Plain Dealing Plumbing

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I was able to resolve my work issue, therefore I can now go to the eventHowever that insurance for event tickets needs to be banished! I'l say this I will never buy that insurance again!

Dear Ms***: Thank you for forwarding this matter to my attentionI have provided the Bankcard management team with the consumers contact informationHe should be receiving an email as he requested to not be contacted by phoneSincerely, Kalinda [redacted] [redacted]

Dear Ms***,Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured in this processAccording to the claim file, the address that was originally used was incorrectThis has seen been corrected and the consumer has received the check at the appropriate addressThe process time from when a check is mailed is normally 7-business daysFrom the date a claim is paid however can be business days to include the time for the Finance Department to process the checkThank you,Kalinda H***Claims Escalation Examiner

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerThe following was sent to the consumer in June "We have completed our review of your claim Based on the claim documents you submitted and your policy coverage, we are unfortunately unable to issue payment for the full amount of your claim Please see details below: Amount Claimed: $ [redacted] Amount Paid: $ [redacted] Reason: •This payment is to reimburse you the additional transportation expenses you incurred We are unable to reimburse the original, used portion of your flights and cruise." We are unable to reimburse for the used portions of the flight and cruise as the benefit reimburses for the unused pre-paid trip portionsAs the consumers trip was interrupted, we would only reimburse for the portion that wasn't used and wasn't refundable by the travel suppliersAt this time, we are unable to issue reimbursement with the current documentation on fileWe can consider additional expenses upon receipt of proof of payment for additional meals, additional transportation expenses, additional hotels, and/or unused, prepaid trip expensesSincerely, Kalinda H [redacted]

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured while trying to get the policy canceledThe insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected for the insurance Our records indicate that the consumer should have received a credit back to the statement by nowIf not, the consumer should call and request to speak with a supervisor to report the error Sincerely, Kalinda H***Claims Escalation Analyst Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionPlease have the consumer provide a claim or proper policy number so that we may address their concernsAlso, the terms and conditions of the policy were available for review prior to purchase and would have been emailed to the consumerAs with any insurance, a claim would need to be filed and verification of the loss needs to be received to ensure the loss is coveredWe would be unable to assist the consumer unless we have the proper claim documentation Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for bringing this matter to my attentionWe apologize for any frustration this process may have caused the consumerOur records indicate that the check was resent to the consumer along with a tracking numberThe consumer should have received the check by nowBest regards,Kalinda H***Claims Escalation Examiner

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] 4-10- Business has resolved this and has sent reimbursement Thank you for your help, if I wouldn't have filed this complaint I don't think I would have ever gotten resolution ***

Thank you for forwarding this matter to my attentionOur records indicate this claim was paid on 9/12/17.Best regards,Kalinda H***Claims Escalation Analyst

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused The insuring agreement provided coverage if the insured became ill or injured and could not travelUnfortunately, coverage is not provided for risk of illness due to the flu seasonDue to this, we are unable to provide coverage for the insured’s lossA letter indicating the decision is also being mailed to the address on file If the insured has any questions, the Claim Department is available to assist at [redacted] Sincerely, Kalinda H [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Dear [redacted] ***,I have not received any information from the business at allAs a matter of fact that business is hiding behind bogus names of non existing companies like "Visa Enhancement Services" or "Card Benefit Services" which are not registered anywhere to conduct any business at allI filed a complaint regarding particular business, and I want a proper response from that business, not from a bogus companies which don't even exist[redacted] ***

Thank you for forwarding this matter to my attention.Our records indicate that this policy was canceled on 12/6.Best regards, Kalinda H [redacted]

[redacted] Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerThe insuring agreement provides coverage for complications of pregnancypregnancy is excluded from coverageThe agreement does not provide coverage for risk of complications based on passed pregnanciesAs the form on file indicates there was a history of pre-term labor without any indication of complications of the actual pregnancy itself, we are unable to honor the claim for paymentUnless we receive documentation that the current pregnancy has complications we would be unable to overturn the denialSincerely, [redacted]

Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process has caused the consumer Our records indicate that the consumer has been contacted and advised that the claim has been paidPlease allow to business days to receive the check in the mailSincerely, Kalinda H [redacted]

Dear Ms***, Thank you for bringing this matter to my attentionThe phone call the consumer placed was reviewed by management and during that call the agent advised the consumer that the cause of her loss was not listed as a named peril in the insuring agreementAs with all insurances, we can not deny the consumer the right to file a claimWith all claims, verification of the reason for filing was needed The documents were reviewed by the Claim Department and unfortunately, we were unable to honor the claim for reimbursementAt this time we show that the proper decision was made I regret that we are unable to provide the consumer with a more favorable response Thank you, [redacted] [redacted]

Dear [redacted] ***:Complaint ID: [redacted] .The Appeals department has receive the documentation on October 26, 2016, and October 28, Matt O***, @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, It has been under review for over days now I've been told by him and others, this should take appx days from date of receiving the documentation I have spoken to Matt O [redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted] , and he mentioned to me it would take up to days under regulatory review with is in the appeal department to make a decision on this claim matter They should have been writing me a check either on 11/16/or 11/17/ So far it has been under review for over days now They know that one of baggage was lost They owe me appx $2, I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action has not resolve my complaint Regards, [redacted]

Thank you for forwarding this matter to my attentionThe cause of the consumers delay was not covered under the Trip Interruption benefit which is why it was paid under Travel DelayThis benefit had a maximum amount per day amount that was payableThe consumer was paid up to the limit of liability for a one day delayOur review indicates that the proper decision was made Sincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received any information from this company regarding this matterI have attached the documents that I received online because I wasn't receiving any emails from themI received two rejection letters in the mail after I complained but never received the policyCompany told me it was my fault because their email was not sending to meBut its' not my fault that your website didn't display any policy information when I needed it Regards, [redacted] ***

Thank you for forwarding this matter to my attention.Our records indicate that the consumer has been contacted and updated on the finalization of the claim.Best regards,Kalinda H***Claims Escalation Examiner