Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have no issue fulfilling the contact knowing this buisness is legitimateI was worried this was a scam If I have proof this is a legitimate company I will continue to fulfill the contract.
I am rejecting this response because: somewhere along the line I was manipulated and told information about this company's intentionsI have continued to pay on my account bases on the fact it will affect my credit if I stop paymentsI hope no one else falls victim to this company's shenanigansMy remaining balance is still $1,and I am stuck with that because of terrible people in this world who pray on young student's trying to pay off their student loan debtPathetic!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have contacted *** *** and we were able to get a better understanding of the contract.
We purchased a contract from *** (dealer) on May 23, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly states the dealer offered a service to help navigate the student loan relief bureaucracy. We also have a recorded verification call done with the customer where the customer agreed to the transaction and understood the roles of the dealer and Equitable Acceptance. If there are questions regarding the student loans, they must be addressed with the dealer at ###-###-####. Once the dealer completes the consolidation process, the payments to repay the fee will begin. We look forward to having the customer fulfilling their obligation to us
We purchased a contract from *** (dealer) to finance the fee the dealer charges to do documentation preparation, and work with the Department of Education to consolidate or refinance student loans. The customer and dealer entered into a written agreement, which Equitable Acceptance is not
involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracy. We have a recorded verification call done prior to processing this loan where the customer agrees to the transaction with Equitable to finance the documentation preparation fee. We also have signed loan documents, and copies of the signed Consumer Agreement between the customer and dealer, and notice from the dealer that they have completed their work The first payment on this account was February 25, and we have deducted this payment and the March payment from the customer's checking account per the authorization we received from the customer when signing the loan documents. The dealer informed us on January 30, that the consolidation they did on the customer's behalf is complete. We look forward to the customer fulfilling her obligation to us
We purchased a contract from *** *** *** *** (dealer) on December 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We did not contact the customer regarding assistance to help pay off her Federal student loans, that contact would come from the dealer. The dealer has many programs to choose from to help the customer. The $monthly payment paid to us is for the documentation fee only. The customer was past the three day cancellation period on this account, so we cannot cancel this account. *** *** *** is not part of Equitable Acceptance, we purchase contracts from them. We look forward to having the customer fulfilling her obligation to us so we do not have to report negatively to the credit bureau
This customer was working with *** *** *** (dealer) and gave them permission to access her credit file to determine which program they have available to refinance or consolidate student loans. The inquiry was done on February 4, 2016. The dealer did not complete the necessary
documents for the application to get processed in our office. We cannot delete inquiries done on someones credit bureau since the dealer had the permission to access the bureau
We purchased a contract from *** *** *** (dealer) on September 9, for the customer to finance the fee the dealer charged the customer to work with the Department of Education (DOE) to refinance or consolidate their student loans. This loan has nothing to do with the
customer's student loans. The customer and dealer entered into a written agreement, in which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. The customer had three days to cancel the transaction but did not cancel. We will not be cancelling this account. If there is an issue with the student loan consolidation, the customer needs to contact the dealer to resolve. We look forward to having the customer fulfilling their obligation to us so we do not have to report negatively to their credit bureau
I am rejecting this response because: The company required me to sign an agreement before they actually did any work negotiating a change. Once I signed the contract they contacted my servicer. My servicer informed them that my loan could not be changed. I asked Equitable Acceptance why I signed a contract for work that needed to be done when my loan was never modified by them. I was told I needed to continue to make changes and they automatically take it from my account. I get a text message when it is completed. I can certainly block them as a vendor if they prefer
We purchased a contract from ** *** (dealer) on December 15, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer offered a service to help navigate the student loan debt relief bureaucracy. The initial call the customer states in this complaint was with the dealer, not Equitable Acceptance. We also have a recorded verification call done with the customer prior to funded which explained the transaction and our role. Part of the service the dealer offered is to re-certify the customer into the best program available for two additional years, which means the dealer will get the customer into the best program based on their circumstances. The initial program the dealer put the customer into was a Payment RePay program at zero dollars per month for months. Then after the first year the customer needs to be re-certified to stay in the same program. The customer needs to contract the dealer at ###-###-#### to work with them to resolve the question about the student loans. We look forward to having the customer fulfilling her obligation to us so we do not have report negatively to the credit bureaus
We purchased a contract from Student Loan Care (dealer) on March 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loans on the customer's behalf. The customer and dealer
entered into a written agreement, with Equitable Acceptance was not involved and clearly states the dealer is offering a service to navigate the student loan relief bureaucracy. Equitable has nothing to do with the status of the student loans, and the customer would have to contact the dealer to resolve any issues they may have. The dealer's phone number is ###-###-####. The customer paid their account in full on May 10, 2017. We will report the account as paid in full
We purchased a contract from *** *** aka *** *** Team, LLC ("dealer") on September 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.
