Plain Dealing Plumbing

Better Business...

Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.received email on aug 24 check was mailed and would be received 7-10 business days  called today and was told an error occurred and it was sent a week laterRegards,
[redacted]

Please see the attached documents.  You will find our policy number and other information.  Policy number: [redacted] Please let me know if you need further information.Thank you, [redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that section that...

terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase.   The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. The insurance program provided event cancellation coverage for a number of reasons.  Unfortunately, not having someone to take you to the event is not a reason that would have triggered event ticket cancellation coverage.   That being said, the consumer contacted us to advise that there were other reasons for the cancellation and we are currently awaiting supporting documentation for further review.  Sincerely,  Brian B[redacted]Claims Escalation Examiner [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Thank you for bringing this matter to our attention. I was not able to review any attached documents to the complaint, however the claim status suggest that there was an additional payment made on the claim on 11/30/17.If the consumer is not satisfied with that payment, we can have someone call and...

explain the decision. Thank you,Kalinda H[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused. The consumer’s insuring agreement provided coverage for pre-paid non-refundable expenses. Due to the nature of the cancelations, the airlines were processing...

refunds for the airline tickets, thus the insured was not eligible for a refund from us since the airline was refunding them within 45 days. The consumer was previously offered the option to reuse the insurance since it was outside of the 10 day satisfaction guarantee period.Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Thank you for bringing this matter to my attention. I have requested to have someone from our Customer Service Department contact the consumer to further assist with locating the policy. Sincerely,Kalinda H[redacted]Claims Escalation Analyst

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. . The following was sent to the consumer in June 2016. "We have completed our review of your claim.  Based on the claim documents you submitted and...

your policy coverage, we are unfortunately unable to issue payment for the full amount of your claim.  Please see details below: Amount Claimed:  $[redacted]Amount Paid:        $[redacted] Reason: •This payment is to reimburse you the additional transportation expenses you incurred.  We are unable to reimburse the original, used portion of your flights and cruise." We are unable to reimburse for the used portions of the flight and cruise as the benefit reimburses for the unused pre-paid trip portions. As the consumers trip was interrupted, we would only reimburse for the portion that wasn't used and wasn't refundable by the travel suppliers. At this time, we are unable to issue reimbursement with the current documentation on file. We can consider additional expenses upon receipt of proof of payment for additional meals, additional transportation expenses, additional hotels, and/or unused, prepaid trip expenses. Sincerely, Kalinda H[redacted]

Thank you for bringing this matter to my attention.  We apologize for any frustration the claims process caused the consumer.  On our initial review, the documentation supported the exclusion for existing medical conditions and that the corresponding waiver requirements had not been...

met.  After further review of the claim, we have had the claim submitted for payment in full.  The consumer should receive the payment within 5-7 business days.Sincerely,Brian B[redacted]Claims Escalation Examiner[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

Dear Ms. [redacted]:Thank you for the email. When we stated the insured should have definitely received a refund by now, that was indicating that there was an error somewhere.I have since contacted the Finance Department and they confirmed a refund on the same date of purchase but also located a different policy for the consumer on the same day which occurred when the policy was purchased. As there were two separate policies that were set up, we have requested to have the other one canceled. The consumer was never charged for the one that was canceled on the same day of purchase.This should rectify the problem and the consumer should receive a credit back to the account.Thank you, Kalinda H[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...

consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.The policy included a named perils certificate which outlined all named perils. Unfortunately, the consumers reason was not listed as a named peril in the policy thus we are unable to honor the claim for reimbursement.        Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received correspondence dated October 5, 2017 with an attached document from Ms. Kalinda H[redacted] indicating that a representative from their customer service department would contact me.  As of today, I have not been contacted; this matter remains unresolved.
Regards,
[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumerThe insuring agreement provided coverage for the following: Your or Your Companion's automobile having a Mechanical Breakdown within 48 hours of the...

event which results in the vehicle being unable to be driven to the event.According to the complaint, the breakdown occurred weeks prior to the event and not within 48 hours of the event. We would not be able to honor the consumers claim due to this reason. The consumer should receive an updated letter in the mail within 5 to 7 business days. Sincerely,Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  The claim was submitted for payment on 4/25/17 and the customer should receive a check for the claimed airfare within 5-7 business days from this...

date. Sincerely, Brian B[redacted]Claims Escalation Examiner

Thank you for forwarding this matter to my attention. I apologize for any frustration the consumer may have endured. I have contacted that department. The consumer should be receiving a call for further assistance within 24 to 48 hours. Regards,Kalinda H[redacted]Claims Escalation Examiner

Thank you for bringing this matter to my attention.  We apologize for any frustration the claims process may have caused the consumer.  Our insurance programs, like any other type of insurance, include terms, conditions, and exclusions that impact coverage.  Not all unforeseen reasons...

are covered.  To help our consumers understand this, we include the following in the insuring agreement:“This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.”As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product.  We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing.  If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase.  Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request. The insurance program provided trip cancellation/interruption coverage for a number of named perils, as specified in the policy.  However, as stated above, not all unforeseen reasons for cancellation of a trip are covered.  Unfortunately, the situation described is not a named peril which would trigger trip cancellation/interruption coverage.   I regret that we were unable to reverse our decision in this matter. Sincerely, Brian B[redacted]Claims Escalation ExaminerAllianz Global Assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I have asked numerous times to provide with proper explanations for cancelling my benefits, including why Wells Fargo keeps paying for them, and I did not receive any explanations at all. Please properly respond on my original complaint, point by point.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We are a bit fuzzy about what the difference between trip delay and trip interruption are. We were forced to find an alternate form of transportation to reach a different destination than originally intended and arrive much later than originally planned. Not to mention that we then had to drive to the original destination to wait 6 hours for our luggage. The line between delay and interruption, so grey that the original customer service rep was unsure as to how we should file the claim. If their own staff can't differentiate between the two, how can the purchasing public?
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have submitted this document.  Attached is the document I sent over, NOTARIZED.   [redacted] May pass away by the end of the week, without us being able to fly our mother out here.  This company we believe , may have contributed to [redacted] not caring anymore, since this company could not even give us our money back in a timely fashion.  We have spoken to many people.  This is bad. ALSO, they stated a check was sent.  The payment was stopped, I called WEEKS ago because they also "sent" it to the "wrong address".  I since then followed up and not only did I get hung up on, I also got ZERO assistance like I usually do when I call.  I talked to a supervisor, male, named "Angel", and I now fixed my address, and they stopped payment.  Managers are no where, supervisors are RUDE, and the "customer service" people are SO QUICK to disregard your phone call because it's always a "7-10 business day" response from them and there's nothing they can do.[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]