Equitable Acceptance does not work on the status of student loans. We purchased a contract from the dealer who worked with the Department of Education to put you into the best program for the customer's financial situation. This is an annual re-certification the dealer has offered to help the customer with. The customer must contact the dealer to check on the status of the student loans. The agreement signed by the customer with us is for the documentation preparation fee charged by the dealer to help navigate the student loan debt relief bureaucracy. The effect of the customer's credit bureau because of student loan debt is not controlled by us. If the student loan processor is reporting incorrectly, this must be address with them.
I am rejecting this response because: For more than a month, I have been unable to reach anyone from ** *** ***.On April 12, after filing a claim with Revdex.com, I receive a call from someone named, Robert, who left a voicemail stating he was a representative with ** *** ***. He called from a ###-###-####. He left a ###-###-#### number. I returned his call within the hour (called both numbers) and received no response since. After receiving The Revdex.com business response, I have called both numbers for the past two days. The ###-###-#### number just rings and the ###-###-#### goes to the same mailbox from about different numbers I've received from Equitable Acceptance which says all representatives are busyEquitable Acceptance claims to be in partnership with this company, but they have yet to provide a representative from ** *** *** that I can speak with to rectify this issue. I have asked them to transfer me, and they put a "mediation specialist" on the line who was very aggressive and stated she knew ** *** ***'s policies. I explained that if she is not affiliated with ** *** ***, there was no need to speak with herShe hung up on me. I cannot find this company online. One representative I spoke to said the company has been purchase my a company called *** *** ***. ** *** *** is Equitable Acceptance. They are using this fake company name so they do not have to issue a refund
I am rejecting this response because:
As stated in my original complaint I was lied to by the rep from Performance SLC and told they were running a soft inquiry on my credit report which I was fine withWhen the rep I was talking to mentioned a credit report I was very clear that I didn't want a hard inquiry ran and I was ensured that only a soft inquiry would be runI said I was fine with a soft inquiry but not a hard inquirySo again I request that the hard inquiry be removed because I never agreed to it
We purchased the contract from the dealer. If the customer has an issue with what the dealer sold her, or is telling her about the account, this must be addressed with the dealer. As previously stated, the dealer offered to re-enroll the customer for two additional years, but the customer still needs to work with the dealer to accomplish this. We cannot close this account and remove from the customer's credit file as requesting. We look forward to having the customer fulfilling her obligation to us
We purchased a contract from *** *** *** (dealer) on March 27, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to navigate the student debt relief bureaucracy. We also have a recorded verification call done with the customer explaining this transaction and Equitable's role. We have nothing to do with the actual student loans, only the financing of the fee charged by the dealer. We look forward to having the customer fulfilling their obligation to us so we do not have report negatively to the credit bureaus
This account was cancelled January 17, 2017.? The dealer had agreed to cancel this account since the consolidation was not complete with the DOE.? The customer has no further obligation to Equitable Acceptance Corporation
We contacted the dealer, *** *** ***, on behalf of the customer, and they have agreed to have us cancel this account.? The account will be cancelled by us today, and the customer will not have any further obligation to Equitable Acceptance
We purchased a contract from *** *** *** (dealer) on January 13, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracyWe have a recorded verification call done with the customer prior to funding the loan which stated her understanding of the transaction.? The documents the customer signed clearly state that she has three days to cancel the transaction, but she did not cancel this with the dealer.? The first payment was set up for automatic payments per the signed document we received, however the payment was returned to us.? The customer did not make any further payments and this account was charged off due to non payment on May 15, 2017.? The customer has not further obligation to Equitable Acceptance.? In the future, we would suggest the customer to read completely and understand loan documents prior to signing them
? I am rejecting this response because:
I never agreed for my credit to be ran, that's the entire reason that I canceled my services! Everything is a scam with the company and like they stated I started doing business in July 2017, that's a complete lieMy credit was ran Aug So again I'm asking that the inquiries be removed!??
