We purchased a contract from *** *** *** (dealer) for the customer for the fee the dealer charges to do a service The service is to work with the Federal Government to consolidate their student loans We have nothing to do with the student loans, but rather we helped the customer
finance the fee the dealer chargedThe payments were set up to have automatic payments paid to us from the customer's checking accountWe received four on time payments and the last payment due February was returned to us as unpaid by her bankThe documents signed by the customer were done electronically through a third party signature company This account is presently in a past due status because the last payment not paid We look forward to having the customer fulfilling her obligation to usFailure to pay this account may lead to a negative reporting to the credit bureaus
? I am rejecting this response because: Equitable Acceptance is blaming Student Enrollemt Center and vice versaNo one I spoke to at Student Enrollment Center works there anymore and their number forwards me to Equitable AcceptanceMy next plan of action is to file a complaint with Student Enrollment Center IF the company actually exists anymoreThey went against my written and verbal correspondenceI would say the larger issue is that these companies are scamming innocent people and have now misused my personal information.?
? We purchased a contract from *** (dealer) on May 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? A copy of this agreement is attached.? We also have a recorded verification call done with the customer explaining the transaction the customer agreed to.? We also have a signed authorization to deduct money from the checking account to make the payments for this loan.? We look forward to having the customer fulfilling his obligation to us
Initial Business Response /* (1000, 8, 2015/12/08) */
The customer had her credit bureau run through our automated access to credit bureaus by a selling dealer in error The dealer called our office the day after they accessed the customer's bureau and said they pulled in error as the customer was
not purchasing the product they were sellingWe received a letter from the customer in our office on November 19, which we forwarded to the credit bureau to change the inquiry made from a hard to soft inquiry The return e-mail from the representative from the credit bureau was that they would take care of the request and confirm when completedTo date we have not received a confirmation from the credit bureauI have reached out to the representative from the credit bureau again to see if it has been taken care of, but have not had a response The document the customer is looking for should be from the selling dealer and credit bureau as proof of the issue being taken care of
Initial Consumer Rebuttal /* (3000, 10, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was to suppose to receive a letter in writing stating what the Transunion stated that they had to doThe letter had to indicate that they will agree to remove the inquiry that was on my credit report with the case number listedThat information was not provided
Final Business Response /* (4000, 12, 2015/12/16) */
On December 9, we received an e-mail from TransUnion Credit Bureau stating they had changed the inquiry in question from a hard inquiry to a soft inquiry It also said to allow up to hours for it to reflect on the consumer's filePlease let us know if you need anything else from us
? I am rejecting this response because:
I am completely lost as to where this "lawyer" is getting their informationI was never told SLC would assist me in finding programs nor is
that what they did for meI was told I was entering a "loan forgiveness program" in which they would act as the 3rd partyMy loan has not had any money paid toward itSo my question remains, where has my money I have paid so far gone?? I tried to handle this situation myself, but it seems I will need to involve my lawyer now
We purchased a contract from *** *** *** *** (dealer) on October 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education and loan servicer to refinance or consolidate student loan debt.? The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service t help navigate the student loan debt relief bureaucracy.? Equitable Acceptance did not deceive the customer as stated in the complaint since we are not not company that contacted the customer to do the consolidation.? We have a recorded verification call done with the customer prior to funding explaining the process and our role.? If there are questions or issues with the student loans, they must be addressed by the dealer.? We were informed by the dealer on October 18, that the consolidation was completed by them with the loan servicer and DOE.? The first payment on this account is due December 15, 2017.? We look forward to having the customer fulfilling her obligation to us
We purchased the contract from the dealer to pay for the services the dealer was providing to the customer.? We had nothing to do with the student loans, or the consolidation of them.? The dealer requested us to cancel the contract on December 19, and we cancelled this account on December 20, 2017.? The customer has no further obligation to us.? Any refunds would have to come from the dealer
Initial Business Response /* (1000, 5, 2016/02/03) */
The customer signed a "Revolving Credit Plan" document when she signed the contract we purchased from the selling dealer, Progress Advocates GroupThe purpose of the account is for a service the dealer provided for the customer to refinance
student loans with the Department of EducationOur accounts are reported to the credit bureaus as "Revolving" accounts, not "Installment" accountsThe interest is calculated on a monthly basis based on the outstanding balance, similar to a credit cardIf the customer wishes to avoid any finance charge she would need to pay the account in fullWe will not be closing this account or refunding any money previously paid We will expect the customer to fulfill her obligation she has to us to repay this loanFailure to do so could result in a negative reporting to the credit bureaus
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not open a credit card with equatable Acceptance! If they do not wish to fix my credit reporting they will not recieve anymore payments from me!!! I have never been late and don't appreciate this kind of business, if the information is wrong I will not pay for itThey can do as they wish with the account!