The customer and dealer entered into an agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs from the DOE to choose from to help the customer based on the customer's financial situation. Part of the agreement the customer signed with the dealer is to have the dealer re-enroll the customer into a program at the DOE for four years. The loan documents were signed electronically through a third party service that authenticates the customer's signature. There was no fraudulent activity done by EAC. The customer has paid, and continues to pay EAC which would indicate acceptance of the transaction. We look forward to having the customer continue to make payments on her obligation to EAC so we do not have to report negatively on her credit files
As previously stated, we cannot find any information on this customer
that we, or one of the dealers we work with, pulled a credit bureau on this person based on the information we have. The Regular Inquiries page the customer attached does not help with our search. We will forward the information provided to TransUnion directly to see if they can assist us in finding where the inquiry was generated
We purchased a contract from *** ***, aka *** *** Team LLC ("dealer") on November 21, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy. The dealer enrolls the customer in the best program based on the customer's financial situation. The fee charged includes two additional re-enrollments. Depending on the program enrolled in, the payment may have been zero dollars to the student loans. However, every year the customer needs to be enrolled in that program to reap the benefit. The dealer can help with the explanation of how that works. Our loan is completely different that the student loans, and cannot be combined with the student loans. If you have questions regarding the service being provided by the dealer, they can be reached at ###-###-####. We look forward to having the customer continuing to pay this obligation to us
We purchased a contract from *** *** *** (dealer) on July 10, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student debt relief bureaucracy. We also have a recorded verification call which the customer acknowledging this loan. We have no notes in our customer service system indicating the customer has contacted our office. The customer will need to contact the dealer to resolve any issues with her student loans. We look forward to having the customer fulfill her obligation to us
Again, we purchased a contract from a dealer, *** *** *** *** *** for the customer to finance the fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. Equitable Acceptance was not involved with the transaction between the dealer and customer, other than the financing of the fee the dealer chargedThe dealer is who the customer would have worked with regarding their student loan debt. We have a recorded verification call done with the customer that indicates the customer understood Equitable's role in this transaction. While the customer could have done the consolidation on her own, she engaged the dealer to help her and they charge a fee that we financed. We look forward to having the customer fulfilling her obligation to us. Please contact the dealer to discuss any issues with the student loans and to check on status at this time
Initial Business Response /* (1000, 5, 2016/01/22) */
We purchased a contract on August 26, from *** *** LLC, (dealer), for this customer for the customer to receive a service from the dealerThe service is for the dealer to work with the Department of Education to refinance
student loans for four yearsThe customer received copies of the documents from the dealer when they electronically signed up for the service We can send her copies of the documents, but according to the collection notes the customer has not asked for themWe are not sure who *** is that she is referring toWe look forward to receiving payments from the customer on this account until paid in full
I am rejecting this response because:
I have been in touch with *** *** that advise every time for me to call you Equitable acceptanceI have called both parties multiple times to find out why my students loans have not been paid when I have had an automatic payment come out every month to Equitable acceptance of I do not feel that at this time I need to spend anymore time on the phone going in circlesOn why my students loans have not been paid since 2016?
I am rejecting this response because:i feel that complaint response doesn't help me at allI feel like equitable acceptance has been a lot of lies and a scamThey have done more damage to me than they have helped.
I am rejecting this response because: this response did not address my complaintMy issue is not with the loan or the process of paying back the loanI have been paying on this loan for close to two years with never having an issue with a late payment or missed paymentMy issue was with the payment made February of where I received an email confirmation and receipt of payment from Equitable acceptance where they state that the February payment was madeI did not get notification or any kind of communication till the end of February that the the payment did not get processedI told then I would have to check with my bank because I had noticed that it was paidMy complaint is upon trying to resolve this matter with Equitable acceptance their service representatives were completely unprofessional I have recorded conversations that they recorded that clearly show the unprofessionalism of their representative to be able to answer my questionsI had a question because I had a receipt from them for the payment and they we're telling me that the payment owed was almost double what my payment was I simply did not understand why and wanted to know what the additional charges wereUpon speaking with my bank I found out that there were plenty of funds available when payment was sent in to be processedI was repeatedly hung up on by supervisors and had to call in over times to finally get somebody who could resolve the February payment once I was able to finally get the answers I was looking for I gladly paid the amount that they said was remainingHowever the process to doing this took over daysThis is the source of my complaint not what the business responded to
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have no issue fulfilling the contact knowing this buisness is legitimateI was worried this was a scam If I have proof this is a legitimate company I will continue to fulfill the contract.
