We purchased a contract from *** ("dealer") on July 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many programs to work with from the DOE based on the customer's financial situation.? The dealer enrolled the customer in an Income Driven Repayment program which lowered the monthly payment on the student loans in half.? The dealer also offered two years of re-enrollment or re-certification annually as part of the feeAny questions regarding the student loans must be addressed to the dealer.? They can be reached at ###-###-####.? The fee being paid to EAC is a separate amount and does not get credited to the student loan debt.? We look forward to having the customer fulfilling her obligation to us
? I am rejecting this response because:
This company "*** *** ***" did not do a thing I regards to my student loansI never heard from them and was never contacted by anyone regarding my student loansI refuse to pay equitable acceptance because they did not do a thing eitherIt is all a scam and a way to make free money by NOT helping anyone, which is what they didI just want to cancel all interaction with these peopleInstead I handled my loans myself and found a company to help me.?
We purchased a contract from Student Advocates Team aka Student Advocates (dealer) on December 19, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt.? The customer and
dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offing a service to help navigate the student loan bureaucracy.? We also have a recorded verification call done with the customer that acknowledges the customers acceptance of this transaction and explained Equitable Acceptance's role in the transaction.? Equitable Acceptance does not sent out fliers to prospective customers to consolidate student loans as the customer states.? The customer has been paying the monthly payment for this account since inception which would indicate the acceptance of this loan also.? We look forward to having the customer complete her obligation to us.? We will not be cancelling this account as requested
We purchased a contract from ***, Corp aka ** *** *** ("dealer") on April 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt.? The customer and dealer
entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs from the DOE to get the customer into the best program based on the customer's financial situation.? According to documents received, the dealer was enrolling the customer into the Income Driven Repayment Plan, and consolidated $34,in student loan debt with a monthly payment of $per month.? The customer paid for the dealer to re-enroll for two additional years.? The re-enrollment had to be completed to stay in the program.? Any changes to the DOE was done by the dealer, EAC had nothing to do with the consolidation.? We will not be returning any money, or cancelling the account.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract from Pure Air Systems (dealer)? on January 28, for this customer to purchase a Hyla Cleaning System.? The dealer made a large payment on the account in April, leaving a balance on this account to be paid by the customer.? Also, on April 5, we purchased
a second contract from the same dealer to purchase a second Hyla Cleaning System.? The customer has made payments on the first account which now has a small balance.? The second account with a first payment date of July 15, has received no payments.? Our collection staff is attempting to collect on the second accountAny money received has been applied to the first account via payments made on our website.? On September we had a conversation with the buyer and he thought payments were being paid on the second account, but we explained to him that only the first account had payments received.? He indicated to us he would go to our website and make payments to bring the account current.? As of today, no payments have been received.? We have left several messages for the customers to call back to rectify this negative situation.? We will have a manager reach out to contact this customer to discuss both accounts
The late fee was adjusted off the account on May 12, 2016.? The customer should be able to see this on our website when she signs into her account.? The account is presently owing for the May 15, payment, and will have a late fee assessd if the payment is not recived by May 25,
? I am rejecting this response because: If this company? can not find any information THEY need to notify the credit? bureaus to? remove this inquiryI again demand this business remove this inquiry against my? Son at any? credit reporting agency including but not limited to Transunion, Equifax & ExperianIn addition, the business agrees to have o? contact in any form with me regarding this account now or in the futureLastly, they agree to remove my personal? information from all accounts in? the companies database.? ? It is unacceptable to continue to deny having pulled my credit report when clearly it is showing as a hard inquiry? from their companyThe? credit? bureaus refuse to remove the inquiry unless the? company issues a letter stating it needs to be removedI have already submitted? proof of the hard inquiry and as such the? company needs to? rectify their mistake
We purchased a contract from ***, Corp (dealer) on May 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? ? The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy.? We have a recorded verification call done with the customer prior to funding which explained the process and Equitable's role.? The customer contacted our office in October to ask about the account and we explained the three day cancellation process and referred her to the dealer for questions regarding the student loans.? The dealer informed us that the consolidation was completed September 12, 2017.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract from *** *** *** *** ("dealer") on April 4, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered
into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many options available to determine which program works best for the customer based on their financial situation.? The initial program the dealer enrolled the customer in was a zero payment optionThis is a separate payment from the payment to pay the fee for the dealer to do the work.? However, to stay in the program the customer needs to re-enroll into the same program.? Part of fee that was financed is for the dealer to do the re-enlistment on the customer's behalf for two yearsThe customer paid on the loan for ten months, then had issues with her bank and we had payments returned to us NSF.? We are willing to assist the customer to bring the account current, and in fact we offered to re-age her loan to bring the payments current, but was denied by the customer.? We look forward to having the customer fulfilling her obligation to us.? If the customer would like us to stop calling to collect on the loan she has with us, she needs to bring the account current and keep it current
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? This issues is clearly a misunderstanding of the nature of this businessIn truth, it appears that the advance made to finance the documentation process is in line with what *** originally informed meThe companies involved in these transaction should detail the effects of their actions to customers to avoid these confusions for even within the recorded call, there is a confirmation of the actions taken but no explanation of its after-effectsEach action and its consequences should be detailed for the customer in order to make a well informed decision.? ? I, however, recognize that Equitable Acc is not in the teaching business and is a company with its own goalsAs such, I find this resolution satisfactory to me to the extent that is possible?
