Plexus Worldwide

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 05/29/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow. We do encourage potential ambassadors to join as a customer first, so they may take advantage of the 60 day Money Back Guarantee we offer our customers. Once deciding to begin a business with us the return policy changes.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We are sorry the complainant was not able to access this online feature. However, the complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled.
Both orders processed after this date have been refunded in full.
The complainant’s order [redacted] dated 12/12/2015 has been refunded $124.95.
The complainant’s order [redacted]ated 1/12/2016 has been refunded $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found the account was handled according to our policies. The annual fee was processed in accordance to Section 1.I.1 of our Policies and Procedures the complainant agreed to upon...

sign-up, which states the following:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.The cancellation form, as the complainant was advised, would be processed in the order in which it was received and the annualfee would remain in place until the account had been inactivated. Unfortunately as the form was mailed it took longer to process than if it had been emailed or faxed, thus the fee processed before the account could be inactivated. The account has since been inactivated and the refund request was submitted to the Refunds Department for processing. Although refunds are processed in the order in which they are received the refund for the complainant was scheduled to process today. Please allow 3-5 business days depending on your financial institution for the credit to be reflected.If you should need anything further please let me know.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 2/16/2015 via our website. At thetime of sign-up the complainant agreed to the...

Policies and Procedures all ofour Ambassadors follow.It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need to have thisform filled out with a written signature returned to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

Hello [redacted]
I was not able to reach you by phone today but I was able to leave a voice message.
We have received your Revdex.com Complaint [redacted] and are not able to locate an account in your name or provided information.
If you feel that you banking information has...

been compromised please contact your institution immediately to advise them of the fraudulent charge and have your account closed. If you are able to provide further information we can locate the charge to help expedite the refund process. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge.
Thank you for your time and please ask if you have any questions.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I am sorry that I was not able to reach the complainant by

phone just now to resolve this matter. To my understanding this issue had

already been resolved. If this is not the case can you please be more specific

as to what exactly the desired settlement is. The complainant’s Order 80349355 processed on 11/2/2015.

This order’s refund process was begun on 11/6/2015 and please allow 3-5 business

days for the $124.95 to reflect back into the complainant’s bank account. This

order 80349355 was delivered on 11/9/2015. The complainant was advised they we

not obligated to return the package. The complainant’s account was closed on 11/6/2015. I am not

able to locate any further orders or charges to the complainant.Please see the below email thread between the complainant

and myself from last week.  Please let me

know what further action needs to be taken to resolve this complaint again. Ashley [redacted]...ComplianceStaffPosted on: 11 November 2015 09:34 AMHello [redacted],Thank you for contacting the compliance department with your

concerns. We appreciate your time.My reply to your Revdex.com Complaint and my reply to this email on

November 6th 2015 both state that your account has been closed. On November 6th

2015 I closed your customer account. When I closed your account I removed your

paymentinformation and monthly auto shipment. It is not possible

for this account to charge you any further.Thank you for your time and please ask if you have any

questions.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comIP address: 68.110.168.149[redacted]@comcast...UserPosted on: 10 November 2015 06:53 PMis my account closed now, I hope so I can avoid any future

charges or shippments. I don't know how to get into it to close it. so please

close it for me. thank you, From: "Customer Service"

<[email protected]>To: "[redacted]" <[redacted]@comcast.net>Sent: Tuesday, November 10, 2015 10:23:07 AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL

