We purchased a contract from *** *** *** (dealer) on August 2, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer offered a service to help navigate the student loan relief bureaucracy. A copy of this document is attached. The dealer informed us on August 28, that the account we have for this customer should be cancelled. We cancelled the account on August 28, 2017. The customer no longer has any obligation to Equitable Acceptance
Shortly after the customer had a conversation with our collection manager, we waived the $late fee. As I understand this account, there appears to be an issue with the credit card payments being processed automatically each month. We had an incorrect expiration date in our
system. We will work with our IT people to try to resolve this issue. The automatic payment we ran today did not process, as it was declined by the customer's credit card company. The payment needs to be paid prior to May to avoid a late fee for this payment
We purchased a contract from *** *** (dealer) for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written agreement, which Equitable
was not involved and clearly states the dealer was offing a service of helping to navigate the student loan relief bureaucracy. Any solicitation done to create this transaction was done by the dealer, we do not work with customers to do these accounts. The dealer also did a verification call which was recorded where the customer agreed to the transaction, and understood Equitable Acceptance's role in the process. We received notice from the dealer on August 7, to cancel this account, which we did that dayThe customer no longer has any obligation to us
As previously stated, we purchased a contract from a dealer to help the customer finance the fee charged by the dealer We did not pursue and obtain permission to do this transaction, that was done by the dealer, ***. If there are any issues with the student loans, they need to be addressed with the dealer at ###-###-####. We will not be cancelling this transaction, or refunding any money as requested. We look forward to having the customer fulfilling his legal obligation to us so we do not have report this as a negative account to the credit bureaus
I am rejecting this response because:
I'm not paying anymore money to a company that works with scam artist and I'll dispute it with the credit bureaus myself Because they know they have several complaints with the same company through you all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe purpose of this complaint was to have Equitable Acceptance honor what they told me that I could cancel anytime with them with no cancellation feeAs long as Equitable Acceptance cancelled my account with no cancellation fee and no longer contacts me then I am satisfied with the results of this issueThank you
We purchased a contract from ** *** *** (dealer) for the customer to purchase a Hyla cleaning system on November 23, 2015. THe first payment was due May 15, 2016, which was paid on May and was assessed a late fee since it was paid more than days lateOther payments were paid
late also, and late fees added to the account. No payment was received on this account in June, 2016. The last payment paid on this account was in September, 2016. We sent out paperwork to do a reage of the account to bring the account current, and yes, there is a charge to do the paperwork. Since no payment was received for several months, to do the reage of the account will cause us to collect interest due us. We charge the fee to attempt to recoup some of our interest income loss. The customer had this explained to him on a couple of occasions, but did not want to pay the fee, and hung up on our representative. This account was charged off on November 11, for not-payment. If the customer would like to make arrangements with our recovery department to pay on this charge off in the future, he can call our recovery department and they can work with him to pay this obligation
We purchased a contract from *** *** *** (dealer) on July 25, for the customer to finance the document preparation fee the dealer charges to work with the Department of Education to consolidate or refinance student loans. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the customer agrees to pay for the service the dealer was going to do to navigate the student loan relief bureaucracy. The dealer has many programs available to them and can find the best program for the customer. We have been informed by the dealer that they have completed the service. If there is an issue with the student loans, you will need to call the dealer, their customer service number is ###-###-####
Initial Business Response /* (1000, 5, 2015/08/25) */
On June 24, an online payment was made to the customer's account through our website On June 25, an automatic payment was also deducted from her checking account as per the electronic funds transfer (EFT) we set up with the customer
The payment paid on June was returned to us because the account information could not be foundWe deducted the payment from our account, and added a NSF fee, and late chargeWe also stopped the EFT from future deductions because we thought the bad payment was from that transaction, but it was from the transaction from the day before When we attempted to contact the customer about the bad payment, she said she had never been on our website to make a paymentHowever, the security set up on the account would not allow someone else to access her accountShe sent information to us from her bank showing the payment on June was successfully deducted from her accountWe then realized the bad payment was from the June transaction We have waived all fees, and brought the account currentWe have also set the EFT to begin again with the August paymentWe have attempted unsuccessfully to contact the customer to explain what we have done to her accountIf she would contact our collection manager at XXX-XXX-XXXX, our manager would be happy to explain the events that have happened We will not be forgiving the remaining balance on the account as the customer is askingWe would be happy to discuss alternative financing to her as needed to keep this account current and get paid in full
The loan documents electronically signed by the customer show payments for this account at $per month. The payments have not and will not change, they are the same until the loan is paid in full. Again, the agreement for consolidation and re-certification is between the customer and MTCSL, Corp (dealer). If there is a question about what services the dealer is to perform on behalf of the customer, they must be address with the dealer
We purchased a contract from *** *** *** ("dealer") on January 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into
a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The service the dealer provided was to enroll the customer into the best program available based on the customer's financial situation. The customer also paid for three additional years of re-enrollment which may be completed every year. If the customer's situation changes, that may have a bearing on what program is best for the customer. The dealer is able to assist the customer on this. The customer service phone number for the dealer is ###-###-####. We look forward to having the customer continuing to fulfill her obligation to us
I am rejecting this response because: I have already contacted to dealer and they agreed to notify Equitable Acceptance regarding the cancellationI have since been unable to get in touch with the dealer but I believe Equitable Acceptance should have received the notification
We cannot find the inquiry for this customer made in June of 2016. We would need a copy of the credit bureau to do further investigation. We searched by name, address, and could not find an inquiry on that date.
