Plexus Worldwide

Revdex.com,Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We are currently experiencing a high volume of emails.Please be aware that we may not be able to assist you within our standard time frame due to the upgrade of our...

new software system. We appreciate your patience during this temporary delay.Our team will get back to you as soon as possible. When replying, please make sure that the Ticket ID is kept in the subject line so that we can track your replies.   Ticket ID: J[redacted]   Subject: You have a new message from the Revdex.com complaint #[redacted]   Department: ComplianceYou can check the status of or update this ticket online at: http://plexusworldwide.helpserve.com/Default/Tickets/Ticket/View/JCF[redacted]Ki...⇄ regards,Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred customer

account. The complainant contacted our customer service department by

email on 11/20/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/8/2015 has been refunded,

$105.84.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s account has been closed. Please see the attached image to confirm this time. I apologize for the human error that failed to cancel your monthly auto shipment when you requested it by email on 1/22/2016.
The complainant’s order [redacted] dated 2/9/2016 has been refunded, $137.71.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these order at this time.
We apologize you had to call in to address this mistake.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After researching the account and listening to Ms. [redacted]'s calls to our office, I have determined she is entitled to a refund in the amount of $247.00.  Our apologies for the frustration, confusion and time to resolve this...

refund issue.Please let me know if we can be of any further service.

Hello,
 
This response does address the concerns I listed regarding Plexus. My request was that Plexus discontinue using claims that consuming their product solved mental health issues. This was not addressed at all. In addition, it seems like this responses is a generic, canned response. It was generic and non-specific. I believe that the company is taking advantage of people who are experiencing mental health issues, and making false claims. This response is unacceptable.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/15/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/10/2015 has been refunded, $79.95.
The complainant’s order [redacted] dated 12/10/2015 has been refunded, $79.95.
The complainant’s order [redacted] dated 1/10/2016 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The October order [redacted] has been refunded today, October

28, 2015 in the amount of $129.The August order [redacted] was refunded October...

27, 2015 in

the amount $124.95.The September order [redacted] was refunded October 27, 2015 in

the amount $124.95.Your customer account has been closed.If you should need anything further please let us know.

Plexus has natural & plant based products. And what's really great is the 60 day money back guarantee, no questions asked. Their products have helped me a lot! I would recommend Plexus products to everyone. If it doesn't work for you then get your money back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,

Thank you again for the opportunity to respond to this complaint. While the customer is correct that we refunded the cost of the product, this however was not due to a mistake on our part. The customer placed an order on November 6, 2013 (screen shot attached) for four (4) Plexus Slim 30-day packages from our website. At the time of the order the customer agreed to receive the same order automatically shipped each month in order to pay a discounted rate. The customer could have canceled any time after 15 days. Having not canceled before the next shipment was scheduled to ship the customer had 60 days in which to contact us for a return authorization. Upon receipt of the shipment the customer would receive a full product cost refund, as stated in our return policy (also attached). Unfortunately the shipment was never returned so the refund was not given.

Out of compassion for the events in this customer’s life at the time of the shipment we went ahead and honored the 60 Day Money Back Guarantee without the receipt of the product. In honoring the 60 Day Money Back Guarantee a full product cost refund was issued. Unfortunately we are unable to grant the request for the refund of the shipping charges.

If anything further is needed please let us know.

Best Regards,

Plexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, when I called on February 11 I was told ambassadors have 5 days to return products, but I was also instructed to return the items ordered for my husband with his information and that he would be contacted to verify the items where for him and that he would be issued a refund. Then when I called again on March 3 I was told they received the items but that no refund would be issued. I was told they would be returning the unopened product to me I have not received anything. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] was shipped twice but only charged once to the complainant’s card ending in 9221.
The complainant’s order [redacted]ated 10/16/2015 has been refunded, $219.01.
The complainant’s order [redacted] dated 11/16/2015 has been refunded, $218.74
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $223.06.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please approve documentation of [redacted] credit rating being affected by this situation so that we can provide this to our accounting department to be further researched.
In the hopes of resolving this complaint order [redacted] dated 10/1/2015 will be refunded, $91.94.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. It is not necessary to return this orders at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/4/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund the requested January order as well.
The complainant’s order [redacted] dated 1/26/2016 has been refunded, $140.25.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $140.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 9/28/2015 was refunded, $78.35 on 10/5/2015 to the MasterCard ending in 7571.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that it was processed. No other orders were completed on this account.
Please provide substantiation of the overdraft fees and that they were accumulated directly from Plexus Worldwide charges.  
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

This company has done everything they could to help me get the products I need. They have completely resolved any issues they've had with shipping etc. They go above and beyond what is necessary!

Tried to place order to help a friend, but their website linked to wrong person. I immediately emailed that evening and called the next day to fix. Home office gave me scripted responses and was not willing to fix it. They said the only way to fix was to refuse the order, but that would void my ability to return if I re-ordered. Their website is confusing and not clear who gets credit for the order. Their home office will just give scripted answers and not do much to assist. I didn't get good results the last time I tried the product, but wanted to help friend with an order. They even made that difficult and frustrating.

[redacted]To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded, in addition to order [redacted] dated 11/28/2015. Typically we would not refund shipping as the orders have shipped, but we have gone ahead and included the shipping charge in the refund, out of good faith.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s orders [redacted] and [redacted] have all been refunded in full.  Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.