Nestle Waters North America, Inc.

I have been maintaining contact with this customer due to the nature of her complaintUnfortunately, she stopped payment with her bank and charged back a payment that was due to be refunded to herShe did not reply to my call 8/until 8/at which time I explained the issue and then sent the documentation with revisionsThank You,Jennifer J***Nestle Waters North America

To whom it may concern,Customer was able to contact our Customer Service Center and cancel the service requestNo payment was received, therefore, no action taken. Regards,*** ***Nestle Waters North America

DO NOT USE THIS SERVICE I was a customer for about a yearNever had a problem with water delivery or qualityLast summer, after purchasing a refrigerator with a water filter, I no longer needed this serviceI called and told them so and made a delivery date for them to pick up their bottles I paid the balance on my accountAll was well....so I thoughtI started to receive monthly "past due notices" with monthly fines attachedI spoke with this company on numerous occasions to resolve this matterThey are rude and short on the phoneThey refused to acknowledge that I owed them nothingThey now claim I owe over $and will start collective actionI pride myself on my excellent credit score but this is a matter I cannot cave toIt's the principle of it This company is *** and ***Find another water serviceStay away from this one

Billing Issue
Delivery Issue
Bills include services not ordered
Bills include charges for bottle deposits in addition to what has been received/returned
Bills include increased charges for services that were previously free or lower cost with no notification to customer
Billing inaccurate
I am writing to you out of frustration in dealing with the ReadyRefresh service I have been a customer for the last 12-years - until this afternoon Reluctantly, I finally cancelled our delivery service due to the consistently poor interactions that I've experienced when dealing with your team
Despite the 8/13/email distributed by the "Customer Experience Team" (pasted below), I have had increasingly poor experiences with the ReadyRefresh service - aka Poland Spring bottled water delivery Whether it's been missed deliveries, inaccurate delivery/bottle return counts, or billing that has been creeping higher and higher each month (due to larger fees, added bottles/deposits, ets

Company have been putting unauthorized charges to my credit card after I have emailed and attempted to cancel my service for gal water delivery since june (acknowledge by agent on august 11,phone call )Their excuse was they receive multiple emails asking to cancel however proceed to continue submitting unauthorized charges since then knowing I have moved and sold my home and not receiving merchandise base on their excuse they never receive phone call to cancel I was never told to call and cancel over the phone .never receive email
after removed credit card from auto pay , my credit was still there and put back on auto pay illegally I have cancelled my credit card and somehow they were able to put charge through and now (8/11/2017) after talking to agent , I again receive notification that I have invoice after not receive it for months on my credit card that I have deleted
company refused to stop charges ,
on email I have provided information where they need to c

To whom it may concern:Customer has contacted us via email correspondence and issue has been addressedAccount is closed, equipment returned and refund will be issued to the customer for account deposit. Thank you,Jennifer J***Nestlé Waters North America

I signed up for monthly delivery serviceMy delivery was scheduled for Monday February 26, with a window of 9am to 5pmAt 8am I opened my front door, leaving only my storm door closedAll of my lights were on and it was obvious we were indeed homeWe do have door bells that do not work, however there is a large sign on the door to knock because the doorbells do not workWe waited and waited and at 11am my daughter discovered a tag on our screen door proclaiming the driver had missed us and to call to discuss my accountHow on earth does this happen? Between two adults and one teenager, we would have heard if someone knockedNot to mention we have animals that run to the door if someone knocksI called the number on the tag and the woman was very vague saying she can contact the branch manager to contact meAt this point, I was so frustrated so I told her to cancel my accountShe was very happy when I said this and thanked meHours later, I log onto my account to ver

THIS IS THE WORST WATER COMPANY I DONT KNOW HOW THEY HAVE BEEN IN BUSINESS FOR SO MANY YEARS IT IS HORRIBLE MY ISSUE IS THEY HAVE THE *** ON LOCKTHERE IS NON OTHER TO GET WATER FOR MY DESPENSER THEY NEED TO GET IT TOGETHER