Initial Business Response /* (1000, 5, 2015/10/29) */
We purchased a contract from Innovative Health System for the customer to purchase a cleaning system and air purifiers (Filter Queen products) for their home on November 20, The first payment on this account was deferred to November 5,
We attempted to contact the customer on October to do a "welcome" call to make sure they received the first statement and make sure they knew where to send the payment toThe customer called back and we were told that her husband had lost his job, and went back to schoolThe customer service person, who according to our recorded call, gave the customer her name and explained she needed to transfer the call to a collections supervisorAt that point the customer was agitated at being transferred and demanded that we amend the contractThe supervisor explained that this is a legal, binding contract and we can not amend the terms of the agreementThe customer then told us the could only pay $of the $payment owning, we explained that this would not be satisfactoryThe customer hung up on the supervisor At no time during the recording was the supervisor laughing at the customerWe approved and funded this account to the customer based on their excellent credit historyWe hope the customer will fulfill their obligation to us Our collection department is willing to work with the customer within our parameters to get this account paid
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not agitated that I was transferred
I was upset because we haven't even started paying on these products and they're already sending us to their "collections" department and they would not "help" us lower our payment so we could stay in good standing while we repay them
Legal contracts are amended all the time Credit card agreements and contracts are amended all the time EVERYSINGLEONEof our creditors has been willing to work with us by allowing us to make a lower payment that fits within our budget, EXCEPT this company THAT'S why I was frustrated!
They said something to the effect of they hoped we would make the agreed upon payment so they didn't have to report on our credit negatively I felt threatened because we do have good credit
We have every intention of paying them back (I told them this) but NOT "within their parameters"; not because we won't but because we CAN'T Do you understand? Our current financial situation is out of our control and at the moment WE ARE NOT CAPABLE of submitting to their "parameters" This is what I tried to tell the collections supervisor It's not that we won't; it's that we can't If we were able to, we would simply make the payments and we wouldn't be writing these messages to the Revdex.com
Say what they will; of course they're going to support their employee--that's fine, I get it But I was frustrated and it sounded to me like the supervisor, as they called him, most certainly did "laugh" or rather "chuckle" at me as I was getting more wound up; so I hung up These things are so personal to people who are trying so hard and you just don't do thatYou don't chuckle when someone's in pain; it's not good business practices; or polite or compassionate for that matter
Final Business Response /* (4000, 9, 2015/11/04) */
We apologize if the customer felt we do not care about their situationHer call was turned over to our collections department because the situation is one our customer service department does not handleOur collections department is willing to work with customers to get their obligations paidIn this case, the amount the customer is able to pay does not cover the monthly interest chargedWe are willing to accept this amount as long as the customer understands the outstanding balance will continue to increase Please contact our collections department and ask for a manager who can work with them and further explain what we need to accept a payment stream less than the stated payment on the contract
We purchased a contract from *** *** *** (dealer) on August 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy.? Any contract before we purchased the contract was done with the dealer.? We also have a recorded verification call which explained the transaction and Equitable's role in it.? As part of what the dealer did for the customer, was to put the customer into the best program for the customer's income situation.? They also offered to re-certify the program for the customer which needs to be completed to stay in the program.? This re-certification is done annually and per the terms of the purchase agreement, the dealer is offering to do three re-certifications.? The customer needs to speak to the dealer to have them work through the re-certification at ###-###-#### or ###-###-####.? We look forward to having the customer fulfilling her obligation to us
? I am rejecting this response because: after several attempts with national student loan to review this information to no avail there was several contacts to national school loans about this situation but also to no avail I did not speak to equitable acceptance about anything I spoke with national student loan ive asked several occasions to give me a copy of the recordings where I did not understand even after speaking to national student loan after the situation I was still not given validation that this was a third party I gave national student loan my credit card information for a one time payment of they have my information why it was not given to who ever this equitable acceptance group is is probably because it was not authorized I was not ? gonna regive out my information to a company I do not know who they are and if they had a recorded statement they would clearly have my credit card information the company is fraud and leave customers to believe that they are the federal government and guides you to sign under the presumption that you are in trouble of being default I would have never agreed into paying a company for years for paper work that is free my loan was in forbearanceI would like this taken off my credit I have never gotten a credit card from you I have never seen a third party check payed to this national student loan company with my name on it I ? have never signed a check for them to finance through another company again fraud?