ORDERSHello [redacted],Thank you for contacting the compliance department with your

concerns. We appreciate your time.You are not obligated to return the product. You may do

whatever is the most convenient for you.I understand you are not able to take the products so you

may give it away to your sponsor or a friend or family member.If you have not opened the packaging you may mark the

package as REFUSED and place it back in your mail box. This will return the

package to Plexus with out any further shipping charges to you.We appreciate your patience during our computer systems

change over so please do as you please with the delivered product.Thank you for your time and please ask if you have any

questions.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: [redacted]@comcast.netAshley [redacted]...ComplianceStaffPosted on: 10 November 2015 11:23 AMHello [redacted],Thank you for contacting the compliance department with your

concerns. We appreciate your time.You are not obligated to return the product. You may do

whatever is the most convenient for you.I understand you are not able to take the products so you

may give it away to your sponsor or a friend or family member.If you have not opened the packaging you may mark the

package as REFUSED and place it back in your mail box. This will return the

package to Plexus with out any further shipping charges to you.We appreciate your patience during our computer systems

change over so please do as you please with the delivered product.Thank you for your time and please ask if you have any

questions.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comIP address: 68.110.168.149[redacted]@comcast...UserPosted on: 09 November 2015 09:27 PMnot sure what to do, now I got a plexus package in the mail,

how do I return it?? lasttime not paper work came in the package at all so I never

know what my customer info was or if I was auto ship or what. I have not opened

the package. do  write refused,return to

sender and close acct on top of package without openng it? From: "Customer Service"

<[email protected]>To: "[redacted]" <[redacted]@comcast.net>Sent: Monday, November 9, 2015 8:23:29 AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL

ORDERSHello [redacted],Customer 1137284,Thank you for contacting Plexus Worldwide with your

concerns.Per the previous email your account was closed on 11/6/2015.

This is also the day your refund was processed.Thank you for marking your Revdex.com complaint as resolved.Have a nice day.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: [redacted]@comcast.netAshley [redacted]...ComplianceStaffPosted on: 09 November 2015 09:23 AMHello [redacted],Customer 1137284,Thank you for contacting Plexus Worldwide with your

concerns.Per the previous email your account was closed on 11/6/2015.

This is also the day your refund was processed.Thank you for marking your Revdex.com complaint as resolved.Have a nice day.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comIP address: 68.110.168.149[redacted]@comcast...UserPosted on: 07 November 2015 09:57 AMPlease close my account,stop all shipments ever to me. close

my account. in other words close my account and I will wait for me refund to

post. I did file a complaint with Revdex.com in AZ so you will be getting notice about

that. Thank you, [redacted] 1137284 customer never again!!!!!From: "Customer Service"

<[email protected]>To: "[redacted]" <[redacted]@comcast.net>Sent: Friday, November 6, 2015 11:38:14 AMSubject: [ARC #QOS-278-54952]: REQUEST REFUND AND STOP ALL

ORDERSHello [redacted],Customer 1137284,Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' and customers’ requests during our computer

systems change over.Your order 80349355 has been refunded today, $124.95. Please

allow 3-5 business days for your bank to process this transaction and the funds

to reflect back into your account.Your account has been closed.If you should need anything further please let us know.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.comTicket DetailsTicket ID: QOS-278-54952Department: Customer SupportType: IssueStatus: ClosedPriority: MediumHelpdesk: http://plexusworldwide.helpserve.comEmail: [redacted]@comcast.netAshley [redacted]...ComplianceStaffPosted on: 06 November 2015 12:38 PMHello [redacted],Customer 1137284,Thank you for your patience. We are happy to assist you with

your request.We apologize for the delay. We are striving to do our best

in accommodating our ambassadors' and customers’ requests during our computer

systems change over.Your order 80349355 has been refunded today, $124.95. Please

allow 3-5 business days for your bank to process this transaction and the funds

to reflect back into your account.Your account has been closed.If you should need anything further please let us know.Thank you,Ashley [redacted]geCompliance AgentO: 480-434-6400F: 480.351.7473Customer Service: [email protected]://www.plexusworldwide.comGet answers to our most frequently asked questions 24/7 at

http://plexusworldwide.helpserve.comHaving problems reaching your website or back office? Visit

our new status page to see if the problem is with your internet provider or our

servers.http://status.plexusworldwide.com1

Thank you for allowing me to respond to the complainant in this matter. I have reviewed the account once again and can assure the Ambassador that the account is in fact cancelled and no further charges will be incurred.I am, however, unable to go outside of policy and refund the fee already charged. The ambassador agreed to have the annual fee automatically charged each year until the account was inactivated, upon signing up to become an Ambassador. We do rely on our Ambassadors to keep track of their renewal dates and due to the account not being inactivated prior to the date of renewal the payment was processed.I have copied Section 1.I.1 of the Policies and Procedures below;I. Term.1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.If you should need any further assistance please let me know.Thank you.

