Plain Dealing Plumbing

The Finance Department has completed their review and corrected the errorThe consumer should see the charge reflected back on their credit card statement by the next billing cycle.Thank you,Kalinda H***Claims Escalation Examiner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is no accountability by the insurance company to do there due diligence to contact the consumer with the claim denial prior to the event date. I received a letter in the mail dated *** *** *** the date of the event was *** *** ***. At this point I will not receive the resolution I desire. However more should be done to prevent others from being scammed
Regards,
*** * ***

Good morning:I received an email today saying that payment was being sent to my bank account. This only happened after I had sent a very demanding email to them the other day. Interesting that one must be nasty to move a company forward. In any event, you can close this case.
If for some reason I do not get the deposit I will notify you Thank you for your help.*** ** ***
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Dear Ms***Thank you for directing this matter to my attentionI have forwarded the consumers information to our Customer Service Department and someone will contact him for a resolution Best regards,Kalinda H***Claims Escalation Examiner

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
I was able to resolve my work issue, therefore I can now go to the eventHowever that insurance for event tickets needs to be banished! I'l say this I will never buy that insurance again!

Thank you for bringing this matter to my attention.I have reached out to the *** *** *** *** to have someone contact the consumer to resolve the issueIf the issue is not yet resolved, the consumer should be contacted within the next to hoursBest regards,Kalinda
H***Claims Escalation Examiner *** *** ***
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Thank you for forwarding this matter to my attention. Please have the consumer provide the policy/claim number so that we may address their concerns Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms***,Thank you for bringing this matter to my attentionWe apologize for any frustration the consumer may have enduredThe consumer would want to call 800-284-and request to speak with a supervisor. The documentation may be emailed to that supervisor for review and further
investigationBest regards,Kalinda H***Claims Escalation Examiner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a refund of $***, the costs were closer to $When they listened to ten recorded conversation on 12/they acknowledged that the representative did indeed say the full value up to $*** per traveler would be covered, but refused to cover the total costs$*** is better than $300, but I'm still out of pocket
Regards,
*** ***

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Thank you for forwarding this matter to my attentionI have notified the customer service department of this issue and a representative will be contacting the consumer directly to troubleshoot the issueThank you,*** ***
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] The claim has still not been decided due to frequent miscommunications between the physicians office, myself and the company.
Regards,*** ***

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage Currently
the consumers claim is in a closed status, it has not been finalizedIn order to effectively adjudicate a claim, we require a completed Physician Statement form for all medical claims to ensure that the condition is covered under the policyWithout this document, we are unable to process the claim Sincerely, Kalinda H***
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Dear Ms***,Thank you for bringing this matter to my attentionCurrently, the claim is pending for the *** itinerary and a copy of the full police report for the missing/stolen itemOnce received, the Claim Department will be able to continue their reviewThe consumer has also been advised
of this informationThank you,Kalinda H***Claims Escalation Examiner

Thank you for forwarding this matter to my attentionI have requested to have the examiner contact the consumer to provide a more in-depth explanation of what is required to complete the claimThe consumer should receive the call tomorrow during business hoursThank you,Kalinda H***Claims
Escalation Examiner

Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may be experiencingAt this time, the consumer may either mail in a copy of the statement showing only the charge with a brief explanation of what has occurred to our customer
service department at the address below or file a dispute with the credit card companyUnfortunately, without seeing the information, or having it in our system, the finance department cannot research this requestSincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for providing that information. We have no record of the customer contacting us previously to cancel the policy. However, I have had the policy cancelled and the customer should receive a refund for the premium within 7-business days.Sincerely,Brian B***Claims
Escalation Examiner*** *** Drive***, Virginia ***www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for forwarding this matter to my attentionWe have provided an additional review of the consumers claimFor an update, the consumer may contact the Claim Department at 800-***-***.Best regards,Kalinda H***Claims Escalation Examiner

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the insured's family and offer our condolences on their loss. Review of the claim indicates that the cause of loss was due to illness, which is why...

we cannot accept an obituary because the death occurred after the travel dates.  We understand that the form can not be completed so we have agreed to accept the admission and discharge papers to be sure that the cause of loss is a reason that is covered under the policy.  At this time, we still have not received the admission and discharge papers. Once the Claim Department receives them, we will be able to move forward with the claim processing. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance records indicate that the claim was paid in full on 4/27/16. If the consumer has not received the check, they may contact the Customer Service Department at [redacted] to request a stop payment on the check and reissue.