Phat Rydez

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:The services that I was receiving at this office would of made my dental care WORSE! I do not feel I should be paying for services that would of ended up making all my bottom teeth fall out! The procedure was wrong.
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:] This office have fail to respond to my compliant in a timely manner.  In addition, treatment at another provider was further delayed due to Great Expression failure to provide all medical records as requested.  Appropriate authorization was submitted and the records still were not submitted timely.   This is a disgrace that my daughter went without treatment as long as she did and Great Expressions have a lack of concerns or care in the world regarding their patient.  I demand a written letter from Great Expressions advising them of their lack of professionalism from there local office and lack of service.  If the way I am being treated I could imagine how others are being treated.  
Regards,
[redacted]

Ms. [redacted] was informed by phone and in writing as to the outcome of her dispute.  Each of the concerns disclosed in this complaint were address arleady by our Patient Services Department. Ms. [redacted] may contact me directly if she has any further questions.   Services - [redacted]...

###-###-#### option 4

We have spoken to Ms. [redacted] directly and provided responses in follow up to the credit card dispute filed.   Our office has confirmed Invisalign trays were completed, since lab fees were incurred our provider is not in agreement to refund. Ms. [redacted] has indicated she is pursuing this matter further, as such this is our final response in this venue.

According to our Midtown office and Mr. [redacted]s treatment notes all services have been completed.  Our office mananger will reach out to Mr. [redacted] directly to discuss further.

Our office has contacted Ms. [redacted] and are currently having her complaitn reviewed by our Regional Management.  We will contact Ms. [redacted] once we have reached a decision regarding this matter.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

The response provided by Great Expressions Dental was lacking in substance and merit. I would request anyone seeking dental care be aware of this company as it's integrity is suspect. [A default letter...

is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

Dear Revdex.com,Mr. [redacted] went into the office today to schedule his appointment to complete treatment and it was explained to him that his treating doctor is still out and he could be scheduled with a different doctor. Appointment confirmed for 8/24/2015, as this was the soonest that coordinated with...

patients work schedule.  Thank you,[redacted]Patient ServicesGreat Expressions Dental Centers###-###-####

Our office mananger [redacted] has confirmed the records were faxed to the new orthodontist last week.  Ms. [redacted] also spoke with [redacted] at our Headquarters last week confirming this.

This has been resolved directly with Ms. [redacted]

I will allow Great Expressions an opportunity to resolve the issue

Our Area Operations Mananger and finance department have reviewed the information provided by Ms. [redacted] and our records.   Our office has been in direct contact with Ms. [redacted] and have discussed this matter.  If Ms. [redacted] has any further questions she may contact our office directly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has provided proof of their bill adjustment...if this action does not result in complete cessation of billing to me, I will reopen a complaint.  If no further bills are sent to me, I will consider this complaint resolved.
Regards,
[redacted]

According to our records services completed were denied by insurance.   Previously an adjustment of $85.00 was previously posted to the account, and no further discount can be applied.With the patient's expressed consent we can provide documentation, or they may contact our Patient...

Services Department directly to further discuss at 1-888-764-5380 option 4

We have received an update from the Dublin office.   The mentioned services have been delivered, it is our understanding the local office has contacted the patent and addressed concerns directly.

According to our records Ms. [redacted] contacted our Michigan Practice Support Center regarding you balance.   Notes indicate that our [redacted] office submitted an appeal to Ms. [redacted] insurance on 05/31/2017.   Our office has electronic confirmation this appeal with requested information...

has been received by MetLife.  Also our office has requested a hold from any future collection efforts until there is a resolution with Ms. [redacted] insurance.Insurance reviews can take up to approximately 30-45 days, we ask that Ms. [redacted] allow more time for insurance to complete their review.

According to our records Ms. [redacted] presented to our [redacted] dental location as a new patient on February 19, 2016.  On this date diagnostic x rays and a new patient comprehensive evaluation was completed.   Based on our doctors evaluation Ms. [redacted] was presented with treatment...

recommendations.   We are very sorry to hear of Ms. [redacted] dissatisfaction and advise if our patients in any way disagree with their treatment plans that they seek a second opinion.  In response to the concerns mentioned regarding pre-determinations; since Ms. [redacted]’s last visit no further pre determinations were submitted to her insurance. Please be advised submitting pre-determinations is standard practice and is often a requirement of most insurance companies, the office was following protocol.   Ms. [redacted] has notified our [redacted] office that she has transferred to another dental provider.  If Ms. [redacted] needs further assistance she may contact our Patient Services Department at ###-###-#### option 4

According to our Deaborn office and treatment records the patient only had one visit on July 14, 2014.   He contacted the Dearborn office more than one year after the new patient consultation.  Our office did speak with Mr. [redacted] in December, he informed our office he would be...

seeking a new dentist.