Plain Dealing Plumbing

Thank you for bringing this matter to my attention We apologize for any frustration the claims process caused the consumer On our initial review, the documentation supported the exclusion for existing medical conditions and that the corresponding waiver requirements had not been met After further review of the claim, we have had the claim submitted for payment in full The consumer should receive the payment within 5-business days.Sincerely,Brian B***Claims Escalation Examiner [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Sorry I have had to workI sent in the information they said they didnt have plus I have a picture from their websit that says that if you get the protection cause life sometimes throws a wrench in plansthat I would be coveredMy brother lives in Kansas and was unable to fly into town to go with meAnd So I had no transportation down to see the concert,

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are a bit fuzzy about what the difference between trip delay and trip interruption areWe were forced to find an alternate form of transportation to reach a different destination than originally intended and arrive much later than originally plannedNot to mention that we then had to drive to the original destination to wait hours for our luggageThe line between delay and interruption, so grey that the original customer service rep was unsure as to how we should file the claimIf their own staff can't differentiate between the two, how can the purchasing public? Regards, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI would appreciate the business considering reimbursing the $lodging rate plus $tax amount; in addition to original insurance feeI will wait for the business to perform the agreed upon action and hope they will consider reimbursement of all items; if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Dear Ms***,Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process has caused the consumer.I have directed the consumers complaint to the Bankcard Management teamThe consumer should receive a response for follow up.Thank you,Kalinda H***Claims Escalation Examiner

Thank you for directing this to my attentionPlease have the consumer send in verification that the insurance was purchased on her endI will then review it with the Customer Service Department's management team.Thank you, Kalinda H***Claims Escalation ExaminerAllianz Global Assistance

Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have endured.The insurance offered on the ticket booking website is opt in, which means the insurance would have to be selected during the booking process in order for is to receive the information The insurance is offered for all events regardless of the cost of the tickets.The insurance premium is refundable within days of purchase as long as the event date has not passedAccording to our records, the consumers event has already taken place.At this time, we are unable to process a refund for the insuranceI regret that we are unable to provide the consumer with a more favorable response at this time.Thank you,Kalinda H***Claims Escalation Examiner, USA

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.Our records indicate that the claim has been pending multiple times for a completed physician statement formWe have received the first page of this form four times but have not received the second pageWithout this document, we are unable to honor the claim for reimbursement.If the consumer has any questions, they may contact the Claim Department at ***- [redacted] .Regards,Kalinda H***Claims Escalation Examiner www.allianzassistance.com

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Allianz Global Assistance, (AGA), [redacted] claims they do not have the proper policy number Note: The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA We would like the complaint resubmitted with the additional requested information The policy information is provided below[redacted] for: [redacted] Claim number: [redacted] AGA Customer Service number: [redacted] Regards, [redacted] Richmond, VA

Thank you for forwarding this matter to my attentionI apologize for any frustration the refund process may have caused the consumerI have reached out to that department and requested to have someone contact the consumer in a timely manner for an updateSincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Letter of Confirmation states that I had "Baggage Coverage" as you can see on the [redacted] No where in writing does it state that it is limited to lost baggage coverage The Certificate of Insurance I received states the there is Lost, damaged or stolen baggage coverage and there is delayed baggage coverage Again my policy stated that I had "Baggage Coverage" The bag was lost for three weeks and no where does the policy state what time frame is considered lost or delayed I believe that they are misrepresenting the actual coverage by only stating "Baggage Coverage" on the plan inclusions Regards, [redacted]

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the cancelation process may have caused the consumer.I have requested to have the policy canceledPlease advise the consumer that it may take up to one billing cycle to see the credit from the financial institutionSincerely,Kalinda H***Claims Escalation Analyst

Dear Ms [redacted] :Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or policy number so that we may address their concernsSincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured during this process and during any encounters with our agents According to the information on file, the rental dates of the car were 1/12- 1/As the insurance provided coverage from the time of pick up on 1/to 1/whatever time the vehicle was turned in- this is a day period and the consumer was charged accordinglyWe do not pro-rate charges based on hours I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

Thank you for forwarding this matter to my attentionI have forwarded the consumer’s complaint to the Customer Service Department for further investigationOnce the review is complete the consumer will be contacted by a member of that team for follow up Sincerely, Kalinda H***Claims Escalation Examiner [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Our records indicate a check was sent to the address we have on file. I encourage the consumer to call and discuss having a stop payment issued. There are other methods to receive payment as well. The number is ***-***-***.Best regards,Kalinda H [redacted]

Dear Ms [redacted] :Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perilsUnfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement Sincerely,Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Ms [redacted] Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The consumers insuring agreement required that an exam be performed by a licensed physician within hours of cancelation in order for Trip Cancelation for medical reasons to applyOur records indicate that an exam was not performedAs the loss did not meet the terms of the insuring agreement, we were unable to honor the claim for payment I regret that we are unable to provide a more favorable response at this time Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com