Final Business Response /* (4000, 9, 2016/02/04) */
Again, this is not a credit card, but rather a "Revolving Credit Plan" If the customer refuses to pay because she does not understand the way credit accounts are handled, the account will go from our collection department to be charged off and she will have a negative account on her credit bureausThe customer signed the documents stating the type of account it isAs previously stated, we will expect the customer to fulfill her obligation to repay this loan
We purchased a contract from *** *** *** *** (dealer) on October 4, for the customer to finance the document preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate their student loan debt.? The customer and dealer entered into
a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.? The dealer is who needs to be contracted about the student loans.? The dealer has notified us that they completed the consolidation.? The customer paid four on time payments, before missing the last two payments.? This account is now in a serious delinquency status.? Our account representatives would be able to work with the customer to get this account back to a satisfactory status
We purchased a contract from *** *** *** ("dealer") on September 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered
into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? This service included enrolling the customer into the best student loan repayment plan based on the customer's financial situation.? One program available is one that allows the customer to pay little or no payments to the student loans, but needs to be re-enrolled on a yearly basis.? However, since we are not involved with the student loans, our loan needs to be paid and kept current.? Since the customer stopped making payments on this loan, we cancelled the loan back to the selling dealer on July 12, 2016.? The customer no longer has an obligation to Equitable Acceptance.? If there is any refund that needs to be sent to the customer, that would come from the dealer since they own the loan.? We have updated the customer's credit file to remove this account from her credit bureaus that we report to
I have reached out to the dealer, *** *** ***, and the have informed us that they completed the work with the DOE and loan servicing company, and that they were able to lower the payments on the student loans from $per month to $per month which was based on an income driven Pay as you Earn program.? This will need to be re-applied for every year to see what program best fits the customer's situation at the time.? The dealer has informed me that part of the service the customer paid for, and we financed, is that they will do the new application for the customer.? Please contact them when it is appropriate to have them do this service since it has been paid for alreadyAs stated previously, the customer entered into this agreement with the dealer to to this work, and entered into a separate agreement to finance the fee to do the work.? We look forward to having the customer fulfilling her obligation to us and avoid any negative reporting to the credit bureau
We purchased a contract from *** *** *** *** (dealer) on February 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? The customer would not have begun the process with Equitable Acceptance since we do not solicit this activity, nor do we have a Ryan *** at our offices.? We have a recorded verification call where the customer agreed to this transaction with us, and understood our role and the role of the dealer.? Our computer system has set the monthly payments to deduct $per month less than the amount that should have been deducted.? This issue has been rectified and late fees have been reversed on this account.? The money paid to Equitable is to repay the loan she has with us, not to pay to her student loans.? There are two separate transactions being done by the dealer on the customer's behalf.? We will not be refunding any money the customer has paid to us so far, and look forward to having the customer fulfilling her obligation to us
We purchased a contract from Student Advocates (dealer) on August 13, for the customer to finance the documentation preparation fee for the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into an agreement,
which Equitable Acceptance was not a part of that clearly states the dealer was offering a service to the customer to help navigate the student loan bureaucracy.? During the recording verification call completed prior to processing this account, the customer agreed to this transaction and that Equitable was a third party finance company that has nothing to do with the actual student loans.? If the customer is having an issue with the student loan, they need to contact the dealer and resolve the issue.? Our account is still needing to be paidThe customer has paid on this account until April, 2017.? Now, the payments have stopped and the account is in a serious delinquent status.? If the customer continues to not make payments to fulfill their obligation, that could lead to negative reporting to credit bureaus.? We look forward to helping the customer get back on track with payments and not have a negative report on their credit bureau.?
