Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/4/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador refund policy minus the original shipping costs and the accounts signup fee.
The complainant’s order [redacted] dated 1/4/2016 has been refunded, $262.81. Please return your unopened products to [redacted]
The complainant contacted our customer service department by email on 2/26/2016 to request that their order [redacted] be canceled. This was too late to cancel this order but this is within the ambassador return policy to refuse the order upon delivery.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $157.24. Please mark this order and REFUSED and return to the post office when delivered.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered products from Plexus mid-May 2016. I had heard great things about the company and wanted to lose weight. As of early July 2016, not only have I lost weight, I also have increased energy, better sleep, and no longer suffer from chronic headaches. I had one issue where I didn't receive part of my order, and they immediately corrected the problem. All in all, I've enjoyed my experience with the company.

I sent this email to them Yes I indeed was mislead as when speaking with the gal that signed me up she knew I was going to try the products to see if they worked for me. They didn't and Lacey encouraged me to try it longer as some people it takes longer. She was aware that I only wanted to try them for the 60 days to see if it worked and it did not. She was not trained to know that I was not eligible for this trial so as far as I understood that was what I was doing was a trial. I signed up to get in on the 15.00 savings that I didn't get and had to complain to get that back. Never would I have signed up for ambassador status if I knew that I wouldn't be able to take advantage of this 60 day refund policy. EVERYTHING I SAW ON FACEBOOK DIDNT ADVERTISE THAT ONE COULDNT RETURN PRODUCTS FOR THE REFUND IF ONE WAS AN AMBASSADOR. Please let me return my product and you can reimburse me every penny that this plexus has cost me. I will ignore the hospital bills and tests that I had to go through when the edge made my heart race. I can post my comments on Facebook if you wish so that others aren't mislead like I was. If you believe in your product you should stand by it and credit my account. Thank you for your prompt attention to this matter.Respectfully, [redacted]Maybe when signing up you should have a box to check that says if you sign up for ambassador you won't be able to return products check here to acknowledge this ......Sent from my iPhone

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

No attempts will be made to process orders moving forward.  Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] has been refunded, $132.15, and order [redacted] has been refunded $124.95, both of which are the cost of the product, less shipping, per our return policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/30/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 81365884 dated 1/25/2016 has been refunded, $84.00.
The complainant’s order 81833305 dated 2/25/2016 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant would like to also be refunded for order 80970506 dated 12/25/2015 please provide substantiation of request to cancel 12/24/2015 or earlier.
Please let me know if you need anything further.

This company has stolen my credit card number as I have received fraudulent charges two months in a row which I am currently disputing. I have never ordered any products from this phony healthcare supply company. A quick search on Google reveals that this company is fraudently charging numerous consumers. Read the Google reviews and it's obvious that this is a scam. This company needs to be investigated by the police and FBI. Shut it down and arrest these criminals.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s Ambassador Account has been...

closed.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant created an ambassador account 1/15/2016 with the purchase of a welcome pack. This welcome pack includes the signup fee of $34.95 and products discounted further than the ambassador pricing. Unfortunately I am not able to locate any substantiation of the complainant’s request to cancel their account or monthly auto shipment. The 60 day money back return policy is offered to Plexus Worldwide customers. This return policy does not apply to ambassador accounts. Please see the attached return policies.
However is the interest of resolving this complaint the complainant’s ambassador account has been closed and the monthly auto shipment canceled. The complaint’s orders will be refunded minus the original shipping charges per refund polices. The accounts original signup fee will not be refunded.  
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $256.77.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $151.96.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

S[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/7/2015 to request,  “Cancel this please.” The complainant also emailed our customer service department on 10/27/2015 this email did not request to cancel only to confirm payment of their October order. Please see the attached emails.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $202.12.
The complainant’s order [redacted] dated 1/28/2016 has been refunded, $202.12.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant wishes to be refunded for any further orders please provide substantiation that the account was requested to be closed before 11/28/2015.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 11/19/2015 has been

refunded, $212.85. The complainant’s order [redacted] dated 11/24/2015 has been

refunded, $255.15. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return these

orders at this time. We apologize for the delay. Please let me know if you need anything further.

