Nestle Waters North America, Inc.

For the past months the scheduled deliveries have been re scheduled by the company and to date there have been no water deliveries madephones and emails to Nestle have been made and requests to end the service altogether was made as well and a schedule for rental equipment + bottles was madeThose items which have now become an eye sore are collecting dust outside my home waiting for a pick up
In addition, I continue to receive emails about new delivery times
I now have to call the City and ask them to pick up these bottles plis equipment as it has been weeks since the scheduled pick up

To whom it may concern,I was able to speak with *** *** and arranged for the service to be completed 5/This has been confirmed by the customerA small refund for overpayment will be sent by check.Thank you,Jennifer J*** Nestlé Waters North America

Consistently reschedules delivery datesUnable to get through on 800#Get rebo replies when emailed stating someone will contact within business day Have noticed there are hundreds upon hundreds of other customers with the same exact complaints on various other blogsDo your business elsewhere as they seem not to care about their lack of service

To whom it may concern,I was unable to make phone contact with this customer but was able to determine that the account has been paid in full, $in late fees were waived and the remaining credit due customer ($9.14) has been refunded to the card on file on the account.Thank you,Jennifer
J***Nestle Waters North America

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work with *** ***e in order to resolve this issue.While we were unable to speak with *** *** directly, we did leave several messages for each other and were able to resolve this matter through
them. We are sorry to learn of *** *** experience and for the way this issue was handled. Since the matter with the water cooler happened some time ago, and because it seems as though our representative provided some incorrect information in regards to leaving out the cooler, we have waived the charge for the missing unit, leaving the account closed with a zero balance. There will be no further charges on the account.Thank you,*** ***ReadyRefresh by Nestle/Nestle Waters North America

To Whom It
May Concern:
We have
made three attempts to contact Mr*** regarding his concerns and did not
have the opportunity to speak with him as of yetThe account was sent to our
third party collection agency, *** and ***, before the thirty days
provided for
final paymentWe have removed his account from the collection
agency and have brought the balance in house for a total of $An
adjustment for the cooler rental has been providedWe have left direct contact
information for Mr***
We
appreciate the feedback and the opportunity to work with Mr*** in order
to resolve this matter
Thanks,
Lauren C*** | Digital Communications Specialist
Nestlé Waters North America
O ###-###-####
***

Nestle's bottled water deliver is horrible and their website says "Satisfaction Guaranteed" Every month they delay the water deliveries sending me an email after it is scheduled and then calling to say it is a new day and then they show up on a totally different day I keep calling and for the past year they say it is due to "operational difficulties" It is a joke, they just hire very few people to maximize their profits

To Whom it May Concern:Customer Experience Specialist *** *** spoke with Ms
*** on June 29, regarding service and billing concerns regarding her account
with *** ***. Specifically,
inconsistencies regarding pricing and deliveries from when the account was
established,
as well as delivery concerns and other service issues. After apologizing for these inconveniences
and assuring Ms*** that they would be addressed internally, *** refunded the customer the $that she has paid to *** *** as
compensation for her concerns. *** also
emailed a letter detailing the details of their conversation to Ms*** per her request
and provided her direct contact information in the event of any further
questions or concerns
Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have automatic water delivery scheduled for our account with Nestle Waters/*** *** We were notified that due to weather conditions, our original delivery date for this week scheduled for March 14th would be moved to March 16th My wife happened to log on to our online account and saw that the delivery date was once again moved to Monday, March 19, We received absolutely no notification or communication via email or phone call to tell us the delivery date was once again moved This lack of communication on the part of *** *** is completely unacceptable, especially since our days when deliveries are expected require some planning on our part and my wife would have basically been staying at the house all day waiting for a delivery that would never come I contacted a customer service rep who had nothing but excuses about how they are aware of logistical problems, but frankly I don't care about their internal problems They need to do something to resolved the l