We purchased a contract from *** *** *** (dealer) on April 25, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy.? When the customer made it clear to us in August of that she was not going to make payments on our loan, we cancelled the account back to the dealer.? The customer has no further obligation to us.? We will make sure the account is removed from the customer's credit files
? I am rejecting this response because:I did in fact call them the second day to cancel and the guy said he would proceed to cancel per my request? I did send an e-mail to cancel that contract as well.?
The customer was working with Doc Prep Today, LLC (dealer) to consolidate student loans.? The dealer was given authorization to access the customer's credit bureau from the customer? to determine if the dealer would be able to process the loan documentsThe inquiry was done July 26,
2016.? We searched our data base an found the information on who accessed the credit bureau.? We do not have an account for this person? since the dealer did not send any loan documents to us for this individual.? The dealer's phone number is ###-###-####
We purchased a contract from *** *** *** (dealer) on June 14, for the customer to finance the document preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loans.? The customer and dealer entered into a written
agreement, which Equitable Acceptance was non involved and clearly states the customer agrees to pay for the service the dealer was going to do to help navigate the student loan relief bureaucracy.? ? The dealer has many programs available and can find the best one for the customer.? We have been notified by the dealer that the work on the student loans has been completedIf there is an issue with that, the customer needs to contact the dealer.? We have found that the Fed Loan representatives are not always truthful in what they tell customer's to try to keep the loans from being refinanced or consolidated.? We look forward to the customer fulfilling their obligation to us so we do not have to report negatively to the credit bureaus.? The accounts are reporting as a revolving account on the credit bureau as this is the only way the credit bureau will receive our reporting.? There is no credit card involved with this transaction
We purchased a contract from *** *** *** aka *** *** *** LLC ("dealer") on December 1, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help the customer navigate the student loan debt bureaucracy.? The dealer also agreed to month management of the customer's student loans, which is to re-enroll the customer into the best program available to choose from based on the customer's financial situation.? The customer would have given the dealer permission to access the student loan information on the customer's behalf.? We also have an audio verification of the transaction done with the customer prior to funding which explained the transaction and Equitable Acceptance's role.? We have to record of any calls done to our office except one in April of to change the address on file.? If the customer is having questions about the student loans, or the service the dealer provided, she needs to contact them at ###-###-####.? We look forward to having the customer fulfilling her obligation to us, and will not be returning money to the customer
We purchased a contract from *** (dealer) on April 10, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into an agreement, which
Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? The customer also filed a CFPB complaint which we have answered.? A copy of the complaint with our response is attached.? This account has been cancelled back to the dealer and has a zero balance
We purchased a contract from *** *** ***, (dealer), on September 1, for the customer to finance the fee the dealer charged to work with the Department of Education to consolidate or refinance their student loans.? The customer and dealer entered into a written agreement, which
Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan bureaucracy.? We also have a recorded verification call? where the transaction was explained to, and agreed to by the customer.? We were notified by the dealer on January 17, to cancel this transaction.? This account was cancelled back to the dealer and the customer has no further obligation to us
We purchased a contract from *** ("dealer") on July 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many programs to work with from the DOE based on the customer's financial situation.? The dealer enrolled the customer in an Income Driven Repayment program which lowered the monthly payment on the student loans in half.? The dealer also offered two years of re-enrollment or re-certification annually as part of the feeAny questions regarding the student loans must be addressed to the dealer.? They can be reached at ###-###-####.? The fee being paid to EAC is a separate amount and does not get credited to the student loan debt.? We look forward to having the customer fulfilling her obligation to us
? I am rejecting this response because:
This company "*** *** ***" did not do a thing I regards to my student loansI never heard from them and was never contacted by anyone regarding my student loansI refuse to pay equitable acceptance because they did not do a thing eitherIt is all a scam and a way to make free money by NOT helping anyone, which is what they didI just want to cancel all interaction with these peopleInstead I handled my loans myself and found a company to help me.?
