I am rejecting this response because:I never had any contact with anyone from *** *** ***I entered into this agreement over the phone and at no time communicated with anyone from *** *** ***, everI never agreed to having a new loan opened in my nameThis company intentionally misled me over the phone to believe that they would affect my student loans, that any payment to them would he going directly to my student loans and that they were affiliated with the US department of educationAll of this is untrue and it is on the grounds of advertising and lies to me about what they do which I refute the legitimacy of the contract and seek a full refund of all payments from my bank account to Equitable AcceptanceI will be reporting this loan which was opened in my name without my legal permission, as a fraudulent loan to my credit agencies later today and will additionally be filing a formal complaint with my local police agency this afternoon as wellI have reported this "business" to the US department of education and plan on continuing to bring attention to the poor practices of this company until I am refunded in full and the contract which is not legal is deemed fully void
We have followed up with the dealer and here is their response:*** *** #*** signed the attached agreement on 6/27/with our companyAt that time she had $25,of Federal Student Loans which is a standard payment of approximately $We submitted for her consolidation and a new repayment plan that she was approved for; the consolidation was on 09/02/and the approval for a Pay As You Earn repayment plan was $starting 10/24/2016. *** *** was due for a renewal this October of The client sent us her updated Proof of Income and we submitted for her renewal on 10/27/the file is still awaiting approval for the same payment and repayment planWe are expecting an approval from Fedloans soon
We purchased a contract from *** *** *** (dealer) on June 15, for this customer to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate or refinance student loans. The customer had three days to cancel the transaction from the date
of the agreement, June 11, 2015. The customer and dealer entered into a written agreement, which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. We also have a recorded verification call where the customer this transaction was explained to , and agreed to by the customer. We will not be cancelling this contract as requested, but our account representatives would be happy to work with the customer to get the payments paid on this account to avoid any negative reporting to the credit bureau
I am rejecting this response because:
They hold my loan and work with student loan solutions so they are apart of this just as muchMy loan was already consildatedI am not paying another payment for a loan that I wasnt aware of and promised to me was that the interest would be frozenThis is a huge scam to do paperwork for what?
We purchased a contract from *** *** (dealer) on October 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The contact the customer had to begin this process was with the dealer, not Equitable Acceptance. If the customer has an issue with the student loans, he must contact the dealer. The account is being reported as a charge account on the bureau because this is a "Revolving Credit Plan" and the credit bureau does not allow us to report any other way, but it is not a credit card. We look forward to having the customer fulfilling his obligation to us to avoid any negative reporting
I am rejecting this response because:
I entered into a forgiveness program in november of I do not recall speaking to anyone about my loans before then.
We purchased a contract from ***, Corp (dealer) on May 23, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy. Equitable Acceptance does not advertise as a student loan forgiveness program as stated in this complaint. The customer would have been working with the dealer regarding their student loan debt. The dealer has many programs to choose from and can put the customer into the best program based on the customer's financial situation. We were informed by the dealer on September 12, that the consolidation of debt was completedThis is a process that needs to be completed on a yearly basis, and dealer can assist with that also. If the customer is having an issue with the student loans, this must be addressed with the dealer. We look forward to having the customer fulfilling his obligation to us
We purchased a contract from Manhattan Beach Venture, LLC (dealer) on August 25, for the customer to pay the dealer the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. Equitable Acceptance is not a student loan consolidation company as the customer states, we purchase contracts and have nothing to do with the service the customer was offered by the dealer. The customer paid eight on time payments beginning in December of 2016, but stopped making payments to pay for this loan. The calls to the personal reference from the credit application supplied by the dealer was in an attempt to collect on a past due payment since we were unable to contact the customer. Since the customer stopped making payments on this account, we have charged off the account. The customer has no further obligation to us, however, she may owe something to the dealer for the work they did on her behalf
Attached are the documents the customer electronically signed with *** Corp (dealer) to have them work with the Department of Education to consolidate student loan debt. The dealer has indicated to me that they enrolled her in the REPAYE program with a $monthly payment and loan forgiveness. They have submitted the necessary paperwork to the DOE to have the student loan debt consolidated into the new program, and have not heard from the customer about her wanting to cancel. The dealer has offered to reach out to the customer to resolve this issue
