Plain Dealing Plumbing

Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the consumer. I have reached out to that department and requested to have someone contact the consumer in a timely manner for an update. Sincerely, Kalinda
H***Claims Escalation Analyst *** *** Drive ***, Virginia *** www.allianzassistance.com

Thank you for bringing this matter to my attention. Please have the consumer provide the policy number so we can research this further.Sincerely,Brian B***Claims Escalation ExaminerAllianz Global Assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When a company offers insurance for travel, an option for refund within days is unreasonableTravel plans are made sometimes months in advance and since I didn't travel in the end, no services were rendered by the businessFurthermore, it has been well estalished by now that contracts that are offered to consumeres are made confusing and frustrating so that consumers would not be able to understand exactly what is written in themThe business response shows that they are not playing a fair game
Regards,
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[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused.Our insurance, like any other insurance had terms, conditions and exclusions that impact coverage. Specifically excluded from coverage was any loss arising directly or
indirectly from a mental or nervous health disorder (like ***, ***, ***, *** and others), or any related physical complications (physical complication means any physical symptom);At this time I regret that we are unable to provide the consumer with a more favorable response. Sincerely,Kalinda H***Claims Escalation Examiner*** *** Drive***, Virginia ***www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMs***,Allianz Global has made the mistake of stating two major facts in this complaint that they know are blatantly false1) MsH*** said I filed a claim for $Why would I file a claim for $less than my loss? They did mail a check for $which I did not cashPlease ask her for a copy of the claim I filed.2) MsH*** said *** had paid part of the claimA complete fabricationMs***, PLEASE ask her for a copy of this communication with ***.Yes, I would like my money back but I feel a stronger pull to stop this company from systematically scamming the public Read the thousands of complaints this company has it becomes obvious that the public is not lyingAllianz Global needs to be stopped and so many people look towards the Revdex.com to be their advocate in such circumstancesASK THEM FOR COPIES OF MY ORIGINAL CLAIM AND THEIR COMMUNICATION WITH *** SAYING THEY PAID ME. Thank you,
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would resolve my complaint but I don’t have a number to contact themCould a phone number be provided for assistance on the refund negotiated? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for bringing this matter to my attentionI will contact the manager of that department today to ensure the consumer gets contacted in a timely mannerRegards,Kalinda H***Claims Escalation Examiner

Dear *** ***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer The consumer’s policy included a named perils certificate that listed all covered reasonsThis policy was readily available for
review in the booking path prior to purchase and also emailed to the address providedWe show no error in that submission Unfortunately, the consumer’s cause of loss was not listed as a named peril in the insuring agreement. Due to this, we are unable to overturn the denial of the claim. Sincerely, *** ***
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So as the response to my complaint / claim was "We don't pay for claims"They made me document all my receipts showing the incident waited a week then wanted an incident letter from the air line which I provided then to only wait another week to say it has been declinedUnfortunately, the Revdex.com can not help me with this matter and only condones this; by ranking the company an A+, which is truly shamefulNonetheless, being seasoned with insurance industry and commissioner, I will undoubtedly pursue this matter
Regards,
*** ***

Thank you for forwarding this matter to my attention. We apologize for any frustration this has caused the consumer. Our insurance, just like any insurance, includes terms, conditions, and exclusions that impact coverage. Not all unforeseen reasons are covered. To help
our consumers understand this, we include the following in the insuring agreement: “This is a named perils travel insurance policy, which means it covers on the specific situations, events, and losses included in this document, and only under the conditions we describe.” As such, we advise consumers at the time an online offer is made that these terms, conditions, and exclusions apply to the product. We also provide them with a clickable link that allows them to preview a summary of information about the product as well as the full terms, conditions and exclusions of the insurance program prior to purchasing. If the insurance offer is accepted, these same terms are sent via email to the email address provided at the time of purchase. Moreover, we also make clear that the consumer may, for any reason, cancel the insurance and receive a premium refund within a 10-day “free-look” period by calling our toll free number, faxing, or emailing a written request The insurance program provided trip cancellation coverage for a number of named perils, as specified in the policy. However, as stated above, not all unforeseen reasons for cancellation of a trip are covered. Unfortunately, the possibility of becoming ill at your destination is not a named peril which would trigger trip cancellation coverage. I regret that we were unable to reverse our decision in the matter. Sincerely, Brian B***Claims Escalation Examiner*** *** Dr.***, VA ***www.allianzassistance.com

