Nestle Waters North America, Inc.

I have been a customer for years and have never had an issue until this year Starting in February I have been provided a schedule that has not been followed Each time I am asked to leave my empty bottles outside on a particular date Each time there has been no delivery In February I had to call three times, each time I was told that the water would be delivered the next day It tool days and three phone calls before I received my delivery Then in March the same issued occurred Each time I call I am told that it would be delivered the next day and given an apology with the only explanation being that the branch was having delivery issues It is May 21st my delivery was scheduled for May 15th My bottles have been sitting outside my door for almost a week Again, I was receiving an automated phone call that my delivery would arrive the next day It is May 21st and still no delivery When I called to get answers I was told I am so sorry When asked to speak to a

I was charged twice for a delivery which I did not receive! called customer service and I received the 1st shipment, however, it was not the full deliveryordered 5gl water and received 2! I called my credit card and stopped the payment!
the additional charges was not corrected and I did not receive the other Gl! when I called again, I was told that it was all delivered and that I am responsible for the full amount owed! not sure what to do next! I called again and I was told if I do not make the full payment, it will go to collection! it been few months and the amount is still adding late fees!
I am not happy with the customer service nor with your billing and tracking system!

To Whom It May Concern:
"Segoe UI",sans-serif">We spoke with *** *** on 8/10/in regards to her concerns with our bottle chargeback process. We apologized for any concern this process may have caused and assured her that her feedback would be provided to the appropriate department. As a goodwill gesture, we have waived the deposits. At this time, Ms***s account has been brought to a zero balance We appreciate the feedback and the opportunity to work directly with Ms*** in order to resolve this matter Thank you,
*** ***
Digital Communications Specialist
ReadyRefresh by Nestle/Nestle Waters North America
*** *** *** *** ***t
Nestlé Waters North America
* ***
***

hi
I have not received any delivery of bottles since last feb or marchi have made last delivery payment of on march 30th
I am only person in my office and most of the time I am traveling.since april this company keep sending me invoices for bottiess which they never delivered
I called company and they have sent someone from there office I did mention him the situation and he said he will take care of this matter.after that they keep invoicing me with late feesi called there billing department and the says they will settle account with mei mentioned them when I have not received any delivery why should I even settle for any moneyright now they have sent my company name in collection without any of my fault.I have specifically told them not to to send any bottles without my order.I asked them to provide me any delivery receipt and they says they dropped out side my office
thx
*** ***

I have been a customer getting water delivered to my home by Nestle Waters for over years Up until recently, the service they have provided has generally been excellent, but over the last month or so things have became intolerably bad
I had a delivery scheduled for June 6, but since then it has been rescheduled on a daily basis (separate reschedulings over two weeks), and now is scheduled to occur tomorrow, June Given the repeated rescheduling notifications I have received, I have little confidence this will occur I have even received automated text updates saying "the driver is on their way!" only to later receive a rescheduling notification the next day
I have contacted Nestle Waters by both phone and email to express my concerns, to try to get more information, and to try to get the issue resolved By phone, I have been told that the delays have been caused by "operational disruptions" that have been ongoing in the *** for two or more months, but when I

Readyrefresh delivery is HORRIBLE...they don’t deliver when promised send constant emails changing delivery datesdays past original delivery & water still wasn’t delivered...then charged for that water that wasn’t delivered...cancelled service & asked for bottles to be picked up....weeks of waiting they left full bottles after service was cancelled!!! Now days later still waiting on them to come back for the bottles they shouldn’t have left!!!!!!!!

The company failed to adhere to delivery dates Numerous calls were made to water company in regards to the urgency of having our water deliveredIt was clearly explained that we provide services to seniors, a very frail community that must be kept hydrated, however our complaints and concerns went unnoticed
We have been charged rental for water coolers that were not used due to lack of water

I'M AN EXISTING COSTUMERI HAVE SET UP A MONTHLY WATER SERVICE SUPPLY/DELIVERY AND SINCE JULY TILL TODAY THE CHANGE THE DAY DAILY AND POSTPONE THE DELIVERY FOR THE NEXT DAYTILL TODAY I DID NOT GET THE PRODUCTS I PAID AND I CALL THEM DAILY AND THEY PROMISE THE DELIVERY WILL BE TOMORROWTHIS IS HAPPENING FOR THE LAST DAYSNO DELIVERYTHEY DO NOT CARE ABOUT THEIR COSTUMERS THEY ONLY CHARGE THE CREDIT CARDS GET THE MONTHLY CHARGE AND NO DELIVERYWE NEED THEM NOW THAT IS SUMMER AND WE NEED WATERI GUESS THIS COMPANY WAS OTHER PROBLEMS AND IT WILL CLOSE SOON AND TAKE ALL OUR MONEYTHEY KNOW THAT THE DEMAND IS HIGHER IN SUMMER AND THEY HAD THE EXISTING COSTUMERS IT WAS NOT SOMETHING NEW TO THEMTHEY DO THIS FOR MANY YEARSI GUESS THEY DO NOT CARE, SINCE THEY GOT PAID THEY JUST IGNORE THE EXISTING COSTUMERS

To whom it may concern,After voicemails, I was able to speak with *** *** todayHer last delivery was on time and I will be monitoring her next months of regular scheduled service to ensure they are either on time or she is notified of any delayI have provided her with my
direct contact information.Thank you,Jennifer J***Nestle Waters North America