We purchased a contract from Student Advocates Team aka Student Advocates (dealer) on December 19, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt.? The customer and
dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offing a service to help navigate the student loan bureaucracy.? We also have a recorded verification call done with the customer that acknowledges the customers acceptance of this transaction and explained Equitable Acceptance's role in the transaction.? Equitable Acceptance does not sent out fliers to prospective customers to consolidate student loans as the customer states.? The customer has been paying the monthly payment for this account since inception which would indicate the acceptance of this loan also.? We look forward to having the customer complete her obligation to us.? We will not be cancelling this account as requested
We purchased a contract from ***, Corp aka ** *** *** ("dealer") on April 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt.? The customer and dealer
entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many programs from the DOE to get the customer into the best program based on the customer's financial situation.? According to documents received, the dealer was enrolling the customer into the Income Driven Repayment Plan, and consolidated $34,in student loan debt with a monthly payment of $per month.? The customer paid for the dealer to re-enroll for two additional years.? The re-enrollment had to be completed to stay in the program.? Any changes to the DOE was done by the dealer, EAC had nothing to do with the consolidation.? We will not be returning any money, or cancelling the account.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract from Pure Air Systems (dealer)? on January 28, for this customer to purchase a Hyla Cleaning System.? The dealer made a large payment on the account in April, leaving a balance on this account to be paid by the customer.? Also, on April 5, we purchased
a second contract from the same dealer to purchase a second Hyla Cleaning System.? The customer has made payments on the first account which now has a small balance.? The second account with a first payment date of July 15, has received no payments.? Our collection staff is attempting to collect on the second accountAny money received has been applied to the first account via payments made on our website.? On September we had a conversation with the buyer and he thought payments were being paid on the second account, but we explained to him that only the first account had payments received.? He indicated to us he would go to our website and make payments to bring the account current.? As of today, no payments have been received.? We have left several messages for the customers to call back to rectify this negative situation.? We will have a manager reach out to contact this customer to discuss both accounts
The late fee was adjusted off the account on May 12, 2016.? The customer should be able to see this on our website when she signs into her account.? The account is presently owing for the May 15, payment, and will have a late fee assessd if the payment is not recived by May 25,
? I am rejecting this response because: If this company? can not find any information THEY need to notify the credit? bureaus to? remove this inquiryI again demand this business remove this inquiry against my? Son at any? credit reporting agency including but not limited to Transunion, Equifax & ExperianIn addition, the business agrees to have o? contact in any form with me regarding this account now or in the futureLastly, they agree to remove my personal? information from all accounts in? the companies database.? ? It is unacceptable to continue to deny having pulled my credit report when clearly it is showing as a hard inquiry? from their companyThe? credit? bureaus refuse to remove the inquiry unless the? company issues a letter stating it needs to be removedI have already submitted? proof of the hard inquiry and as such the? company needs to? rectify their mistake
We purchased a contract from ***, Corp (dealer) on May 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? ? The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy.? We have a recorded verification call done with the customer prior to funding which explained the process and Equitable's role.? The customer contacted our office in October to ask about the account and we explained the three day cancellation process and referred her to the dealer for questions regarding the student loans.? The dealer informed us that the consolidation was completed September 12, 2017.? We look forward to having the customer fulfilling her obligation to us
We purchased a contract from *** *** *** *** ("dealer") on April 4, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered
into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy.? The dealer has many options available to determine which program works best for the customer based on their financial situation.? The initial program the dealer enrolled the customer in was a zero payment optionThis is a separate payment from the payment to pay the fee for the dealer to do the work.? However, to stay in the program the customer needs to re-enroll into the same program.? Part of fee that was financed is for the dealer to do the re-enlistment on the customer's behalf for two yearsThe customer paid on the loan for ten months, then had issues with her bank and we had payments returned to us NSF.? We are willing to assist the customer to bring the account current, and in fact we offered to re-age her loan to bring the payments current, but was denied by the customer.? We look forward to having the customer fulfilling her obligation to us.? If the customer would like us to stop calling to collect on the loan she has with us, she needs to bring the account current and keep it current
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? This issues is clearly a misunderstanding of the nature of this businessIn truth, it appears that the advance made to finance the documentation process is in line with what *** originally informed meThe companies involved in these transaction should detail the effects of their actions to customers to avoid these confusions for even within the recorded call, there is a confirmation of the actions taken but no explanation of its after-effectsEach action and its consequences should be detailed for the customer in order to make a well informed decision.? ? I, however, recognize that Equitable Acc is not in the teaching business and is a company with its own goalsAs such, I find this resolution satisfactory to me to the extent that is possible?
