We purchased a contract from ***, Corp dba ** *** *** ("dealer") on March 30, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to consolidate or refinance student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding of the loan that explained the transaction and the customer's acceptance of the loan. EAC did not contact the customer as a loan forgiveness program as stated in the complaint, the customer either contacted the dealer or the dealer contacted the customer. EAC has nothing to do with the actual student loans, we only finance the fee charged by the dealer which the customer agreed to pay. The dealer has many programs available to choose from, and they enroll the customer in the best program based on the customer's financial situation. The initial enrollment was in an Income Driven Repayment Plan that had a zero payment to the student loans for the first year. After the first year, the customer needs to re-enroll in the program to stay in the zero payment on student loans program. The dealer has agreed to assist the customer for two additional enrollments after the first year. The customer needs to contact the dealer to have them re-enroll them in the best program available to the them with the DOE. The dealer's customer service department can be reached at ###-###-####. We look forward to having the customer fulfilling her obligation to us to ensure a positive credit rating
Attached is the response we had to a Consumer Finance Protection Bureau (CFPB) complaint done by this customer. We have closed this account, and the customer has no further obligation to us. We find the accusations by this customer as defamatory and unfounded
We purchased a contract from *** *** *** (dealer) on December 20, for the customer to finance the documentation preparation fee charged to work with the Department of Education to refinance or consolidate student loans. The customer and dealer entered into a written agreement,
which Equitable Acceptance is not involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracyThe customer had set up for automatic payments beginning February 15, 2017, and both that payment and the next payment for March were returned by his bank. The account was cancelled on March 27, 2017. The credit bureau should update in April when we electronically notify the credit bureau agency of the cancellation. This trade line should then be removed from the customer's file
We purchased a contract from *** *** (dealer) on May 11, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. We cannot cancel this transaction as requested. If the customer has an issue with the status of the student loans, she must address them with the dealer. Per the terms of the original agreement, the dealer offered to re-enroll the customer on the best program for their situation for three years after the initial consolidation. We look forward to having the customer fulfilling their obligation to us
I am rejecting this response because:None of the money that I have paid them has gone to my student loansI still owe the same amountSo therefore, I will not be paying this company anymore money and will be paying the people that my loan is throughI am very upset about this and fill like they have cheated me out of this moneySo they just need to cancel any future payments from me
The customer was working with *** *** aka *** *** Team, LLC (dealer) to consolidate or refinance student loan debt. The dealer would have had verbal or written permission from the customer to access the credit file to see if she qualified for a loan to finance the document
preparation fee charged by the dealer. The customer and dealer may have entered into a written agreement, which Equitable Acceptance was not involved that clearly stated the dealer was offering a service to help navigate the student debt relief bureaucracy. Since the dealer and customer did not complete the process to create a loan with us, we can attempt to have the inquiry removed from the TransUnion credit file. This is not up to us to remove, but a decision by the credit bureau
We purchased a contract from *** *** *** aka *** *** *** *** ("dealer") on October 1, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer has many programs available to choose from and enrolled the customer in the best program based on the customer's financial situation. The dealer also agreed to monitor and re-enroll the customer for four years. If there is questions about the programs, or re-enrollment, they must be address by the dealer. The dealer's customer service number is ###-###-####. We look forward to having the customer fulfilling his obligation to us
We purchased a contract on October 13, from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding that explained the loan and Equitable Acceptance's role as the finance company and that the loan has nothing to do with student loan debt. The contract was to pay for month management of the process. This is not a one time occurance, and the process needs to be re-certified every year. The dealer is offering to do this process for the customer for months. This contract was for $and the current balance is $836.81. We look forward to having the customer continuing to pay for this account to avoid any negative reporting to the credit bureaus
