Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Julianna R.[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide works diligently to pack and ship all orders as quickly as possible. Almost immediately after an order is placed on

href="http://www.plexusworldwide.com">www.plexusworldwide.com it is processed by our shipping department and a label is created. Once an order has been processed and a label is created we are unfortunately unable to stop that individual order from shipping. Reviewing the complainant’s order #[redacted] we were able to determine that it was processed and shipped on the same day the order was placed. Although we were unable to stop the complainants order as a sign of good faith a refund was issued immediately. A refund for $84.95 was issued on 9/30/2016. Further review confirmed that the compliant received the refunded product on 10/3/2016. Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $5.43 we would ask that the product is returned in unopened, resalable condition. To save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused package. Once the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refund. Additionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is received. If the complainant can confirm were this information was located we would be happy to reevaluate this request. Please let me know if you need anything further.

http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/37721a-eng.php...⇄ />
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Recalls & alerts

Foreign Product Alert: Plexus Slim Accelerator capsules, and Plexus Slim Accelerator 3 Day Trial pack

Report a Concern

Starting date:

February 7, 2014

Posting date:

February 7, 2014

Type of communication:

Foreign Product Alert (FPA)

Subcategory:

Natural health products

Source of recall:

Health Canada

Source of alert:

Australia Therapeutic Goods Administration

Issue:

Undeclared Substance

Audience:

General Public

Identification number:

RA-37721

Images

Introduction

These products are not authorized for sale in Canada and have not been found in the Canadian marketplace, but it is possible they may have been brought into the country by travellers or purchased over the Internet.

Affected products

Plexus Slim Accelerator capsules

Plexus Slim Accelerator 3 Day Trial pack

Plexus Slim Accelerator capsules, and Plexus Slim Accelerator 3 Day Trial pack

Product description

These products are promoted for weight loss.

Hazard identified

The Australia Therapeutic Goods Administration (TGA) warned consumers not to use these products as they were found to contain 1,3-dimethylamylamine (DMAA), a drug that is not approved for sale in Canada.

Health Canada received one Canadian report of a serious adverse reaction suspected to be associated with a "Plexus Slim Accelerator" product. Due to limited information at this time, Health Canada is unable to determine whether the product reported is the same as the product that is the subject of the TGA alert, or what role, if any, the product may have played in the adverse reaction. It is not known where the product was purchased. Health Canada is currently following up on this report.

Place of origin

Unknown

Side effects

Side effects associated with DMAA include high blood pressure, shortness of breath, chest pain, stroke and psychiatric disorders.

What you should do

Health Canada advises Canadians to contact the Health Products and Food Branch Inspectorate at 1-800-267-9675 if they find either of the products listed above in the Canadian marketplace.

Canadians who have these products are advised not to use them, and should consult with a health care professional if they have concerns about their health related to the use of these products.

Background

Drugs and natural health products that are authorized for sale in Canada will have an eight-digit Drug Identification Number (DIN), a Natural Product Number (NPN) or a Homeopathic Medicine Number (DIN-HM) on the label. These numbers indicate that the products have been assessed by Health Canada for safety, effectiveness and quality.

As of December 31, 2013, Health Canada has received one report of an adverse reaction suspected to be associated with the use of these products.

Report a health of safety concern

To report a side effect to a health product to Health Canada:

Call toll-free at 1-866-234-2345

Visit Health Canada's Web page on Adverse Reaction Reporting for information on how to report online, by mail or by fax

Images

Select thumbnail to enlarge

Plexus Slim Accelerator

Plexus Slim Accelerator 3 Day Trial pack

Date modified:

2014-02-07

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To whom it may concern;
Thank you for the opportunity to...

respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update.
Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s Ambassador account has been terminated. The monthly auto shipment and annual membership fee have been cancelled.  (Please see attached image “Account Closed”)
We have reviewed the complainants request for a refund on order #[redacted] and determined that this request is outside of the 60 Day Money Back Guarantee. [redacted]
Order #80110171 was placed on 10/13/2015 and was a total of $244.88. (Please see attached image “Order [redacted].”
If the complainant or their father requested a refund for order #[redacted] within the allotted timeframe and are able to substantiate this claim we would be happy to reevaluate this request.
Please let me know if you need anything further.