I am rejecting this response because: somewhere along the line I was manipulated and told information about this company's intentionsI have continued to pay on my account bases on the fact it will affect my credit if I stop paymentsI hope no one else falls victim to this company's shenanigansMy remaining balance is still $1,and I am stuck with that because of terrible people in this world who pray on young student's trying to pay off their student loan debtPathetic!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe have contacted *** *** and we were able to get a better understanding of the contract.
We purchased a contract from *** (dealer) on May 23, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly states the dealer offered a service to help navigate the student loan relief bureaucracy. We also have a recorded verification call done with the customer where the customer agreed to the transaction and understood the roles of the dealer and Equitable Acceptance. If there are questions regarding the student loans, they must be addressed with the dealer at ###-###-####. Once the dealer completes the consolidation process, the payments to repay the fee will begin. We look forward to having the customer fulfilling their obligation to us
We purchased a contract from *** (dealer) to finance the fee the dealer charges to do documentation preparation, and work with the Department of Education to consolidate or refinance student loans. The customer and dealer entered into a written agreement, which Equitable Acceptance is not
involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracy. We have a recorded verification call done prior to processing this loan where the customer agrees to the transaction with Equitable to finance the documentation preparation fee. We also have signed loan documents, and copies of the signed Consumer Agreement between the customer and dealer, and notice from the dealer that they have completed their work The first payment on this account was February 25, and we have deducted this payment and the March payment from the customer's checking account per the authorization we received from the customer when signing the loan documents. The dealer informed us on January 30, that the consolidation they did on the customer's behalf is complete. We look forward to the customer fulfilling her obligation to us
We purchased a contract from *** *** *** *** (dealer) on December 5, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We did not contact the customer regarding assistance to help pay off her Federal student loans, that contact would come from the dealer. The dealer has many programs to choose from to help the customer. The $monthly payment paid to us is for the documentation fee only. The customer was past the three day cancellation period on this account, so we cannot cancel this account. *** *** *** is not part of Equitable Acceptance, we purchase contracts from them. We look forward to having the customer fulfilling her obligation to us so we do not have to report negatively to the credit bureau
This customer was working with *** *** *** (dealer) and gave them permission to access her credit file to determine which program they have available to refinance or consolidate student loans. The inquiry was done on February 4, 2016. The dealer did not complete the necessary
documents for the application to get processed in our office. We cannot delete inquiries done on someones credit bureau since the dealer had the permission to access the bureau
We purchased a contract from *** *** *** (dealer) on September 9, for the customer to finance the fee the dealer charged the customer to work with the Department of Education (DOE) to refinance or consolidate their student loans. This loan has nothing to do with the
customer's student loans. The customer and dealer entered into a written agreement, in which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. The customer had three days to cancel the transaction but did not cancel. We will not be cancelling this account. If there is an issue with the student loan consolidation, the customer needs to contact the dealer to resolve. We look forward to having the customer fulfilling their obligation to us so we do not have to report negatively to their credit bureau
I am rejecting this response because: The company required me to sign an agreement before they actually did any work negotiating a change. Once I signed the contract they contacted my servicer. My servicer informed them that my loan could not be changed. I asked Equitable Acceptance why I signed a contract for work that needed to be done when my loan was never modified by them. I was told I needed to continue to make changes and they automatically take it from my account. I get a text message when it is completed. I can certainly block them as a vendor if they prefer
We purchased a contract from ** *** (dealer) on December 15, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer offered a service to help navigate the student loan debt relief bureaucracy. The initial call the customer states in this complaint was with the dealer, not Equitable Acceptance. We also have a recorded verification call done with the customer prior to funded which explained the transaction and our role. Part of the service the dealer offered is to re-certify the customer into the best program available for two additional years, which means the dealer will get the customer into the best program based on their circumstances. The initial program the dealer put the customer into was a Payment RePay program at zero dollars per month for months. Then after the first year the customer needs to be re-certified to stay in the same program. The customer needs to contract the dealer at ###-###-#### to work with them to resolve the question about the student loans. We look forward to having the customer fulfilling her obligation to us so we do not have report negatively to the credit bureaus
We purchased a contract from Student Loan Care (dealer) on March 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loans on the customer's behalf. The customer and dealer
entered into a written agreement, with Equitable Acceptance was not involved and clearly states the dealer is offering a service to navigate the student loan relief bureaucracy. Equitable has nothing to do with the status of the student loans, and the customer would have to contact the dealer to resolve any issues they may have. The dealer's phone number is ###-###-####. The customer paid their account in full on May 10, 2017. We will report the account as paid in full
We purchased a contract from *** *** aka *** *** Team, LLC ("dealer") on September 20, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt.
