I am rejecting this response because:Original balance is $1314.00, and current balance is under $The service provider said the payment will be for yearsThis is a rip off on both Equitable Acceptance and Progressive Student Advocates.
The company the customer was working with, Performance SLC ("dealer") had permission to access the customer's credit file to see if the customer qualified for a loan to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or
consolidate student loan debt. The dealer did not complete the work with the customer to create the loan. We cannot remove the inquiry since the customer gave the dealer permission to run the credit.
We purchased a contract from *** *** *** ("dealer") on October 11, for the customer to finance a documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer has many programs to choose from to help the customer, and enrolls them into the best program based on the customer's financial situation. The dealer also included three years of re-enrollment and monitoring. If there is an issue with what program the customer was enrolled in, or needs to be re-enrolled into, they must me addressed with the dealer. The customer service number to contact the dealer is ###-###-####We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because:
I've read all the documents that they had sent me and it made them sound like they a student loan forgiveness program and that they were will help me get out of my school debt but it seems that they just added on to itNow based on this response it seems like they're calling me an it and assuming that I didn't read the fine in which I always do when I sign a new agreement regarding any businessI really don't appreciate them coming back with this high and mighty tone attitude, is this how they treat all their customers that they deal with? if so they need to be stopped or put in their placeThey really need to check and analyze the problems with their staffing and managerial positions and customer service
I am rejecting this response because:Their response is not an accurate depiction of their actions and does not address the fact that their actions are predatory, unethical, and possibly illegalThe concept of charging to "help" a debtor in a time of distress is unacceptable by any honest businessperson that I have ever knownThey should provide actual help in such situations as mine
We purchased a contract from *** *** ***, dealer, on May 21, for the purpose of a fee the dealer charges to assist the customer consolodate their student loans. The first payment was due August 5, 2015. This account is set up to have the monthly payments deducted from
the customer's checking account each month. So far, there have been two of the payments returned by the customer's bank to us as NSF. The account is presently two months past due becuase of the NSF checks. We are attempting to collect the money from the customer to bring the account current. Once to account is current, we will not be calling the customer. We have attempted to help help the customer by bringing the account current in April even though she was two months past due. We need to have this brought current to avoid further late charges being added. We have removed the work number from our system so calls will be made to her only other number we have be supplied. The customer needs to contact our collection office to make arrangements to bring the account current
We purchased a contract from *** *** aka *** *** Team ("dealer") on November 3, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer offered a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding that explained the transaction. We are electronically pulling payments to pay for this account from the customer's checking account as authorized by the customer when they signed the documents for the loan. Late charges have been assessed to this account due to NSF checks which caused the account to be past due. We have agreed to waive on late fee charged. Any questions regarding the status of student loans, or to re-enroll need to be addressed the the dealer at ###-###-####. Our customer service department does not have access to information on the student loan status. We look forward to having the customer fulfilling her obligation to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.A bank check in the amount of $was mailed to Equitable Acceptance on April 30. The tracking number for this check is *** *** *** *** ***. According to the USPS, the check is ready for Equitable Acceptance to pick up.
We purchased a contract from *** Corp aka ** *** *** ("dealer") on February 27, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to navigate the student loan debt bureaucracy. The DOE has several programs to choose from, and the dealer enrolled the customer in the Pay as You Earn program which had a zero payment to the student loans. The dealer also offered to re-enroll the customer for two additional years which was part of the fee they charged up front. The payments to EAC do not pay the student loan debt. If the customer has questions about the re-enrollment or the student loans, they must be addressed by the dealer at ###-###-####. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because:
This is just not rightThe original signer does not even owe a payment yetShe was under the impression that she was getting a discount on the product by getting a co signer which is completely untrue and she passed away only days after signingThere is no reason that this contract could not be dissolved with the return of the product Which im hoping is still at her home*** had roommates, and lived in a rental houseI do not know where her belongings will end up once her belongings are movedThe daughter says she is willing to return the product if the contract can be cancelled but otherwise, she is the only one entitled to karens belongings I cannot accept that these companies dont have some sort of death clause, for situations like mineI am willing to talk to the collections dept at equitable acceptance to see what they say, but I m not hoeul of any kind of real resolution I will continue to reach out for help thrugh social media, my states attorney generals office as well as filing a complaint through the fair trade commision, I am even willing to seek legal counsel should this matter not be resolved soon. I have to keep trying for resolution I cannot afford not to I will inform the collection agencies of this dispute, so that it can also be noted in my credit reports, to help reduce damage to my credibility, if and when I start getting billed for this product. I would like to thank you, sincerely, for your time, effort and consideration of his matter on my behalf
responded to an ad by my school, *** University, regarding student loan forgiveness programs. Soon after, I began receiving phone calls. I responded to one, explaining my concern about my rising student loan debt. I advised I was on an income-based plan requiring no payment, and the amount I owed continued to riseI advised I wanted to begin making payments; even a small amount, to offset the rising debt. I was led to believe that the amount I was to pay was to offset some of the cost. These companies did nothing to change my situation except to charge me $for a service I already had through Fedloan, my loan service provider. I have since spoken to Fedloan and was advised that I was not the first to complain about how these companies are taking advantage of desperate people trying to do the right thing by paying off the loans as best they can. *** *** *** nor Equitable Acceptance did not 'navigate' any student loan bureaucracy for me. I have the same loan provider I started with, Fedloan. It was previously determined that my payments will be 0.00, per Fedloan and that continues to be the case today. The only thing that changed is I now have an additional $debt due to being cheated and misled by these companies. They did absolutely NOTHING for me.