We purchased a contract from Greater Regional Technologies (dealer) to purchase a Hyla Cleaning System on May 20, 2011.? The customer made the payments from September, until December, 2012.? With no payments after this time, the account was charged off to bad debt in April,
2013.? The customer reached out to us in November, 2014, and again from December, to February, to try to resolve this.? We have not heard from the customer since that time.? We are reporting this account correctly as a negative account (charged to bad debt) on the credit bureaus.? If the customer would like to clear this up, they can contact our Recovery Department and? they will work with him
? I am rejecting this response because: I haven't done any student loan consolidation with ? Doc Prep Today, LLC (dealer) or any consolidation companyI did contact a ? student loan forgiveness? company I don't remember the exact date, inquiring about how it worksBut since I was not a service or government employee what they were offering was not beneficial? to meEven when I was told about other program I was not interested since I didn't want my credit or a hard inquiry to be pulled on my creditNor did I give anyone permission to pull my credit.?
? I am rejecting this response because: Equitable Acceptance have proven to be untrustworthy and have continued to lie about the status of their business partner, *** *** *** *** *** *** *** failed to help consolidate the loan and submitt the necessary paperwork so that I can continue to be in the student repayment programBoth parties have a fiduciary obligation to me the client in ensuring the services that are being provided, are executed in accordance to the contract which didn't happenEquitable Acceptance knew *** *** *** *** was out of business and continued to with draw money out of my account even though I was complaining to them about the services that were promised and not being providedI approached Equitable Acceptance several times and they lied about the company was still in business and were trying to reestablish the companyEvery time,? I would ask for the contact number, they would disconnect call or leave me on hold until the call droppedThis company has taken months of payments without vetting the information they wrote in the letterThey have lied and misrepresented all the facts regarding the servicing of my student loan debt, because I'm still left trying to resolve the issue regarding my student debt that should have bee taken care by *** *** *** ***
We purchased a contract from *** *** *** (dealer) to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate/refinance student loans on behalf of the customer.? The customer and dealer entered into a written agreement, in which Equitable
Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy.? This loan is for financing the fee the dealer charges for the service.? If the customer is receiving a bill from Fed Loan, they need to contact the dealer and resolve the issue.? We look forward to having the consumer continue to fulfill their obligation to us
We purchased a contract from Mentor (dealer) on December 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? The dealer requested us to cancel this account on January 25, which we did the next day.? The account should not be reporting on the customer's file any longer
We purchased a contract from *** *** *** ("dealer") on June 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to consolidate or refinance student loan debt.? The customer and dealer entered
into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs to choose from at the DOE based on the customer's financial situation.? The contract indicates the dealer was offering to help monitor the student loans for months.? If there is an issue with the student loans, or the dealer's assistance with the loans, they must be addressed with the dealer.? The customer has paid the loan with EAC in full, and has no obligation to us
We purchased a contract from Manhatten Beach Venture, dealer, on June 29, for the fee the dealer charges to work with the consolidation of the customer's student loans.? The first payment due on our loan is September 5, We look forward to having the customer fulfilling their
obligatoin to us per the terms of the signed documents.? If the customer has an issue with the consolidation of the student loans, they need to contact the dealer
? I am rejecting this response because:My student loans were not in a debt consolidationMy fed loans knows nothing about student advocate or any company trying to consolidate my loans
? I am rejecting this response because:
I entered into the written agreement under pretenses and was not made aware of other options or given the proper information? This practice is deceiving, manipulative, and shameful? Also, the business did not enroll me in the forgiveness program, and I was already on an income driven repayment plan before I even contacted them? Once I contacted them, they transferred my loans to *** *** and I was on an income placed plan for them with payments of $for one year and then I reenrolled myself when it was time so there was no automatic two year enrollment like statedI just want this off my credit and to move on with my life.?
We purchased a contract from *** *** ***, (dealer) on June 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracyWe also have a recorded verification call done with the customer prior to purchase which indicated the customer understood the role of Equitable Acceptance in this acceptance.? We do not cancel accounts in our office.? ? Currently the first payment is set to be paid on September 15, 2017.? This may be changed to a later date by the dealer if the consolidation process is not completed by the dealer.? We are sure an attorney will explain the legal obligation to us for this loanWe look forward to having the customer fulfilling their obligation to us
We purchased a contract from *** *** *** *** ("dealer") on April 24, for the customer to finance documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many options from the DOE to choose from to choose the best program available based on the customer's financial situation.? The customer has been paying EAC monthly payments which pay for the fee.? The dealer included two years of monitoring and re-enrollment with the DOE in the fee.? We look forward to having the customer fulfilling his obligation to EAC to prevent any negative reporting to the credit bureaus
Equitable Acceptance does not work on the status of student loans. We purchased a contract from the dealer who worked with the Department of Education to put you into the best program for the customer's financial situation. This is an annual re-certification the dealer has offered to help the customer with. The customer must contact the dealer to check on the status of the student loans. The agreement signed by the customer with us is for the documentation preparation fee charged by the dealer to help navigate the student loan debt relief bureaucracy. The effect of the customer's credit bureau because of student loan debt is not controlled by us. If the student loan processor is reporting incorrectly, this must be address with them.
