Plain Dealing Plumbing

Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or policy number so that we may address their concerns. Sincerely, Kalinda H[redacted]Claims Escalation Analyst [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

Our records indicate that this claim was paid on August 31, 2017.If the consumer has additional questions he may contact the Claim Department at 800-[redacted]-[redacted].Best regards,Kalinda H[redacted]Claims Escalation Examiner

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.Our records indicate that the claim has been pending multiple times for a completed physician statement form. We have received the first page of this form four times...

but have not received the second page. Without this document, we are unable to honor the claim for reimbursement.If the consumer has any questions, they may contact the Claim Department at [redacted].Regards,Kalinda H[redacted]Claims Escalation Examiner www.allianzassistance.com

Sorry I have had to work. I sent in the information they said they didnt have plus I have a picture from their websit that says that if you get the protection cause life sometimes throws a wrench in plans. that I would be covered. My brother lives in Kansas and was unable to fly into town to go with me. And So I had no transportation down to see the concert,

Hello, I am...

[redacted] making a complaint and statement against Allianz Global Assistance for denying a claim refund for $800.00 due to (Trip interruption) as stated in their travel insurance policy I purchased for travel abroad. Name of my plan   trip protector Policy identification number   [redacted] Date of purchase   8/2/15 Plan effective date  8/3/15 Travel dates 9/17/15 - 9/24/15Total cost paid $73.55Benefit  Trip interruption protection   $1,471.05I contacted Allianz customer service agent on 9/25/15 for a missed returned flight from Ukraine, Odessa to Houston, Texas on 9/24/15. Their customer service agent request I file a claim under their (trip interruption) policy for a refund on my return trip purchased from Turkish Airlines on 9/25/15.This is the, Claim number [redacted]  for refund of $800.00I mailed a registered claim to Allianz Global Assistance stating the reasons for missing my return flight on 9/24/15 and having to purchase a new return flight on 9/25/2015.The reasons I stated in claim [redacted] is for a missed return flight because the driver was involved in traffic accidents and congested traffic. Allianz claims department discarded the CLAIMED traffic accidents as reason and considered only on traffic congestion in their response for refund denied.Allianz insurance policy clearly states, 6, sec.2Trip Interruption, You or your travel companion is in a traffic accident on the way to your departure;My claim [redacted] states clearly my trip was interrupted from traffic accidents and congested traffic. I am filing for a refund on return flight of $800.00Thanks for your help resolving this problem,[redacted]

Dear Ms. [redacted]:Thank you for forwarding this
matter to my attention. We apologize for any frustration the claims process may
have caused the consumer.Our insurance programs are like any other type of
insurance in that there are terms, conditions, and exclusions that impact
coverage. These...

terms were readily available in the booking path prior to
purchase and also emailed to the consumer. We show no error in
that submission. The policy also included a 10 day satisfaction guarantee
period which enables consumers to look over the policy and decide if it will
meet their needs. If not, a request can be made for the full refund of the
premium. The consumer has filed a claim for a birth that was
delayed two days. The insuring agreement excluded coverage for any loss
resulting directly or indirectly from normal pregnancy. I regret that we are unable to provide the consumer with a more favorable
response at this time. Sincerely,Kalinda H[redacted]Claims Escalation Analyst

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Our records indicate that the check was mailed and as the insured did not receive it a stop payment was placed and the check was resent. The consumer indicated they did not receive that check so another stop payment was...

placed and the consumer was advised that another check will be sent. The consumer received the first check in which a stop payment was already placed and deposited it. Our records indicate that a check with a tracking number has been sent and received by the consumer thus closing the claim.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called the airline, and because they did not provide compensation for the baggage issue, they could not send a letter.  I informed Allianze of this, and I recommend they accept my email stating this as notification that there was no compensation from the airline.  I would like to receive a refund as this event occurred over three months ago and has not been resolved to any degree of satisfaction.
Regards,
[redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is ridiculous! All she has to do is look up my last name in their system. This is another stall tactic that they always do. The Claim number is [redacted]. It was given to them many times.  It has been months and they are a terrible company regarding customer service. Someone should be fired from their claims department.
Regards,
[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured during this process and during any encounters with our agents.  According to the information on file, the rental dates of the car were 1/12- 1/17. As the insurance provided...

coverage from the time of pick up on 1/12 to 1/17 whatever time the vehicle was turned in- this is a 6 day period and the consumer was charged accordingly. We do not pro-rate charges based on hours.  I regret that we are unable to provide the consumer with a more favorable response.  Sincerely, Kalinda H[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached through the Allianz website the confirmation of the payment towards the car rental company and the attached letter of cancellation for the rental and no refund has been made from Budget.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is very interesting that he used "definitely" in his response. I was so angry when I saw his message that I laughed out loud. So he blamed my bank and me but never tried to find the problem on themselves. I check my bank account almost everyday. I would never missed the refund if it were returned indeed. The picture attached is the search result of "38.5" on my online bank account. 38.5 is the amount the company charged and should return to me,  As you can see, the money was "definitely" charged and was "definitely" never returned. 
Regards,
[redacted]

Thank you for forwarding this matter to my attention. Our records indicate that the claim was paid on 12/11/2017. Sincerely, Kalinda H[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that you be employed for a certain amount of time prior to being terminated or laid off. Due to this, we required verification of the...

length of employment.Our records indicate that we have received the required documentation and the claim was paid last week.Sincerely,Kalinda H[redacted]Claims Escalation Analyst[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage....

These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission. The policy also included a 10 day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needs. If not, a request can be made for the full refund of the premium.  At this time we are not showing a claim has been filed on the policy. If the consumer wishes to file a claim, she may. The claim will be adjudicated based on the terms of her insuring agreement. Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear Sir/MadamThis complaint has been resolved.Thank you [redacted]

Dear [redacted]:Complaint ID:  [redacted].The Appeals department has receive the documentation on October 26, 2016, and October 28, 2016.  Matt O[redacted], @ Supervisor of the Claims department forward the documentation to the Appeals department on October 28, 2016.   It has been under review for over 12 days now.   I've been told by him and others, this should take appx.  21 days.  from date of receiving the documentation.  I have spoken to Matt O[redacted] @ Supervisor of the Claims department, Allianz Global Assistance, [redacted], and he mentioned to me it would take up to 21 days under regulatory review with is in the appeal department to make a decision on this claim matter.   They should have been writing me a check either on 11/16/2016 or 11/17/2016.  So far it has been under review for over 12 days now.    They know that one of baggage was lost.  They owe me appx.  $2,000.00
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint. 
Regards,
[redacted]

Dear Mr. [redacted]   Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.   Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact...

coverage. These terms were readily available in the booking path prior to purchase and also emailed to the consumer. We show no error in that submission.   According to the documentation on file, the cause of loss was not due to a named peril of the insuring agreement.   Our review indicates that the proper decision was made and I regret that we are unable to provide the consumer with a more favorable response.   Sincerely,   K[redacted] Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the...

original tickets, proof of payment for the tickets, verification of the incident that caused the loss. The consumer may send these items into the Claim Department for processing which normally takes 7-10 business days for review.Sincerely,Kalinda H[redacted]9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com