I am rejecting this response because:
I never got a loan from them also I have have proff that my loans are still with fed loan servings with a $payments due and will remain that wayI never received any money from them at all they lied about the whole contract
We purchased a contract from *** *** ***, LLC, fka *** *** *** (dealer) on September 8, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to the customer to navigate the student loan relief bureaucracy. We have received on time monthly payments on this account so far. If the customer is having an issue with the status of her student loans, she must contact the dealer to resolve. We do not have access to any information about the student loans. We will not be cancelling this account and look forward to having the customer fulfilling her obligation to us so we do not have to report negatively to the credit bureaus
We purchased a contract from *** *** *** (dealer) on November 24, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into an
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The contract the customer signed clearly indicated the interest rate being charged. As the customer stated, in the nearly two years he has been paying on the loan, the balance has been reduced from $to $today. If the customer pays the minimum payment amount each month, it would take approximately months to pay the loan in full. As the balance has reduced with each payment paid, the interest charged also decreasesThe customer can contact our customer service department to request a payment history to be sent out which will show the amount of principle and interest paid with each payment made
We purchased a contract from Student Loan Care, LLC (dealer) on October 26, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer also filed a CFPB complaint,
and we have attached our response to that complaint. We have closed the account and the customer has no obligation to us at this time. The account should be removed from the credit bureau next month when we report our accounts
We purchased a contract from *** * *** (dealer) on January 12, for the customer to purchase a product from the dealerThe contract was dated January 4, and the cancel period to cancel with the dealer was January 9, 2017. The dealer did not get notification from the customer to
cancel the contract prior to that date. The fact that the first signer has passed away, while sad, does not release any responsibility the second signers has to fulfill this obligation. While returning the product is an option, this will not release the responsibility either. This customer needs to work with our collection department to get this obligation taken care of. They could have options to help the customer with this process. We look forward to working with the customer so we do not have to negatively report this to the credit bureaus
We purchased a contract from *** *** ***, dealer, on June 15, 2016. The contract is for the fee the dealer charges the customer to provide a service to the cuatomer. The service is to work with the outstanding student loans the customer has, and refinance them to a lower
monthly payment or less term. Any issue with the student loans would have to be addressed with the dealer. This account is set up for automatic payments from the customer's credit card which was given to the dealer when the account was set up. We look forward to the customer fulfilling the obligation they have with is per the terms of the signed Purchase Agreement and Revolving Credit Application they signed
We purchased a contract from *** *** *** *** (dealer) on September 30, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. We received notice from the dealer to
cancel this account on February 20, 2017, which we did. We will update the credit bureaus through a third party reporting agency to make sure the account is deleted from the customer's credit file. The customer has no obligation to Equitable Acceptance on this account
I am rejecting this response because: When I contacting the Department of Education concerning this matter, they emphatically told me they had no record of me even being involved with a second hand program for assistanceI then felt I was being taken advantage of and the bottom line is EA never told me this money was not going towards my loanWhy would I pay a second hand company when I could put that money on the principle and not the interest? I have chose to no longer deal with EAFrom here on out, the money I put out will got towards the loan itself
I am rejecting this response because:Original balance is $1314.00, and current balance is under $The service provider said the payment will be for yearsThis is a rip off on both Equitable Acceptance and Progressive Student Advocates.
The company the customer was working with, Performance SLC ("dealer") had permission to access the customer's credit file to see if the customer qualified for a loan to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or
consolidate student loan debt. The dealer did not complete the work with the customer to create the loan. We cannot remove the inquiry since the customer gave the dealer permission to run the credit.