I am rejecting this response because: For more than a month, I have been unable to reach anyone from ** *** ***.On April 12, after filing a claim with Revdex.com, I receive a call from someone named, Robert, who left a voicemail stating he was a representative with ** *** ***. He called from a ###-###-####. He left a ###-###-#### number. I returned his call within the hour (called both numbers) and received no response since. After receiving The Revdex.com business response, I have called both numbers for the past two days. The ###-###-#### number just rings and the ###-###-#### goes to the same mailbox from about different numbers I've received from Equitable Acceptance which says all representatives are busyEquitable Acceptance claims to be in partnership with this company, but they have yet to provide a representative from ** *** *** that I can speak with to rectify this issue. I have asked them to transfer me, and they put a "mediation specialist" on the line who was very aggressive and stated she knew ** *** ***'s policies. I explained that if she is not affiliated with ** *** ***, there was no need to speak with herShe hung up on me. I cannot find this company online. One representative I spoke to said the company has been purchase my a company called *** *** ***. ** *** *** is Equitable Acceptance. They are using this fake company name so they do not have to issue a refund
I am rejecting this response because:
As stated in my original complaint I was lied to by the rep from Performance SLC and told they were running a soft inquiry on my credit report which I was fine withWhen the rep I was talking to mentioned a credit report I was very clear that I didn't want a hard inquiry ran and I was ensured that only a soft inquiry would be runI said I was fine with a soft inquiry but not a hard inquirySo again I request that the hard inquiry be removed because I never agreed to it
We purchased the contract from the dealer. If the customer has an issue with what the dealer sold her, or is telling her about the account, this must be addressed with the dealer. As previously stated, the dealer offered to re-enroll the customer for two additional years, but the customer still needs to work with the dealer to accomplish this. We cannot close this account and remove from the customer's credit file as requesting. We look forward to having the customer fulfilling her obligation to us
We purchased a contract from *** *** *** (dealer) on March 27, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to navigate the student debt relief bureaucracy. We also have a recorded verification call done with the customer explaining this transaction and Equitable's role. We have nothing to do with the actual student loans, only the financing of the fee charged by the dealer. We look forward to having the customer fulfilling their obligation to us so we do not have report negatively to the credit bureaus
This account was cancelled January 17, 2017.? The dealer had agreed to cancel this account since the consolidation was not complete with the DOE.? The customer has no further obligation to Equitable Acceptance Corporation
We contacted the dealer, *** *** ***, on behalf of the customer, and they have agreed to have us cancel this account.? The account will be cancelled by us today, and the customer will not have any further obligation to Equitable Acceptance
We purchased a contract from *** *** *** (dealer) on January 13, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracyWe have a recorded verification call done with the customer prior to funding the loan which stated her understanding of the transaction.? The documents the customer signed clearly state that she has three days to cancel the transaction, but she did not cancel this with the dealer.? The first payment was set up for automatic payments per the signed document we received, however the payment was returned to us.? The customer did not make any further payments and this account was charged off due to non payment on May 15, 2017.? The customer has not further obligation to Equitable Acceptance.? In the future, we would suggest the customer to read completely and understand loan documents prior to signing them
? I am rejecting this response because:
I never agreed for my credit to be ran, that's the entire reason that I canceled my services! Everything is a scam with the company and like they stated I started doing business in July 2017, that's a complete lieMy credit was ran Aug So again I'm asking that the inquiries be removed!??
