Nestle Waters North America, Inc.

To whom it may concern,I have been unable to speak with customer in order to effectively address his concernI have left him voicemails (8/1, 8/and 8/7) and provided my contact information.Thank You,Jennifer J***Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAccording to the business, the account is now closed with a zero balance thanks to the help of the Revdex.com Thank you for your help in resolving this matter!
Sincerely,
*** ***

Customer Experience Specialist, *** *** spoke with *** *** *** regarding a recent delivery
issue.
*** *** was frustrated that she needed to contact *** Direct
several times in order to schedule a piof her empty bottles. ***
apologized for the inconvenience and offered to ensure the bottles were
retrieved immediately. *** ***
informed *** that the bottles had finally been recovered on October 13th
*** provided *** *** with his direct contact information should she have
any further questions

I'm a long time customer of *** *** and I used to frequently purchase the 5-gallon jug of waterUnfortunately I am unable to purchase the 5-gallon jug due to breaking my foot and the inability to lift heavy itemsI went to the grocery store that I originally purchased the *** *** 5-gallon jug to return the bottle and receive the $bottle depositSince cash value toward the bottle no longer exists, I asked if the ticket that I was given can apply to any *** *** or Nestle Waters product and the grocery store stated that I have to contact Poland Spring because the ticket only applies to another 5-gallon jug of waterI contacted *** *** customer service at *** and the representative at first stated that *** *** doesn't issue "reimbursement." I stated to her that I was not asking for a reimbursement in cash value - I called to request that *** *** mail me a $coupon toward the purchase of a Nestle product, in which I will purchase a or

To Whom It May
Concern:
We spoke with Mr***
on 3/31/in regards to his concerns with the immediate hold time while
contacting our Customer Service Center in attempt to close his account.
We have agreed to keep the account on an as needed basis and removed
automatic
deliveriesWe have also picked up the cooler and empty bottles as he
requestedWe apologized for any concern this process may have caused and
assured him that his feedback would be provided to the appropriate
department. At this time, M** *** account has been reinstated and he
will only get deliveries upon request
We appreciate the
feedback and the opportunity to work directly with MrJasko in order to
resolve this matter
Thank you,
*** ***
Digital
Communications Specialist
ReadyRefresh
by Nestle/Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,Service to pick up rental equipment was completed as customer contacted our customer service center and escalated the callThe account status is "closed" and a refund is in process for $as of May 29thI have provided my contact information.Thank you,Jennifer J***Nestlé
Waters North America

They do everything to lure you in as a customer and then once you’re in their customer service is horrible, and they don’t deliver water as scheduled -and don’t tell you until that day and keep pushing you off every dayand then they went bill you $per month in late fees for an unpaid bill

To whom it may concern, we spoke with *** *** regarding her concernsAt this time everything has been resolved and she expressed great satisfaction with the resolution.Sincerely,*** ***Customer Experience Specialist

To whom it may concern,I have left voicemails for *** *** with updates as to the status of her accountThe final refund including her account deposit has been issued as of June 2ndThe account is closed, the balance is $and there are no pending charges. Thank you,Jennifer J***Nestlé
Waters North America

Customer Experience Specialist, *** *** spoke with Mr
*** *** *** regarding an experience he encounter with our Survey
Call-outs
""> Mr*** had received multiple
survey calls in the course of hours.
*** apologized for the inconvenience and confirmed they would stop. *** had Mr*** contact information removed
from the Survey Call-out list so that he no longer receives them. *** provided Mr*** with his direct
contact information should he have any further questions

I spoke with *** *** briefly on April 26th and scheduled for the pick up of the dispenser*** *** agreed to forfeit the deposit for the water bottles received from us as he had made an arrangement with a new water service providerThe dispenser was picked up Monday (originally scheduled for
Friday) and the account is closed with no balanceThank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern:
We
spoke with Ms*** *** in regards to her concerns and her experience
with her water cooler. Because we truly appreciate Ms***’ many
years of business and loyalty to our company, we made what we feel is a very
reasonable offer,
considering the circumstances of this situation, as a
goodwill gesture Though this is not something that she accepted, we
appreciate the opportunity to work with Ms*** and address her concerns.Thank you,
Kate O***
Customer Experience Specialist
Nestle Waters North America

To whom it may concern,I spoke with *** ***I will be monitoring his account for the next several delivery cycles and will notify of any changesI have changed the frequency of delivery to every weeks to help ensure an adequate supply of water and have updated the delivery instructions to
help avoid problems with future service*** *** has my contact information. Thank you,Jennifer J***Nestlé Waters North America

To Whom It May Concern: Our company has mailed the customer a refund check for these items to resolve this matter
face="Times New Roman" size="3"> We appreciate the feedback and the opportunity to work directly with our customer in order to resolve this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have been playing phone tag, and I relayed my concerns about 1) delivery dates that are on my bills, emailed to me and phone to me not matching up with the actual pick up/delivery dates since October 2017, 2) the billing of rent that started randomly in 2014, 3) my overall frustration with reaching out using their "contact us" link, being told that we would receive a follow up with hours but never receiving a callIt was only after I filed a Revdex.com complaint that I received a response. I am glad the Revdex.com was able to mediate and I feel the response was fair and I will accept it.
Sincerely,
*** ***

To Whom it May Concern:We attempted to reach *** *** in regards to her complaint and hope to hear from her in order to discuss this matter further. Our records indicate that *** *** requested to close her account upon a phone call to our Customer Service Center on January
2017. If this is not the case, we truly apologize for the error as we would never intentionally close an account against our customers' wishes.After reviewing the complaint, we have ensured that her account is fully closed and refunded her credit card for the charges incurred after the erroneous February delivery. While we hope this resolves the matter, we do hope the have the opportunity to speak with *** *** and if possible, continue to earn her business in the future.Thank you for bringing this matter to our attention.*** ***Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

To Whom It May Concern: We spoke with *** *** *n 9/1/in regards to her concerns with her account having a balance and her bottles not yet picked up. We apologized for any concern this may have caused and assured her that we would remove the account’s balance and ensure pick up
of the bottles for tomorrow, 9/At this time, MsSanchez’s account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with Ms***z in order to resolve this matter. Thank you, *** *** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America
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The company won't let me cancel my serviceThe website says that cancellations have to be over the phoneThen the customer service line says "we are too busy, you'll have to call at another time" and hangs upThere is no way for me to cancel my service and I've been trying to cancel for weeks

To whom it may concern:This customer was contacted by our corporate office and the issue has been resolved.Thank you,Jennifer J***Nestlé Waters North America