Plain Dealing Plumbing

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer To review claims due to medical reasons, we require certain information to properly process the claim. We have requested the second page
of the physican statement form (PSF) from the consumer on multiple occasions. To date, we have not received the missing document. We stand ready to continue our review once we receive the necessary documentation. Sincerely, Brian B*** Claims Escalation Examiner *** *** Drive ***, Virginia *** www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I need my refund
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the consumers issue has been resolved by the management team Sincerely, Kalinda H***Claims
Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Thank you for forwarding this matter to my attention.I have forwarded the consumers request to the appropriate department whom will be contacting him further to assist with his issue.Regards,Kalinda H***Claims Escalation Examiner

Thank you for bringing this matter to my attention. We apologize for any frustration the consumer encountered during the claim process. Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage. As such, we
advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request. In particular, the program excluded coverage for any claim arising directly or indirectly from an existing medical condition. We defined an existing medical condition as any condition that the consumer, a traveling companion or a family member would have been treated for, or would have exhibited symptoms of, in the days prior to and including the date the insurance was purchased According to the medical documentation provided, the consumer began exhibiting symptoms of the condition which necessitated the cancellation of the trip within the day exclusionary period prior to and including the date insurance was purchased As such, this condition met the policy’s definition of an existing medical condition. The insurance program included Existing Medical Condition Coverage, again subject to the plan’s terms and conditions. However, based on the information received the requirements were not met and the claim was denied. I regret that we are unable to reverse our decision at this time. Sincerely, Brian B***Claims Escalation ExaminerAllianz Global Assistance

Dear Ms***: Thank you for directing this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that this claim was paid on 03/21/2017. Sincerely, Kalinda H***Claims Escalation Analyst*** *** Drive***, Virginia
***www.allianzassistance.com

Thank you for forwarding this matter to my attention.We were not able to locate the consumer by using his name.I would recommend the consumer call in to the number on his credit statement and provide additional information to access the policyThe representative should be able to tell him during
that phone call the policy informationIf the consumer was not charged then the insurance was not purchased and he should call *** to follow up.Sincerely,Kalinda H***Claims Escalation Analyst*** *** Drive***, Virginia ***www.allianzassistance.com

Dear MsStevens:Thank you for forwarding this
matter to my attentionI have contacted the Department and have been advised that the consumer has been contacted and the problem resolvedSincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused.Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original
tickets, proof of payment for the tickets and verification of the incident that caused the loss.Our insurance insures the ticket holder and not the person who paid for the ticketThe consumer was advised of the following by our Customer Service Department on July 10, 2016“I’m afraid that we cannot modify the name on the forms because by law, the forms and any documents need to have the same name of the policy holderFor you to be able to change the name, you can send us a notarized letter requesting the change on the policy holder’s name.”If the consumer still wishes to proceed with the claim process, all previous mentioned documentation will be needed, and if the claim is payable, we would need a notarized statement from our insured indicating she would like the check made payable to the consumer

Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have experiencedOur records indicate that our Finance Department was able to locate the additional charge and this has now been refunded to the consumer’s credit card
Sincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Our records indicate this claim was paid on 9/12.Best regards,Kalinda H***Claims Escalation Examiner

Thank you for forwarding this matter to my attentionWe apologize for any frustration the refund process has caused the consumer. The policy has been canceled in our systemThe refund for the product will come from *** since that’s how it was originally paidThe consumer will have to
contact *** directly for any question regarding the refund status Sincerely, Kalinda H***Claims Escalation Analyst *** *** Drive ***, Virginia *** www.allianzassistance.com

Dear Ms***:Thank you for forwarding this matter to my attention.Please
have the consumer provide a claim or proper policy number so that we may
address their concerns.Sincerely,Kalinda
H***Claims
Escalation AnalystMayland Drive Richmond, Virginia 23233www.allianzassistance.com

Dear Ms***: Thank you for forwarding this matter to my attention I apologize for any frustration the claims process may have caused Our records indicate that the claim was finalized and paid under the Travel Delay benefit on March 8th after we received verification of the
airlines for the cancelation Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Thank you for all of the work you have done so far with my caseI am writing today because Allianz has failed to have a examiner call me in the past several days and honestly I am so frustrated with this whole messAfter paying for travel insurance that is supposed to provide travel interruption and medical insurance as well as giving them all documentation of what I paid for and the Hotel and flight info and receipts I consistently have gotten tossed around from examiner to customer service person telling me that I haven't filled out the proper information for the last monthsAnd this time with their response being that they will have an examiner respond with "a more in depth explanation of what is required to complete the claim" and never call has made me very frustrated and tired of even dealing with them when they have receipts and info on the trip. Do I have any options at this point?

Dear Ms***: Thank you for forwarding this matter to my attention. We have reviewed the consumers claim According to the series of events, the claim did not meet the requirements as set forth under the Trip Interruption plan which requires hours of cessation of services on the consumers scheduled routeFor this reason, we then looked thru the other benefits for coverage; however the consumer did not have any other benefits under the plan other than medical and baggageFor this reason, we were unable to provide the consumer with a more favorable response Sincerely, Kalinda H***Claims Escalation Examiner

Thank you for forwarding this matter to my attention. When paying the claim, the deposit information listed was not for our insuredLegally, we cannot deposit funds into someone else’s account who is not our insured so a check was sentWe also can not issue a check payment in someone
else’s name unless we have a notarized statement from our insured. Sincerely, Kalinda H***Claims Escalation Analyst *** *** Drive ***, Virginia *** www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused. The consumers claim is in the final stages of approvalOnce it has been audited, the examiner will contact the consumer with the resolution. If the insured
has any questions, the Claim Department is available to assist at ***Sincerely, Kalinda H***
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