The customer and dealer entered into an agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs from the DOE to choose from to help the customer based on the customer's financial situation. Part of the agreement the customer signed with the dealer is to have the dealer re-enroll the customer into a program at the DOE for four years. The loan documents were signed electronically through a third party service that authenticates the customer's signature. There was no fraudulent activity done by EAC. The customer has paid, and continues to pay EAC which would indicate acceptance of the transaction. We look forward to having the customer continue to make payments on her obligation to EAC so we do not have to report negatively on her credit files
As previously stated, we cannot find any information on this customer
that we, or one of the dealers we work with, pulled a credit bureau on this person based on the information we have. The Regular Inquiries page the customer attached does not help with our search. We will forward the information provided to TransUnion directly to see if they can assist us in finding where the inquiry was generated
We purchased a contract from *** ***, aka *** *** Team LLC ("dealer") on November 21, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt bureaucracy. The dealer enrolls the customer in the best program based on the customer's financial situation. The fee charged includes two additional re-enrollments. Depending on the program enrolled in, the payment may have been zero dollars to the student loans. However, every year the customer needs to be enrolled in that program to reap the benefit. The dealer can help with the explanation of how that works. Our loan is completely different that the student loans, and cannot be combined with the student loans. If you have questions regarding the service being provided by the dealer, they can be reached at ###-###-####. We look forward to having the customer continuing to pay this obligation to us
We purchased a contract from *** *** *** (dealer) on July 10, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student debt relief bureaucracy. We also have a recorded verification call which the customer acknowledging this loan. We have no notes in our customer service system indicating the customer has contacted our office. The customer will need to contact the dealer to resolve any issues with her student loans. We look forward to having the customer fulfill her obligation to us
Again, we purchased a contract from a dealer, *** *** *** *** *** for the customer to finance the fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. Equitable Acceptance was not involved with the transaction between the dealer and customer, other than the financing of the fee the dealer chargedThe dealer is who the customer would have worked with regarding their student loan debt. We have a recorded verification call done with the customer that indicates the customer understood Equitable's role in this transaction. While the customer could have done the consolidation on her own, she engaged the dealer to help her and they charge a fee that we financed. We look forward to having the customer fulfilling her obligation to us. Please contact the dealer to discuss any issues with the student loans and to check on status at this time
Initial Business Response /* (1000, 5, 2016/01/22) */
We purchased a contract on August 26, from *** *** LLC, (dealer), for this customer for the customer to receive a service from the dealerThe service is for the dealer to work with the Department of Education to refinance
student loans for four yearsThe customer received copies of the documents from the dealer when they electronically signed up for the service We can send her copies of the documents, but according to the collection notes the customer has not asked for themWe are not sure who *** is that she is referring toWe look forward to receiving payments from the customer on this account until paid in full
I am rejecting this response because:
I have been in touch with *** *** that advise every time for me to call you Equitable acceptanceI have called both parties multiple times to find out why my students loans have not been paid when I have had an automatic payment come out every month to Equitable acceptance of I do not feel that at this time I need to spend anymore time on the phone going in circlesOn why my students loans have not been paid since 2016?
I am rejecting this response because:i feel that complaint response doesn't help me at allI feel like equitable acceptance has been a lot of lies and a scamThey have done more damage to me than they have helped.
I am rejecting this response because: this response did not address my complaintMy issue is not with the loan or the process of paying back the loanI have been paying on this loan for close to two years with never having an issue with a late payment or missed paymentMy issue was with the payment made February of where I received an email confirmation and receipt of payment from Equitable acceptance where they state that the February payment was madeI did not get notification or any kind of communication till the end of February that the the payment did not get processedI told then I would have to check with my bank because I had noticed that it was paidMy complaint is upon trying to resolve this matter with Equitable acceptance their service representatives were completely unprofessional I have recorded conversations that they recorded that clearly show the unprofessionalism of their representative to be able to answer my questionsI had a question because I had a receipt from them for the payment and they we're telling me that the payment owed was almost double what my payment was I simply did not understand why and wanted to know what the additional charges wereUpon speaking with my bank I found out that there were plenty of funds available when payment was sent in to be processedI was repeatedly hung up on by supervisors and had to call in over times to finally get somebody who could resolve the February payment once I was able to finally get the answers I was looking for I gladly paid the amount that they said was remainingHowever the process to doing this took over daysThis is the source of my complaint not what the business responded to