Plain Dealing Plumbing

Dear Ms***,Thank you for bringing this matter to my attentionI have partnered with the Sales Support Department who has advised that the Finance Department has now corrected the error and issued a refund to the consumer.The consumer has also been contacted to advise of the progress of the
discrepancy.Thank you, Kalinda H***Claims Escalation Examiner

Thank you for bringing this matter to my attentionWe only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected.Our records indicate that the policy was canceled on January 27, We will contact the Finance Department to follow up since
the amount should've been refunded back in the consumers account by now Sincerely,Kalinda H***Claims Escalation Analyst*** *** Drive***, Virginia ***www.allianzassistance.com

Dear Ms***: Thank you for forwarding this matter to my attentionAn issue with duplicate charges does not happen frequently and is more than likely due to a technical error in the booking path. I have located the consumer’s policy and the correspondence between her and the sales
departmentAt this time, I encourage the consumer to either file a dispute for the duplicate charge with the credit card company or send in copy of the multiple charges to the sales support departmentThe finance department has indicated that they do not see a duplicate charge on their endThis will allow a more in-depth investigation of the issue Sincerely, Kalinda H***
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Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedThe insurance does not cover for any reason, and is not advertised as suchThe insuring agreement that listed the named perils was readily available for review online prior to
purchase and also emailed to the consumerWe show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include: The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss, which in this case would be a completed physician statement formAs there are medical conditions that are excluded from coverage, we would need to be sure that the condition is coveredThe consumer may send these items into the Claim Department for processing which normally takes 7-business days for review Sincerely, Kalinda H***Claims Escalation Analyst Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear *** ***,Thank you for bringing this matter to my attention. We apologize for any frustration the claim process caused the consumer. We would need the claim or policy number being referenced to review this further.Sincerely,*** *** *** *** *** *** *** ***
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Thank you for directing this matter to my attentionOur records indicate that the consumers claim has been paid.Best regards,Kalinda H***Claims Escalation Analyst

Thank you for bringing this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our records indicate that recently the Bankcard Department was able to obtain enough information to resolve the claimThe consumers claim was paid
yesterday 11/16/and the claim has now been closedThank you, Kalinda H*** Claims Escalation Examiner, USA

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all, my last name is *** and this response is addressed to Ms***, whoever that is. Second of all this injury did not happen anytime days prior to PURCHASE, it happened hours AFTER PURCHASE of the insurance
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The advertising doesn't explain the true nature of the agreement My grandmother was unable to travel and I didn't know I needed to prove it Who would pay extra for this? I don't have a problem taking them to Court and asking for punitive damages I am sure Judges have seen this before
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintI reserved the vehicle through them and not *** For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

Dear Ms***,Thank you for forwarding this matter to my attentionOur insurance offered on all event ticket websites are offered as opt in, which means the insurance has to be selected by the consumer in order for there to be a chargeI have searched by the consumers name and was not able to
locate a policy which is why the agent asked for the credit card numberIf the tickets were purchased in someone elses name, the consumer may provide that information to the Customer Service Department in order to request a cancelation of the insuranceThe consumer may also dispute the charge with the credit card companyIf the consumer has any other questions she may contact the number on her credit card statementThank you,*** ***
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Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process has caused the consumer.The policy has been canceled in our system since January 23, We will follow up with the Finance Department for any errors as the refund
should’ve been received by now.Sincerely,Kalinda H***Claims Escalation Analyst*** Mayland Drive***, Virginia ***www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
DID IT EVER OCCUR TO THE BUSINESS/CUSTOMER SERVICE THAT I NEVER RECEIVED A SECOND PAGE OF THE PHYSICIAN'S FORM? WHY IS IT MY FAULT THAT I'VE CALLED SINCE JANUARY AND THE SECOND PAGE OF A FORM WAS NEVER EMAILED OR EVEN OFFERED TO ME AS A MEANS TO RESOLVE AN ISSUE? THIS IS NO EXCUSE FOR BAD CUSTOMER SERVICE
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attention As we are a third party company, the offer of the insurance would be separate from the ticket costWe thank the consumer for the feedback and will forward it to the appropriate
committee. Sincerely, Kalinda H*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This company charged my credit card without authorization from METhey will charge anyone they want and claim they were given permission, with no PROOF. Explanation of how a company can obtain my credit card information illegally

Dear Ms***:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the
consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium.Upon review of the claim, the cause of loss was due to a general program exclusionDue to this, I regret that we are unable to honor the claim for reimbursement Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms***,Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or policy numberSince the consumer lives in Canada, it is possible that the US office would not handle her claimThank you,Kalinda H***Claims Escalation Examiner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that their response was not only misinformed, but incorrect!! They said we didn't have pre-existing coverage on our policy, when, in fact we did The company has resolved our claim outside of the Revdex.com The person who answered the Revdex.com claim, however, should be aware of what they're talking about Although our claim was finally paid, will never use this company again, and will warn others as well
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did contact the venue and they told me to contact *** who the tickets were purchased through When I contacted Ticketmaster, they told me to contact Allianz because that is who the insurance was purchased through Now I am back to my original problem I am just being sent in a circle that never ends I WANT THIS TO END!
Regards,
*** ***