Plain Dealing Plumbing

Thank you for bringing this matter to our attention. We apologize for any frustration this has caused the consumer. We spoke with the consumer and have confirmed she has received the check.Sincerely, Brian B***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerFrom the history of the claim, a letter was mailed to the insured on January 8th in response to the inquiry made in DecemberThe response
time for review can take up to business days excluding holidaysOur records indicate that the consumer was made aware of an additional payment approved on the claim as of February 9, Sincerely, Kalinda H*** Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com Tell us why here

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not purchased by and agency so that is irrelevantThe agent told me directly that this was coveredThe old company I worked for is a direct competitor of the company I am with now, they will not send anything.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We do not have power of attorney, so we cannot get the admission and discharge papersThe attending doctor has stated in her letter that he was ill and was not told he could not travelShe has offered that they can contact her to confirm these detailsThe insurance company can take the time to respond to a public complaint, but not call the doctor?
Regards,
*** ***

Thank you for forwarding this matter to my attention. I have forwarded the consumer’s complaint to the Bank Card Department further reviewThe consumer should be contacted within the next 2-business days with a resolution Sincerely, Kalinda H***Claims Escalation Examiner
Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attention I apologize for any frustration the cancelation of the insurance policy has caused the consumer. According to our records a request was made to cancel the policy in our systemThis information should have been
sent to the travel agency who in return issues a refund to the consumerThe consumer has been advised to contact the travel supplier for the refund Sincerely, Kalinda H*** *** ***

Dear Ms***: Thank you for forwarding this matter to my attention. According to our records, the consumer’s policy was canceled and the credit card was refunded for the full cost on January 11, Sincerely, Kalinda ***Claims Escalation Examiner Mayland Drive
Richmond, Virginia www.allianzassistance.com

Dear Ms***:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda ***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response from Allianz is the fourth explanation of the difference in how *** and their affiliate, Allianz determine days/date which are used to calculate costIf Allianz or *** provided the explanation that they so clearly state after the fact at the *** website before a customer can purchase insurance coverage, then customers would be fairly notified of this discrepancy. The lesson that I learned from this experience is that *** and Allianz are not companies with which I should do businessI wish I knew this before my last purchase, but I know now.
Regards,
*** ***

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] The consumer provided a news article regarding the shooter and the claims he carried out the shooting for ***
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of Monday October 9, at 8:55am I still have not received a phone call from Allianz
Regards,
*** ***

Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerThe consumers insuring agreement required that an exam be performed by a licensed physician within hours of cancelation in order for Trip
Cancelation for medical reasons to applyTo this date, we have not received the physician’s statement formThe claim is not denied it is pending for that documentationThe consumer also called in and spoke to one of our representatives and explained that he wanted to change the cause of the loss to not being able to obtain a visaThat reason isn’t coveredThe Claim Department is awaiting the requested form along with the trip invoiceSincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I buy the insurance just for in the case I cannot make or continue my trevel they may pay me lossDue to natural disarst, I could not make trevelAccording the the agreement, the insurance campony should pay me the loss, not for refundInstead of paying me loss, they called me said they sent refund request to airline coampanies and the refund work would be processed in business daysWhen I asked for writen documents, they send me email said, the case need more document and turned the claim into 'suspended'They didn't tell me what kind document and who need to provide those documentsThat is: they charge me money but did nothingAll refund work did by meself lateThat is why I ask them give money back to meAlso, it turned out, the airline companies didn't receive or process their requests.
Regards,
*** **

Dear *** ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submission According to the documentation on file, the tickets were for a concert in Atlanta, GeorgiaThe terrorist incident did not occur at the venue in which the insured event was to take placeThe insuring agreement did not provide coverage for fear of an terrorist event at your event locationOur review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response Sincerely, *** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear Ms***,Thank you for bringing this matter to my attentionWe apologize for any frustration this process may have caused the consumer.In regards to services offered thru ***, we would not handle refundsIf the consumer was eligible for a refund it would come from ***As
*** refused to refund the charge, it is reasonable that the charges are non-refundable once the purchase is madeFor this reason, *** would indeed reject a request for refundI regret that we are unable to provide the consumer with a more favorable response.Thank you,Kalinda H***Claims Escalation Examiner, AGA

Thank you for forwarding this matter to my attentionWe apologize for the delay to the consumer’s initial response.Our records indicate that the policy was canceled as requested. Sincerely,Kalinda H***Claims Escalation Examiner*** *** Drive***, Virginia
***www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Allianz has requested the claim #sPlease forward to them. We are looking forward to their next resonse. Please see below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** *** *** *** *** *** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I do not consider this matter "closed"My response is delayed due to my sister-in-laws death and funeral services. The signed physicians statement has been supplied to the insurance companyHowever, due to HIPAA the physician was unable to supply all the information on the formIn my estimation the company was fully aware of this requirement and counted on us bot being able (under the law) to fully detail my sister-in-laws conditionIf you read the over complaints filed against this company that have not been satisfied they would no longer be rated A+ by the Revdex.com. Therefore, I am not satisfied with the company's response and do not register me as anything but dissatisfiedFurther more because of the form requirements are in violation of HIPAA- I will be registering a complaint with my Congressman and Senator as well as the Insurance Regulatory Commission and Insurance regulatory Authority