We purchased a contract from *** *** *** ("dealer") on October 11, for the customer to finance a documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into a
written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan debt relief bureaucracy. The dealer has many programs to choose from to help the customer, and enrolls them into the best program based on the customer's financial situation. The dealer also included three years of re-enrollment and monitoring. If there is an issue with what program the customer was enrolled in, or needs to be re-enrolled into, they must me addressed with the dealer. The customer service number to contact the dealer is ###-###-####We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because:
t and assuming that I didn't read the fine in which I always do when I sign a new agreement regarding any businessI really don't appreciate them coming back with this high and mighty tone attitude, is this how they treat all their customers that they deal with? if so they need to be stopped or put in their placeThey really need to check and analyze the problems with their staffing and managerial positions and customer service
I've read all the documents that they had sent me and it made them sound like they a student loan forgiveness program and that they were will help me get out of my school debt but it seems that they just added on to itNow based on this response it seems like they're calling me an i
I am rejecting this response because:Their response is not an accurate depiction of their actions and does not address the fact that their actions are predatory, unethical, and possibly illegalThe concept of charging to "help" a debtor in a time of distress is unacceptable by any honest businessperson that I have ever knownThey should provide actual help in such situations as mine
We purchased a contract from *** *** ***, dealer, on May 21, for the purpose of a fee the dealer charges to assist the customer consolodate their student loans. The first payment was due August 5, 2015. This account is set up to have the monthly payments deducted from
the customer's checking account each month. So far, there have been two of the payments returned by the customer's bank to us as NSF. The account is presently two months past due becuase of the NSF checks. We are attempting to collect the money from the customer to bring the account current. Once to account is current, we will not be calling the customer. We have attempted to help help the customer by bringing the account current in April even though she was two months past due. We need to have this brought current to avoid further late charges being added. We have removed the work number from our system so calls will be made to her only other number we have be supplied. The customer needs to contact our collection office to make arrangements to bring the account current
We purchased a contract from *** *** aka *** *** Team ("dealer") on November 3, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer offered a service to help navigate the student loan debt relief bureaucracy. We also have a recorded verification call done with the customer prior to funding that explained the transaction. We are electronically pulling payments to pay for this account from the customer's checking account as authorized by the customer when they signed the documents for the loan. Late charges have been assessed to this account due to NSF checks which caused the account to be past due. We have agreed to waive on late fee charged. Any questions regarding the status of student loans, or to re-enroll need to be addressed the the dealer at ###-###-####. Our customer service department does not have access to information on the student loan status. We look forward to having the customer fulfilling her obligation to us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.A bank check in the amount of $was mailed to Equitable Acceptance on April 30. The tracking number for this check is *** *** *** *** ***. According to the USPS, the check is ready for Equitable Acceptance to pick up.
We purchased a contract from *** Corp aka ** *** *** ("dealer") on February 27, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education ("DOE") to refinance or consolidate student loan debt. The customer and
dealer entered into a written agreement, which Equitable Acceptance Corporation ("EAC") was not involved and clearly stated the dealer was offering a service to navigate the student loan debt bureaucracy. The DOE has several programs to choose from, and the dealer enrolled the customer in the Pay as You Earn program which had a zero payment to the student loans. The dealer also offered to re-enroll the customer for two additional years which was part of the fee they charged up front. The payments to EAC do not pay the student loan debt. If the customer has questions about the re-enrollment or the student loans, they must be addressed by the dealer at ###-###-####. We look forward to having the customer fulfilling her obligation to us
I am rejecting this response because:
This is just not rightThe original signer does not even owe a payment yetShe was under the impression that she was getting a discount on the product by getting a co signer which is completely untrue and she passed away only days after signingThere is no reason that this contract could not be dissolved with the return of the product Which im hoping is still at her home*** had roommates, and lived in a rental houseI do not know where her belongings will end up once her belongings are movedThe daughter says she is willing to return the product if the contract can be cancelled but otherwise, she is the only one entitled to karens belongings I cannot accept that these companies dont have some sort of death clause, for situations like mineI am willing to talk to the collections dept at equitable acceptance to see what they say, but I m not hoeul of any kind of real resolution I will continue to reach out for help thrugh social media, my states attorney generals office as well as filing a complaint through the fair trade commision, I am even willing to seek legal counsel should this matter not be resolved soon. I have to keep trying for resolution I cannot afford not to I will inform the collection agencies of this dispute, so that it can also be noted in my credit reports, to help reduce damage to my credibility, if and when I start getting billed for this product. I would like to thank you, sincerely, for your time, effort and consideration of his matter on my behalf
responded to an ad by my school, *** University, regarding student loan forgiveness programs. Soon after, I began receiving phone calls. I responded to one, explaining my concern about my rising student loan debt. I advised I was on an income-based plan requiring no payment, and the amount I owed continued to riseI advised I wanted to begin making payments; even a small amount, to offset the rising debt. I was led to believe that the amount I was to pay was to offset some of the cost. These companies did nothing to change my situation except to charge me $for a service I already had through Fedloan, my loan service provider. I have since spoken to Fedloan and was advised that I was not the first to complain about how these companies are taking advantage of desperate people trying to do the right thing by paying off the loans as best they can. *** *** *** nor Equitable Acceptance did not 'navigate' any student loan bureaucracy for me. I have the same loan provider I started with, Fedloan. It was previously determined that my payments will be 0.00, per Fedloan and that continues to be the case today. The only thing that changed is I now have an additional $debt due to being cheated and misled by these companies. They did absolutely NOTHING for me.