I am rejecting this response because:*** *** and Equitable Acceptance work alongside one another in a partnership; therefore, if one of the two companies claim to provide a specific service with "guaranteed" results, yet the results of said service have failed to be provided, both companies are accountable for falsification based on ambiguous communication of services that would be provided versus what has actually been providedPer the relationship of *** ***/EA, one company should not partner with another company if either's claims contradict the otherRather than accepting its role in this partnership, EA is holding *** *** 100% acceptableyet this was a "contract" that EA bought from *** ***EA needs to accept responsibility for buying a contract from a company that is failing to meet its claims! According to EA, both companies were present upon initial contact with the consumer and both companies are apparently still receiving benefits/payment from the contact with the consumer, so both companies, logically, need to take responsibility regarding this complaintBecause EA is the middle man, so to speak, of this contract, responsibility needs to be addressed on EA's part and action to fix the dissatisfied consumer should be priority
We do not find this customer in our system based on the information provided. If we can see a copy of the credit bureau showing our inquiry we could do further investigation to see if the inquiry was authorized
We purchased a contract from *** *** ***, aka *** *** *** ("dealer") on January 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs to choose from to enter the customer into the best program based on their financial situation. The dealer also offered to manage the student loans and re-enroll into programs for four years. While the customer could do this service for free, they enlisted the dealer to help them and signed documents to finance the fee involved. Since the customer stopped making payments on this account in August of 2016, we cancelled the loan and reassigned back to the dealer. At this time, the customer has no obligation to Equitable Acceptance
We purchased a contract from *** Corp (dealer) on October 25, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debtThe customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student debt relief bureaucracyAccording to the signed loan documents, the customer had until midnight of October 24, to complete the cancellation process with the dealerWe have not been notified by the dealer that the process was completed on time by the customerOnce the dealer has been able to complete the consolidation process with the Department of Education, payments for this loan will begin, but no earlier than December 25, If there is an issue with the student loans, the customer needs to address them with the dealer at ###-###-####
We purchased a contract from *** *** *** *** (dealer) on August 9, for the customer to finance the purchase of tutoring services from the dealer. The dealer and customer had the arrangement for the services, and Equitable Acceptance was not involved with the agreementPrior to
funding this account, we completed a verification call with the customer to discuss this account. According to the dealer, they provided sessions of tutoring until October 4, 2017. The dealer notified us they attempted to contact the customer to discuss the remaining sessions to be completed, but they have been unsuccessful in making contact. The dealer would like to work with the customer to satisfy the service they are providing. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because:
I was told by the Equitable Acceptance Corporation representative that I spoke with that I needed this contract in order to consolidate my student loansI was mislead in where my payments were going and wasted months paying money for a service that I could have done myself for freeI was scammed into paying monthly payments that were in no way assisting in my student loan debtFor months I've made payments while struggling financiallySix months ago I began finding countless others who have been scammed in the same wayHad I been told that these services could have been done on my own versus informed that I required these seevices to enter the Student Loan Forgiveness program I would be months in to my months of qualifying payments and 1/of the way to debt forgivenessInstead I pay this company for nothing and struggle to pay my bills after also making payments towards my actual loan debtI intend to write to my Attorney General on this matter and do not feel I need to continue payments to Equitable Acceptance after being mislead in this entire processThis company takes advantage of individuals who are trying to use this debt forgiveness program.
We purchased a contract from Student Advisors *** (dealer) on August 23, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy on the customer's behalf. This is a yearly program that needs to be re-certified each year to see what program works best for the customer. The customer has been paying on her account to us since inception, and we look forward to having her fulfilling her obligation to us. The customer needs to contact the dealer and work with them to better understand the program they found to be the best for her financial situation
Initial Business Response /* (1000, 5, 2015/11/19) */
We purchased a contract from *** to finance a service they did for the customerThe service is that they work with the customer and a government agency to refinance student loan debtThis loan with us is a separate
agreementIt appears the customer has an issue with Progress Advocates and should contact them to resolveIn the meantime, the customer needs to pay this account so their credit is not affected negativelyPlease contact our collection department to make arrangements to bring this account currentCalls will continue to the customer from our collection department until the account is current, and stays current
(The consumer indicated he/she DID NOT accept the response from the business.)
