Plain Dealing Plumbing

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If I have insurance and want to change tickets I think that is why you carry insurance? I never received anything from this company How could they possibly be an insurance company? Regards, [redacted] ***

Thank you for bringing this matter to my attention We apologize for any frustration the claims process may have caused the consumer Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage Not all unforeseen reasons are covered To help our consumers understand this, we include the following in the insuring agreement:“This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.”As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written requestThe insurance program provided trip cancellation/interruption coverage for a number of named perils, as specified in the policy However, as stated above, not all unforeseen reasons for cancellation of a trip are covered Unfortunately, the situation described is not a named peril which would trigger trip cancellation/interruption coverage I regret that we were unable to reverse our decision in this matterSincerely, Brian B***Claims Escalation ExaminerAllianz Global Assistance

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel DelayThe Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $per person, per day According to the documentation on file, the consumer incurred a one day delay due to an airline discrepancyThis event triggered coverage under the Travel Delay benefit for the delay on 12/29/The consumer then changed the return flight as a personal decision but a delay by the airline did not cause their return flight to be delayedThe charges resulting from the decision to change the return flight to one day later would not be coveredDue to this reason, the claim was reimbursed $ At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer may have endured. I have contacted that department. The consumer should be receiving a call for further assistance within 24 to 48 hours. Regards,Kalinda H***Claims Escalation Examiner

Dear Ms***: Thank you for forwarding this matter to my attentionOur records indicate that the check was mailed and as the insured did not receive it a stop payment was placed and the check was resentThe consumer indicated they did not receive that check so another stop payment was placed and the consumer was advised that another check will be sentThe consumer received the first check in which a stop payment was already placed and deposited itOur records indicate that a check with a tracking number has been sent and received by the consumer thus closing the claim Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Hello,I read the response from [redacted] (Claim Escalation Examiner/Allianz Global).This company employs deceptive tactics by charging consumers of event ticket hidden insurance fees When I called each of the three customer service reps at Allianz Global they asked me for my "insurance policy number"My credit card was charged for insurance 9/21/15, I NEVER received a policy purchase notification or receipt of such a purchase The only way I knew I had been charged was by examining recent activity on my credit card I am concerned that other event ticket consumers without their knowledge will be charged Allianz Global fees Thank you, [redacted] Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10825846, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, Stefani Largent

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionI apologize for any frustration the consumer has endured.The updated information on the account from finance on March 1st indicated that the insured was refunded back to his [redacted] cardIf the consumer still has not received the refund, he is encouraged to call and request to speak to managementSincerely,Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. The consumer filed a claim due to the *** *** airport shootingTerrorism coverage is defined as follows: When an organized terrorist group,
as defined by the *** ***
***, injures or kills people or damages property to achieve a political, ethnic or religious goal or resultTerrorist events don’t include general civil protest, unrest, rioting or acts of war. There is nothing on file to indicate that the incident was carried out by an organized terrorist groupFor this reason, the event did not meet the terms of Trip Interruption coverageInstead the consumer was covered under the Travel Delay benefit for the limit of liability for a one night delay as travel resumed after being delayed for one night. Sincerely, Kalinda H***Claims Escalation Examiner*** *** Drive***, Virginia ***www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process may have caused the consumer. I have looked into the issue and escalated the requestDue to the company, we the cancelation has to come from their systems and will not cancel out
with us canceling the policyThe request has been madePlease advise the consumer that a credit should be put back on the card within the next billing cycleIf there continues to be a delay, please contact us and request to speak with a manager Sincerely, Kalinda H***Claims Escalation Examiner*** *** Drive***, Virginia ***www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur insurance, like any other insurance had terms, conditions and exclusions that impact coverageThese terms were readily available in the booking path prior to
purchase and also emailed to the consumerUpon review of the insuring agreement, the cause of loss was not listed as a covered reason under the Trip Cancellation benefitThe claim was further reviewed as an appeal and the decision was upheldI regret that we are unable to provide the consumer with a more favorable response at this time Sincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Dear Mr***: Thank you for forwarding this matter to my attention. Please have the consumer provide the claim/policy number so that we may address their concerns Sincerely, K*** ***Claims Escalation Analyst Mayland Drive Richmond, Virginia
www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the cancelation process may have caused the consumer. The consumer should have definitely received a refund since the policy status is canceled and has been since October 30th, hours
after a pending charge was put thru. I would like to suggest that the consumer check her bank statement because the initial pending charge and the cancelation were so close, she may not have been chargedIf the charge is indeed there and there is still no refund, please reach back out to me so the issue can be escalated further. Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:Thank you very much for your help! I checked the *** website, and indeed the check has been re-issued
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***@richmond.Revdex.com.org
Regards,
*** ***

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. We have received one document on 07/20/16- dated and signed 07/19/from the attending physicianThis document is currently being reviewed by our Claim
Department We would also need proof of payment for the ticket cost, and the actual event ticketsThis documentation would need to be sent in to the Claim Department for review Sincerely, Kalinda H*** *** ***

Thank you for forwarding this matter to my attention.Our records indicate that the required physician statement form was faxed to the patient’s doctor on 3/This document is required for all medical claims and must be filled out by the attending/primary care physicianOnce that information is
received, the Clam Department can finalize the claim.Sincerely,Kalinda H***Claims Escalation Analyst*** *** Drive***, Virginia ***www.allianzassistance.com