We purchased a contract from *** *** *** *** *** (dealer) on October 21, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. The dealer is who this customer has been working with, we have not spoken to this customer since we quoted a payoff on January 9, The dealer had offered to work with the customer for four years of re-enrollments. We have been informed by the dealer the initial consolidation was complete, any further enrollments need to be verified with the dealer. We thank the customer for keeping her account with us in a current status. If there is any issues with the student loans, please address them with the dealer
Initial Business Response /* (1000, 5, 2015/10/07) */
We purchased a contract from *** for them to work with the customer and their student loans We are financing the cost of the service they are providing on behalf of the customerThe customer still has to repay the student
loans as Progress worked out for them with the student loan companyThe customer signed the documents and gave us permission to deduct money from her checking account to repay the debtPer the terms of the agreement, the customer had three days to cancel the transaction with the dealerIf the customer wants us to stop the automatic payment deductions, she must contact our customer service department
As stated in the Revdex.com Review submitted 3/10/17: We purchased a contract from Student Advocates (dealer) to finance the documentation prep fee they charge to work with the DOE to consolidate or refinance student loans for the customerThe first payment on this account was set up for 3/15/and is
set up for automatic payments from the customer's checking accountWe deducted the payment on that dateThere was no payment that was missed in February as stated in the customer's reviewThe customer called us in early February with questions regarding her loan, which we helped her withWe attempted to call the customer on March to ask her if she had any questions and remind her that her payment us due on the 15th and we would be deducting the payment from her checking accountWe were not calling because she was late on a payment as she told us when we called her, and she went off on a tangent of bad reviews and working with the DOEOur customer service representative ended the call because the customer was not listening to our explanation for the callWe apologize if the customer was upset with this series of events, but it was not our intention to be confrontationalAs previously stated, this account is set up for automatic payments, so we should not have any reason to call the customer in the future as long as the account stays currentSubmitted: 03/16/2017There was no late fee ever added to this account
Good Morning, Ms*** Thank you for your prompt response to this matter.....I am rejecting this response because:
I have no knowledge of a contract or financial liability with this companyIt is also that I have contacted this company in regards to any alleged debtI would like this company and/or the Revdex.com to assist in the removal of this negative reporting of this alleged debt from ALL major credit report bureaus (Experian, Equifax, and TransUnion).Again, I appreciate your assistance in this matter. Respectfully, Carmen ***
We purchased a contract from *** *** *** *** (dealer) on November 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate their student loans. The customer and dealer entered into a
written agreement, with Equitable Acceptance was not involved and clearly states the dealer was offering a service of helping to navigate the student loan relief bureaucracy. *** *** *** is but one of many companies who offer to assist student loan debtors through the bureaucratic labyrinth that is loan debt relief. Had the customer read the documents they signed, they would have realized this loan was a Revolving Purchase agreement and the fees associated, such as late fees, NSF fees, interest, etc. We look forward to working with the customer to fulfill their obligation to us
We purchased a contract from Feded Services, aka Student Loan Relief Department or *** *** ***, on June 20, 2016. The contract was for a service they did for customer regarding her student loan restructuring. We had authorization per the terms of the signed documents to
deduct the monthly payment from the customer's credit card. If the customer has any questions, they can reach our Customer Service department at ###-###-####, or the Customer Service department of the dealer at ###-###-####
We purchased a contract from Progress Advocates Group (dealer) on October 5, for the customer to finance the fee the dealer charged to work with the Department of Education (DOE) to consolidate student loans. The fee is the charge the dealer has to do the work on the customer's