We purchased a contract from *** *** *** *** (dealer) on June 14, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to navigate the student loan debt relief bureaucracy.? The process was started and completed by the dealer.? We have a recorded verification call done with the customer prior to purchase which explained the role of Equitable Acceptance.? If the customer has questions regarding the student loans they must be addressed by the dealer.? The dealer put the customer into the best program based on several parameters which they have at their disposal when working with the DOEWe will not be cancelling this account, and look forward to having the customer fulfilling their obligation to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I do have a question and I'm not sure if I should be asking Revdex.com or Equitable Acceptance since Equitable Acceptance stated that I am NOT obligated to any more payments to their third party company how does this affect my credit score? Will it show as resolved or a delinquent payment?
There appears to be some confusion here.? On February 26, we added accrued interest in the amount of $to the account when we generated the first statement for this account.? The first payment of $was due March 15, and was deducted from the customer's checking account.? The customer did a payment of $on our website which was posted to the account on March 10, 2017.? This paid the interest portion of the monthly payment, so when we applied the regular payment on the 15th this amount all went as a principle reduction.? We never added a late fee to this account.? I have attached a copy of the customer's payment history showing no late fee was added.? On March 26, we will once again add the interest for the period since the last statement was created on February
We purchased a contract from Student Loan Care, LLC (dealer) on September 9, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? Equitable did not solicit the customer to do this, that was done by the dealer.? The customer had three days to cancel this transaction, which did not happen.? We have a recorded verification call done with the customer prior to purchaseThe customer had given written permission on the digitally signed contract for automatic payments, but stopped the process before the first payment was due December 5, 2016.? The customer paid one payment on this account in February.? This account was charged off in March for non-payment after several messages were not returned that our collection department had left with the customer.? The account has a zero balance now
? I am rejecting this response because:
The signature on those forms is not my signature?? also I was led to believe the payments that I would be making were going toward my student loan NOT toward this companyNo money has been paid on my loan for almost a year now because I thought the money debuted from my bank account was going toward the loan, not only has a payment not been made but the loans have accrued interestNo one in there right mind would pay over a thousand dollars for the "dealer to do the work" I could have filled out paper work through fed loans myself for the loan consolidationThis is a scam and these people take advantage of good peopleI want out of this contract immediately and this to be off my credit asap
We purchased a contract from *** *** ("dealer") on June 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many programs to choose from through the DOE to determine which program will work best to help the customer.? The initial program the dealer enrolled the customer in was the Pay As You Earn which had a zero dollar payment on the student loans.? However, the customer needs to re-enroll yearly to be eligible to continue with zero dollar payments to the student loans.? The dealer included in the fee two additional years of re-enrollment with the DOE.? If the customer has questions regarding the student loans, or status of them, they need to addressed with the dealer.? Their customer service department can be reached at ###-###-####.? We look forward to having the customer fulfilling their obligation to EAC
We apologize for not understanding the original complaintHere is a brief explanation of a series of events the customer is referring toThe February 5, payment for her loan was taken electronically from a checking account on that dayWe did send a text message on that day stating the payment was posted.? However, on February 8, we received notification from the bank the check was NSF (Non Sufficient Funds) and they returned the transaction.? We reversed the payment on February 8, 2018, and added a Payment Return fee to the accountThe next payment due on March was also taken electronically from the checking account on the customer's behalf.? We attempted to call the customer to get the NSF payment paid on March 14, 2017.? The representative who first called the customer noted the customer would not listen to the explanation she was offering about the account and transferred the account to a supervisor.? ? After a conversation with the supervisor, the customer paid a payment, including the NSF fee, and the supervisor agreed to waive the late fee for her.? We will make sure this gets completed.? We apologize that the customer did not have a pleasant experience with our customer service department.? We strive to help every customer with exceptional service, but we may have failed on this oneIf the customer can prove her bank's assertion that there was plenty of money in her checking account when we processed the payment on February 5, she should get the bank to refund her the fee she had to pay us because of their error
We purchased a contract from *** *** *** (dealer) for the customer for the fee the dealer charges to do a service The service is to work with the Federal Government to consolidate their student loans We have nothing to do with the student loans, but rather we helped the customer
finance the fee the dealer chargedThe payments were set up to have automatic payments paid to us from the customer's checking accountWe received four on time payments and the last payment due February was returned to us as unpaid by her bankThe documents signed by the customer were done electronically through a third party signature company This account is presently in a past due status because the last payment not paid We look forward to having the customer fulfilling her obligation to usFailure to pay this account may lead to a negative reporting to the credit bureaus
? I am rejecting this response because: Equitable Acceptance is blaming Student Enrollemt Center and vice versaNo one I spoke to at Student Enrollment Center works there anymore and their number forwards me to Equitable AcceptanceMy next plan of action is to file a complaint with Student Enrollment Center IF the company actually exists anymoreThey went against my written and verbal correspondenceI would say the larger issue is that these companies are scamming innocent people and have now misused my personal information.?
