We purchased a contract from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. We have a recorded verification call done with the customer explaining the transaction, and the customer agreed to the transaction. The customer paid payments on the account, which would suggest that they agreed to the transaction. When the second year of certification need to be completed by the dealer, the customer stopped making payments. The dealer was offering to help with this process as part of the initial fee charged. However, since the customer stopped making payment to us, this account was charged off. The customer has no further obligation to us
We purchased a contract from *** *** *** *** ("dealer") on May 31, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available from the DOE to choose from depending on the customer's financial situation. The customer was enrolled in a Pay As You Earn program which has a zero dollar payment on the student loans. The customer needs to re-enroll every year to stay in the program. The dealer has offered, as part of the contract, to re-enroll the customer for two additional years. If the customer does not re-enroll, the DOE will remove them from the program and they will then have to make payments on their student loans. We have a recorded verification call done with the customer prior to funding the contract which the customer agreed to the transaction and it's terms. We look forward to having the customer fulfilling her obligation to us, and will not be cancelling this account or removing it from her credit bureau
I am rejecting this response because:
I didn’t enter an agreement with Equitable AcceptanceI have tried to contact *** *** and they do not return my phone calls
We purchased a contract from *** *** ***, dealer, on April 8, to finance the fee the dealer charges to work with the Department of Education (DOE) to refinance or consolidate student loans. The customer had three days to cancel the transaction from the date of the agreement
The contract is dated March 31, and the cancellation date was April 4, 2016. The customer and dealer entered into a written agreement, which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. We also have a recorded verification call where this transaction was explained to, and agreed to by the customer. If there is an issue with the dealer who offered and did the service, the customer needs to contact them at 855-880-0210. We will expect the customer to fulfill her obligation to us to avoid a negative reporting to the credit bureaus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12266511, and find that this resolution is satisfactory to meI guess I did not understand that I was paying over a grand for someone to submit an application that I can submit myself within minutesIt's sad that they allow this to happen.
We apologize for any miscommunication regarding this complaint. We waived the fees charged to the customer on February 22, 2016. We now have the correct information in our system for automatic payment
I am rejecting this response because: I do not feel that this contract is valid since it was set up with a different company and they have also done nothing but given me the run aroundThe person I emailed (Jamie L***)I was told by the person I had spoke with on the phon that the process would take to business daysThere is no way to cancel when the contract states I needed to return the product I purchased from them in business daysI have also contacted the Student loan company that did this and filed a complaint as well and also with the FTCThis is fraud and I would like the balance owed on my account written offI do not feel either of these companies were truthful at all to me when I was called.
We purchased a contract from *** Corp aka *** *** *** ("dealer") on January 11, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available to them from the DOE to choose from which works best for the customer. The loan with EAC was paid in full and the customer has no further obligation to us. The phone numbers for the dealer are ###-###-####, which is their customer service number, or ###-###-####. If the customer is due a refund, the dealer would be the one to contact.
We purchased a contact from *** *** (dealer) on May 24, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to work with the student loan bureaucracy on behalf of the customer. The monthly payment of $on this loan is to pay for the fee that the dealer charges. We have a recorded audio verification call done with the customer which has the customer acknowledging this transaction and that Equitable Acceptance was not part of the student loan process. If the customer has an issue with the student loans, they must contact the dealer. We look forward to having the customer fulfilling their obligation to us
I am rejecting this response because:
That's rotten business ethicsI WAS NOT NOTIFIED of any late charge (and that was what it was listed as on the invoice)I can see that no matter what I say or what I do this will never be rectifiedI am just simply duped out of and they will do it to othersAs far as this is concerned they will continue to creep up on people and nickle and dime themHow many I have read on the Revdex.com site that this has happened to? A lotI guess I'm just part of the screwed
I am rejecting this response because:
The company *** Corp is not a legitimate business and does not existThe provided number does not connect to said company, the phone rings repeatedly with no answerThey are attempting to pass blameI am currently awaiting the next steps I need to take from the Attorney General
We purchased a contract from Student Advisors Temecula (dealer) on June 7, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to processing the loan which explained the transaction and Equitable's role in it. The dealer informed us September 12, that the consolidation for the customer was complete. The customer and dealer will have to do a re-certification every year to stay in the program the dealer has deemed best for the customer. The phone number we have for this dealer's customer service department is ***. They are open from 9:00am to 5:00pm pacific time zone. We have not had any issues getting ahold of anyone there during their working hours. We look forward to having the customer fulfilling his obligation to us so we do not have to report negatively to the credit bureaus
We purchased a contract from Integra Student Services (dealer) June 8, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an
agreement, which Equitable Acceptance was not a part of which clearly states the dealer was offering a service to help the customer navigate the student loan relief bureaucracy. The dealer did a verification call with the customer explaining our involvement and the customer acknowledged the account, and made the first payment when due. The dealer requested on October 28, for us to cancel this loan, which we did no October 31, 2016. We have updated the customer's credit bureaus to remove the account from their reports through a third party reporting agency
