Plain Dealing Plumbing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Their website clearly states loss of passport is coveredWhether it is in my policy or not, the website which was available to review at time of booking (not my contract I received AFTER booking) is clearly advertisementI would have sought different travel insurance if I knew I wasn’t getting what was advertisedNo one plans to have all of their identification stolen in broad daylight
Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear There was a fatality on the expressway and both lanes were shut down in each directionThe tickets price they were not usedWhat other document ion is there? They want something, I cannot provide. This company is pure fraud
Regards,*** ***

Dear Ms***:Thank you for forwarding this matter to my attentionWe
apologize for any frustration the claims process may have caused the consumer.Our
insurance programs are like any other type of insurance in that there are
terms, conditions, and exclusions that impact coverageThese terms
are readily
available in the booking path prior to purchaseI am not sure why the consumer
was not able to review them. The terms
were also emailed to the consumerWe show no error in that submissionThe policy also
included a day satisfaction guarantee period which enables consumers to look
over the policy and decide if it will meet their needsIf not, a request can
be made for the full refund of the premium As the days have passed since the consumer
bought the policy, we are not able to issue a refundThe consumer may request
to reuse the policy for a different trip and inquire about a date change as the
dates of travel have not passed as of yetOnce the dates have passed the
consumer will not be able to request the changeFor more information
about future use of the policy, the consumer may email the Sales
Support Department at [email protected],Kalinda
H***Claims
Escalation AnalystMayland Drive Richmond, Virginia 23233www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. I am sorry to hear that the insurance was inadvertently purchasedOur insurance is offered in the booking path during the purchase of event ticketsThe
insurance has to be selected in order for us to get the information from the ticket supplier; otherwise there is no way that we are able to get the information for the tickets (date of event, amount of event etc.) from the supplier’s website unless its transferred from that siteOur records indicate that the insurance premium has been refundedUnfortunately, we are not able to reimburse any bank feesSincerely, Kalinda H***Claims Escalation ExaminerMayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Ms***: Thank you for forwarding this matter to my attention. Please have the consumer provide their policy number or claim number so that we may continue our review. Sincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia
www.allianzassistance.com

Dear Ms***,Thank you for bringing this to our attention Our representative contacted the customer on April 27, to discuss the claim and what is needed to move forward.Sincerely,Brian B***Claims Escalation Examiner*** *** Drive***, Virginia ***

Dear Ms***: Thank you for forwarding this matter to my attention. The consumers policy included coverage for terrorist events if a terrorist event happens at your foreign destination within days of the day you’re scheduled to arrive Terrorist event was defined as:
When an organized terrorist group, as defined by the U.SState Department, injures or kills people or damages property to achieve a political, ethnic or religious goal or resultTerrorist events don’t include general civil protest, unrest, rioting or acts of war At the time of the claim decision no terrorist organization listed by the US state department has claimed responsibility for this event; therefore, the event was not considered terrorist event under the insuring agreementTravel warnings and bulletins and being afraid to travel is also not coveredIf the consumer feels as though the event now qualifies as a terrorist event, verification of this can be sent to [email protected] for additional review Sincerely, Kalinda H***Claims Escalation Examiner Mayland Drive

Dear Ms***,Thank you for directing this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerI have reviewed the claim and it shows that the claim was originally finalized in October for payment and a check was sent out to the address on
fileAnytime a check is resent, an email is automatically generated advising the consumer of the payment that is on the wayOur records indicate that a third check was sent to the consumer along with a tracking number from *** instead of regular mailThe consumer should have received that payment by nowAs the consumer did not purchase insurance for the other trip, we would not be able to honor any request for payment for losses on that tripBest regards,Kalinda H***Claims Escalation Examiner Allianz Global Assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I inquired about this prior to my event. And all you get is an automated operator. It's not an opt in it's a scam. A scam that appears af if you have to click the button in the middle of the screem to get your event tickets. Just so we are clear, who in the world would buy insucance where the retrun is less than 50%. I am not some uneducated person that this happened to. This company is bannded with this venue because it has a black audience. I've ordered from "ticket master" a million times and never had this person. This is not about the $** its the pricipal. And I will not go away quietly
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have experiencedOur records indicate that the claim was paid on May 5, and the claim is now closed and paidSincerely, Kalinda H***Claims Escalation
Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Thank you so very much for resolving this issue. Allianz seemed to have found all my documents on 11/09/2016. This is after several weeks of calls trying to resolve this issue.Thank you again for your help.Sincerely,*** ***

Revdex.com:I provided this company with all the pertinent information that they requested all loss was reported to them and the airlines and they were given all forms
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have causedWe do not have a product that would offer insurance for the price indicated by the consumerIf the consumer received that information from ***
in error, he may want to call them to report the incident and for resolution Sincerely, Kalinda H***Claims Escalation Analyst Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per the response to
you from Allianz I was to receive a phone call within 24-hours. As to 12:pm central time on Friday September 8,I have not received that call
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear Ms***: Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer. We were originally unable to make a determination on the claim because we required verification of the incident (obituary, death
certificate); however, from the complaint it is clear that the death occurred prior to the purchase dateAs the cause of loss was not listed as a named peril (rescheduling due to a change in funeral services), we have denied the claim and sent the consumer documentation to his email address I regret that we are unable to provide a more favorable response at this time Sincerely, Kalinda H***Claims Escalation Analyst

This is exactly what I am sayingThese people were the ones who issues a claim number and they are requesting one from me when that do have all that informationPolicy: *** Claim# ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.already gave you itemized bill.not sure how much more you want to itemized.going to court next , this is enough *** already!!
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***