Phat Rydez

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution]I have contacted the office in addition to trying to have this resolved through the Revdex.com. There is no reason to use that as an excuse to close this request. I certainly don't trust the same person at Great Expressions to handle the same request. I was told from [redacted] at Great Expressions through the Revdex.com complaint that another audit was already done (on 6/8/16) and then I was told yesterday by another person at Great Expressions that I had to fax Explanation of Benefits that they no longer kept on file for yet another audit. So obviously I am being lied to repeatedly when I'm told audits are completed. This only proves how poorly this has been handled as well as confirms that all of the current Revdex.com complaints (mostly in regards to billing) are very accurate. 
Regards,
[redacted]

We cannot respond to the specific of this complaint without express written consent from our patient Mr. [redacted].  However we can advise our office has provided all information to [redacted] insurance for claim reconsideration.At the time of service the patient was provided a treatment...

estimate.  Our treatment estimates do indicate the patient is responsible for any services that are not covered by their insurance.  The [redacted] Vets office has advised they have spoken to Mrs. [redacted] on several occasions regarding this matter.   The account has been placed on hold until our office receives a response to the claim appeal

Our office is currently reviewing this account and working directly witb our [redacted] office.   We will contact the family directly when a decision is reached regarding the disputed balance

The refund to Ms. [redacted] and refund to her insurance is currently in process and will be issued within 10 days.

We are looking into this account and will contact Mr. [redacted] when we have more information.  The balance appears to have been incurred prior to Great Expressions acquiring this office.

According to our records Ms. [redacted]’s daughter had her initial consultation with Dr. [redacted] on June 17, 2015.  Patient presented on July 8, 2015 for her banding appointment, she was seen by Dr. [redacted] and Dr. [redacted].  On this date impressions were taken and an Oral Surgery...

referral was completed for the patient.  Our office notes that Ms. [redacted] left the appointment happy on this date and complimented the staff upon checking out. qaJuly 24, 2015 our [redacted] office and the Practice Support Center were contacted by Mrs. [redacted].  She indicated she did not want to proceed with treatment and requested to terminate her contract. By the request of Dr. [redacted] our [redacted] office manager contacted Mrs. [redacted] and requested they return for another consultation to discuss the case further, an appointment was scheduled for July 30th however this appointment was not kept.  At this time the account was pro-rated based on services completed.  Ms. [redacted] was charged for records, impressions, and molds completed on July 8, 2015.   Our office was not aware they were not returning until the day of the July 30th appointment. After the account was pro-rated there was an additional balance owed for the appliances that were completed totaling $1080.00.  After further review and in efforts to resolve this matter the disputed balance of $1080.00 has been adjusted, the account currently reflects a zero balance.  Due to our office not being given adequate time to cancel our lab order for the completed appliances we must respectfully decline Ms. [redacted]’s request to be refunded.

Our Snelleville HC office and Dr. Benton have resolved the concerns directly with our patient.

A refund check was mailed on March 6 , 2015 in the amount of 129.00.  Check # [redacted]

[A default letter is provided here which indicates your rejection of the...

business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:The reason I am rejecting the response is because Great expressions Branch in [redacted] where the incident occurred contacted me on Thursday November 17. I spoke to [redacted] at the [redacted] office [redacted] and she asked me in details of the situation and I explained the details of my ordeals, she said she required information to pass along to her regional as per their request and called back twice inquirying about my sons orthodontist name, which I willingly provided. No one has contacted me since. I am requesting a refund of $275 for the reimbursement of the repairs and repurchase of his new permanent retainers. This is comp unprofessional and I keep getting a run around to them. This matter has been going on since June. Please help end and complete this matter in my favor as you can see they are doing nothing on their part but delaying and playing games. 
Regards,
[redacted]

We have contacted Mrs. [redacted] directly to discuss this matter further.   Details of the outstanding charge were discussed, and the patient will follow up with the patient services department directly to discuss further concerns.

According to our records x rays were provider to Mr. and Mrs. [redacted] on August 17, 2016.  If further assistance is needed Mrs. [redacted] may contact our patient services department directly at ###-###-#### option 4

Our patient services department has spoken directly with Mr. [redacted] and have advised of our decision.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I paid in office the day I received services as indicated in my previous message and on the bill. I was additionally billed another 37 dollars which I did not agree to when I received service. I am  it paying any additional amount for the service.  If the fee is not waived I will contact the state insurance department and report this as fraud
Regards,
[redacted]

We are unable to locate the patient based on the information provided.  The patient may contact our Patient Services Department directly for further assistance at ###-###-####, option 8.

Our office will contact Ms. [redacted] directly.

According to our records on December 29, 2015 a full mouth debridement was completed.  On this date our dental office estimated the patient copayment to be $23.20 and the bill was submitted to [redacted] for benefit consideration.  On January 7, 2016 our office received the insurance response...

which indicated the patient copayment is $61.00, which left the currently disputed balance of $37.80.We have reached out to the local dental office who has advised they did not receive the anticipated payment from insurance, based on this information our office must respectfully decline the request to adjust this bill. Mr. [redacted] should reach out to [redacted] directly regarding his copayment questions.

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]  Number 1 I still have not receive my records from Great Expression as of 5/27/2016, I just got off the phone with [redacted] and my records have not reach their office! I have decided to retain a lawyer because I have been giving the run around about this incident! Number 2 I went to the dentist and found out that the rubber bands which are old are messing up my teeth and need to be handle quickly and this is also giving me pain in my mouth!  Thank you  for reading  to my concern!!!

According to our records orthodontic treatment has been completed and appliances were removed in April 2016.  Currently the account does not reflect any credit, therefore no refund appears to be do for services completed.All financial information is presented to parents and patients prior to...

treatment being initiated.   The agreement does state if services extend beyond the estimated treatment times extended treatment cost may apply.  Additionally if accounts are not current this may delay scheduling with the exception of emergency appointments.If there are any further questions our patient services department may be contacted directly at ###-###-#### option 4.

We will need the patient's name

We have contacted Ms. [redacted]; after further review with our provider there is no information to indicate any findings as alleged in Ms. [redacted]’s complaint.  Based on our review we must at this time respectfully decline Ms. [redacted]’s request for reimbursement.   However upon receipt of new documentation and/or records from their current orthodontist office we will reconsider Ms. [redacted]’s request.  This information should be forwarded [redacted] to [redacted]@greatexpressions.com.   [redacted] -Great Expressions Dental Centers – Patient Services [redacted], MI 48034 ###-###-####