We purchased a contract from Greater Regional Technologies (dealer) to purchase a Hyla Cleaning System on May 20, 2011.? The customer made the payments from September, until December, 2012.? With no payments after this time, the account was charged off to bad debt in April,
2013.? The customer reached out to us in November, 2014, and again from December, to February, to try to resolve this.? We have not heard from the customer since that time.? We are reporting this account correctly as a negative account (charged to bad debt) on the credit bureaus.? If the customer would like to clear this up, they can contact our Recovery Department and? they will work with him
? I am rejecting this response because: I haven't done any student loan consolidation with ? Doc Prep Today, LLC (dealer) or any consolidation companyI did contact a ? student loan forgiveness? company I don't remember the exact date, inquiring about how it worksBut since I was not a service or government employee what they were offering was not beneficial? to meEven when I was told about other program I was not interested since I didn't want my credit or a hard inquiry to be pulled on my creditNor did I give anyone permission to pull my credit.?
? I am rejecting this response because: Equitable Acceptance have proven to be untrustworthy and have continued to lie about the status of their business partner, *** *** *** *** *** *** *** failed to help consolidate the loan and submitt the necessary paperwork so that I can continue to be in the student repayment programBoth parties have a fiduciary obligation to me the client in ensuring the services that are being provided, are executed in accordance to the contract which didn't happenEquitable Acceptance knew *** *** *** *** was out of business and continued to with draw money out of my account even though I was complaining to them about the services that were promised and not being providedI approached Equitable Acceptance several times and they lied about the company was still in business and were trying to reestablish the companyEvery time,? I would ask for the contact number, they would disconnect call or leave me on hold until the call droppedThis company has taken months of payments without vetting the information they wrote in the letterThey have lied and misrepresented all the facts regarding the servicing of my student loan debt, because I'm still left trying to resolve the issue regarding my student debt that should have bee taken care by *** *** *** ***
We purchased a contract from *** *** *** (dealer) to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate/refinance student loans on behalf of the customer.? The customer and dealer entered into a written agreement, in which Equitable
Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy.? This loan is for financing the fee the dealer charges for the service.? If the customer is receiving a bill from Fed Loan, they need to contact the dealer and resolve the issue.? We look forward to having the consumer continue to fulfill their obligation to us
We purchased a contract from Mentor (dealer) on December 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? The dealer requested us to cancel this account on January 25, which we did the next day.? The account should not be reporting on the customer's file any longer
We purchased a contract from *** *** *** ("dealer") on June 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to consolidate or refinance student loan debt.? The customer and dealer entered
into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs to choose from at the DOE based on the customer's financial situation.? The contract indicates the dealer was offering to help monitor the student loans for months.? If there is an issue with the student loans, or the dealer's assistance with the loans, they must be addressed with the dealer.? The customer has paid the loan with EAC in full, and has no obligation to us
We purchased a contract from Manhatten Beach Venture, dealer, on June 29, for the fee the dealer charges to work with the consolidation of the customer's student loans.? The first payment due on our loan is September 5, We look forward to having the customer fulfilling their
obligatoin to us per the terms of the signed documents.? If the customer has an issue with the consolidation of the student loans, they need to contact the dealer
? I am rejecting this response because:My student loans were not in a debt consolidationMy fed loans knows nothing about student advocate or any company trying to consolidate my loans
? I am rejecting this response because:
I entered into the written agreement under pretenses and was not made aware of other options or given the proper information? This practice is deceiving, manipulative, and shameful? Also, the business did not enroll me in the forgiveness program, and I was already on an income driven repayment plan before I even contacted them? Once I contacted them, they transferred my loans to *** *** and I was on an income placed plan for them with payments of $for one year and then I reenrolled myself when it was time so there was no automatic two year enrollment like statedI just want this off my credit and to move on with my life.?
We purchased a contract from *** *** ***, (dealer) on June 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracyWe also have a recorded verification call done with the customer prior to purchase which indicated the customer understood the role of Equitable Acceptance in this acceptance.? We do not cancel accounts in our office.? ? Currently the first payment is set to be paid on September 15, 2017.? This may be changed to a later date by the dealer if the consolidation process is not completed by the dealer.? We are sure an attorney will explain the legal obligation to us for this loanWe look forward to having the customer fulfilling their obligation to us
We purchased a contract from *** *** *** *** ("dealer") on April 24, for the customer to finance documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many options from the DOE to choose from to choose the best program available based on the customer's financial situation.? The customer has been paying EAC monthly payments which pay for the fee.? The dealer included two years of monitoring and re-enrollment with the DOE in the fee.? We look forward to having the customer fulfilling his obligation to EAC to prevent any negative reporting to the credit bureaus