Plain Dealing Plumbing

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the claim was paid on 1/22/Sincerely, Kalinda H [redacted] [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is very interesting that he used "definitely" in his responseI was so angry when I saw his message that I laughed out loudSo he blamed my bank and me but never tried to find the problem on themselvesI check my bank account almost everydayI would never missed the refund if it were returned indeedThe picture attached is the search result of "38.5" on my online bank accountis the amount the company charged and should return to me, As you can see, the money was "definitely" charged and was "definitely" never returned Regards, [redacted] ***

Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have causedWe thank the consumer for their patience in the process Our records indicate that the claim was finalized for payment on November 19, Sincerely,Kalinda H [redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The insurance company’s rejection of our claim is self-evidently spurious, as you will clearly seeThe insurer’s excuse for not paying—it can hardly be considered an explanation—seems to be based on the fact that our air fare was usedBut of course we had no alternative but to use the ticketsThat is because we had already arrived in Prague when we were informed that flooding had cancelled our trip, and we needed to return to the United StatesIn any event, the use of the plane tickets in no way alters the only relevant fact in this claim: Our entire trip was ruined for reasons beyond our control, and it was the protect ourselves from that possibility that we bought coverage in the first placeWe wanted to be reimbursed in the event that our planned trip did not take place, and we paid this company for that protectionThe fact that we did or did not use the tickets is irrelevant, because we paid for coverage for the entire trip and not any portion of itWe fulfilled our end of the contract, and the insurer should fulfill its end of the contract.Regards, [redacted]

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerAs our Claim Department is only able to finalize a claim when all documentation is received, we are not able to guarantee payment for a claim prior to that processAll claim decisions are subject to review by the examinersUnfortunately, in this case, the cause of loss was not listed as a named peril in the consumers insuring agreement.Due to this, I regret that we are unable to provide a more favorable response at this timeSincerely, Kalinda H***Claims Escalation Examiner [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Better Business... Bureau: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.received email on aug 24 check was mailed and would be received 7-10 business days called today and was told an error occurred and it was sent a week laterRegards, [redacted]

This company has done this to me timesThey take forever on their claims, and I want to know why, and I want an apology, and specifically want them to investigate their claims person named "***"Please keep my complaint on file, and use my complaint against them to hurt their ratingThis is a stall tactic, and it is done on purpose, in hopes that the consumer gives up! [redacted]

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the consumers claim was paid up to the limit of liability for the travel delay benefit on 1/29/ Sincerely, Kalinda H [redacted]

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our insurance is offered in the booking path during the purchase of event ticketsThe insurance has to be selected in order for us to get the information from the ticket supplierThe insurance is only refundable within days of purchaseThe ticket supplier also references the insurance purchase in the purchase email sent to the consumer“Thank you for adding Event Ticket Insurance to your orderYou will be billed $ [redacted] separately by Allianz Global AssistanceYou will receive a confirmation email from Allianz Global Assistance containing your insurance policy numberIf you do not receive the email, or if you have questions regarding your insurance, please contact Allianz Global Assistance directly at [email protected], or call 1-800-424-3396” At this time I regret that we are unable to provide the consumer with a more favorable response Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Our records indicate that this claim was paid on August 31, 2017.If the consumer has additional questions he may contact the Claim Department at 800-***-***.Best regards,Kalinda H***Claims Escalation Examiner

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The claim was submitted for payment on 4/25/and the customer should receive a check for the claimed airfare within 5-business days from this dateSincerely, Brian B***Claims Escalation Examiner

Thank you for forwarding this matter to my attentionOur records indicate that the claim was paid on 12/11/Sincerely, Kalinda H [redacted]

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedTo address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional informationIt states in that section that terms and conditions apply and there are limitationsThere is also a link to review the insuring agreement prior to purchase The same insuring agreement is then emailed to the consumer along with a day satisfaction guarantee period in which the premium can be refunded in days if the terms do not meet the consumer’s needs I am sorry to hear that we were unable to assist the insured at this time Sincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Revdex.com: I am responding with additional information requested from the www.eclaimsline.com website operated by the company which includes the claim number and additional details Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below You explanation does not in anyway excuse a claims agent from telling me that it is a covered incidentAlso you explanation of covered instances Is NOT clearIt says accidents and moreYour list of covered incidents was not clear at all, hence why I asked your claims rep point blank if my incident was a covered incidentI would never have paid an additional $ [redacted] if they had simply said, vehicle breakdowns are not coveredThis is extremely deceitful and I even had another rep tell me that if the claims rep did in fact tel me I'm the incident was covered that you all would reimburse meThis is a very shady and unfortunate business practiceI again request compensationI also plan on taking this issue to other venues as well if this is not properly addressedI know that I most for sure will never purchase our product again and will discourage folks from purchasing it as well solely because this has been such an incredibly unprofessional experience Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I received correspondence dated October 5, with an attached document from MsKalinda H [redacted] indicating that a representative from their customer service department would contact me As of today, I have not been contacted; this matter remains unresolved Regards, [redacted]

Dear Ms***,Thank you for forwarding this complaint to my attentionI apologize for any frustration this process has causedThe insuring agreement required that the consumer be medically able to travel on the date of insurance purchase in order for existing medical conditions to be consideredThe claim department received a letter from the physician indicating the condition and recommendation for cancelationAs the documentation received was not enough to finalize the claim, a fax was sent to the doctor asking if the consumer was medically able to travel on the insurance purchase date, based on the condition which caused the lossThe doctor indicated "no".Due to this, we are unable to honor the claim for paymentIf the consumer feels as though the information we received is incorrect, we would accept a clarification document from the doctor indicating the proper informationAt this time, we are unable to overturn the denial of the claimBest regards,Kalinda H [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called the airline, and because they did not provide compensation for the baggage issue, they could not send a letter I informed Allianze of this, and I recommend they accept my email stating this as notification that there was no compensation from the airline I would like to receive a refund as this event occurred over three months ago and has not been resolved to any degree of satisfaction Regards, [redacted] ***

Dear Sir/MadamThis complaint has been resolved.Thank you [redacted]

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.The consumer filed a claim for $in October We requested refund information from the consumer which we did not receiveSubsequently, the claim was finalized and paid in that amount on November 24, after we received verification directly from [redacted] of the refund amount that the consumer had received from themThe claim is paid and closedSincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com