behalf. The statement stating the customer feels scammed is not accurate. The customer signed documents to approve the processing of this loan. The customer signed the Credit Request Authorization, Revolving Credit Plan, and Purchase Agreement stating they agreed to the loan and will repay the obligation. We also have a recording between the dealer and customer authorizing the transaction. For the customer to stop paying on this account may lead to a negative reporting to the credit burau. Our Account Representatives would be willing to work with the customer to repay this debt if there is a problem with making the payments on time
We purchased a contract from *** *** (dealer) on November 24, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loans. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved, and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We never claimed we would lower student loans, that would have been the dealer. We have a recorded verification call done with the customer which explained the transaction, and states the customer agreed to the loan. The customer needs to contact the dealer at ###-###-#### to find out the status of the this transaction, and get clarification on what the dealer did and will do for them. We appreciate the customer has paid all payments to date, and will continue to fulfilling their obligation to us. We will not be cancelling this account or refunding any money
We purchased a contract from Performance SLC, LLC (dealer) on May 6, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an agreement
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to the customer to navigate the student loan relief bureaucracy. We did not initiate the phone call to start this process as stated in the complaint, that would have come from the dealer. The dealer has many programs to utilize to determine which one is best for the customer. After one year, the dealer needs to re-enroll in the program, and make sure the customer is still in the best program for them. The account with Equitable is just to pay for the service the dealer perform on the customer's behalf. The customer paid all payments to us as agreed, until this month when we did not get a payment. If the customer has an issue with the status of her student loans, she must contract the dealer to resolve as Equitable Acceptance is not involved with that part of the process. We look forward to having the customer fulfilling her obligation to us and not hurting her credit profile by not making payments to this account
We purchased a contract from *** *** *** *** *** *** *** ("dealer") on June 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available from the DOE to chose from depending on the customer's financial situation. Part of the fee charged by the dealer also included month management of student loans and re-enrollment with the DOE. EAC had no involvement in this process since we are the finance company that the dealer choose to sell the contract toIf there are questions regarding the student loans, or the program enrolled in with the DOE, they must be addressed by the dealer's customer service department at ###-###-####. We look forward to having the customer fulfilling her obligation to EAC
We purchased a contract from *** *** (dealer) for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. While the customer can do this themselves, they agreed to have the dealer do the work for them for a fee. That fee is is in the form of the loan with us at $per month until paid in full. We also have a recorded verification call done with the customer which indicates the customer agreed to this transaction. We will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us
We purchased a contract from ***, Corp dba ** *** *** ("dealer") on March 30, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to consolidate or refinance student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding of the loan that explained the transaction and the customer's acceptance of the loan. EAC did not contact the customer as a loan forgiveness program as stated in the complaint, the customer either contacted the dealer or the dealer contacted the customer. EAC has nothing to do with the actual student loans, we only finance the fee charged by the dealer which the customer agreed to pay. The dealer has many programs available to choose from, and they enroll the customer in the best program based on the customer's financial situation. The initial enrollment was in an Income Driven Repayment Plan that had a zero payment to the student loans for the first year. After the first year, the customer needs to re-enroll in the program to stay in the zero payment on student loans program. The dealer has agreed to assist the customer for two additional enrollments after the first year. The customer needs to contact the dealer to have them re-enroll them in the best program available to the them with the DOE. The dealer's customer service department can be reached at ###-###-####. We look forward to having the customer fulfilling her obligation to us to ensure a positive credit rating
Attached is the response we had to a Consumer Finance Protection Bureau (CFPB) complaint done by this customer. We have closed this account, and the customer has no further obligation to us. We find the accusations by this customer as defamatory and unfounded
I am rejecting this response because: the person who contacted me did not explain it this way and you all know that.