We purchased a contract from *** ("dealer") on August 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The dealer has many program at their disposal to choose which works best for the customer based on the customer's financial situation. The initial program the customer was to be enrolled in was a Pay as you Earn program with zero payments to the student loans for the first year. After the first year, the dealer was offering to work with the customer and DOE to re-enroll into the best program. If the customer is having an issue with the student loan servicer and payments, they must be addressed with the dealer. The dealer's customer service number is ###-###-####. We look forward to having the customer fulfilling her obligation to us
We purchased a contract from *** *** *** *** (dealer) on March 22, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The offer by the dealer was to find the best program for the customer's situation on behalf of the customer, which is not a free service. We also have a recorded verification call done which explained the role of Equitable Acceptance in this transaction. If the customer is having issues with the dealer regarding their student loans, they need to talk to the dealer. Since the customer stopped making payments to us after making the first two payments, we have charged this account off and the customer no longer has any obligation to Equitable Acceptance
We purchased a contract from *** *** ("dealer") on January 31, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. We also have a recorded verification call done with the customer prior to funding this loan which explained the transaction and the customer agreed to the loan and understood that this was a separate loan from the student loan payments. The dealer has many options available to them from the DOE to choose from to enroll the customer into the best program based on the customer's financial situation. According to the Preparation Service Agreement created by the dealer, the new payment on the consolidated student loans would be $for months. However, the customer needs to re-enroll into the program each year to stay in the same program. The dealer has offered, as part of the service they sold the customer, to monitor and re-enroll the customer for two additional years. If the loan servicer is stating there is a problem with the student loans, the customer needs to address this with the dealer. They can be reached at 888-636-8670. The customer has given the dealer authority to work with the DOE on his behalf. We look forward to having the customer fulfilling his obligation to us to avoid any negative reporting to the customer's credit files
We purchased a contract from *** *** *** (dealer) on April 11, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. Equitable Acceptance did not contact the customer initially, that was done by the dealer. If there is an issue with the student loans, this must be addressed by the dealer at ###-###-####. We also have a recorded verification call done with the customer which explained the transaction, and the separate account being set up with us. The customer agreed to this on the call, and signed the documents authorizing the account set up. We look forward to having the customer fulfilling his obligation to us so we do not have to report the account negatively to the credit bureaus
We purchased a contract from *** *** *** (dealer) on August 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer needs to be contacted with questions about the student loans. The customer service number to contact them is ###-###-####, to check on the status of the repayment plan the dealer set the customer up in. We look forward for having he customer continuing to fulfill her obligation to us
As previously stated, you need to contact the selling dealer - *** *** aka *** *** Team LLC - if you have questions about the student loans, or the process of selling they did prior to our purchase of the contract. It appears the complaint should be addressed to the dealer, not Equitable Acceptance. The dealer can be reached at ###-###-####. We have forwarded this complaint to them to address
I am rejecting this response because:I was not aware it was a free service and they did not consolidate my loans and my debt remained unpaid to the point of garnishment They did not help me only took of advantage of me
We purchased a contract from *** *** *** (dealer) on August 2, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer offered a service to help navigate the student loan relief bureaucracy. A copy of this document is attached. The dealer informed us on August 28, that the account we have for this customer should be cancelled. We cancelled the account on August 28, 2017. The customer no longer has any obligation to Equitable Acceptance
Shortly after the customer had a conversation with our collection manager, we waived the $late fee. As I understand this account, there appears to be an issue with the credit card payments being processed automatically each month. We had an incorrect expiration date in our
system. We will work with our IT people to try to resolve this issue. The automatic payment we ran today did not process, as it was declined by the customer's credit card company. The payment needs to be paid prior to May to avoid a late fee for this payment
We purchased a contract from *** *** (dealer) for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The dealer and customer entered into a written agreement, which Equitable
was not involved and clearly states the dealer was offing a service of helping to navigate the student loan relief bureaucracy. Any solicitation done to create this transaction was done by the dealer, we do not work with customers to do these accounts. The dealer also did a verification call which was recorded where the customer agreed to the transaction, and understood Equitable Acceptance's role in the process. We received notice from the dealer on August 7, to cancel this account, which we did that dayThe customer no longer has any obligation to us