Initial Business Response /* (1000, 5, 2015/10/29) */
We purchased a contract from Innovative Health System for the customer to purchase a cleaning system and air purifiers (Filter Queen products) for their home on November 20, The first payment on this account was deferred to November 5,
We attempted to contact the customer on October to do a "welcome" call to make sure they received the first statement and make sure they knew where to send the payment toThe customer called back and we were told that her husband had lost his job, and went back to schoolThe customer service person, who according to our recorded call, gave the customer her name and explained she needed to transfer the call to a collections supervisorAt that point the customer was agitated at being transferred and demanded that we amend the contractThe supervisor explained that this is a legal, binding contract and we can not amend the terms of the agreementThe customer then told us the could only pay $of the $payment owning, we explained that this would not be satisfactoryThe customer hung up on the supervisor At no time during the recording was the supervisor laughing at the customerWe approved and funded this account to the customer based on their excellent credit historyWe hope the customer will fulfill their obligation to us Our collection department is willing to work with the customer within our parameters to get this account paid
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not agitated that I was transferred
I was upset because we haven't even started paying on these products and they're already sending us to their "collections" department and they would not "help" us lower our payment so we could stay in good standing while we repay them
Legal contracts are amended all the time Credit card agreements and contracts are amended all the time EVERYSINGLEONEof our creditors has been willing to work with us by allowing us to make a lower payment that fits within our budget, EXCEPT this company THAT'S why I was frustrated!
They said something to the effect of they hoped we would make the agreed upon payment so they didn't have to report on our credit negatively I felt threatened because we do have good credit
We have every intention of paying them back (I told them this) but NOT "within their parameters"; not because we won't but because we CAN'T Do you understand? Our current financial situation is out of our control and at the moment WE ARE NOT CAPABLE of submitting to their "parameters" This is what I tried to tell the collections supervisor It's not that we won't; it's that we can't If we were able to, we would simply make the payments and we wouldn't be writing these messages to the Revdex.com
Say what they will; of course they're going to support their employee--that's fine, I get it But I was frustrated and it sounded to me like the supervisor, as they called him, most certainly did "laugh" or rather "chuckle" at me as I was getting more wound up; so I hung up These things are so personal to people who are trying so hard and you just don't do thatYou don't chuckle when someone's in pain; it's not good business practices; or polite or compassionate for that matter
Final Business Response /* (4000, 9, 2015/11/04) */
We apologize if the customer felt we do not care about their situationHer call was turned over to our collections department because the situation is one our customer service department does not handleOur collections department is willing to work with customers to get their obligations paidIn this case, the amount the customer is able to pay does not cover the monthly interest chargedWe are willing to accept this amount as long as the customer understands the outstanding balance will continue to increase Please contact our collections department and ask for a manager who can work with them and further explain what we need to accept a payment stream less than the stated payment on the contract
We purchased a contract from *** *** *** (dealer) on August 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy.? Any contract before we purchased the contract was done with the dealer.? We also have a recorded verification call which explained the transaction and Equitable's role in it.? As part of what the dealer did for the customer, was to put the customer into the best program for the customer's income situation.? They also offered to re-certify the program for the customer which needs to be completed to stay in the program.? This re-certification is done annually and per the terms of the purchase agreement, the dealer is offering to do three re-certifications.? The customer needs to speak to the dealer to have them work through the re-certification at ###-###-#### or ###-###-####.? We look forward to having the customer fulfilling her obligation to us
? I am rejecting this response because: after several attempts with national student loan to review this information to no avail there was several contacts to national school loans about this situation but also to no avail I did not speak to equitable acceptance about anything I spoke with national student loan ive asked several occasions to give me a copy of the recordings where I did not understand even after speaking to national student loan after the situation I was still not given validation that this was a third party I gave national student loan my credit card information for a one time payment of they have my information why it was not given to who ever this equitable acceptance group is is probably because it was not authorized I was not ? gonna regive out my information to a company I do not know who they are and if they had a recorded statement they would clearly have my credit card information the company is fraud and leave customers to believe that they are the federal government and guides you to sign under the presumption that you are in trouble of being default I would have never agreed into paying a company for years for paper work that is free my loan was in forbearanceI would like this taken off my credit I have never gotten a credit card from you I have never seen a third party check payed to this national student loan company with my name on it I ? have never signed a check for them to finance through another company again fraud?