? We purchased a contract from *** (dealer) on May 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? A copy of this agreement is attached.? We also have a recorded verification call done with the customer explaining the transaction the customer agreed to.? We also have a signed authorization to deduct money from the checking account to make the payments for this loan.? We look forward to having the customer fulfilling his obligation to us
Initial Business Response /* (1000, 8, 2015/12/08) */
The customer had her credit bureau run through our automated access to credit bureaus by a selling dealer in error The dealer called our office the day after they accessed the customer's bureau and said they pulled in error as the customer was
not purchasing the product they were sellingWe received a letter from the customer in our office on November 19, which we forwarded to the credit bureau to change the inquiry made from a hard to soft inquiry The return e-mail from the representative from the credit bureau was that they would take care of the request and confirm when completedTo date we have not received a confirmation from the credit bureauI have reached out to the representative from the credit bureau again to see if it has been taken care of, but have not had a response The document the customer is looking for should be from the selling dealer and credit bureau as proof of the issue being taken care of
Initial Consumer Rebuttal /* (3000, 10, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was to suppose to receive a letter in writing stating what the Transunion stated that they had to doThe letter had to indicate that they will agree to remove the inquiry that was on my credit report with the case number listedThat information was not provided
Final Business Response /* (4000, 12, 2015/12/16) */
On December 9, we received an e-mail from TransUnion Credit Bureau stating they had changed the inquiry in question from a hard inquiry to a soft inquiry It also said to allow up to hours for it to reflect on the consumer's filePlease let us know if you need anything else from us
? I am rejecting this response because:
I am completely lost as to where this "lawyer" is getting their informationI was never told SLC would assist me in finding programs nor is
that what they did for meI was told I was entering a "loan forgiveness program" in which they would act as the 3rd partyMy loan has not had any money paid toward itSo my question remains, where has my money I have paid so far gone?? I tried to handle this situation myself, but it seems I will need to involve my lawyer now
We purchased a contract from *** *** *** *** (dealer) on October 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education and loan servicer to refinance or consolidate student loan debt.? The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service t help navigate the student loan debt relief bureaucracy.? Equitable Acceptance did not deceive the customer as stated in the complaint since we are not not company that contacted the customer to do the consolidation.? We have a recorded verification call done with the customer prior to funding explaining the process and our role.? If there are questions or issues with the student loans, they must be addressed by the dealer.? We were informed by the dealer on October 18, that the consolidation was completed by them with the loan servicer and DOE.? The first payment on this account is due December 15, 2017.? We look forward to having the customer fulfilling her obligation to us
We purchased the contract from the dealer to pay for the services the dealer was providing to the customer.? We had nothing to do with the student loans, or the consolidation of them.? The dealer requested us to cancel the contract on December 19, and we cancelled this account on December 20, 2017.? The customer has no further obligation to us.? Any refunds would have to come from the dealer
Initial Business Response /* (1000, 5, 2016/02/03) */
The customer signed a "Revolving Credit Plan" document when she signed the contract we purchased from the selling dealer, Progress Advocates GroupThe purpose of the account is for a service the dealer provided for the customer to refinance
student loans with the Department of EducationOur accounts are reported to the credit bureaus as "Revolving" accounts, not "Installment" accountsThe interest is calculated on a monthly basis based on the outstanding balance, similar to a credit cardIf the customer wishes to avoid any finance charge she would need to pay the account in fullWe will not be closing this account or refunding any money previously paid We will expect the customer to fulfill her obligation she has to us to repay this loanFailure to do so could result in a negative reporting to the credit bureaus
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not open a credit card with equatable Acceptance! If they do not wish to fix my credit reporting they will not recieve anymore payments from me!!! I have never been late and don't appreciate this kind of business, if the information is wrong I will not pay for itThey can do as they wish with the account!
