Plexus Worldwide

To Whom It May Concern;Unfortunately there is no evidence of a cancellation form being completed and sent back last year, nor is there evidence of any reversal of charges.Under the assumption the Ambassador is unable to locate their EIN number and the fact that there has been no activity on the account, our Compliance Department has granted my request to complete the cancellation of the account. A refund of the Annual Web Hosting Fee that was charged on November 1, 2014 will be issued. Please allow 5-7 business days for your financial institution to reflect this credit.If I can be of any further assistance please let me know.Plexus Worldwide, Inc.

Thus company has the worst customer service I have experienced! I put in a request to cancel my ambassadorship about a month ago. I never received back a confirmation, even though their email said they'd respond in about 5 business days. After not hearing back and them sending an autoshipment and charging my credit card after my request not to, I emailed them! Gave them about a week to respond, and they never did. I then tried to call and couldn't get anyone to pick up. I tried emailing again, and still have not received a response or confirmation. I want it to STOP and my credit card to stop being charged! I will never recommend this company to anyone!

I am a new customer that has had high hopes about using the Slim, Accelerator & Bio cleanse products. I ordered over a week ago and I have not received any notifications, emails, or tracking numbers on the whereabouts of my products that I paid over $100 for. I am trying to contact Plexus Worldwide through phone call to find out where my order is, but just like every other review on here, I have been on hold for too long! I figured instead of attempting to connect them through obvious "dead ends" I will post this review about my negative experience with their customer service. I just want to know where my order is and why it is taking so long to recieve a tracking number. It is always wise to keep customers informed when they are waiting on shipments! I am starting to believe this is a scam company. I was already wary of trying out another MLM company after being burned by a previous company. I need someone to contact me asap!

border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204);">I finally got thru-to someone and it's resolved

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All I wanted was for my account to be cancelled and my information removed in a timely manner. 

Regards,[redacted]

I have not yet received my refund and they have now sent another order.  I have emailed them again today asking about the refund and now this new delivery of product.  I am not sure where to take it from here.thank you[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. Upon review of the circumstances we are unable to grant the request for a refund in the amount of $445.59 at this time. I am sympathetic to the fact that the email for Black Friday was missed last year and had...

we been informed of the issue during that time an exception may have been made. Unfortunately we were never notified of a request for a discount in regard to an order placed before the promotion began.Second in regard to he commissions for July 2014, after reviewing the account mentioned it was discovered that there was no Back-up Order turned on. One of the requirements to being commission qualified is to have a back-up order in place. Due to this not being the case there was no commission due for July 2014. A back-up order was activated by the Ambassador on August 25, 2014 using their online access. This being the reason a shipment was made. The Ambassador later deactivated the back-up order however the product had already been processed for shipment.Any order can be refused or returned as long as we are notified within five (5) days after the receipt and authorization is given. The package does not have to be mailed back within the five (5) days, notification just has to be made. As stated in our policies and procedures, I have included the section regarding this below:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.We received no notification of the intent to return and no authorization was given within that time frame.Finally, upon signing up to be an Ambassador (distributor) with Plexus Worldwide, Inc. our policies and procedures must be agreed to. Included in these policies and procedures is the return policy as well as the agreement that:The Contract can be voluntarily terminated by an Ambassador who is not in breach of the Contract for any reason, at any time, by providing written notice to the Company signed by all Person(s) listed on the Ambassador Agreement.Until this is received the account will remain active and we will attempt to collect the annual fee when due. We have since received the cancelation form with signature and the account has been deactivated. Any attempt to collect payment will cease.If anything further is needed please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

I reviewed the response our Customer Service department sent the Revdex.com about Ms. [redacted] and that we were not going to issue a refund. While I understand we have no record of Ms. [redacted] contacting us when she received the product she was not happy with, we know that emails do not always reach their destination.

 

I’ve reached out to Ms. [redacted] via email and asked if there was something we could do to resolve this issue. I offered to either replace the product or talk about another other resolution she would like to see.

 

I plan on talking with our Customer Service department and explain that while our distributors do have a different return policy than our customers, we should make every effort to make them happy. They are out in the field promoting our products and must give them the same quality of products as we do our customers.

 

As soon as I hear from Ms. [redacted], I’ll include you in the email so we can close this case on a positive note.

 

Should you have any questions and/or concerns please feel free to contact me directly at [redacted].

 

Thank you,

Director of Corporate Compliance

Plexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.only documents received were after making payment, then the policies and procedures were emailed to me. It's unfortunate that you do not honor or back up your ambassadors, as they are the foundation of your business. Being I was misinformed by a representative, and not given any printed material until after payment I find this to be a very  shady and sneaky way of doing business. If you truly stood behind your products then you would guarantee all consumers satisfaction. 

Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Thank you for explaining that you have already been in contact with a customer service supervisor who has assisted you today, 1/27/2016.  
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/26/2015 to request that future monthly auto shipments be canceled and return previous orders.
The complainant’s order [redacted] dated 11/25/2015 has been refunded, $31.60.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $31.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
After a review of the complainant's ambassador account I was able to determine that a refund was processed on 7/18/2016 for $34.95.
Please allow 5-7 business days for these refunds to reflect...

back into the complaint's bank account. Additionally the complainant's ambassador account has been closed.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Laura W[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/4/2016 has been assigned the USPS tracking number [redacted]. However this number does not reflect any shipping movements. This order will be reshipped with the UPS overnight tracking number [redacted] to ensure its delivery.
We apologize for the shipping delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s accounts have been closed. The monthly auto shipments have been canceled.
Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and Ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or Ambassador account.
The complainant’s order [redacted] dated 10/25/2015 on Dolores Salvia’s Ambassador Account 312353 has been refunded, $119.85. This account has been closed.
The complainant’s order [redacted] dated 11/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90. This account has been closed.
The complainant’s order [redacted] dated 12/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

I understand Ms. [redacted]'s position, that being said, she is correct in our Ambassador return policy. Ambassadors have five (5) days from the receipt product to notify us of intent to return product in unopened resalable condition. If Ms. [redacted] was given inaccurate or misleading information from...

one of our Distributors (Ambassadors), I apologize and sympathize with her. Our return policy was available to Ms. [redacted] at the time of sign up, however. Before Ms. [redacted] can get further than the first page of sign up she must click "Agree" to our Policies and Procedures. These are available in a text box on the webpage for easy scrolling or can be opened in a new window. I have included a copy of our Policies and Procedures in this response as well as a screen shot of the "Agree" page.

I have also included a copy of both invoices. Our return policy is listed at the bottom of each. At this time I am unable to refund Ms. [redacted] based on our return policy she agreed to. If any more information is required please let me know.

Thank you,

Ambassador Relations

Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The complainant’s order[redacted] dated 11/13/2015 has been refunded in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/11/2016 has been refunded, $133.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jessica W[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,