To Whom It May Concern: We spoke with M** *** on 8/19/in regards to her concerns with his account being charged bottle deposits. We apologized for any concern this process may have caused and assured hin that we would remove the deposits charge from the balanceAt this time,
*** *** account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with *** *** in order to resolve this matterThank you, Lauren Campezato Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America Lauren Campezato| Digital Communications Specialist Nestlé Waters North America O [email protected] Tell us why here

I am astounded and frabbergasted that such an disgusting organization can stay in business They postpone water deliveries for no reason - in my case for weeks, and when you go to their alleged customer service, they lie and placate They have been nothing but an aggravation and I strongly recommend that you steer clear of them Beware, this company is a total scam and a sorry excuse for a company

I have been experiencing problems with the water delivery service for a few months nowTwice they advanced my delivery date so I did not get a chance to take the bottles outOn 4/at 5:pm I got a notification that the bottles would be delivered that same dayI rushed to my house, and the bottles were already thereI got stuck with bottles in my basement
That same day, I called to ask them to pick up the bottles, but they said that they would not be able to do so until 5/On 5/11, I took out the bottles, but they did not show upI called again and they said they would pick up the bottles on 5/17, when my next delivery was scheduledAll bottles were brought back inside the house
On 5/17, after taking all bottles out, I got a notification that they can't deliver until 5/18; and on 5/another notification that they won't deliver until 5/No water for the weekend, and all bottles inside once again
On 5/21, all bottles out, and then notifications that the

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I will wait until a second examination of the foreign substance is analyzed to hear what the results imply
Sincerely, *** ***

To Whom It May Concern: We spoke with *** ***e on 7/26/in regards to her concerns with her deliveries. We apologized for the issues with her deliveries may have caused and assured her that her feedback would be provided to the appropriate department to ensure these issues are
corrected in the future. At this time, *** *** has agreed to continue service with her service issues being addressed. We appreciate the feedback and the opportunity to work directly with *** ***e in order to resolve this matter. Thank you, Lauren *** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America
*** ***| Digital Communications Specialist Nestlé Waters North America O 508-977-*** Tell us why here

To whom it my concern,I have left several voicemails for *** *** with no return callsI will monitor his account to help ensure his deliveries are on schedule and that delays are minimal.Thank you,Jennifer J*** Nestlé Waters North America

To whom it may concern,I spoke with *** *** **d explained our challenges during hurrican* *** We had a nice conversation, MrMiller will probably order from us in the future and has been offered an additional discount should he decide to give us another chance.Thank you,*** ***Nestle
Waters North America

Like the others here, I have received absolutely horrible customer service from this companyThe company repeatedly fails to make their deliveries on timePerhaps worse, however, is that the company does not care at allThey do not take any responsibility for their missed deliveries (which are rampant and throughout the country, as a search of Yelp reviews will confirm.) There has not been any communication to the customers and no apologies or explanationsWhen I call customer service, I am met with rude responsesI (perhaps stupidly) am giving them one more chance to delivery my water, but I fully expect that they will miss that and I will be canceling my service

To whom it may concern,I spoke with Mr***We made a payment arrangement, late fees were waived and service will resume on schedule 9/26/2017. Regards,Jennifer J***Nestle Waters North America

To whom it may concern:I spoke with ***, *** *** bookkeeper, and he stated the complaint was satisfied with a delivery received 7/at no chargeI will follow up on the next several deliveries to help ensure they are on schedule. Thank you,Jennifer J***Nestlé Waters North America

Nestle is killing the Poland Springs brand with their terrible performance and customer service This is a WATER DELIVERY SERVICE and I'm getting NO water, MISSED deliveries (with no notice) and BAD service (teleprompt hell when you call)

AWFUL That is the only word to describe this water delivery serviceThe ONLY reason that I am still using this company is because there are no other better options in my areaThe delivery is postponed every single weekWhen I call customer service, I get told that my complaint will be routed to the district manager who will then call me within the hour Never get a callIf you can avoid this company, do so It's absolutely awful customer serviceWould give zero stars if I could