Dear *** ***,Thank you for bringing this matter to my attention. We apologize for any frustration this has caused the consumer. On *** *** ***, a member of our Bankcard Claims team submitted the claim for payment and reached out to consumer regarding the situation.
The claim was paid in full at that time.Sincerely,*** ***
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Dear Ms***:Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerOur insurance, like any other insurance had terms, conditions and exclusions that impact coverageThe consumers insuring agreement required that
an exam be performed by a licensed physician within hours of cancelation in order for Trip Cancelation for medical reasons to applyThe records on file indicate that this did not occurDue to this reason, we were unable to honor the consumers request for reimbursementI regret that we are unable to provide a more favorable response at this timeSincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Our records indicate that the claim was paid on 1/6/Sincerely, Kalinda H***
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Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In their response to my Revdex.com complaint, Allianz Global claimed-"I have reviewed the complaintCurrently, on the *** website, the insurance is offered in the booking pathYes or No are the choices, both options are blank and you could choose either yes or no."This is patently falseThe option for YES is already checked, and in tiny font, making it difficult to readIs Allainz Global suggesting I chose to purchase their product, then suddenly complained about being tricked into it days later?Considering the large number of complaints similar to mine, all of which have the same ("Both boxes are blank, and you could choose yes or no"), it is obvious that Allianz Global DOES ensure the YES box is checked, and simply repeats the same lie on every Revdex.com complaint.Allianz Global also claimed-"Currently I am not able to see where the consumer reached out to them"Again, falseI clicked on the 'Customer Service' link provided in their email to me, filed my complaint, and no response was givenNow that I have filed a Revdex.com complaint, My refund magically appears. That this business maintains an A+ rating is ridiculousInstead of allowing Allianz Global to game your system, I suggest Revdex.com take a closer look at their business practicesI see many many complaintssimilar to mine on the Revdex.com website, so it's obvious that an A+ rating is not warranted
Regards,
*** ***

Dear MsJ***,Thank you for bringing this matter to my attentionWe have reviewed the consumers request The following was listed in the email that was sent to the consumerThis language was listed in the letter of confirmation:Please make sure you read this Letter of Confirmation, your
enclosed Policy, andany other attached documents, including riders or other forms carefullyBecausethe Policy may describe coverage not included in your plan, be sure to look at all ofthe documents to understand your specific coverageContact us immediately if youthink there is a mistake in your Letter of Confirmation. Below is what was included under the benefits in the letter of confirmation Benefit Coverage Limits*Baggage Coverage $***Business Equipment Coverage $***Travel/Trip Delay Coverage $***The consumer is more than welcome to file a claim for trip cancelation, however, as the consumer did not have Trip Cancelation insurance, the claim would be deniedFor this reason and to avoid wasting the consumers time, he was advised that the policy did not have this benefit to claim.Regards, Kalinda H***Claims Escalation Examiner

Dear MsSmith,
Thank you for bringing this matter to my attentionOur records indicate that the consumer was notified on October 29th that the Finance Department has completed their review and the additional charge in error was refundedAs the consumer requested a cancelation of the policy, all
charges have been refundedThank you,
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Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerI have forwarded the call quality concerns to management for additional review and coaching The consumers insuring agreement excluded
coverage for the following: You or Your Companion: a) making changes to personal plans or b) having a business or contractual obligation; According to the notes from the phone call, the consumer indicated that the loss was due to work related problems. Even though this is not a covered reason, we cannot adjudicate a claim until we receive supporting documentationIf the consumer wishes to proceed with the claim process she may just send in a letter indicating the cause of the cancelationAt this time, it appears that the cause of loss would not be coveredIf she has additional questions, I encourage her to contact the Claim Department at 800-334-7525. Sincerely, Kalinda ***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms***: Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have causedOur insurance, like any other insurance, had terms, conditions and exclusions that impact coverageSpecifically included in the terms were the following:
We will cover up to a maximum amount of $for any and all jewelry, watches, gems, furs, cameras, and camera equipment, camcorders, sporting equipment, computers, radios and other electronic items and only when original receipts are providedAs original receipts were not provided, we were not able to extend coverage to the electronicsI regret that we are unable to provide a more favorable response at this timeSincerely, Kalinda H***
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