Final Business Response /* (4000, 9, 2016/02/04) */
Again, this is not a credit card, but rather a "Revolving Credit Plan" If the customer refuses to pay because she does not understand the way credit accounts are handled, the account will go from our collection department to be charged off and she will have a negative account on her credit bureausThe customer signed the documents stating the type of account it isAs previously stated, we will expect the customer to fulfill her obligation to repay this loan
We purchased a contract from *** *** *** *** (dealer) on October 4, for the customer to finance the document preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate their student loan debt.? The customer and dealer entered into
a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan relief bureaucracy.? The dealer is who needs to be contracted about the student loans.? The dealer has notified us that they completed the consolidation.? The customer paid four on time payments, before missing the last two payments.? This account is now in a serious delinquency status.? Our account representatives would be able to work with the customer to get this account back to a satisfactory status
We purchased a contract from *** *** *** ("dealer") on September 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered
into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy.? This service included enrolling the customer into the best student loan repayment plan based on the customer's financial situation.? One program available is one that allows the customer to pay little or no payments to the student loans, but needs to be re-enrolled on a yearly basis.? However, since we are not involved with the student loans, our loan needs to be paid and kept current.? Since the customer stopped making payments on this loan, we cancelled the loan back to the selling dealer on July 12, 2016.? The customer no longer has an obligation to Equitable Acceptance.? If there is any refund that needs to be sent to the customer, that would come from the dealer since they own the loan.? We have updated the customer's credit file to remove this account from her credit bureaus that we report to
I have reached out to the dealer, *** *** ***, and the have informed us that they completed the work with the DOE and loan servicing company, and that they were able to lower the payments on the student loans from $per month to $per month which was based on an income driven Pay as you Earn program.? This will need to be re-applied for every year to see what program best fits the customer's situation at the time.? The dealer has informed me that part of the service the customer paid for, and we financed, is that they will do the new application for the customer.? Please contact them when it is appropriate to have them do this service since it has been paid for alreadyAs stated previously, the customer entered into this agreement with the dealer to to this work, and entered into a separate agreement to finance the fee to do the work.? We look forward to having the customer fulfilling her obligation to us and avoid any negative reporting to the credit bureau
We purchased a contract from *** *** *** *** (dealer) on February 16, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? The customer would not have begun the process with Equitable Acceptance since we do not solicit this activity, nor do we have a Ryan *** at our offices.? We have a recorded verification call where the customer agreed to this transaction with us, and understood our role and the role of the dealer.? Our computer system has set the monthly payments to deduct $per month less than the amount that should have been deducted.? This issue has been rectified and late fees have been reversed on this account.? The money paid to Equitable is to repay the loan she has with us, not to pay to her student loans.? There are two separate transactions being done by the dealer on the customer's behalf.? We will not be refunding any money the customer has paid to us so far, and look forward to having the customer fulfilling her obligation to us
We purchased a contract from Student Advocates (dealer) on August 13, for the customer to finance the documentation preparation fee for the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into an agreement,
which Equitable Acceptance was not a part of that clearly states the dealer was offering a service to the customer to help navigate the student loan bureaucracy.? During the recording verification call completed prior to processing this account, the customer agreed to this transaction and that Equitable was a third party finance company that has nothing to do with the actual student loans.? If the customer is having an issue with the student loan, they need to contact the dealer and resolve the issue.? Our account is still needing to be paidThe customer has paid on this account until April, 2017.? Now, the payments have stopped and the account is in a serious delinquent status.? If the customer continues to not make payments to fulfill their obligation, that could lead to negative reporting to credit bureaus.? We look forward to helping the customer get back on track with payments and not have a negative report on their credit bureau.?