We have had nothing but issues with ReadyRefresh the past couple monthsIn December we received less than half our order and somehow got off of our institution's delivery scheduleWhen we were supposed to receive our bottles on January 22nd, we started calling every day to confirm where our delivery wasEvery day for the past two weeks the delivery gets pushed to the next dayFor over a week now, I have spent time calling to speak to representatives and several managers - all confirming it will "arrive tomorrow"Tomorrow keeps coming, dates keep getting changed, and no water is delivered
We still have no idea when we will receive our water and have wasted a lot of precious time trying to solve this issue with their unhelpful customer service representatives

I can't even give this service one star as their customer service is hideously, absurdly terrible I've had this service for over years and perhaps once or maybe twice every year they come on the day the schedule saysWhen I called regarding white chunks that look like plastic coming out in my water, I was sent a you tube video link on how I had to literally dismantle my cooler, flush it out and then put it back togetherIf I want it replaced (despite renting it each month), I have to pay a $trip charge?! And lastly, for the icing on top of this very terrible cake, I called to cancel the service and not only do they give you a RIDICULOUS hour window that you have to be home for them to pick up the cooler, they don't credit you for any unopened bottles!?!?!?! FIVE HOUR WINDOW?!? They won't even call you with an updated arrival time as 'their drivers don't have cell phones' CANNOT BELIEVE THIS COMPANY IS STILL IN BUSINESS WITH THIS HORRIFIC SERVICE STAY FAR, FAR AWAY FROM ARROWHEAD/READY REFRESH WATER DELIVERY

To whom it may concern, I left a voicemail with my direct contact information should additional support be requiredHis concerns are being addressed by our Corporate Office and account notes indicate he is satisfied with this response.Regards,Jennifer J***Nestle Waters North America

*** *** will be working with Ms*** *** directly in
order to address these concerns and will be providing our response to her this week

To whom it may concern,Upon receipt of this complaint, I was able to contact *** *** and assist with her concernsThe delivery was successfully completed February 6th, and I will continue to monitor her delivery schedule to help prevent future delays. Thank You,Jennifer J***
Nestlé Waters North America

I canceled my service back in April, I was told I was going to get my refund via check or direct deposit into the card on file, a week after I didn't receive anythingI call and spoke to another agent, she said she was going to email the refund department about my $deposit which should have been returndays later I got a check on the mail for $I deposit that check, and this company put a stop payment on a few days latter and deposit the $dollars into my card on filemy back charge me $because this company put a stop payment on the checkI called multiple time and spoke to several representatives and they all said oh yeah its been refund already call your back, I call my back and no refund was done or deposit into my account and I double check my statement and nothingmy nestle account number #***

This company is the worstWhen I actually get a delivery it feels like ChristmasAnd now I just sent a complaint to them for charging for items I never receivedIf they don't credit me right away I will close my account

I have been maintaining contact with this customer due to the nature of her complaintUnfortunately, she stopped payment with her bank and charged back a payment that was due to be refunded to herShe did not reply to my call 8/until 8/at which time I explained the issue and then sent the documentation with revisionsThank You,Jennifer J***Nestle Waters North America

To whom it may concern,I have left a voicemail for Mr*** and provided my contact informationHis account has been closed, has a $balance and all equipment has been returnedAs he acknowledged, notifications regarding price increases were sent on invoices over the past several yearsWe
have a day dispute policy and are always willing to negotiate pricesWhile I was not involved in the closing of this account, I have offered to waive the charges for the last invoice paidThe amount is $and is being refunded to the credit card on file with usOnce this is processed, I will remove the card information.Thank you,Jennifer J***Nestlé Waters North America

I have been a customer since and the past year receiving a consistent delivery is impossible For example, my delivery was scheduled for Thursday, April 4th, It has since been rescheduled TIMES!!! Getting through to customer service is impossible The phone number to contact them hangs up on you or does not leave you the ability to leave a message
Email is a joke No one ever responds
I have no idea what is happening with Ready Refresh but they have just lost a long time customer