Plain Dealing Plumbing

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...

section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase.  The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs.  I am sorry to hear that we were unable to assist the insured at this time.  Sincerely, Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

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Thank you for forwarding this matter to my attention.Our records indicate that the consumer has been contacted and updated on the finalization of the claim.Best regards,Kalinda H[redacted]Claims Escalation Examiner

Dear [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  The consumer’s policy included a named perils certificate that listed all covered reasons. This policy was readily available for...

review in the booking path prior to purchase and also emailed to the address provided on [redacted] at [redacted] 24 hours after the purchase. We show no error in that submission.  Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreement. Due to this, we are unable to overturn the denial of the claim. Sincerely, [redacted]
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[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Revdex.com:
I am responding with additional information requested from the www.eclaimsline.com website operated by the company which includes the claim number and additional details.
Regards,
[redacted]

Thank you for forwarding this matter to my attention. Our records indicate this claim was paid on 9/12/17.Best regards,Kalinda H[redacted]Claims Escalation Analyst

Dear Ms. S[redacted]:Thank you for bringing this matter to my attention. We only receive the consumer’s information from the ticket provider’s website when the option for insurance is selected by the consumer in the booking path. Our records indicate that the consumer has been reimbursed for...

cost of the insurance on April 9, 2016. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. These terms were readily available in the...

booking path prior to purchase and also emailed to the consumer. We show no error in that submission. Unfortunately, the consumer’s cause of cancelation was not listed as a named peril in the insuring agreement. For this reason, we were unable to honor the claim for payment. Sincerely,Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear...

Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The consumer filed a claim for $160.00 in October 2015. We requested refund information from the consumer which we did not receive. Subsequently, the claim was finalized and paid in that amount on November 24, 2015 after we received verification directly from [redacted] of the refund amount that the consumer had received from them. The claim is paid and closed. Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]  I have received my check. Process was beyond terrible.  Like I stated before, I actually missed a second flight because of my mom's illness but I had refused to by insurance because this company is pathetic.  Six times they just plain lied to me. Six times. They drug this process out over my dads illness, my moms illness and my dads death. According to their phone operators, there are three Doctor forms in the mail and three checks also. There isn't, they are liars.  The phone calls and the aggravation I went through during a very bad time in my life disturbs me that companies can actually act like this and get away with it.

Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused the consumer. The claim is still under verification review. Due to the location of where the services were provided it takes longer than the normal processing time....

 The agent has also contacted the consumer to apologize for the confusion and confirm the documentation on file. For additional information the consumer may contact the Claim Department at [redacted]-[redacted]-[redacted] and speak to a manager if necessary.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

Thank you for directing this to my attention. Please have the consumer send in verification that the insurance was purchased on her end. I will then review it with the Customer Service Department's management team.Thank you, Kalinda H[redacted]Claims Escalation ExaminerAllianz Global...

Assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If I have insurance and want to change tickets I think that is why you carry insurance. ?  I never received anything from this company.  How could they possibly be an insurance company?  
Regards,[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. The consumers insuring agreement indicated that the...

baggage coverage was secondary to the airline. Due to this, we would need the common carrier determination which determines the amount the consumer may be eligible to receive from them. Due to this reason, we are unable to proceed until we have this documentation. Sincerely, Kalinda H[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.The insuring agreement provided coverage for the death of a family member that occurs within 30 days of your event date.  We would need verification to show...

that it was a covered family member and of the event itself. An obituary would suffice as verification of the incident as well. Without verification of the incident, we are unable to honor the claim for reimbursement.Sincerely,Kalinda H[redacted]Claims Escalation Analyst[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  Our records indicate that the claim was paid on 1/30/18. Sincerely, Kalinda H[redacted]
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Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The insurance company’s rejection of our claim is self-evidently spurious, as you will clearly see. The insurer’s excuse for not paying—it can hardly be considered an explanation—seems to be based on the fact that our air fare was used. But of course we had no alternative but to use the tickets. That is because we had already arrived in Prague when we were informed that flooding had cancelled our trip, and we needed to return to the United States. In any event, the use of the plane tickets in no way alters the only relevant fact in this claim: Our entire trip was ruined for reasons beyond our control, and it was the protect ourselves from that possibility that we bought coverage in the first place. We wanted to be reimbursed in the event that our planned trip did not take place, and we paid this company for that protection. The fact that we did or did not use the tickets is irrelevant, because we paid for coverage for the entire trip and not any portion of it. We fulfilled our end of the contract, and the insurer should fulfill its end of the contract.Regards,
[redacted]

This company has done this to me 3 times. They take forever on their claims, and I want to know why, and I want an apology, and specifically want them to investigate their claims person named "[redacted]". Please keep my complaint on file, and use my complaint against them to hurt their rating. This is a stall tactic, and it is done on purpose, in hopes that the consumer gives up! [redacted]

Thank you for forwarding this matter to my attention. I apologize for any frustration the refund process may have caused the consumer. I have reached out to that department and requested to have someone contact the consumer in a timely manner for an update. Sincerely, Kalinda...

H[redacted]Claims Escalation Analyst [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com