On March 19, 2016 I ordered two products from Plexus World Wide, Boost and Plexus Slim Drink, and was charge for both (total of $109.98). On March 23, 2016 I recieved a package in the mail from Plexus that only contained the Boost Product. I reviewed the tracking number and it showed all products had been recieved at my address. I called Plexus World Wide that day (3/23/16) to see why I had not recieved the Plexus Slim Drink I ordered, and was charged, but could never get anyone to answer. Since that time, I have called at least four more time only to be placed on hold (I have not spoke to a person, only automated system) for over 20 minutes at a time. The number for their customer service in [redacted] but no one ever answers. I have also emailed their customer support at [redacted] twice to complain that I was charged over $75.00 for a product I never recieved. I still have not recieved a response from Plexus World Wide. I will try to dispute the charge with my bank since I can not get ahold of anyone at this company regardless of the attempts to contact Plexus World Wide's Customer support. This is very poor customer care and I would like my money back for the product I never recieved.

Thank you for the opportunity to respond to this complaint.  After research of the account, we have determined that Ms. [redacted] was entitled to a refund.  The Ambassador she purchased from should have provided the funds to her and she had not.  On May 19, 2014 our accounting department...

was instructed to issue a check to Ms. [redacted] in the amount of $110.

Our apologies to Ms. [redacted] for the frustration and time involved in resolving this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] The business has performed their action and I consider this complaint resolved.

Regards,

Thank you for the opportunity to respond to and resolve this complaint.  Order # [redacted] has been refunded to the [redacted] card used on the original charge in the amount of $121.10.  Our apologies for the frustration and confusion during this process.  Please let me know if we can do...

anything further.

Products do not work as bragged or advertised. Huge waste of money.

I love the Plexus products!!! They actually work!!!

To whom it may concern; Thank you for the opportunity to respond to the compliant. After a review of the complainant account we were able to confirm that the complainant joined Plexus Worldwide as an Independent Ambassador on 10/28/2016. During the sign up process the complainant...

agreed to the Plexus Worldwide terms, conditions, policies and procedures, or what is collectively referred to a contract. Per this contract the complainant must complete a cancellation form or submit in writing their desire to terminate their ambassadorship. If a cancellation request is submitted within 60 days of joining Plexus Worldwide a full refund will be issued. Reviewing our records indicate that no cancellations forms were submitted until 11/10/2016, three days after this complaint was submitted.   As the complainant was able to complete a cancellation form within 60 days of joining Plexus Worldwide we will be refunding the annual membership fee of $34.95, as well as the shipping fees of $8.76. Please allow 3-5 business days for the funds to reflect back to the complainants’ accounts. If you have any additional questions please let me know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Plexus products are great. My health has improved greatly since using Plexus products. I lost weight, had more energy and my blood pressure has lowered since using these products.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s last three orders have been refunded, in full, including shipping out of good faith.
Order #[redacted] dated 10/25 has been refunded $139.00
Order #[redacted] dated 9/25 has been refunded $140.20
Order #[redacted] dated 8/25 has been refunded $140.20
In addition, the account has been closed and all future activity has been cancelled. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to submit a second respond to

this complaint.Thank you for your patience with our customer service and

shipping departments as we striving to accommodate our customers and ambassadors

during unforeseen delays after a companywide computer systems change over.  The complainant sent their follow up email on 11/20/2015

which was replied to the next business day, today, 11/23/2015. Please be aware

that the corporate office of Plexus Worldwide is not in the office on Saturday

or Sundays. Please see the attached. If anything further is needed please be more clear of what exactly

the desired settlement is.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,