Phat Rydez

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We cannot respond to Ms. [redacted]'sallegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations.  It has also been brought to our attention Mr. [redacted] has filed a complaint with the...

State of Michigan.  We request that this dispute be removed from the Revdex.com as it is inappropriate to address healthcare issues in this venue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Wilmette [redacted]

A refund was processed back Ms. [redacted] credit card on February 18, 2015 totaling $185.50.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. As long as Great Expressions provides my records and waive the fee, I will be satisfied.
Regards,
[redacted]

This complaint is still under review with Regional Managment and our provider.  We respectfully request a 5-10 day extension.

The $105.00 failed appointment fees has been adjusted from the account

Dear Revdex.com, Great Expressions will be processing a refund of $25.00 back to Ms. [redacted]. Please allow 7-10 business days for processing. Should she have any questions please contact Patietn Services at ###-###-#### and press option 8. Thank you, [redacted]Patient ServicesGreat Expressions...

Dental Centers

This account was placed with an outside collectino agency in 2013, Ms. [redacted] would need to follow up with [redacted] directly regarding her account.

According to our records Mr. [redacted] last appointment with
our office was in July 2014.   It is
noted he cancelled the last scheduled appointment because he disagreed with the
fees associated with his upcoming appointment.    For all previous services completed...

Mr.
[redacted] did sign all treatment plans for services completed, his signature
acknowledged he agreed to these cost. 
Based on this information we cannot refund Mr. [redacted] for services
previously consented to and completed.
 
We are very sorry for this outcome and do recommend at any
time if a patient disagrees with their treatment recommendation they seek a
second opinion.

According to our records the process for dental crowns was started on May 29, 2014.  Patient paid part of her copayment with an agreement made the remaining copayment balance would be paid at the time of delivery.  When the crowns were ready to be seated Ms. [redacted] was not able to pay...

remainder of her balalnce.  In November Ms. [redacted] indicated she did not wish to return to our office, the account was adjusted to reflect the treatment was not completed.  Ms. [redacted] insurance was not billed however becasue the dental crowns were completed Ms. [redacted] was charged lab and chair time fees which has resulted in the current balance she is disputing.Because so much time has passed the process would have to be started over again, therefore additional costs would apply.

We have received confirmation from our third party adminstrator [redacted] a full refund will be issued to Ms. [redacted], she should receive a check with in 10-14 days. We have also reached out to Ms. [redacted] to confirm this as well as speaking to her further regarding the experience at our East...

Windsor office.  Ms. [redacted] may contact me directly at ###-###-#### option 4 [redacted] - Patient Services Department

We would be happy to provide Ms [redacted] a copy of her x rays at no charge.  If the x rays are still needed we request Ms. [redacted] contact our patient services department directly at ###-###-#### option 4