Phat Rydez

The balance of $has been adjusted as a courtesy - A letter was sent to the patient on

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] I'm not satisfied with their answerBusinesses should be accounted for their wrong doingI hope this message stays out there for everyone to seeAs per Great Expressions it is inappropriate to address healthcare issues in this venue, perhaps they can deal with the complaint they will be receiving from the Department of Health and the State of Florida.
Regards,
*** ***

Refund was issued 03/25/

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

According to our records Ms*** spoke with our office in ***. The account details were discussed with the patient on January 4, 2016, the account also reflects Ms*** made a payment on this date in the amount of $66.69.If Ms *** has any further questions she may contact
our Patient Services Department directly at ###-###-####

Records of the property of our dental office and patient's are entitled to a copy of the dental records.We are very sorry to hear of Mr*** experience with our dental office and wish him the best with his new dentist. If Mr*** still needs record and x ray copies please contact our
Lincoln Park office directly at ###-###-####. We will gladly waive the duplication fee.The office has been contacted and advised

The local dental office has confirmed speaking with Mr*** The office manager had also contacted the insurance, the
insurance representative advised they only needed to confirm the dates services were started and completed and that there was no issue with our license or tax ID as this information was on our claim for payment. We will contact the office manager and advised Mr*** was not satisfied with our response and request they reach out to their patient once again

We cannot respond to these allegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations We request that this dispute be removed from the Revdex.com as it is inappropriate to address healthcare
issues in this venue

Our office has received email communication directly from Ms***. Treatment and billing records have been reviewed, our audit will be emailed directly to Ms*** today

Our office will make every reasonable effort to estimate a patient's out of pocket costs, this is disclosed to the patients when the treatment plan and financial policy is presented. Unfortunately all services not covered by their insurance the patient will be responsbile for.We understand MrPineda's argument and do apologize for the outcome. THis is our final response regarding this matter. MrPineda may contact our billing department directly if they have any further questions1-888MILEoption

Our Patient Services department has contacted Mr*** today and will work directly with the patient to resolve We will complete a full audit to include treatment and billing records and forward this to Mr*** directly Our contact information is ###-###-#### option

According to our records Mr***’s wife had an appointment yesterday however when she arrived our office was unable to verify the current insurance information on file. The office immediately contacted Mr*** and at that time was provided updated insurance information,
unfortunately by the time the new information was verified minutes into the appointment had passed, due to a full schedule our patient’s appointment did have to be rescheduled. The account does not on April 19, Mr*** did request to speak with the Office Manager We have forwarded these concerns directly to the Manager who has confirmed she will contact Mr*** directly today. We apologize for any inconvenience this has caused to our customers

According to our records the outstanding balance is related to crown #5. Our records indicate the original fee charged was $however the account was marked incomplete due to the patient not returning for crown delivery. Because the process was started and lab and chair time fees
were incurred the patient is responsible for $

Our office has been in contact with Mr***, we have requested he return to complete the Invisalign treatment. It is our understanding Mr*** declined returning to our office. After further review and in an effort to resolve the matter with our patient the disputed balance of
$has been adjusted in full.Mr*** may contact our Patient Services department directly should he have any further questions.###-###-####

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:Great
Expressions claims to be all about the client, but that is only when they want your money, once they get it, service becomes horribleThe person who caused all this problem is *** who works at the Coconut creek office and the office number where she works in is *** and their fax number is ***
Regards,
Urbano Pineda

We are working directly with our Round Rock location regarding this matter. Our Patient Services Department will contact Ms*** directly once we have more information. Ms*** may contact our office directly at ###-###-####*** - Patient Services

A refund check was mailed 02/03/

Our records indicate Mr*** has transferred to another provider. His records were forwarded to his new orthodontist on 04/27/2016. It is our understanding nothing was discussed regarding a refund. Our *** office cannot issue a refund for services that have been
rendered. If Mr*** needs further assistance he may contact our Patient Services Department at ###-###-####

According to our records ** *** notified our office the collection balance was paid on May 19, 2016. ** *** is the reporting agency, not Great Expressions Dental Centers. The collection agency would report the account as settled

According to our records Ms*** did have a consultation today at 7:am with our Endodontist, additionally the patient has also has submitted a complaint through the Great Expressions website shortly after her appointment. Ms*** has not given our office the opportunity to look into
the matter further. We are in the process of reaching out to our *** location and will follow up with Ms*** directly once we have more insight on these circumstances