I am rejecting this response because:
I never got a loan from them also I have have proff that my loans are still with fed loan servings with a $payments due and will remain that wayI never received any money from them at all they lied about the whole contract
We purchased a contract from *** *** ***, LLC, fka *** *** *** (dealer) on September 8, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to consolidate or refinance student loan debt. The
customer and dealer entered into a written agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to the customer to navigate the student loan relief bureaucracy. We have received on time monthly payments on this account so far. If the customer is having an issue with the status of her student loans, she must contact the dealer to resolve. We do not have access to any information about the student loans. We will not be cancelling this account and look forward to having the customer fulfilling her obligation to us so we do not have to report negatively to the credit bureaus
We purchased a contract from *** *** *** (dealer) on November 24, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer and dealer entered into an
agreement, which Equitable Acceptance was not involved and clearly stated the dealer was offering a service to help navigate the student loan relief bureaucracy. The contract the customer signed clearly indicated the interest rate being charged. As the customer stated, in the nearly two years he has been paying on the loan, the balance has been reduced from $to $today. If the customer pays the minimum payment amount each month, it would take approximately months to pay the loan in full. As the balance has reduced with each payment paid, the interest charged also decreasesThe customer can contact our customer service department to request a payment history to be sent out which will show the amount of principle and interest paid with each payment made
We purchased a contract from Student Loan Care, LLC (dealer) on October 26, for the customer to finance the documentation preparation fee charged by the dealer to work with the Department of Education to refinance or consolidate student loan debt. The customer also filed a CFPB complaint,
and we have attached our response to that complaint. We have closed the account and the customer has no obligation to us at this time. The account should be removed from the credit bureau next month when we report our accounts
We have credited the customer’s account for the $the selling dealer received from the customer. This was made as a principal adjustment on August 12,
We purchased a contract from *** * *** (dealer) on January 12, for the customer to purchase a product from the dealerThe contract was dated January 4, and the cancel period to cancel with the dealer was January 9, 2017. The dealer did not get notification from the customer to
cancel the contract prior to that date. The fact that the first signer has passed away, while sad, does not release any responsibility the second signers has to fulfill this obligation. While returning the product is an option, this will not release the responsibility either. This customer needs to work with our collection department to get this obligation taken care of. They could have options to help the customer with this process. We look forward to working with the customer so we do not have to negatively report this to the credit bureaus
We purchased a contract from *** *** ***, dealer, on June 15, 2016. The contract is for the fee the dealer charges the customer to provide a service to the cuatomer. The service is to work with the outstanding student loans the customer has, and refinance them to a lower
monthly payment or less term. Any issue with the student loans would have to be addressed with the dealer. This account is set up for automatic payments from the customer's credit card which was given to the dealer when the account was set up. We look forward to the customer fulfilling the obligation they have with is per the terms of the signed Purchase Agreement and Revolving Credit Application they signed
We purchased a contract from *** *** *** *** (dealer) on September 30, for the customer to finance the documentation preparation fee the dealer charged to work with the Department of Education to refinance or consolidate student loan debt. We received notice from the dealer to
cancel this account on February 20, 2017, which we did. We will update the credit bureaus through a third party reporting agency to make sure the account is deleted from the customer's credit file. The customer has no obligation to Equitable Acceptance on this account
I am rejecting this response because: When I contacting the Department of Education concerning this matter, they emphatically told me they had no record of me even being involved with a second hand program for assistanceI then felt I was being taken advantage of and the bottom line is EA never told me this money was not going towards my loanWhy would I pay a second hand company when I could put that money on the principle and not the interest? I have chose to no longer deal with EAFrom here on out, the money I put out will got towards the loan itself