Plain Dealing Plumbing

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact coverage. These terms were readily available in the booking path prior to purchase and also emailed to the...

insured. According to the claim documentation, the cause of loss was not listed as a named peril in the insuring agreement. Coverage was not provided for not being able to obtain travel documents.At this time, my review indicates that the proper decision was made and I regret that we are unable to provide the insured with a more favorable response.  Sincerely,[redacted]

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. Also, the terms and conditions of the policy were available for review prior to purchase and would have been...

emailed to the consumer. As with any insurance, a claim would need to be filed and verification of the loss needs to be received to ensure the loss is covered. We would be unable to assist the consumer unless we have the proper claim documentation.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear Ms. [redacted], Thank you for bringing this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that the policy has been canceled on our end. As the refund would come from [redacted], the consumer may want to contact them to follow...

up with their policies and procedures on refunds. Thank you, Kalinda H[redacted] Claims Escalation Examiner, USA

Dear Ms. [redacted] : Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that the consumer initially filed the claim due to “Travel canceled, family backed out”. As this was not a covered reason, the claim...

was rejected. The consumer then stated that the family member backed out due to illness.  The policy was purchased on 6/21/16 and a letter from the doctor was provided indicating the family member was seen on 6/16/2016 prior to the purchase of insurance. This information did not overturn the denial the family member was advised during that visit on 6/16/16 not to travel. This would make the condition known prior to purchase.  I regret that we are unable to provide the consumer with a favorable response at this time.  Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. The insurance does not cover for any reason, and is not advertised as such. The insuring agreement that listed the named perils was readily available for...

review online prior to purchase and also emailed to the consumer. We show no error in that submission. Our records indicate that the consumer has alerted us on the intent to file a claim; however we have not received any claim documentation to include:The claim form, the original tickets, proof of payment for the tickets, verification of the incident that caused the loss. He may send these items into the Claim Department for processing which normally takes 7-10 business days for review. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Dear Ms. [redacted],Thank you for forwarding this issue to my attention. According to our records, the consumers claim was submitted for payment on August 26, 2015. The consumer should allow 5 to 7 business days to receive the check.  The policy listed in the complaint has also been...

canceled effective today.  Thank you,
[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that section that terms...

and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase.  The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs. Unfortunately, being required to work is not a covered reason under the [redacted] insurance policy.  I am sorry to hear that we were unable to assist the insured at this time.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

[A default letter is...

provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
The business ultimately provided an insurance policy on both my wife and I. Therefore I consider this complaint resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
I want SOMEONE to do research into whether or not this company has had similar complaints.  I feel as if it is common practice.  They did this twice to me where the policy was started a day early and ended a day short.  That can not be a coincidence.  They are basically getting out of coverage for 2 days. I KNOW what days I entered when I purchased the policy as I TRIPLE checked the info.  My rental dates NEVER changed.
Regards,
[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. According to the consumers claim documentation, the cause of loss was due to an event that fell under the benefit of Travel Delay. The Travel Delay benefit...

provides reimbursement for additional accommodations and transportation expenses you incur while you are delayed up to $[redacted].00 per person, per day. Pre-paid expenses are not covered under this benefit. The consumer filed a claim for pre-paid expenses which is why we were unable to honor the claim for reimbursement. At this time I regret that we are unable to provide the consumer with a more favorable response.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst [redacted] [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused.   The insuring agreement provided coverage if the insured became ill or injured and could not travel. Unfortunately, coverage is not provided for risk of...

illness due to the flu season. Due to this, we are unable to provide coverage for the insured’s loss. A letter indicating the decision is also being mailed to the address on file.  If the insured has any questions, the Claim Department is available to assist at [redacted]. Sincerely, Kalinda H[redacted]

Thank you for forwarding this matter to my attention.  Our records indicate that this claim was paid recently on 9/14. For additional information the consumer may contact the Claim Department at 800-[redacted]-[redacted]. Sincerely, Kalinda H[redacted]Claims Escalation Analyst [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

Dear Ms. [redacted],Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured in this process. According to the claim file, the address that was originally used was incorrect. This has seen been corrected and the consumer has received the check...

at the appropriate address. The process time from when a check is mailed is normally 7-10 business days. From the date a claim is paid however can be 14 business days to include the time for the Finance Department to process the check. Thank you,Kalinda H[redacted]Claims Escalation Examiner

Thank you for forwarding this matter to my attention. The cause of the consumers delay was not covered under the Trip Interruption benefit which is why it was paid under Travel Delay. This benefit had a maximum amount per day amount that was payable. The consumer was paid up to the...

limit of liability for a one day delay. Our review indicates that the proper decision was made.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. Please have the consumer provide a claim or proper policy number so that we may address their concerns. The number listed in the file appears to be a policy from Allianz Mexico, which we do not...

handle. Sincerely, Kalinda H[redacted]Claims Escalation Analyst

Consumer called stated that he received his check today. That the complaint is closed as resolved.

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  I have requested to have the phone call reviewed in which the consumer called to advise of the cancelation. Once received I will...

update the complaint. Sincerely, Kalinda [redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We
apologize for any frustration the claims process may have caused the consumer.The insuring agreement required that an exam be performed within
72 hours of the cancelation and for the doctor to advise cancelation of...

the
trip. The current information on file does not indicate there was
a phone consultation as the consumer has stated in her complaint. We would need
a letter confirming this and then we can finalize our review. Sincerely,Kalinda
H[redacted]Claims
Escalation Analyst9950 Mayland Drive Richmond, Virginia 23233www.allianzassistance.comTell us why here...

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. Our insuring agreement provides coverage for specific named perils as they are listed in the insuring agreement. Regarding military leave, the following is...

covered:Military Duty in the U.S. Armed ForcesYou or a traveling companion, serving in the U.S. Armed Forces, isreassigned, or have personal leave revoked, except because of war, theWar Powers Act, base or unit mobilization, unit reassignment ordisciplinary action. If the consumer’s loss falls under this specific named peril, we need verification of this. A letter from the superior officer indicating the leave was revoked and the reason would suffice. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com