Phat Rydez

A refund check was mailed on March , in the amount of Check # [redacted]

Our Patient Services Department will contact this member directly to further assist

We have reached out to our local office and area management team regarding this request. We will contact the patient directly once a decision has been reached

On November 30, our office has previously responded to this complaint. At this time the patient's signed treatment plan and financial policy was provided. The balance has been validated to be correct, and treatment charges were presented to the patient prior to services being
rendered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12024123, and have determined that this proposed action would not resolve my
complaint. For your reference, details of why I am rejecting this response appear below:What does the letter need to have and how can she get it to you?
Regards,
*** ***

According to our records our *** *** dental office had spoken to Mr*** on March 3, 2016. On this date Mr*** was advised because his daughter’s last appointment was back in June their insurance did require an updated examination before another pre authorization request
could be submitted. This decision was not dictated by Great Expressions but rather from his daughter insurance. Our records also indicate from the initial new patient visit there were several cancelled and failed appointments which also may have contributed to delay of any planned treatment. It is the goal of our offices to provide as much assistance as possible with the requirements set by their insurance and apologize to Mr*** if he felt mistreated in any way If further assistance is needed they may contact our patient services department directly at ###-###-#### option

The account has been withdrawn from IC Systems collection agency, Ms*** will recieve a letter confirming this. Great Expressions has adjusted this balance

Our office has received the letter from *** insurance, the account is currently under review with our Finance and Area Managment team. A patient service representative will be in contact directly with our patient once out review has been completed within 7-business day

We cannot respond to Ms***'s allegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations We request that this dispute be removed from the Revdex.com as it is inappropriate to address
healthcare issues in this venue. Ms***'s may contact our Patient Services department directly at ###-###-#### option

[A default letter is provided here which indicates your rejection of the business's response.
I Never received any Invisalign braces and based on conversations between me and the office I canceled before they were
madeI am not the only dissatisfied customer with this officeIt is a slap in the face to hear their response and it be so nonchalantThe fact that I have evidence disputing there claims is crazyThe fact that they have star ratings on ***, on their corporate wwebsite and hundreds of Revdex.com complaints is something as a business they should want to addressI will continue to fight this and am now speaking with a lawyerA class action lawsuit will be much more costly than them reversing a bogus $fee. should address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:only has the business taken extremely too long to reply to the complaint they did not address anything about the facts I stated in my complaint specifically the rude female manager I spoke with the fact that I was told they received an approval from my insurance company to complete my dental work along with the fact that no one had contacted me about the approval but in fact I had to contact them on several occasions over months before I got an answer! I was told the insurance company was none for taking months to approve fees an once I finally got an answer I immediately asked to schedule to have it completedIt is very clear this company does shady business practices an have shown not only myself but the Revdex.com thatHey offered absolutely no apology no explanation for why they never reached out once they got the approval not have they even offered to honor the approval an complete my dental work! No one has reached out from this company to even investigate my complaintThey provided NO exact dates times or agents Names whom they claim I spoke with they state it was a year later what proof did they provide the Revdex.com?? I request a hearing on this matter if the business is not going to apologize an make this wrong right
Regards,
*** ***

The $(five) dollar balance has been adjusted. Currently the account does reflect a (zero) balance. Ms*** may reference this response the balance was adjusted as requested. If Ms*** needs further assistance she may contact our patient services department directly at
1-888-764-option

We attempted to reach Ms*** on the phone number provided on this complaint, we were unable to leave a voice mail. Could Ms*** contact me directly at ###-###-#### to discuss this matter further.We have contacted our local office and Area Management team regarding this matter and
to work out a resolution. *** - Patient ServicesDirect ###-###-####Toll Free ###-###-#### option 4Great Expressions Dental Centers - Practice Support Center

Our office has no record of being contacted regarding any issues related to the disputed crowns. We will reach out to Mr*** directly to discuss and review

Treatment recommedations aremade by the clinical staff to include our doctors and dental hygenist. Administrative staff are not in the position to suggest or change anything our doctors have recommended. However if a patient at anytime disagrees with our doctor’s treatment
plan we always suggest they seek a second opinion. Based on the treatment plan the patient will always be charged the applicable copayments in accordance with their insurance for services that are covered by their dental plan In response to Mr***’ request for records our office will be more than happy to waive any duplication fee

According to our records both our Michigan main office and
local dental office spoke to Mr*** on July 22, 2015. Mr
*** indicated he had not been able to reach our *** *** office
since his last appointment in September 2014. Our office did
everything
possible to try and help Mr***, but the conversations in both instances
were abruptly ended by Mr*** with the treat of contacting an attorney
It is our understanding that Mr*** is requesting to
change office assignment through his insurance; Great Expressions has nothing
to do with insurance benefits or assignment guidelines. Mr*** may schedule appointments
with our office until his insurance permits him to change locations

According to our records Mr*** saw Dr*** on 02/20/

According to our records Ms*** did arrive for her appointment but indicated she did not wish to proceed with the services that were treatment planned. Because two hours we set aside exclusively for the patient our doctor will not waive this fee. However the account will not be
placed in collections, but the balance would need to be paid before any further appointments can be scheduled

Balance of has been adjusted in full

Ms*** has an appointment scheduled with our doctor Monday March at 3:30. At this visit her concerns will be discussed