We purchased a contract from *** *** *** (dealer) on December 20, for the customer to finance the documentation preparation fee charged to work with the Department of Education to refinance or consolidate student loans. The customer and dealer entered into a written agreement,
which Equitable Acceptance is not involved and clearly states the dealer offers a service of helping to navigate the student loan relief bureaucracyThe customer had set up for automatic payments beginning February 15, 2017, and both that payment and the next payment for March were returned by his bank. The account was cancelled on March 27, 2017. The credit bureau should update in April when we electronically notify the credit bureau agency of the cancellation. This trade line should then be removed from the customer's file
We purchased a contract from *** *** (dealer) on May 11, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. We cannot cancel this transaction as requested. If the customer has an issue with the status of the student loans, she must address them with the dealer. Per the terms of the original agreement, the dealer offered to re-enroll the customer on the best program for their situation for three years after the initial consolidation. We look forward to having the customer fulfilling their obligation to us
I am rejecting this response because:None of the money that I have paid them has gone to my student loansI still owe the same amountSo therefore, I will not be paying this company anymore money and will be paying the people that my loan is throughI am very upset about this and fill like they have cheated me out of this moneySo they just need to cancel any future payments from me
The customer was working with *** *** aka *** *** Team, LLC (dealer) to consolidate or refinance student loan debt. The dealer would have had verbal or written permission from the customer to access the credit file to see if she qualified for a loan to finance the document
preparation fee charged by the dealer. The customer and dealer may have entered into a written agreement, which Equitable Acceptance was not involved that clearly stated the dealer was offering a service to help navigate the student debt relief bureaucracy. Since the dealer and customer did not complete the process to create a loan with us, we can attempt to have the inquiry removed from the TransUnion credit file. This is not up to us to remove, but a decision by the credit bureau
We purchased a contract from *** *** *** aka *** *** *** *** ("dealer") on October 1, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer has many programs available to choose from and enrolled the customer in the best program based on the customer's financial situation. The dealer also agreed to monitor and re-enroll the customer for four years. If there is questions about the programs, or re-enrollment, they must be address by the dealer. The dealer's customer service number is ###-###-####. We look forward to having the customer fulfilling his obligation to us
We purchased a contract on October 13, from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding that explained the loan and Equitable Acceptance's role as the finance company and that the loan has nothing to do with student loan debt. The contract was to pay for month management of the process. This is not a one time occurance, and the process needs to be re-certified every year. The dealer is offering to do this process for the customer for months. This contract was for $and the current balance is $836.81. We look forward to having the customer continuing to pay for this account to avoid any negative reporting to the credit bureaus
We purchased a contract from *** *** *** *** *** (dealer) on October 21, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer
entered into a written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. The dealer is who this customer has been working with, we have not spoken to this customer since we quoted a payoff on January 9, The dealer had offered to work with the customer for four years of re-enrollments. We have been informed by the dealer the initial consolidation was complete, any further enrollments need to be verified with the dealer. We thank the customer for keeping her account with us in a current status. If there is any issues with the student loans, please address them with the dealer
Initial Business Response /* (1000, 5, 2015/10/07) */
We purchased a contract from *** for them to work with the customer and their student loans We are financing the cost of the service they are providing on behalf of the customerThe customer still has to repay the student
loans as Progress worked out for them with the student loan companyThe customer signed the documents and gave us permission to deduct money from her checking account to repay the debtPer the terms of the agreement, the customer had three days to cancel the transaction with the dealerIf the customer wants us to stop the automatic payment deductions, she must contact our customer service department
As stated in the Revdex.com Review submitted 3/10/17: We purchased a contract from Student Advocates (dealer) to finance the documentation prep fee they charge to work with the DOE to consolidate or refinance student loans for the customerThe first payment on this account was set up for 3/15/and is
set up for automatic payments from the customer's checking accountWe deducted the payment on that dateThere was no payment that was missed in February as stated in the customer's reviewThe customer called us in early February with questions regarding her loan, which we helped her withWe attempted to call the customer on March to ask her if she had any questions and remind her that her payment us due on the 15th and we would be deducting the payment from her checking accountWe were not calling because she was late on a payment as she told us when we called her, and she went off on a tangent of bad reviews and working with the DOEOur customer service representative ended the call because the customer was not listening to our explanation for the callWe apologize if the customer was upset with this series of events, but it was not our intention to be confrontationalAs previously stated, this account is set up for automatic payments, so we should not have any reason to call the customer in the future as long as the account stays currentSubmitted: 03/16/2017There was no late fee ever added to this account