This wasn't explained to meI was told this would pay my student loans off after yrs of monthly on time payments of $and some changeI feel I was falsely told information .when I called Federal Loans they told me they are not affiliated with this companyTherefore I will not make payments or any late fees to this companyThey shouldn't falsely represent themselvesThat's considered a scamWhen this is resolved then I will pay
We purchased a contract from MTCSL, Corp (dealer) on April 18, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer offered a service to help navigate the student loan relief bureaucracy. When the customer signed the electronic documents, she signed a form giving us permission to access her checking account to withdraw from her account to pay the monthly payments. The first payment on this account was due July 15, which the customer paid on July 19, and has since been returned to us as NSFWe would gladly send a copy of the documents she signed if she calls our customer service department and requests a copy of the documents to be sent to her. We look forward to having the customer fulfilling her obligation to us
We purchased a contract from ***, Corp (dealer) on May 31, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The customer paid this account in full on July 6, 2017. If there is an issue with the student loan consolidation, this must me taken up with the selling dealer. We appreciate the customer paying the account in full
I am rejecting this response because:I never had any contact with anyone from *** *** ***I entered into this agreement over the phone and at no time communicated with anyone from *** *** ***, everI never agreed to having a new loan opened in my nameThis company intentionally misled me over the phone to believe that they would affect my student loans, that any payment to them would he going directly to my student loans and that they were affiliated with the US department of educationAll of this is untrue and it is on the grounds of advertising and lies to me about what they do which I refute the legitimacy of the contract and seek a full refund of all payments from my bank account to Equitable AcceptanceI will be reporting this loan which was opened in my name without my legal permission, as a fraudulent loan to my credit agencies later today and will additionally be filing a formal complaint with my local police agency this afternoon as wellI have reported this "business" to the US department of education and plan on continuing to bring attention to the poor practices of this company until I am refunded in full and the contract which is not legal is deemed fully void
We have followed up with the dealer and here is their response:*** *** #*** signed the attached agreement on 6/27/with our companyAt that time she had $25,of Federal Student Loans which is a standard payment of approximately $We submitted for her consolidation and a new repayment plan that she was approved for; the consolidation was on 09/02/and the approval for a Pay As You Earn repayment plan was $starting 10/24/2016. *** *** was due for a renewal this October of The client sent us her updated Proof of Income and we submitted for her renewal on 10/27/the file is still awaiting approval for the same payment and repayment planWe are expecting an approval from Fedloans soon
We purchased a contract from *** *** *** (dealer) on June 15, for this customer to finance the fee the dealer charges to work with the Department of Education (DOE) to consolidate or refinance student loans. The customer had three days to cancel the transaction from the date
of the agreement, June 11, 2015. The customer and dealer entered into a written agreement, which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. We also have a recorded verification call where the customer this transaction was explained to , and agreed to by the customer. We will not be cancelling this contract as requested, but our account representatives would be happy to work with the customer to get the payments paid on this account to avoid any negative reporting to the credit bureau
I am rejecting this response because:
They hold my loan and work with student loan solutions so they are apart of this just as muchMy loan was already consildatedI am not paying another payment for a loan that I wasnt aware of and promised to me was that the interest would be frozenThis is a huge scam to do paperwork for what?
We purchased a contract from *** *** (dealer) on October 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The contact the customer had to begin this process was with the dealer, not Equitable Acceptance. If the customer has an issue with the student loans, he must contact the dealer. The account is being reported as a charge account on the bureau because this is a "Revolving Credit Plan" and the credit bureau does not allow us to report any other way, but it is not a credit card. We look forward to having the customer fulfilling his obligation to us to avoid any negative reporting
I am rejecting this response because:
I entered into a forgiveness program in november of I do not recall speaking to anyone about my loans before then.
We purchased a contract from ***, Corp (dealer) on May 23, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to navigate the student loan debt relief bureaucracy. Equitable Acceptance does not advertise as a student loan forgiveness program as stated in this complaint. The customer would have been working with the dealer regarding their student loan debt. The dealer has many programs to choose from and can put the customer into the best program based on the customer's financial situation. We were informed by the dealer on September 12, that the consolidation of debt was completedThis is a process that needs to be completed on a yearly basis, and dealer can assist with that also. If the customer is having an issue with the student loans, this must be addressed with the dealer. We look forward to having the customer fulfilling his obligation to us
We purchased a contract from Manhattan Beach Venture, LLC (dealer) on August 25, for the customer to pay the dealer the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. Equitable Acceptance is not a student loan consolidation company as the customer states, we purchase contracts and have nothing to do with the service the customer was offered by the dealer. The customer paid eight on time payments beginning in December of 2016, but stopped making payments to pay for this loan. The calls to the personal reference from the credit application supplied by the dealer was in an attempt to collect on a past due payment since we were unable to contact the customer. Since the customer stopped making payments on this account, we have charged off the account. The customer has no further obligation to us, however, she may owe something to the dealer for the work they did on her behalf
Attached are the documents the customer electronically signed with *** Corp (dealer) to have them work with the Department of Education to consolidate student loan debt. The dealer has indicated to me that they enrolled her in the REPAYE program with a $monthly payment and loan forgiveness. They have submitted the necessary paperwork to the DOE to have the student loan debt consolidated into the new program, and have not heard from the customer about her wanting to cancel. The dealer has offered to reach out to the customer to resolve this issue
