Phat Rydez

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has provided proof of their bill adjustment...if this action does not result in complete cessation of billing to me, I will reopen a complaint If no further bills are sent to me, I will consider this complaint resolved Regards, [redacted]

We are very sorry to hear Mr [redacted] was dissatisfied with his dental visit with our College office If for any reason a patient disagrees with their treatment plan we recommend the patient seek a second opinion Unfortunately we are unable to force our clinical staff to perform services deemed inappropriate based on their professional evaluation and opinion We would be happy to waive our duplication fee should Mr [redacted] still need a copy of his x rays

According to our records braces were removed on January 26, The account balance was settled at this time

Dear Revdex.com, Great Expressions will be processing a refund of $back to Ms***Please allow 7-business days for processingShould she have any questions please contact Patietn Services at ###-###-#### and press option Thank you, [redacted] Patient ServicesGreat Expressions Dental Centers

Dear Revdex.com, Patient was tryingto schedule an appointment to get a new retainer made and unfortunatley the offices only schedule these appointments in the morningThis conflicted with her work schedule, so the office manager spoke with the doctor and we were able to accomodate her for a 3:30pm appointment to make an adjustment to her current retainer so she would not need a new one madePatient is schedule for 8/14/ Thank you, [redacted] Patient Services Great Expressions Dental

Our Area Operations Mananger and finance department have reviewed the information provided by Ms [redacted] and our records Our office has been in direct contact with Ms [redacted] and have discussed this matter If Ms [redacted] has any further questions she may contact our office directly

This account was placed with an outside collectino agency in 2013, Ms [redacted] would need to follow up with [redacted] directly regarding her account

According to our records on December 29, a full mouth debridement was completed On this date our dental office estimated the patient copayment to be $and the bill was submitted to [redacted] for benefit consideration On January 7, our office received the insurance response which indicated the patient copayment is $61.00, which left the currently disputed balance of $37.80.We have reached out to the local dental office who has advised they did not receive the anticipated payment from insurance, based on this information our office must respectfully decline the request to adjust this billMr [redacted] should reach out to [redacted] directly regarding his copayment questions

We have been contacted by Ms [redacted] and currently our office is working directly with our patient and her insurance [redacted] from our headquarters will update Ms [redacted] directly

Our office mananger [redacted] has confirmed the records were faxed to the new orthodontist last week Ms [redacted] also spoke with [redacted] at our Headquarters last week confirming this

According to our Deaborn office and treatment records the patient only had one visit on July 14, He contacted the Dearborn office more than one year after the new patient consultation Our office did speak with Mr [redacted] in December, he informed our office he would be seeking a new dentist

Our patient services department has spoken directly with Mr [redacted] and have advised of our decision

The $failed appointment fees has been adjusted from the account

The office Manager from our Troy locaton will contact Mr [redacted] directly to assist

We ask Mr [redacted] to please contact our office manager [redacted] at the [redacted] office We will work this out directly with the patient

Good morning, Great Expressions Dental Centers is investigating this complaint We will respond momentarilyThank you, [redacted] Lowry [redacted] | Patient Services Supervisor| Great Expressions Dental CentersPSC-North | [redacted] | Southfield, MI USADirect phone ###-###-#### |Extension 72260|confidential fax ###-###-####| webgreatexpressions.com“Look for the Smile Above Our Name!”

We have received confirmation from our third party adminstrator [redacted] a full refund will be issued to Ms [redacted] , she should receive a check with in 10-daysWe have also reached out to Ms [redacted] to confirm this as well as speaking to her further regarding the experience at our East Windsor office Ms [redacted] may contact me directly at ###-###-#### option [redacted] - Patient Services Department

According to our records Ms***’s daughter had her initial consultation with Dr [redacted] on June 17, Patient presented on July 8, for her banding appointment, she was seen by Dr [redacted] and Dr [redacted] On this date impressions were taken and an Oral Surgery referral was completed for the patient Our office notes that Ms [redacted] left the appointment happy on this date and complimented the staff upon checking outqaJuly 24, our [redacted] office and the Practice Support Center were contacted by Mrs*** She indicated she did not want to proceed with treatment and requested to terminate her contractBy the request of Dr [redacted] our [redacted] office manager contacted Mrs [redacted] and requested they return for another consultation to discuss the case further, an appointment was scheduled for July 30th however this appointment was not kept At this time the account was pro-rated based on services completed Ms [redacted] was charged for records, impressions, and molds completed on July 8, Our office was not aware they were not returning until the day of the July 30th appointmentAfter the account was pro-rated there was an additional balance owed for the appliances that were completed totaling $ After further review and in efforts to resolve this matter the disputed balance of $has been adjusted, the account currently reflects a zero balance Due to our office not being given adequate time to cancel our lab order for the completed appliances we must respectfully decline Ms***’s request to be refunded

We cannot respond to Ms [redacted] allegations or provide any information regarding the patient's medical treatment because we are bound by various healthcare and privacy laws and regulations We request that this dispute be removed from the Revdex.com as it is inappropriate to address healthcare issues in this venueOur local and corporate representatives have already spoken directly to Mr [redacted] on numerous occasions, we must respectfully again deny any refund request and/or balance adjustments

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]