I am rejecting this response because:I have not been able to contact *** *** and they have not responded to my calls or emails. I ask respectfully that Equitable Acceptance cancel my account. I will be taking this complaint one step further and reporting this to the Attorney Generals office here in Pennsylvania and the Federal Trades Commission. Thank you
We purchased a contract from *** (dealer) on September 6, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt bureaucracy. Any contract the customer had to begin this process was with the dealer. The dealer also completed a verification call with the customer which explained the transaction, and Equitable's role in the transaction, which the customer agreed to all information. The dealer was able to get the customer into the best program for the customer's financial situation. While it is a free service to do on your own, similar to hiring someone to do your taxes or cut your lawn, the customer hired the dealer to do the work for himThe customer contacted our office on November 30, regarding his account, and we referred him to the dealer since his questions were about the student loans, not his account with us. We look forward to having the customer fulfilling his obligation to us
I am rejecting this response because:
I understand that they may have purchased something from *** ***, but I am still paying for services that never were renderedI am not sure what to do or who to even contact at this point
We purchased a contract from *** *** ("dealer") on May 4, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to consolidate or refinance student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. Any contact the customer had prior to our loan was with the dealer. We have a audio verification call done with the customer prior to funding the loan which explained the loan and that it is separate of any payments that need to be paid on student loans. The dealer has many programs available to them from the DOE to choose from based on the customer's financial situation. The initial program the customer was enrolled in was the Income Driven Repayment Plan with an estimated payment of $to student loans. In order to stay in the plan, the customer must re-enroll into the program and the dealer has offered two additional re-enrollments and monitoring. We look forward to having the customer fulfilling his obligation to us
We purchased a contract from Student Advocates (dealer) on November 18, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance their student loans. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to the customer to navigate the student loan debt relief bureaucracy. Equitable did not solicit this transaction, and has not mislead the customer about her loans. It appears this customer has an issue with the dealer, and needs to contact them to make sure they have done what they said they would. The dealer has many programs available, and work to get the best one for the customer. All programs need to be reapplied for every year, which is why the customer had to prove her income again. Part of what the dealer does is to do the reapply for the customer for additional years after the initial program is setup. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because: I contacted Equitable Acceptace trying to obtain contact information for Student Advocates who they purchased my contract from and they told me to comtact and the would only give me a phone number and it is ***
We purchased a contract from *** *** *** (dealer) for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan bureaucracy. We have a recorded verification call done with the customer explaining the transaction, and the customer agreed to the transaction. The customer paid payments on the account, which would suggest that they agreed to the transaction. When the second year of certification need to be completed by the dealer, the customer stopped making payments. The dealer was offering to help with this process as part of the initial fee charged. However, since the customer stopped making payment to us, this account was charged off. The customer has no further obligation to us
We purchased a contract from *** *** *** *** ("dealer") on May 31, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available from the DOE to choose from depending on the customer's financial situation. The customer was enrolled in a Pay As You Earn program which has a zero dollar payment on the student loans. The customer needs to re-enroll every year to stay in the program. The dealer has offered, as part of the contract, to re-enroll the customer for two additional years. If the customer does not re-enroll, the DOE will remove them from the program and they will then have to make payments on their student loans. We have a recorded verification call done with the customer prior to funding the contract which the customer agreed to the transaction and it's terms. We look forward to having the customer fulfilling her obligation to us, and will not be cancelling this account or removing it from her credit bureau
I am rejecting this response because:
I didn’t enter an agreement with Equitable AcceptanceI have tried to contact *** *** and they do not return my phone calls
We purchased a contract from *** *** ***, dealer, on April 8, to finance the fee the dealer charges to work with the Department of Education (DOE) to refinance or consolidate student loans. The customer had three days to cancel the transaction from the date of the agreement
The contract is dated March 31, and the cancellation date was April 4, 2016. The customer and dealer entered into a written agreement, which Equitable Acceptance (EAC) is not involved and clearly states the dealer offers a service of helping to navigate the student loan debt relief bureaucracy. We also have a recorded verification call where this transaction was explained to, and agreed to by the customer. If there is an issue with the dealer who offered and did the service, the customer needs to contact them at 855-880-0210. We will expect the customer to fulfill her obligation to us to avoid a negative reporting to the credit bureaus
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12266511, and find that this resolution is satisfactory to meI guess I did not understand that I was paying over a grand for someone to submit an application that I can submit myself within minutesIt's sad that they allow this to happen.
We apologize for any miscommunication regarding this complaint. We waived the fees charged to the customer on February 22, 2016. We now have the correct information in our system for automatic payment
I am rejecting this response because: I do not feel that this contract is valid since it was set up with a different company and they have also done nothing but given me the run aroundThe person I emailed (Jamie L***)I was told by the person I had spoke with on the phon that the process would take to business daysThere is no way to cancel when the contract states I needed to return the product I purchased from them in business daysI have also contacted the Student loan company that did this and filed a complaint as well and also with the FTCThis is fraud and I would like the balance owed on my account written offI do not feel either of these companies were truthful at all to me when I was called.