I am rejecting this response because:*** *** and Equitable Acceptance work alongside one another in a partnership; therefore, if one of the two companies claim to provide a specific service with "guaranteed" results, yet the results of said service have failed to be provided, both companies are accountable for falsification based on ambiguous communication of services that would be provided versus what has actually been providedPer the relationship of *** ***/EA, one company should not partner with another company if either's claims contradict the otherRather than accepting its role in this partnership, EA is holding *** *** 100% acceptableyet this was a "contract" that EA bought from *** ***EA needs to accept responsibility for buying a contract from a company that is failing to meet its claims! According to EA, both companies were present upon initial contact with the consumer and both companies are apparently still receiving benefits/payment from the contact with the consumer, so both companies, logically, need to take responsibility regarding this complaintBecause EA is the middle man, so to speak, of this contract, responsibility needs to be addressed on EA's part and action to fix the dissatisfied consumer should be priority
We do not find this customer in our system based on the information provided. If we can see a copy of the credit bureau showing our inquiry we could do further investigation to see if the inquiry was authorized
We purchased a contract from *** *** ***, aka *** *** *** ("dealer") on January 18, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs to choose from to enter the customer into the best program based on their financial situation. The dealer also offered to manage the student loans and re-enroll into programs for four years. While the customer could do this service for free, they enlisted the dealer to help them and signed documents to finance the fee involved. Since the customer stopped making payments on this account in August of 2016, we cancelled the loan and reassigned back to the dealer. At this time, the customer has no obligation to Equitable Acceptance
We purchased a contract from *** Corp (dealer) on October 25, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debtThe customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student debt relief bureaucracyAccording to the signed loan documents, the customer had until midnight of October 24, to complete the cancellation process with the dealerWe have not been notified by the dealer that the process was completed on time by the customerOnce the dealer has been able to complete the consolidation process with the Department of Education, payments for this loan will begin, but no earlier than December 25, If there is an issue with the student loans, the customer needs to address them with the dealer at ###-###-####
We purchased a contract from *** *** *** *** (dealer) on August 9, for the customer to finance the purchase of tutoring services from the dealer. The dealer and customer had the arrangement for the services, and Equitable Acceptance was not involved with the agreementPrior to
funding this account, we completed a verification call with the customer to discuss this account. According to the dealer, they provided sessions of tutoring until October 4, 2017. The dealer notified us they attempted to contact the customer to discuss the remaining sessions to be completed, but they have been unsuccessful in making contact. The dealer would like to work with the customer to satisfy the service they are providing. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because:
I was told by the Equitable Acceptance Corporation representative that I spoke with that I needed this contract in order to consolidate my student loansI was mislead in where my payments were going and wasted months paying money for a service that I could have done myself for freeI was scammed into paying monthly payments that were in no way assisting in my student loan debtFor months I've made payments while struggling financiallySix months ago I began finding countless others who have been scammed in the same wayHad I been told that these services could have been done on my own versus informed that I required these seevices to enter the Student Loan Forgiveness program I would be months in to my months of qualifying payments and 1/of the way to debt forgivenessInstead I pay this company for nothing and struggle to pay my bills after also making payments towards my actual loan debtI intend to write to my Attorney General on this matter and do not feel I need to continue payments to Equitable Acceptance after being mislead in this entire processThis company takes advantage of individuals who are trying to use this debt forgiveness program.
We purchased a contract from Student Advisors *** (dealer) on August 23, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy on the customer's behalf. This is a yearly program that needs to be re-certified each year to see what program works best for the customer. The customer has been paying on her account to us since inception, and we look forward to having her fulfilling her obligation to us. The customer needs to contact the dealer and work with them to better understand the program they found to be the best for her financial situation
Initial Business Response /* (1000, 5, 2015/11/19) */
We purchased a contract from *** to finance a service they did for the customerThe service is that they work with the customer and a government agency to refinance student loan debtThis loan with us is a separate
agreementIt appears the customer has an issue with Progress Advocates and should contact them to resolveIn the meantime, the customer needs to pay this account so their credit is not affected negativelyPlease contact our collection department to make arrangements to bring this account currentCalls will continue to the customer from our collection department until the account is current, and stays current
(The consumer indicated he/she DID NOT accept the response from the business.)
This wasn't explained to meI was told this would pay my student loans off after yrs of monthly on time payments of $and some changeI feel I was falsely told information .when I called Federal Loans they told me they are not affiliated with this companyTherefore I will not make payments or any late fees to this companyThey shouldn't falsely represent themselvesThat's considered a scamWhen this is resolved then I will pay
We purchased a contract from MTCSL, Corp (dealer) on April 18, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer offered a service to help navigate the student loan relief bureaucracy. When the customer signed the electronic documents, she signed a form giving us permission to access her checking account to withdraw from her account to pay the monthly payments. The first payment on this account was due July 15, which the customer paid on July 19, and has since been returned to us as NSFWe would gladly send a copy of the documents she signed if she calls our customer service department and requests a copy of the documents to be sent to her. We look forward to having the customer fulfilling her obligation to us
We purchased a contract from ***, Corp (dealer) on May 31, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The customer paid this account in full on July 6, 2017. If there is an issue with the student loan consolidation, this must me taken up with the selling dealer. We appreciate the customer paying the account in full