Phat Rydez

We cannot respond to
Ms. [redacted] allegations or provide any information regarding the patient's
medical treatment because we are bound by various healthcare and privacy laws
and regulations.  We request that this dispute be removed from the Revdex.com as
it is inappropriate to address...

healthcare issues in this venue. Our local and corporate representatives have already spoken directly to Mr. [redacted] on numerous occasions, we must respectfully again deny any refund request and/or balance adjustments.

We cannot respond to Mr. [redacted] allegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations.  We request that this dispute be removed from the Revdex.com as it is inappropriate to address healthcare...

issues in this venue.  Due to a pending court complaint we cannot provide any further response to the Revdex.com.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] As A Patient I Have The Right To Make A Complaint & If This Company Had Treated Me Like A Patient We Would Not Be Here With This Complaint Today
Regards,
[redacted]

We have been contacted by Ms. [redacted] and currently our office is working directly with our patient and her insurance.  [redacted] from our headquarters will update Ms. [redacted] directly.

We have spoken to the patient directly and obtained the information needed to submit their refund.  It is our understanding the patient disagrees with the refund amount.   As explained to the patient there were charges for services completed, the patient indicated by phone he would be...

pursuing this further legally.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This has been resolved directly with Ms. [redacted] - retainer has been provided

A refund check was issued to [redacted] Insurance 01/13/2016

According to our records our local and main office have spoken to Ms. [redacted] directly regarding her account.   On August 14, 2014 a dental crown was completed, per the patient's insurance her copayment was $485.00 however on this date the patient initial cost was estimated of $425.00...

leaving the balance on account to be $60.00. In response to Ms. [redacted] refund request we must respectfully decline as we are unable to refund for services that have been completed.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] I was not aware of any termination of insurance coverage. Premiums were still being deducted from my pay up to the end of October 2017, so there was no way for me to inform Great Expressions about a change in coverage. I disagree with Great Expression's decision and will continue to pursue the removal of this balance, up to filing a lawsuit if necessary.
Regards,
[redacted]

Our Headquarters has spoken to Mr. [redacted] several times and earlier today.  We are loo[redacted] into this matter and will call Mr. [redacted] back once we have more information.

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Ouf office spoke with Mr. [redacted] yesterday and are working with his insurance directly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
Once again, Great Expressions has not even addressed my conplaint. They simply have "nothing further" to say. My origibal complaint still stands and since it looks like the Revdex.com cannot do anything further, I hope my complaint appropriately lowers their Revdex.com score and/or my complaint prevents someone else from dealing with them to avoid the same issues I've encountered.
Regards,
[redacted]

We must have expressed written consent from the patient herself in order to respond in this venue.

We ask Mr. [redacted] to please contact our office manager [redacted] at the [redacted] office.  We will work this out directly with the patient

Our Midtown dental office has advised they have spoken with Mr. [redacted] on March 23, 2016, they have confirmed the dispute was resolved directly with our patient.  A refund is currently in process

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The office Manager from our Troy locaton will contact Mr. [redacted] directly to assist