Good Morning, Ms*** Thank you for your prompt response to this matter.....I am rejecting this response because:
I have no knowledge of a contract or financial liability with this companyIt is also that I have contacted this company in regards to any alleged debtI would like this company and/or the Revdex.com to assist in the removal of this negative reporting of this alleged debt from ALL major credit report bureaus (Experian, Equifax, and TransUnion).Again, I appreciate your assistance in this matter. Respectfully, Carmen ***
We purchased a contract from *** *** *** *** (dealer) on November 16, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate their student loans. The customer and dealer entered into a
written agreement, with Equitable Acceptance was not involved and clearly states the dealer was offering a service of helping to navigate the student loan relief bureaucracy. *** *** *** is but one of many companies who offer to assist student loan debtors through the bureaucratic labyrinth that is loan debt relief. Had the customer read the documents they signed, they would have realized this loan was a Revolving Purchase agreement and the fees associated, such as late fees, NSF fees, interest, etc. We look forward to working with the customer to fulfill their obligation to us
We purchased a contract from Feded Services, aka Student Loan Relief Department or *** *** ***, on June 20, 2016. The contract was for a service they did for customer regarding her student loan restructuring. We had authorization per the terms of the signed documents to
deduct the monthly payment from the customer's credit card. If the customer has any questions, they can reach our Customer Service department at ###-###-####, or the Customer Service department of the dealer at ###-###-####
We purchased a contract from Progress Advocates Group (dealer) on October 5, for the customer to finance the fee the dealer charged to work with the Department of Education (DOE) to consolidate student loans. The fee is the charge the dealer has to do the work on the customer's
behalf. The statement stating the customer feels scammed is not accurate. The customer signed documents to approve the processing of this loan. The customer signed the Credit Request Authorization, Revolving Credit Plan, and Purchase Agreement stating they agreed to the loan and will repay the obligation. We also have a recording between the dealer and customer authorizing the transaction. For the customer to stop paying on this account may lead to a negative reporting to the credit burau. Our Account Representatives would be willing to work with the customer to repay this debt if there is a problem with making the payments on time
We purchased a contract from *** *** (dealer) on November 24, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loans. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved, and clearly states the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We never claimed we would lower student loans, that would have been the dealer. We have a recorded verification call done with the customer which explained the transaction, and states the customer agreed to the loan. The customer needs to contact the dealer at ###-###-#### to find out the status of the this transaction, and get clarification on what the dealer did and will do for them. We appreciate the customer has paid all payments to date, and will continue to fulfilling their obligation to us. We will not be cancelling this account or refunding any money
We purchased a contract from Performance SLC, LLC (dealer) on May 6, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an agreement
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to the customer to navigate the student loan relief bureaucracy. We did not initiate the phone call to start this process as stated in the complaint, that would have come from the dealer. The dealer has many programs to utilize to determine which one is best for the customer. After one year, the dealer needs to re-enroll in the program, and make sure the customer is still in the best program for them. The account with Equitable is just to pay for the service the dealer perform on the customer's behalf. The customer paid all payments to us as agreed, until this month when we did not get a payment. If the customer has an issue with the status of her student loans, she must contract the dealer to resolve as Equitable Acceptance is not involved with that part of the process. We look forward to having the customer fulfilling her obligation to us and not hurting her credit profile by not making payments to this account
We purchased a contract from *** *** *** *** *** *** *** ("dealer") on June 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available from the DOE to chose from depending on the customer's financial situation. Part of the fee charged by the dealer also included month management of student loans and re-enrollment with the DOE. EAC had no involvement in this process since we are the finance company that the dealer choose to sell the contract toIf there are questions regarding the student loans, or the program enrolled in with the DOE, they must be addressed by the dealer's customer service department at ###-###-####. We look forward to having the customer fulfilling her obligation to EAC
We purchased a contract from *** *** (dealer) for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement, which
Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. While the customer can do this themselves, they agreed to have the dealer do the work for them for a fee. That fee is is in the form of the loan with us at $per month until paid in full. We also have a recorded verification call done with the customer which indicates the customer agreed to this transaction. We will not be cancelling this account, and look forward to having the customer fulfilling her obligation to us