Phat Rydez

Good morning, Great Expressions Dental Centers is investigating this complaint.  We will respond momentarily. Thank you,[redacted] Lowry [redacted]| Patient Services Supervisor| Great Expressions Dental CentersPSC-North | [redacted] | Southfield, MI 48034...

USADirect phone ###-###-#### |Extension 72260|confidential fax ###-###-####| webgreatexpressions.com“Look for the Smile Above Our Name!”

Our [redacted] office has confirmed the requested x rays were emailed on 01/23/2015, 01/29/2015, 02/10/2015 and again on 02/11/2015.  Our office mananger has also confirmed the patient was never informed the charts were purged as the original are retained at this dental location.  Additionally...

the staff has confirmed they have all email communications saved, the email address records were forwarded to is [redacted]@hotmail.com. Ms [redacted] may contact our [redacted] office directly if any further assistance is needed, their direct phone number is ###-###-####.

Dear Revdex.com, Patient was tryingto schedule an appointment to get a new retainer made and unfortunatley the offices only schedule these appointments in the morning. This conflicted with her work schedule, so the office manager spoke with the doctor and we were able to accomodate her for a 3:30pm...

appointment to make an adjustment to her current retainer so she would not need a new one made. Patient is schedule for 8/14/2015.  Thank you,[redacted]Patient Services Great Expressions Dental

We are unable to locate the patient's account based on the information provided.  Please contact our Patient Services department directly at ###-###-#### option 8 if you still require assistance with this matter.

We have contacted Mr. [redacted] directly and are in the process of issuing the refund.

According to our records Ms. [redacted] presented to our Wilbraham office on August 29, 2016.  With patient consent our provider proceeded with diagnostic records and impressions.   On October 24, 2016 Ms. [redacted] returned, on this date attachments were placed and the initial trays...

were delivered.    It is our understanding there was a breakdown between the patient and our provider at the Wilbraham office.   Because of this the patient was offered the option to transfer to another Great Expressions location to continue the Invisalign treatment that was currently in process.  Ms. [redacted] declined this option, indicated she would not be returning and requested to be refunded.   The patient is being charge for lab fees related to the completed trays delivered, diagnostic records and the placement of Invisalign attachments.  We also have provided detailed documentation in follow up to a credit card dispute filed by Ms. [redacted], so this is our second response to the patient regarding this matter.   We must again respectfully decline Ms. [redacted]’s refund request for services rendered.

According to our records services completed in October 2014 were not covered by Ms. [redacted] insurance.  The insurance Compbenefits does not provide coverage for services completed by a specialist.  Because treatment was completed by our Oral Surgeon, no benefits were eligible from...

Compbenefits. This account has been placed with an outside collection agency back in August 2015.  Unfortunately we must repectfully decline Ms. [redacted]s request to waive any balance related to treatment completed.

We will reach out to our provider and advise the patient is not accepting this response.  Our patient services department will contact Ms. [redacted] directly once we have spoken with the local office

Our records indicate this balance was paid by the parent on August 11, 2016.

An audit has been completed in regards to the disputed balance, the patient is being charged in accordance with their insurance company copayment.  Our Area Operations Mananger and Healdquarters have spoken with Ms. [redacted] regarding this bill, based on our review we must respectfully decline...

the request to adjust this bill for services that have been rendered

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please be advised our doctor and office is in network with Ms. [redacted] insurance.  We have made multiple attempts and phone calls attempting to resolve this with Ms. [redacted] insurance.  We contacted [redacted] today again, the representative informed our office the claim in dispute...

should have been covered and would submit the claim back for review.  The representative could not explain why the claim was denied, and when asked to speak with a supervisor our call was disconnected.We ask that Ms [redacted] also contact her insurance to dispute this denial, possibly she may get more assistance than our office has.

This balance adjustment was completed on 03/26/2015, the account currently reflects a 0.00 balance.

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]I am not satisfied with the response because I paid in full whatever price was on paper. Price on the treatment plan was $425. Plus they charged me for x-ray, which supposedly covered by insurance. They scare me into deep cleaning, for which I paid $600 , they said I have periodontal decease. I went to another dentist for cleaning, he said I don't. So you got the picture. So $60 they are fighting for now, just bare minimum they owe to me.
Regards,
[redacted]

We have no further response to this complaint, if Mr. [redacted] would like to schedule an appointment he may do so directly with the dental office.

A discount has already been extended to [redacted] totaling $333.00, we are not able to extend any further adjustment to the account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are very sorry to hear Mr. [redacted] was dissatisfied with
his dental visit with our College office.  If for any reason a patient
disagrees with their treatment plan we recommend the patient seek a second
opinion.  Unfortunately we are unable to force our clinical staff...

to
perform services deemed inappropriate based on their professional evaluation
and opinion.
We would be happy to waive our duplication fee should Mr.
[redacted] still need a copy of his x rays.

According to our records braces were removed on January 26, 2016.  The account balance was settled at this time.

Ms. [redacted] has been advised directly by our office regarding this matter.