As previously stated, we purchased a contract from a dealer to help the customer finance the fee charged by the dealer We did not pursue and obtain permission to do this transaction, that was done by the dealer, ***. If there are any issues with the student loans, they need to be addressed with the dealer at ###-###-####. We will not be cancelling this transaction, or refunding any money as requested. We look forward to having the customer fulfilling his legal obligation to us so we do not have report this as a negative account to the credit bureaus
I am rejecting this response because:
I'm not paying anymore money to a company that works with scam artist and I'll dispute it with the credit bureaus myself Because they know they have several complaints with the same company through you all
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe purpose of this complaint was to have Equitable Acceptance honor what they told me that I could cancel anytime with them with no cancellation feeAs long as Equitable Acceptance cancelled my account with no cancellation fee and no longer contacts me then I am satisfied with the results of this issueThank you
We purchased a contract from ** *** *** (dealer) for the customer to purchase a Hyla cleaning system on November 23, 2015. THe first payment was due May 15, 2016, which was paid on May and was assessed a late fee since it was paid more than days lateOther payments were paid
late also, and late fees added to the account. No payment was received on this account in June, 2016. The last payment paid on this account was in September, 2016. We sent out paperwork to do a reage of the account to bring the account current, and yes, there is a charge to do the paperwork. Since no payment was received for several months, to do the reage of the account will cause us to collect interest due us. We charge the fee to attempt to recoup some of our interest income loss. The customer had this explained to him on a couple of occasions, but did not want to pay the fee, and hung up on our representative. This account was charged off on November 11, for not-payment. If the customer would like to make arrangements with our recovery department to pay on this charge off in the future, he can call our recovery department and they can work with him to pay this obligation
We purchased a contract from *** *** *** (dealer) on July 25, for the customer to finance the document preparation fee the dealer charges to work with the Department of Education to consolidate or refinance student loans. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the customer agrees to pay for the service the dealer was going to do to navigate the student loan relief bureaucracy. The dealer has many programs available to them and can find the best program for the customer. We have been informed by the dealer that they have completed the service. If there is an issue with the student loans, you will need to call the dealer, their customer service number is ###-###-####
Initial Business Response /* (1000, 5, 2015/08/25) */
On June 24, an online payment was made to the customer's account through our website On June 25, an automatic payment was also deducted from her checking account as per the electronic funds transfer (EFT) we set up with the customer
The payment paid on June was returned to us because the account information could not be foundWe deducted the payment from our account, and added a NSF fee, and late chargeWe also stopped the EFT from future deductions because we thought the bad payment was from that transaction, but it was from the transaction from the day before When we attempted to contact the customer about the bad payment, she said she had never been on our website to make a paymentHowever, the security set up on the account would not allow someone else to access her accountShe sent information to us from her bank showing the payment on June was successfully deducted from her accountWe then realized the bad payment was from the June transaction We have waived all fees, and brought the account currentWe have also set the EFT to begin again with the August paymentWe have attempted unsuccessfully to contact the customer to explain what we have done to her accountIf she would contact our collection manager at XXX-XXX-XXXX, our manager would be happy to explain the events that have happened We will not be forgiving the remaining balance on the account as the customer is askingWe would be happy to discuss alternative financing to her as needed to keep this account current and get paid in full
The loan documents electronically signed by the customer show payments for this account at $per month. The payments have not and will not change, they are the same until the loan is paid in full. Again, the agreement for consolidation and re-certification is between the customer and MTCSL, Corp (dealer). If there is a question about what services the dealer is to perform on behalf of the customer, they must be address with the dealer
We purchased a contract from *** *** *** ("dealer") on January 12, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into
a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The service the dealer provided was to enroll the customer into the best program available based on the customer's financial situation. The customer also paid for three additional years of re-enrollment which may be completed every year. If the customer's situation changes, that may have a bearing on what program is best for the customer. The dealer is able to assist the customer on this. The customer service phone number for the dealer is ###-###-####. We look forward to having the customer continuing to fulfill her obligation to us
I am rejecting this response because: I have already contacted to dealer and they agreed to notify Equitable Acceptance regarding the cancellationI have since been unable to get in touch with the dealer but I believe Equitable Acceptance should have received the notification
We cannot find the inquiry for this customer made in June of 2016. We would need a copy of the credit bureau to do further investigation. We searched by name, address, and could not find an inquiry on that date.