To Whom it May Concern:We attempted to contact *** *** in regards to her experience on multiple occasions but unfortunately have not yet had the opportunity to speak with her in order to resolve her concerns. We truly apologize for her experience and regret that she did not receive the
quality of service on which we pride ourselves. We have provided feedback in order to address the failures outlined in her complaint, and hope to have the opportunity to speak with her further in order to fully resolve this matter to her satisfaction.At this time, *** *** cooler has been recovered and her account is fully closed. If there is anything further that we can do to resolve this issue, we hope that she will contact us directly at the information provided in the voicemail that we left for her.Thank you for bringing this matter to our attention.Sincerely,*** ***Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North AmericaCustomer Experience SpecialistNestle Waters North America

To Whom It May Concern:
Our company has made multiple attempts to contact the customer via telephone, but we have not received a response backWe are issuing a refund for the credit balance that the customer has on file, which is $We will be
refunding this amount to the
customer's credit card in the next three business
days
We appreciate
the feedback that was provided to us so that we can use this to make improvementsThank you

For I have been a customer with this company for some time now , I actually have two accounts with them and my problem as of lately is that my delivery dates have been changed several times on both accounts leaving me without the product and service that I am billed forCustomer service offers no viable reasons as to why the deliveries are changed/late every month

My wife and I have been a loyal customer with Ready Refresh by NestleOver the past year deliveries have not been consistentDespite paying our bill on time each month, calling every month and working with customer serviceWe continue to not to have our water delivered timelyWe have three little children and constantly have to go buy our own waterAgain this month, I called as the water was not delivered on timeTwice this weekCustomer service was rude and would not compensate my bill for the poor serviceI will therefore have to buy my own unit and bottles and cancel my service with Ready Refresh by NestleThis is horrible and unacceptable

This company has terrible customer service and is unable to deliver their product on timeIt took my mother three times to explain to them the company did not deliver waterTheir records claim they did and they finally agreed to cancel the chargeThat is not the only resolution we wanted for this problemMy mom explicitly said she needed our four bottles of water before next weekMy mom is going to be unable to walk for three weeks because of a *** surgeryShe needed water for the next three weeks and that is why our family requested four bottlesThe customer service e-mail said they would refund our order and spoke nothing about making a correction by giving us our water we requestedHow is that a business? Usually if a company makes a mistake about delivering a product, they will either refund the order or send a replacement for it
If they do not deliver our water before the next available time on their standard delivery schedule we're canceling the serviceThey have n

To whom it may concern,I spoke with *** ***She had already contacted us to cancel service which is scheduledWe had a pleasant exchange, I explained our challenges and will follow up to ensure her account is closed out completely and refund is issued.Thank You,*** *** Nestle Waters North
America

Initiated new service with auto billingAfter two months of service I was auto billed about 30% more without explanation Made several attempts to reach by phone but was often greeted with recording that the company was receiving a large number calls and for me to call later The system then disconnects the call without giving an opportunity to remain on hold They are likewise difficult to reach by emailUpon sending the email, the company takes several days to respond via emailWhen they did respond, they responded that the billing was correct Through repeated phone call attempts at various times, I finally reached someone who recognized the issue and issued a credit for the overageThe following month, I was inexplicably billed for double the amount of water yet had only one delivery charge which was associated to the actual amount of water that should have been and what was delivered Essentially, I was billed for twice the water that was delivered even though the system

I am unable to communicate product delivery request information online which leads to unauthorized deliveries such as todayI am on a WILL CALL basis with no automatic deliveriesPhone customer service informed me that we would have this arrangement to avoid this type of miscommunication with their drivers Desired Outcome: REFUND THE COST OF TWO CASES OF ARROWHEAD SPARKLING WATER TO INCLUDE DELIVERY CHARGES

To Whom it May Concern:We spoke with Mr*** in regards to his pricing concerns and were able to reach a resolution that met his satisfaction. There were some discrepancies regarding a coupon that he had received and the plan that he signed up for, but we were able to reach an agreement that
meets his family's needs.We appreciate the opportunity to work with Mr*** and address his concerns.Thank you,Kate O***Customer Experience SpecialistNestle Waters North America

To whom it may concern,I have spoken with *** *** and addressed her concernsI have provided my contact information and will work with local management to ensure the delivery instructions are followed going forward, and, I have waived the bottle deposit charges so they will no longer
effect billing.Thank you,Jennifer J***Nestle Waters North America

We are a non-profit and had recently renegotiated new rates for our water delivery from Ready Refresh by Nestle However, two weeks after renegotiating, we received our first invoice with NO change in rates When I called to inquire why these rates were not changed, and why we were still being charged Sales Tax (remember - we are a non-profit) and why there was no credit on our bill (as part of the re-negotiating), I was told those rates had not been "approved" by Accounts Receivable The very rude Customer Service representative said the THREE people I previously spoke with when renegotiating had no right to give us those rates, but she would re-submit my rate change request and I could expect a call from Accounts Receivable sometime within the next business hours In the mean time, Ready Refresh by Nestle, here in *** **, continues to collect at the old rates because they never bother to confirm the newly negotiated rates quoted by their representatives We are a non-pro