Plain Dealing Plumbing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It was alot of work to get my money backHassle and even at the end they have the right to deny it so we gave our Tickets awayWill never buy this protection package again as I feel scammed like so many others did after looking it upMy husband and I are advising everyone we no to not buy into thisYou should have so many days to return without hassle if within two weeks maybe than require paperworkMy personal business is none of yoursI tried returning with almost two months noticeMany negative stuff about your company on the internet.
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me They reviewed my claim and reversed their decision I received a phone call as well where the representative indicated that they should have done this in the first place, and that I shouldn't have had to contact them so many times in order to get this reviewed and processed properly They thanked me for highlighting this issue so that they can make sure it does not happen to other customers They are issuing me the money owed.I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***,Thank you for forwarding this complaint to my attentionI have notified our Bankcard Management team of this complaintThey will be reviewing and following up with the consumerThank you,Kalinda H***Claims Escalation Examiner

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process caused the consumer. Our Claims Department received all the required information and payment was submitted on May 25, 2017. This payment represented the maximum amount of
coverage available for the type of items being claimed. The consumer should receive this payment within 5-business days from that date.Sincerely,Brian B***Claims Escalation ExaminerAllianz Global Assistance

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedI have reviewed the claim and the proof of payment for all cost and changed and original trip itineraries did not come across legibleOnce we receive
these documents we can process the claim Sincerely, Kalinda H***Claims Escalation Analyst Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the same excuse and answer that this company gives you every time you call them. They tell you that the policy was cancelled and the are referring the matter to their finance department. Numerous times I have demanded to speak to someone in their finance department and each time I was told that they have no way of contacting their finance department by phone and can only send emails and await a reply. I think this company is in the business of ripping off consumers through shady deceptive online practices. They hope the consumer will just say "its only a few dollars and not worth the aggravation". Take a look at the email response from the business. They misspelled the word "cancelled" and quoted the refund date as "3017". Every time you call you speak to someone in a call center in some other country that its impossible to understand because they barely speak EnglishThey have NOT returned my money yet and they are full of the same excuses. It doesn't take months to refund a credit card.
Regards,
*** ***

Thank you for bringing this matter to my attention. We apologize for any frustration the claim process may have caused the consumer. As with any insurance, the consumer is required to prove their loss. Our Claims Department did receive the requested supporting documentation
and payment was issued on June 12, 2017. The consumer should be receiving this payment within 5-business days.Sincerely,Brian B***

Dear *** ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claim process has caused the consumer We have reviewed the consumers concernsThe claim is currently pending to ensure that the cause of loss is due to a covered reasonThe
policy purchased by the travel agency is not a cancel at any time policy; therefore this policy did not provide coverage for any reason We are unable to move forward with the claim until we receive verification of the incident that caused the loss Sincerely, *** ***
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Thank you for forwarding this matter to my attention. Our records indicate that this claim was paid recentlyFor additional information the consumer may contact the Claim Department at 800-***-***. Sincerely, Kalinda H***Claims Escalation Analyst *** *** Drive
***, Virginia *** www.allianzassistance.com

Dear Ms***:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H***Claims Escalation AnalystMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took them a month from when my claim was approved to get a check from ** to **, which was the reason for missing the event in the first place Furthermore, I was told I would receive a call back from supervisor Hope I***, with a tracking number the Monday following my call That never happened Instead, I received an email from her with the tracking number, weeks later, AFTER I received the check Allianz was in no hurry to rectify this issue, even after I explained my husband received military orders and we were moving to ** The customer service I received, and the frustration I had to go through, not to mention all of the time I wasted on calls and emails, all while packing to move, is uncalled for I am asking that Allianz refund me the fee I paid them in the beginning, a fee of $**.** I paid them to handle a service, and they failed
Regards,*** ***

Thank you for forwarding this matter to my attentionWe apologize for any frustration this may have caused the consumer. Our insurance is offered in the booking path during the purchase of event ticketsThe insurance has to be selected in order for us to get the information from
the ticket supplierWe located policy *** and have had it cancelled. Mr*** should see the refund of *** back on the credit card used for purchase within 5-business days. Additionally, an email confirmation of the cancellation was sent to the customer at *** Sincerely, Brian B***Claims Escalation Examiner, USA

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage
Currently the consumers claim is in a closed status, it has not been finalizedIn order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyWithout this document, we are unable to process the claim If the consumer has a different reason for cancelation, we encourage them to review the terms that was emailed to them to ensure it is a covered reason and to send in verification of that event that caused the loss Sincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our records indicate that the claim was paid on 1/27/via checkAt this time, reimbursements are only made by debit card or checkThe consumer
should allow to business days to receive the check in the mailSincerely, Kalinda H***
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*** *** ***
*** *** ***
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Claim Number *** Policy No.: ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn response to complaint ID ***, company is still asking for protected HIPPA informationThis organization is not a Covered Entity under HIPPA law and can not ask for medical recordsEven one sheet or document is HIPPA protected and proper staff training regarding Personal Health InformationIn my opion, it is the appearance they are knowing violating federal law by requiring these documents without being HIPPA compliant.
Regards,
*** ***

Thank you for supplying that information. In review of this situation, we found that due to an issue with the vendor we were unable to refund the premium back to the credit card. As such, we are having a check mailed to the customer that they should receive within 3-days via ***.Sincerely,Brian B***