Nestle Waters North America, Inc.

Complaint: ***
I am rejecting this response because: I called back a few time and the billing person was out of the office
Sincerely,
*** ***

My water delivery has been rescheduled timesThe issue is when the water delivery does not show up, I have to go out to the store and buy extra bottled waterThe dates of rescheduled deliveries are; November 15, 2017, December 5, 2017, January 19, 2018, January 20, 2018, March 21, 2018, and April 6,

To whom it may concern,I have made multiple attempts to contact *** *** to the phone # provided and have provided my contact informationI am unable to provide a refund as this customer indicated the report of a dispute to *** *** and the potential for chargebacks that would
duplicate the refundI will continue to monitor the accountIf a chargeback is received-I will act accordingly.I hope to have the opportunity to speak with *** ***.Thank You,Jennifer J***Nestle Waters North America

To whom it may concern,I was unable to contact *** *** but left voicemails and sent email.I have refunded disputed deliveries as documented in his account notesThe amount is $78.23.The deposit paid when account was open has been refunded in the amount of $and the account is closed
with a $balance.All equipment and empty bottles have been returned. Thank you,Jennifer J***Nestle Waters North America

To Whom it May Concern:We attempted to contact *** *** in regards to her experience on multiple occasions but unfortunately have not yet had the opportunity to speak with her in order to resolve her concerns. We truly apologize for her experience and regret that she did not receive the
quality of service on which we pride ourselves. We have provided feedback in order to address the failures outlined in her complaint, and hope to have the opportunity to speak with her further in order to fully resolve this matter to her satisfaction.At this time, *** *** cooler has been recovered and her account is fully closed. If there is anything further that we can do to resolve this issue, we hope that she will contact us directly at the information provided in the voicemail that we left for her.Thank you for bringing this matter to our attention.Sincerely,*** ***Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North AmericaCustomer Experience SpecialistNestle Waters North America

I've been charged for products I never receivedThe delivery personnel mark themselves as arriving at my location and never in fact reach my doorI've observed the driver remaining in his truck and not completing the delivery, although he marks himself as doing soI've called 7-8x to their customer service number and the same answers are given that they'll follow up to understand the problem and no resolution is providedI was told I'd be provided products at no cost to compensate for the trouble and I was still charged for themUpon calling the customer service hotline to cancel my service through the automated prompts their system continually hands up on meI've taken photographs of the driver not fulfilling the delivery with a timestamp and the building is monitored by video surveillance and yet no one at the company is willing to truly rectify the problem; despite their helpful and friendly facade

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

I signed up to receive a water delivery from Poland Spring water to my residence on a Fri I completed the order and payment process online and only then was it indicated that someone or older would have to be present to sign for the water dispenser I had scheduled the delivery for Mon morning between 9-1pm I have to work and had no one else to sign for me so I immediately contacted them via email and explained my situation and asked if I could rescheduleI also tried to do so online but it stated that my delivery was already on the wayI received an email Sunday afternoon which stated for assistance with this matter to call and then provided a phone number What is the point of being offered the option to email if they are just telling you to callI tried to call no less than five times and every time got a prerecorded message that stated that due to a high call volume that they were unable to take my callFinally I received a call from the dispatcher asking for direc

Complaint: ***
I am rejecting this response because: no check was received and no one has spoken with me on that date
Sincerely,
*** ***

To whom it may concern:Customer has been contacted and informed that we no longer service his area and he will have to contact the new service provider.Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern:I have left messages and have been unable to speak with this customerI would be happy to assist when able.Thank you,Jennifer J***,Nestlé Waters North America

Hi –
I have been a dedicated customer for several years now I have watched as you have raised prices due to “increased fuel charges” only to see them not come down again when gas prices declined I have a family of six – and we rely on our water delivery – so I haven’t complained about the egregious price increases over the yearsI will not accept, however, the poor management of your delivery service where I am constantly left without water I’ve attached documentation of my recent delays which is only getting worse I am also now experiencing the substitution of different water for my requested brand – getting distilled instead of springThis isn’t rocket science and knowing what your customer needs a full days in advance warrants a timely, accurate delivery Not only am I cancelling my service, I will be sharing my experiences of poor customer service in my online feedback There are far too many options out there to pursue, rather than accept this level of incompetencePLEASE CANCEL MY SERVICE MY EMPTIES ARE AT THE CURB

Delivery has been rescheduled times without a reason Telephone numbers are not picking up nor able to take messagesI have made a complaint to company via e mail and since then have been rescheduled more timesI feel they are doing this as a way to get back at me for complainingVery dissapointed in this company and there are no others that deliver Nestle waterMy hands are tied and they need serious looking at! Please respond

I cancelled my account back in late June of last year and paid all final amounts owed to the company and returned all equipment I originally did not sign up with Ready Refresh by Nestle, they purchased I company I was using They proceeded to charge me again in late July for services I no longer had and for items that were returned I contacted them directly and was given the run around and told it would be taken care of and fixed This did not happen, they continued to charge my credit card, so I disputed the amount According to the credit card company they would not respond to their request to show that the charge was valid The amount was reversed so the next month they charged my card again without authorization This happened two more times, each time I disputed, they would produce anything to show the charges were valid My credit card company then advised me to permanently block Nestle
I am still getting bills and now they are adding late charges in the amount of

worst company ever they definitely do not know the meaning of the word customer service and on top of it they are very rude and the water is disgusting do not order from them there are hundreds of water co much better than them

Ready Refresh was supposed to deliver the equipment and required me to stay home
Stayed home and they rescheduled They did this thrice and I had stayed home for all three days
The service is so badI had asked to have a call before they came and the representative instead cancelled completely
No email for cancellation nothing
They do not respect my time and expect the customer to bend to their whims

To whom it may concern:I spoke with *** *** and have agreed to follow up on her deliveries over the next few monthsI confirmed she received June's delivery July 13th and will expect delivery again July 30thI have offered free bottles on that date Thank you,Jennifer J***Nestlé
Waters North America

*** *On behalf of the K*** family, I contacted Nestle Waters North America, dba *** *** ** ** *** about a potential order, a marketed sale of a product(s) on promotion, and a discount applied to our next Invoice for increasing an Order This was made through the e-mail Customer Service system at *** *** The ticket number issued # Four e-mails were sent in exchange where no customer service was provided by the Nestle Agent: (1.) No customer service was provided (2.) No products were sold (3.) No promotions on the website were processed (4.) No savings or discounts were applied (5.) No actions were taken in customer service (6.) No questions were answered in the inquiry The Agent continued by collecting personal, non-public private information already present in their database The Agent sent redundant, information-less replies that were 5th grade level, circular, unresponsive--basically just wasting everyone's time at attempting to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***