Plain Dealing Plumbing

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance, like any other insurance had terms, conditions and exclusions that impact the coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. The certificate of...

insurance guide sent to the insured indicated the following:Please make sure you read these documents carefully. This certificate may describe coverageyour plan doesn’t include. Make sure you review carefully your letter of confirmation. Contact usimmediately if you don’t receive your letter of confirmation or if you think there is a mistake.The letter of confirmation listed Baggage coverage and not baggage delay coverage. The information on file indicates the baggage was delayed. As the consumers loss did not evoke the coverage of the plan, we are unable to overturn the denial of the claim. Sincerely,[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  Our records indicate that the claim was paid on 1/22/18. Sincerely, Kalinda H[redacted]
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Dear Mr. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....

These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission.  According to the documentation on file, the cause of loss was not due to a named peril of the insuring agreement.  Our review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response.  Sincerely, K[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You explanation does not in anyway excuse a claims agent from telling me that it is a covered incident. Also you explanation of covered instances Is NOT clear. It says accidents and more. Your list of covered incidents was not clear at all, hence why I asked your claims rep point blank if my incident was a covered incident. I would never have paid an additional $[redacted] if they had simply said, vehicle breakdowns are not covered. This is extremely deceitful and I even had another rep tell me that if the claims rep did in fact tel me I'm the incident was covered that you all would reimburse me. This is a very shady and unfortunate business practice. I again request compensation. I also plan on taking this issue to other venues as well if this is not properly addressed. I know that I most for sure will never purchase our product again and will discourage folks from purchasing it as well solely because this has been such an incredibly unprofessional experience. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Letter of Confirmation states that I had "Baggage Coverage" as you can see on the [redacted].  No where in writing does it state that it is limited to lost baggage coverage.  The Certificate of Insurance I received states the there is Lost, damaged or stolen baggage coverage and there is delayed baggage coverage.  Again my policy stated that I had "Baggage Coverage".   The bag was lost for three weeks and no where does the policy state what time frame is considered lost or delayed.  I believe that they are misrepresenting the actual coverage by only stating "Baggage Coverage" on the plan inclusions.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not understand why I would have to cancel the insurance. If I have a receipt showing an amount that I am to be charged for a product how can I be charged more because of a computer glitch? I want to keep the insurance because   you never know what life will bring however I want to be charged the amount per my receipt.
Regards,
[redacted]

Dear Mr. [redacted],Thank you for directing this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. I have escalated the consumers complaint and requested to have a manager from the Bankcard Department contact the consumer for follow up and...

resolution to the claim within the next 24 to 48 hours. Thank you,Kalinda H[redacted]Travel Claims Escalation Examiner

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear [redacted],I have not received any information from the business at all. As a matter of fact that business is hiding behind bogus names of non existing companies like "Visa Enhancement Services" or "Card Benefit Services" which are not registered anywhere to conduct any business at all. I filed a complaint regarding particular business, and I want a proper response from that business, not from a bogus companies which don't even exist.[redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Allianz Global Assistance, (AGA), [redacted] claims they do not have the proper policy number.  Note:  The Revdex.com template populated the city address for AGA as ‘Henrico’ vice ‘Richmond’, VA 23233.  We would like the complaint resubmitted with the additional requested information.  The policy information is provided below.[redacted] for:[redacted]
Claim number:  [redacted]AGA Customer Service number:  [redacted] Regards,[redacted]Richmond, VA

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel Delay. The...

Travel Delay benefit provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $150.00 per person, per day.  According to the documentation on file, the consumer incurred a one day delay due to an airline discrepancy. This event triggered coverage under the Travel Delay benefit for the delay on 12/29/15. The consumer then changed the return flight as a personal decision but a delay by the airline did not cause their return flight to be delayed. The charges resulting from the decision to change the return flight to one day later would not be covered. Due to this reason, the claim was reimbursed $300.00.  At this time I regret that we are unable to provide the consumer with a more favorable response.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear...

Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the consumer has not filed a claim at this time so there isn’t anything to adjudicate. I have looked over the insuring agreement and cancelation of the event by the venue isn’t a named peril. [redacted] would not be the venue so the consumer may want to contact the actual venue- place where the event was held- to inquire about a refund. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. According to our records, the policy was canceled on February 28th. The consumer was advised that it may take up to one billing cycle for the credit to...

appear.  At this time we do not show an error in that credit being submitted. If the consumer still has not received the credit, she is encouraged to call and request to speak to a manager for escalation.   Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Thank you for forwarding this matter to my attention.Our records indicate that this policy was canceled on 12/6.Best regards, Kalinda H[redacted]
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Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233...

www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

The company involved in the complaint, Allianz Global did contact me after you sent them my complaint.  Fortunately for me, [redacted] gave me credit for the flight and I will no longer need to file a claim for insurance.Although this settles the matter for me, I must say that Allianz Global is not a company I would do business with again.  They did not contact me despite three e-mails and it took getting you involved to get any response from them. [redacted] was very helpful however and resolved the issue for me.  I also contacted [redacted] to express my displeasure with Allianz Global.Thank you for your assistance in this matter.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The policy details were not made clear to me until after the policy had already been purchased. You will find in the attached that a terrorist attacked took place one month ago, 60 days before I was scheduled to travel to the city. Also, I have included a recently updated travel warning from our US State Department. My claim must be reconsidered and approved under these circumstances. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. As our Claim Department is only able to finalize a claim when all documentation is received, we are not able to guarantee payment for a claim prior to that...

process. All claim decisions are subject to review by the examiners. Unfortunately, in this case, the cause of loss was not listed as a named peril in the consumers insuring agreement.Due to this, I regret that we are unable to provide a more favorable response at this time. Sincerely, Kalinda H[redacted]Claims Escalation Examiner[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

Dear Ms. [redacted],Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer.I have directed the consumers complaint to the Bankcard Management team. The consumer should receive a response for follow up.Thank you,Kalinda H[redacted]Claims...

Escalation Examiner