Plain Dealing Plumbing

Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumer purchased event tickets on July 26, 2015 on the [redacted] website.  Our insurance premium was charged to his credit card at the time of purchase. Our insurance offering on the...

[redacted] website is not an "opt out" process. In order to purchase insurance the consumer must click the "yes" box. If no box is chosen, insurance will not be purchased. Our records indicate that the insurance premium was refunded on August 26, 2015. The consumer may want to follow up with the credit card company for any other further questions regarding the reimbursement. Thank you,[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The consumer insured a trip with Allianz for the dates of 12/16/2008 - 12/30/2008. Those
dates were changed on 10/06/2008, exchanged to 11/06/2008...

- 12/30/2008. As the
consumer did not purchase a policy for the new trip dates or file a claim for
this change, we were not able to cover any cancelations for the trip dates of 11/06/2008
- 12/30/2008. The consumer sent in a letter from the doctor indicating that he was seen a
month after the initial date change. If the consumer is filing for the original
trip dates of 12/16/2008 - 12/30/2008, we would need a completed physician statement
form from the primary care physician who advised cancelation in October of the
insured trip. The only ticket we would be able to cover is the one that was
insured with us for travel on 12/16/2008 - 12/30/2008. Sincerely,[redacted]

Revdex.com:I have already been in contact with [redacted] who stated that this was Allianz's issue and that Allianz would have to resolve it. I attached a copy of the screenshot to my initial complaint and would appreciate a prompt refund. Thank you for your time in this matter.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Thank you for bringing this matter to my attention. We apologize for any frustration this process may have caused the consumer. Our records indicate that the check was resent to the consumer along with a tracking number. The consumer should have received the check by now. Best regards,Kalinda...

H[redacted]Claims Escalation Examiner

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. Our insurance is offered in the booking path during the purchase of event tickets. The terms of the policy is listed prior to the purchase and also emailed to the...

address on file.Unfortunately, the reason listed in the complaint would not be covered under the consumers policy. We also do not have the capability or authority to change the terms of the ticket with the event provider. The consumer would need to contact the ticket supplier for options with changing the ticket. If the consumer wishes to file a claim, the claim department is available at [redacted]Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233 www.allianzassistance.com

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  Our records indicate that the consumer started the claim process online but has not sent in any documentation to support the claim. Once the documentation is...

received, it’ll be reviewed within 7 to 10 business days.  If the consumer has any questions, the Claim Department is available to assist at [redacted] Sincerely, Kalinda H[redacted]

Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused. We thank the consumer for their patience in the process.  Our records indicate that the claim was finalized for payment on October 31, 2017....

 Sincerely, Kalinda H[redacted]

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverage. Specifically included in the terms were the following: ...

Your plan’s effective date depends on how you purchased it. you purchased it’s effective: in person the day and time you purchase your plan. by mail the day after your application or other form is postmarked. over the phone the day after you place your telephone order. by fax the day after we receive your fax. online the day after we receive your online order. Trip cancellation coverage begins on your plan’s effective date, as long as we receive your premium before you cancel your trip or make a claim. The insuring agreement did not provide coverage for any illness or injury that occurred within the 120 days prior to the purchase of the insuring agreement. Due to this reason, I regret that we are unable to overturn the denial of the claim at this time. Sincerely, Kalinda H[redacted] Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com Tell us why here...

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured while trying to get the policy canceled. The insurance is offered as an opt in option online and the only way a charge is placed is when the box is selected...

for the insurance.  Our records indicate that the consumer should have received a credit back to the statement by now. If not, the consumer should call and request to speak with a supervisor to report the error.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Thank you for bringing this matter to my attention.  We apologize for any frustration this has caused the consumer.  Please note, the consumer's trip cancellation benefit provided coverage for, in relevant part, forfeited, published, trip payments or deposits incurred as a result of...

cancellation penalties for which you are not eligible to receive a refund.  As the consumer claimed fees that have not yet been incurred, we asked for proof of this expense in order to reimburse them.  That being said, we have chosen to move forward with payment as a one-time consideration.  The consumer should receive the payment within 5-7 business days.Sincerely,Brian B[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with this answer the company gave. What was not stated was that after all of the time that had occurred between initial submission, all of my troubles, and October 31, the "resolution" of the claim ended up being the wrong amount of money due to me. We had to then submit yet another claim with this company explaining the wrong amount was given and they still owed us over [redacted]$. Since then I have received an email stating that the money should be showing up soon credited to my account but I have not yet seen the money. This company's processes need to be reviewed and updated. They do not handle business well. 
Regards,
[redacted]

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I have provided the Bankcard management team with the consumers contact information. He should be receiving an email as he requested to not be contacted by phone. Sincerely, Kalinda [redacted]...

[redacted]

Dear Ms. [redacted],Thank you for directing this matter to my attention.I have reached out to the Card Services Department.Unfortunately, the consumer did not meet the requirement as outlined in the contract which required that all claims be postmarked by 100 days in order to be processed. The claim was...

reviewed by multiple levels and the denial was upheld.I regret that we are unable to provide the consumer with a more favorable response at this time. Best regards,Kalinda H[redacted]Claims Escalation Examiner

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. I apologize for any frustration regarding the purchase of insurance on vividseats.com website. I have reviewed the complaint. Currently, on the vividseats website, the  insurance is offered in the booking path. Yes or No are...

the choices, both options are blank and you could choose either yes or no. I have forwarded the consumers request to the Customer Service Department for cancelation. Currently I am not able to see where the consumer reached out to them. If he has additional questions, they may be reached by calling the number on the credit card statement. Thank you,Sincerely,Kalinda H[redacted]Claims Escalation Examiner9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Ms. [redacted],Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured. The normal processing time for a consumer to receive payment is 5 to 7 business days after the check has been mailed.If the consumer still hasn't received the check...

please let me know and we will investigate further. Thank you,Kalinda H[redacted]Claims Escalation Examiner, AGA

Dear Mr. [redacted]Thank you for bringing this matter to my attention. Our records indicate that the consumers check was reissued yesterday after the stop payment process was completed. The consumer should allow 5 to 7 business days to receive the check in the mail.Regards,Kalinda H[redacted]Claims...

Escalation Examiner

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would appreciate the business considering reimbursing the $110 lodging rate plus $24.65 tax amount; in addition to original insurance fee. I will wait for the business to perform the agreed upon action and hope they will consider reimbursement of all items; if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.So a medical condition does not include cancer??? I believe that you are not aware of the definition "medical" condition then. I am beyond unsatisified with your decision and feel as if this company is a scam to use. Seems like the typical American way, greedy and uncaring.
Regards,
[redacted]