours before their selected processing date.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted].
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new condition. The complainant’s order [redacted] will be refunded minus the original shipping cost of $4.05.
The complainant’s order 82197287 dated 3/16/2016 has been refunded, $210.78.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

We value our customers and thank you for the opportunity to address this complaint. Upon review of the account stated the following was found.

The customer called in on May 20, 2014 to postpone her automatic shipment until June 14, 2014.

On June 24, 2014 the...

customer called back in and thought that she had canceled her shipment and was not expecting it to be sent.

Our representative explained that she had only postponed the shipment with her last phone call and advised her of the steps to returning the order for a refund. A refund was given on the order.

The customer requested to cancel the future automatic shipments however, changed her mind when informed that she would lose her Preferred Customer status if she did not have an automatic shipment in place.

In lieu of canceling the customer decided to postpone the shipment on more time. The shipment at this point was scheduled to come out on July 24,2014.

On July 21, 2014 the customer emailed in to have her shipment postponed once again. Our representative informed her it was already canceled. Unfortunately, this was not the case. The order did ship as scheduled.

The order has been refunded in full, including the shipping and processing, there is no need for the customer to return the products she may keep them with our sincere apologies for any inconvenience this situation may have caused. 

If any further assistance is needed we may be contacted at ###-###-#### or**@[redacted].com.

Thank you.

I love the products. I am 93 years old and the Slim has helped me regulate my blood sugars, they were out of control before-high at night and low in the morning. They are stable now. My doctor approved my use of the Slim, the probiotic and the vitamins.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Sorry I do not have the account number.  My fiance ordered this through a person through facebook.  The name,email and number on file would be J[redacted].  Thank you for the help.
 

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/25/2015.
The complainant’s order [redacted] dated 10/17/2015 has been refunded, $86.35.
The complainant’s order [redacted] dated 11/17/2015 has been refunded, $86.35.
The complainant’s order [redacted] dated 12/17/2015 has been refunded, $90.40.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/1/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Receipts were provided to plexus on 12/26/2013 for the one sale I did have from my starter kit.  To date, I have only received my starter kit which contained 3 combos, I sold one, and kept two for myself and my husband.  I plan to sell this product by getting my name out there, and hosting parties like any other distributor.  Plexus has never responded to my emails asking where I plan to sell the products.  As they stated, this is my first order, I haven't even received the product yet, so how am I supposed to have receipts to provide?  I have tried to contact Plexus on SEVERAL occasions, via phone, and email, it goes to voicemail when I call, and I get no response back to my emails.  I don't appreciate being treated as if I did something wrong when in fact I have not been given a fair chance to get my business started.  I don't want to close my account, I just want what I paid for almost a month ago.  If Plexus can not hold up their end of the agreement by shipping the order they agreed to when they took my payment, then they are the ones doing something wrong, NOT me. Regards,[redacted]