We purchased a contract from *** *** *** (dealer) on April 25, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy.? When the customer made it clear to us in August of that she was not going to make payments on our loan, we cancelled the account back to the dealer.? The customer has no further obligation to us.? We will make sure the account is removed from the customer's credit files
? I am rejecting this response because:I did in fact call them the second day to cancel and the guy said he would proceed to cancel per my request? I did send an e-mail to cancel that contract as well.?
The customer was working with Doc Prep Today, LLC (dealer) to consolidate student loans.? The dealer was given authorization to access the customer's credit bureau from the customer? to determine if the dealer would be able to process the loan documentsThe inquiry was done July 26,
2016.? We searched our data base an found the information on who accessed the credit bureau.? We do not have an account for this person? since the dealer did not send any loan documents to us for this individual.? The dealer's phone number is ###-###-####
We purchased a contract from *** *** *** (dealer) on June 14, for the customer to finance the document preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loans.? The customer and dealer entered into a written
agreement, which Equitable Acceptance was non involved and clearly states the customer agrees to pay for the service the dealer was going to do to help navigate the student loan relief bureaucracy.? ? The dealer has many programs available and can find the best one for the customer.? We have been notified by the dealer that the work on the student loans has been completedIf there is an issue with that, the customer needs to contact the dealer.? We have found that the Fed Loan representatives are not always truthful in what they tell customer's to try to keep the loans from being refinanced or consolidated.? We look forward to the customer fulfilling their obligation to us so we do not have to report negatively to the credit bureaus.? The accounts are reporting as a revolving account on the credit bureau as this is the only way the credit bureau will receive our reporting.? There is no credit card involved with this transaction
We purchased a contract from *** *** *** aka *** *** *** LLC ("dealer") on December 1, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help the customer navigate the student loan debt bureaucracy.? The dealer also agreed to month management of the customer's student loans, which is to re-enroll the customer into the best program available to choose from based on the customer's financial situation.? The customer would have given the dealer permission to access the student loan information on the customer's behalf.? We also have an audio verification of the transaction done with the customer prior to funding which explained the transaction and Equitable Acceptance's role.? We have to record of any calls done to our office except one in April of to change the address on file.? If the customer is having questions about the student loans, or the service the dealer provided, she needs to contact them at ###-###-####.? We look forward to having the customer fulfilling her obligation to us, and will not be returning money to the customer
We purchased a contract from *** (dealer) on April 10, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into an agreement, which
Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? The customer also filed a CFPB complaint which we have answered.? A copy of the complaint with our response is attached.? This account has been cancelled back to the dealer and has a zero balance
We purchased a contract from *** *** ***, (dealer), on September 1, for the customer to finance the fee the dealer charged to work with the Department of Education to consolidate or refinance their student loans.? The customer and dealer entered into a written agreement, which
Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan bureaucracy.? We also have a recorded verification call? where the transaction was explained to, and agreed to by the customer.? We were notified by the dealer on January 17, to cancel this transaction.? This account was cancelled back to the dealer and the customer has no further obligation to us