I have been a Plexus customer for over a year now. My health issues have not improved that I can tell, in that time. In fact, I am less healthy overall than I was before I started. But at the advice of many enthusiastic ambassadors, I gave it PLENTY of time to help. That extra time just made it seem even less effective than I believed the products to be in the first few months.
That is not my main issue, however. I understand that it's possible I am the exception rather than the rule, and it's possible that Plexus worldwide doesn't know how some of their ambassadors are marketing the products.
However, in the last couple of months, the company itself has been nothing but disappointing. I ordered products in October and it took at least 2 weeks for my order to arrive. In the meanwhile, my card was charged from the day I ordered. I ran out of products in the meanwhile, even though I had ordered in plenty of time if they had shipped like normal.
They claim all the delays were from changing over and updating their website, but I don't find that an acceptable excuse. There are many companies that update websites and it is done without a lot of delays and glitches.
I was told that the CEO of Plexus was making October's issues right by offering free shipping in November. Come on, you have to spend MORE money in order to have October's issues righted? That's nothing but a marketing ploy and doesn't make up for the fact that customers were running out of product that is supposed to help them so much.
I tried to give the company the benefit of the doubt. I was planning to give the products another chance to help me, per the advice of ambassadors. So I placed an order almost 4 weeks ago. My card was charged that very day, but I I have not received anything yet and my order has not been marked as shipped.
I called them a couple weeks ago. I had to wait on hold for a very long time. That is, after trying numerous times and getting a recording that it was a non-working number. The representative I talked to wasn't helpful at all, and just made excuses for the company. I was respectful, but made it clear that I was unhappy with the way the company was handling things.
Nothing changed with my order, so last week I emailed the company. I haven't heard anything back from them. It is very frustrating that when they have issues, they would rather make excuses than make it right. Plexus may treat their active ambassadors very well, which leads to the ambassadors defending and excusing everything, but for customers who aren't interested in marketing the products, customer service is a joke.
I believe at the very least, the company needs to stop charging credit cards and bank accounts before shipping the order, and they NEED to respond to issues that arise promptly. I place a lot of online orders, and every other place I know of waits to charge my card until they ship. If there is a delay in shipping, other companies communicate with me and if there is an issue, they make it right.
I can only hope that somehow, my current issues will be resolved satisfactorily, but based on the last couple months, I am not holding my breath.

I ordered a product from the company to try out and I never received the product. After waiting a month, I called the company looking for my missing product (which I waited approx 45 for a representative ). I was told they didnt know where it was and I had to send an email to find out where it was. I decided i'd rather have a refund instead of waiting for the product. The representative told me she put a request in for refund and I should hear back from them. Its been 15 days now and I havent heard anything back from them and no refund has been issued. So I decided to call them again. Here I am on the phone again waiting forever again 24 minutes writing this as I wait. I think they have the worst customer service and they are not very helpful in the matter. Its been two months since I ordered the product originally. Its hard to sit and wait for so long on the phone and a big waste of time and hassle just so I can get my money back. I would like to someone knowledgeable rather then sending all these emails.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

K[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as the refund is received. If it isn't received - I will be refiling my complaint.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/5/2016 will be refunded, $84.87.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. Please let me know if you need anything further.

Although I accept the refund and the process of canceling the auto shipment, I have canceled the checking account that they should push the refund to. I would like a printed check sent to the address on record. Once this is completed I will accept the business response.

Thank you for the opportunity to respond to this complaint.      I have carefully reviewed the complainant’s account with our company. Currently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for Ambassadors. The Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/2015 to process on the 25th of every month, as selected by the complainant.      According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/2015 as previously agreed. As requested, we have cancelled any future automatic shipments.     Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process.        We do provide several options to assist our Ambassadors in account management. In addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online.  Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures.    I hope this information has assisted the complainant in reaching a satisfactory resolution.

To Whom It May Concern; Thank you for the opportunity to respond to this complaint. I have reviewed the complainantsaccount carefully. The complainant became an Ambassador (Distributor) with uson 03/11/2014. At the time of sign-up the complainant agreed to the...

Policiesand Procedures all of our Ambassador’s must follow. I have copied the sectionpertaining to the annual fee below. 1.  The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.We do not have a return policy on annual fees however, as a courtesy we will extend a refund by exception.We have cancelled the complainants account and refunded the annual fee of $34.95.If you should need anything further please let me know. Thank you.