We purchased a contract from *** *** *** *** (dealer) on June 14, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to navigate the student loan debt relief bureaucracy.? The process was started and completed by the dealer.? We have a recorded verification call done with the customer prior to purchase which explained the role of Equitable Acceptance.? If the customer has questions regarding the student loans they must be addressed by the dealer.? The dealer put the customer into the best program based on several parameters which they have at their disposal when working with the DOEWe will not be cancelling this account, and look forward to having the customer fulfilling their obligation to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I do have a question and I'm not sure if I should be asking Revdex.com or Equitable Acceptance since Equitable Acceptance stated that I am NOT obligated to any more payments to their third party company how does this affect my credit score? Will it show as resolved or a delinquent payment?
There appears to be some confusion here.? On February 26, we added accrued interest in the amount of $to the account when we generated the first statement for this account.? The first payment of $was due March 15, and was deducted from the customer's checking account.? The customer did a payment of $on our website which was posted to the account on March 10, 2017.? This paid the interest portion of the monthly payment, so when we applied the regular payment on the 15th this amount all went as a principle reduction.? We never added a late fee to this account.? I have attached a copy of the customer's payment history showing no late fee was added.? On March 26, we will once again add the interest for the period since the last statement was created on February
We purchased a contract from Student Loan Care, LLC (dealer) on September 9, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy.? Equitable did not solicit the customer to do this, that was done by the dealer.? The customer had three days to cancel this transaction, which did not happen.? We have a recorded verification call done with the customer prior to purchaseThe customer had given written permission on the digitally signed contract for automatic payments, but stopped the process before the first payment was due December 5, 2016.? The customer paid one payment on this account in February.? This account was charged off in March for non-payment after several messages were not returned that our collection department had left with the customer.? The account has a zero balance now
? I am rejecting this response because:
The signature on those forms is not my signature?? also I was led to believe the payments that I would be making were going toward my student loan NOT toward this companyNo money has been paid on my loan for almost a year now because I thought the money debuted from my bank account was going toward the loan, not only has a payment not been made but the loans have accrued interestNo one in there right mind would pay over a thousand dollars for the "dealer to do the work" I could have filled out paper work through fed loans myself for the loan consolidationThis is a scam and these people take advantage of good peopleI want out of this contract immediately and this to be off my credit asap
We purchased a contract from *** *** ("dealer") on June 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.? The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy.? The dealer has many programs to choose from through the DOE to determine which program will work best to help the customer.? The initial program the dealer enrolled the customer in was the Pay As You Earn which had a zero dollar payment on the student loans.? However, the customer needs to re-enroll yearly to be eligible to continue with zero dollar payments to the student loans.? The dealer included in the fee two additional years of re-enrollment with the DOE.? If the customer has questions regarding the student loans, or status of them, they need to addressed with the dealer.? Their customer service department can be reached at ###-###-####.? We look forward to having the customer fulfilling their obligation to EAC
We apologize for not understanding the original complaintHere is a brief explanation of a series of events the customer is referring toThe February 5, payment for her loan was taken electronically from a checking account on that dayWe did send a text message on that day stating the payment was posted.? However, on February 8, we received notification from the bank the check was NSF (Non Sufficient Funds) and they returned the transaction.? We reversed the payment on February 8, 2018, and added a Payment Return fee to the accountThe next payment due on March was also taken electronically from the checking account on the customer's behalf.? We attempted to call the customer to get the NSF payment paid on March 14, 2017.? The representative who first called the customer noted the customer would not listen to the explanation she was offering about the account and transferred the account to a supervisor.? ? After a conversation with the supervisor, the customer paid a payment, including the NSF fee, and the supervisor agreed to waive the late fee for her.? We will make sure this gets completed.? We apologize that the customer did not have a pleasant experience with our customer service department.? We strive to help every customer with exceptional service, but we may have failed on this oneIf the customer can prove her bank's assertion that there was plenty of money in her checking account when we processed the payment on February 5, she should get the bank to refund her the fee she had to pay us because of their error