We purchased a contract from *** Corp aka *** *** *** ("dealer") on January 11, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan bureaucracy. The dealer has many programs available to them from the DOE to choose from which works best for the customer. The loan with EAC was paid in full and the customer has no further obligation to us. The phone numbers for the dealer are ###-###-####, which is their customer service number, or ###-###-####. If the customer is due a refund, the dealer would be the one to contact.
We purchased a contact from *** *** (dealer) on May 24, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written agreement,
which Equitable Acceptance was not involved and clearly states the dealer was offering a service to work with the student loan bureaucracy on behalf of the customer. The monthly payment of $on this loan is to pay for the fee that the dealer charges. We have a recorded audio verification call done with the customer which has the customer acknowledging this transaction and that Equitable Acceptance was not part of the student loan process. If the customer has an issue with the student loans, they must contact the dealer. We look forward to having the customer fulfilling their obligation to us
I am rejecting this response because:
That's rotten business ethicsI WAS NOT NOTIFIED of any late charge (and that was what it was listed as on the invoice)I can see that no matter what I say or what I do this will never be rectifiedI am just simply duped out of and they will do it to othersAs far as this is concerned they will continue to creep up on people and nickle and dime themHow many I have read on the Revdex.com site that this has happened to? A lotI guess I'm just part of the screwed
I am rejecting this response because:
The company *** Corp is not a legitimate business and does not existThe provided number does not connect to said company, the phone rings repeatedly with no answerThey are attempting to pass blameI am currently awaiting the next steps I need to take from the Attorney General
We purchased a contract from Student Advisors Temecula (dealer) on June 7, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to processing the loan which explained the transaction and Equitable's role in it. The dealer informed us September 12, that the consolidation for the customer was complete. The customer and dealer will have to do a re-certification every year to stay in the program the dealer has deemed best for the customer. The phone number we have for this dealer's customer service department is ***. They are open from 9:00am to 5:00pm pacific time zone. We have not had any issues getting ahold of anyone there during their working hours. We look forward to having the customer fulfilling his obligation to us so we do not have to report negatively to the credit bureaus
We purchased a contract from Integra Student Services (dealer) June 8, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The customer and dealer entered into an
agreement, which Equitable Acceptance was not a part of which clearly states the dealer was offering a service to help the customer navigate the student loan relief bureaucracy. The dealer did a verification call with the customer explaining our involvement and the customer acknowledged the account, and made the first payment when due. The dealer requested on October 28, for us to cancel this loan, which we did no October 31, 2016. We have updated the customer's credit bureaus to remove the account from their reports through a third party reporting agency
I am rejecting this response because:I have not been able to contact *** *** and they have not responded to my calls or emails. I ask respectfully that Equitable Acceptance cancel my account. I will be taking this complaint one step further and reporting this to the Attorney Generals office here in Pennsylvania and the Federal Trades Commission. Thank you
We purchased a contract from *** (dealer) on September 6, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to help navigate the student loan debt bureaucracy. Any contract the customer had to begin this process was with the dealer. The dealer also completed a verification call with the customer which explained the transaction, and Equitable's role in the transaction, which the customer agreed to all information. The dealer was able to get the customer into the best program for the customer's financial situation. While it is a free service to do on your own, similar to hiring someone to do your taxes or cut your lawn, the customer hired the dealer to do the work for himThe customer contacted our office on November 30, regarding his account, and we referred him to the dealer since his questions were about the student loans, not his account with us. We look forward to having the customer fulfilling his obligation to us
The customer previously filled a complaint with the CFPB. We have attached a copy of the complaint and our response to that complaint
I am rejecting this response because:
I understand that they may have purchased something from *** ***, but I am still paying for services that never were renderedI am not sure what to do or who to even contact at this point
We purchased a contract from *** *** ("dealer") on May 4, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education (DOE) to consolidate or refinance student loan debt. The customer and dealer entered into a written
agreement, which Equitable Acceptance (EAC) was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. Any contact the customer had prior to our loan was with the dealer. We have a audio verification call done with the customer prior to funding the loan which explained the loan and that it is separate of any payments that need to be paid on student loans. The dealer has many programs available to them from the DOE to choose from based on the customer's financial situation. The initial program the customer was enrolled in was the Income Driven Repayment Plan with an estimated payment of $to student loans. In order to stay in the plan, the customer must re-enroll into the program and the dealer has offered two additional re-enrollments and monitoring. We look forward to having the customer fulfilling his obligation to us
We purchased a contract from Student Advocates (dealer) on November 18, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance their student loans. The customer and dealer entered into a written
agreement, which Equitable Acceptance was not involved and clearly states the dealer was offering a service to the customer to navigate the student loan debt relief bureaucracy. Equitable did not solicit this transaction, and has not mislead the customer about her loans. It appears this customer has an issue with the dealer, and needs to contact them to make sure they have done what they said they would. The dealer has many programs available, and work to get the best one for the customer. All programs need to be reapplied for every year, which is why the customer had to prove her income again. Part of what the dealer does is to do the reapply for the customer for additional years after the initial program is setup. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because: I contacted Equitable Acceptace trying to obtain contact information for Student Advocates who they purchased my contract from and they told me to comtact and the would only give me a phone number and it is ***