We purchased a contract from *** ("dealer") on August 22, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The dealer has many program at their disposal to choose which works best for the customer based on the customer's financial situation. The initial program the customer was to be enrolled in was a Pay as you Earn program with zero payments to the student loans for the first year. After the first year, the dealer was offering to work with the customer and DOE to re-enroll into the best program. If the customer is having an issue with the student loan servicer and payments, they must be addressed with the dealer. The dealer's customer service number is ###-###-####. We look forward to having the customer fulfilling her obligation to us
We purchased a contract from *** *** *** *** (dealer) on March 22, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The offer by the dealer was to find the best program for the customer's situation on behalf of the customer, which is not a free service. We also have a recorded verification call done which explained the role of Equitable Acceptance in this transaction. If the customer is having issues with the dealer regarding their student loans, they need to talk to the dealer. Since the customer stopped making payments to us after making the first two payments, we have charged this account off and the customer no longer has any obligation to Equitable Acceptance
We purchased a contract from *** *** ("dealer") on January 31, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. We also have a recorded verification call done with the customer prior to funding this loan which explained the transaction and the customer agreed to the loan and understood that this was a separate loan from the student loan payments. The dealer has many options available to them from the DOE to choose from to enroll the customer into the best program based on the customer's financial situation. According to the Preparation Service Agreement created by the dealer, the new payment on the consolidated student loans would be $for months. However, the customer needs to re-enroll into the program each year to stay in the same program. The dealer has offered, as part of the service they sold the customer, to monitor and re-enroll the customer for two additional years. If the loan servicer is stating there is a problem with the student loans, the customer needs to address this with the dealer. They can be reached at 888-636-8670. The customer has given the dealer authority to work with the DOE on his behalf. We look forward to having the customer fulfilling his obligation to us to avoid any negative reporting to the customer's credit files
We purchased a contract from *** *** *** (dealer) on April 11, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan relief bureaucracy. Equitable Acceptance did not contact the customer initially, that was done by the dealer. If there is an issue with the student loans, this must be addressed by the dealer at ###-###-####. We also have a recorded verification call done with the customer which explained the transaction, and the separate account being set up with us. The customer agreed to this on the call, and signed the documents authorizing the account set up. We look forward to having the customer fulfilling his obligation to us so we do not have to report the account negatively to the credit bureaus
We purchased a contract from *** *** *** (dealer) on August 17, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer needs to be contacted with questions about the student loans. The customer service number to contact them is ###-###-####, to check on the status of the repayment plan the dealer set the customer up in. We look forward for having he customer continuing to fulfill her obligation to us
As previously stated, you need to contact the selling dealer - *** *** aka *** *** Team LLC - if you have questions about the student loans, or the process of selling they did prior to our purchase of the contract. It appears the complaint should be addressed to the dealer, not Equitable Acceptance. The dealer can be reached at ###-###-####. We have forwarded this complaint to them to address
I am rejecting this response because:I was not aware it was a free service and they did not consolidate my loans and my debt remained unpaid to the point of garnishment They did not help me only took of advantage of me