This business uses a multi-level marketing approach that in my opinion as a marketing professional violates many marketing codes of ethics. Their ambassadors aggressively use their personal social media accounts to fill your feed with their sales pitches which you cannot opt out of unless you unfollow or unfriend them. Social media is supposed to be a thoughtful conversation, not a megaphone.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s monthly auto shipment has been...

canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 12/2/2015 to request that the last two months of Ease Combo be

returned.  The complainant’s order [redacted] dated 9/4/2015 has been refunded,

$64.95.The complainant’s order [redacted] dated 10/4/2015 has been

refunded, $64.95.The complainant’s order [redacted] dated 11/4/2015 has been refunded,

$64.95.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return these orders at this time. We

apologize for the delay. Please let me know if you need anything further.

I am livid at plexus customer service. I cancelled my account three years ago and am still being billed! I thought this account had been closed until again this year I was charged! So, You have to dispute a claim with 3 days of being charged and I have literally emailed for the last 30 days and call at least once a week with no resolution much less a refund of a measly 34.95 from a million dollar company. I can not believe that they are allowed to continously charge my account! Do not give them your account number or credit card!

To whom it may concern.
Thank you for the opportunity to respond to this complaint.
The complainant was credited an additional $4.05 to ensure a full refund in the amount of $129.00 was issued for order [redacted].
Please allow 5-7 business days for the remaining funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on

12/15/2015 requesting that the auto shipment be turned off and also requesting

instructions for...

product return. The complainant created a retail customer account on

11/2/2015. Retail customer accounts do not have the option of monthly auto

shipments. The customer’s account number 1192001 has never had an auto shipment

order set up on it. Each order was separately created on the account. The complainant’s order [redacted] dated 11/2/2015 has been

refunded, $59.90.The complainant’s order [redacted] dated 11/19/2015 has been

refunded, $114.95.The complainant’s order [redacted] dated 11/25/2015 has been

refunded, $39.95.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/8/2015 to request that future monthly auto shipments be canceled and explain the duplicate order mistake.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $197.46.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $218.95.
The complainant’s order [redacted] dated 11/25/2015 has been refunded, $214.90.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $6.10.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $34.95.
The complainant’s order [redacted] dated 11/20/2015 has been refunded, $34.95.
The complainant’s order [redacted] dated 12/20/2015 has been refunded, $39.00.
The complainant’s order [redacted] dated 1/20/2016 has been refunded, $39.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Do not sign up for reoccurring orders or expect customer support. They do not answer emails, answer or return phone calls, or answer Facebook messages. The password on my account was changed without my knowledge. I emailed over and over and called. I was placed on hold for over an hour once and left messages that were never returned on several other occasions. I was not able to get a password reset and have not been able to get in to cancel a recurring order/membership. I have been trying to contact someone with the company for 3 weeks. If you want plexus products, order via amazon or another retail dealer. DO NOT order or sign up on the Plexus website.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/25/2015 will be refunded, $37.18.
The complainant’s order [redacted] dated 10/25/2015 will be refunded, $45.03.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I feel if you are able to order via telephone or internet you should be able to cancel your membership that way as well.  They do not make it easy to work with them.

Regards,[redacted]

I have been trying to reach a plexus representative for three days now. I have sent numerous e mails and called dozens of times. On one such occasion I was on hold for almost two hours when my phone died. My password was changed on the Plexus website and I am unable to login to my account even after I reset the password. I spend almost $200 a month on these products and have for almost a year and this is the customer service I get? This is unacceptable for any business. I will no longer use or promote Plexus products.

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was replied to each of his emails the

following;“Hello [redacted],Customer [redacted],Thank you for your patience. We are happy to assist you with

your request.We are striving to do our best in accommodating our

ambassadors' and customers’ requests during our computer systems change over.Your order [redacted] and the $189.95 charge has been

canceled. Please allow 3-5 business days for these funds to reflect bank into

your back account. Your account has been closed.If you should need anything further please let us know.”We have canceled your order and charge today. Please allow

three to five business days (Monday through Friday excluding holidays) for the

bank to process this and the funds to reflect back into your back account. If you should need anything further please let us know.

I tried their product and it did not work for me. Following their published return policy I tried, now for 3 months, either calling and being on hold for as much as 30 minutes only to be cut off, emails everything I can think of to get them to stop the auto shipments, stop charging 140.00 per shipment to my credit card and here we are... another shipment and another charge. Their product does not work. They have no customer service. They will not stop sending you product after you've asked them in writing over half a dozen times. They will not stop illegally charging your account after you have withdrawn your consent for them to. They certainly have not refunded money they charged to my account!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/24/2015 to request that future monthly auto shipments be canceled.
The complainant’s order 80590596 dated 11/24/2015 has been refunded, $142.00.
The complainant’s order 80962695 dated 12/24/2015 has been refunded, $146.26.
The complainant’s order 81354223 dated 1/24/2016 has been refunded, $132.76.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Gail G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,