Nestle Waters North America, Inc.

To whom it may concern,I was unable to make phone contact with this customer but was able to determine that the account has been paid in full, $in late fees were waived and the remaining credit due customer ($9.14) has been refunded to the card on file on the account.Thank you,Jennifer
J***Nestle Waters North America

To Whom It May Concern: We spoke with *** *** on 6/22/in regards to her concerns with receiving her $deposit back from her local grocery store.? We discussed the store policies regarding the depositsWe apologized for any concern this process may have caused and assured her that her
feedback would be provided to the appropriate department.? As a goodwill gesture, we will mail her a coupon for a free case to show our appreciation.? At this time, *** ***’ is satisfied with this resolution and will continue to purchase *** *** cases from her local retailerWe appreciate the feedback and the opportunity to work directly with *** ***’ in order to resolve this matterThank you, Lauren C*** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America ? ? Thanks, ? ? Lauren C*** | Digital Communications Specialist Nestlé Waters North America O [email protected] ?

To whom it may concern,This customer contacted our customer service center and was able to speak with a representativeIt appears the issue has been resolvedI have left a voicemail with my contact information should additional assistance be required.Thank you,Jennifer J***Nestlé Waters North
America?

To who it may concern, I have left a voicemail for *** *** asking that she contact me if further action is requiredCustomer had contacted the Customer Service Center and scheduled for the pickup of equipment and empty bottlesThis was completed March 28th, 2018.? Thank You,Jennifer
J***Nestlé Waters North America

To whom it may concern,Customer was unavailable at the # providedVoicemail message was leftCharges were reversed for the August delivery and additional credit was issued for the inconvenienceA refund in the amount of $will be issued to customer's credit card.Regards,*** ***Nestle
Waters North America? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the issue was
resolved one week after my complaint.? The lack of Quality Customer Service / Delivery Service for a customer of plus years is TOTALLY NOT SATISFACTORY BY ME.Even the Customer Service from the Presidents Office was UNSATISFACTORY
Sincerely,
*** ***

To Whom it May Concern:We have attempted to contact Ms*** four times (twice by phone and twice by email) in regards to her concerns, leaving our direct contact information each time.? Unfortunately we have not yet heard back.? We look forward to the opportunity to speak with Ms
*** in order to resolve these issues.Thank you,Kate O***Customer Experience SpecialistReadyRefresh by Nestle

To whom it may concern:I have been unable to make contact with *** *** but feel confident she would have received the refund check by nowIt was mailed on or about June 28, to the billing address providedI am hopeful this will be confirmed as I have provided my contact information and left voicemails.? Thank You,Jennifer J***Nestlé Waters North America

Dear Revdex.com, I just received a message that my complaint is closed without comment from me.? I did get the notification from Revdex.com about the response from the company, but I could only view the response, not provide any commentsI thought that the message was for viewing purposes only, and didn't know how to counter with anything I did get a call from the company and was satisfied with their response.? If my complaint can be modified to reflect that the company did address my concerns to my satisfaction, that would be greatly appreciated.? I had no idea what I was supposed to do with the notification that I initially received, other than to view it Regards, ***

To Whom it May Concern:Thank you for bringing this matter to our attention, and for the opportunity to work directly with *** *** in order to resolve her concerns.We attempted to reach *** *** in regards to her concerns but have not yet had the chance to speak with her.? After reviewing the
billing history of the account, we found that there was one outstanding invoice in the amount of $for which we did not receive payment.? This invoice is what generated further late fee charges and eventually resulted in the account being written off to a third party collections agency.After waiving all fees, *** ***n is left with a balance of $11.91, which we will remove as a courtesy to resolve this matter.? The balance has been removed from the collection agency, and there will be no further activity.If there are any further questions or concerns, we hope *** *** will call us directly at the phone number provided in our voicemail.Thank you,*** ***ReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern:I spoke with *** *** and have agreed to follow his account for the next several deliveries until we are comfortable with the reliability of the service datesI have confirmed service was completed June 30th and that the delivery was at no charge*** *** has my contact information for any future concerns.? Thank you,Jennifer J***Nestlé Waters North America

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** They have promised me that they will settle my account and remove all unreasonable chargesThe new bill was going to be generated on Aug 24, 2016, but I haven't received it yet on the online portalSo, I am not sure if the matter is completely resolved yet
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern:I have spoken with *** *** and we have agreed to the total refund for full bottles returned as well as the account deposit.The account is closed with no balance, all equipment returned and payment information has been removed.? Thank You,Jennifer J***Nestlé Waters North
America

To whom it may concern,I have spoken with *** *** and we are waiting for a bank chargebackWhen that has been resolved, we will issue the refund of $20.00.Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I attempted a callback to the number providedIt was not in serviceUnder the extraordinary circumstances due to Hurricane Irma, we were unable to deliver on time but we did in fact deliver to this customer 9/We do not offer contracts and no payment was taken nor
requested until the delivery was successfulI have placed a $credit toward the delivery of bottles that was completed on September 8th.Regards,*** ***Nestle Waters North America

To Whom it May Concern:We attempted to reach *** ***l in regards to their complaint but have not been able to reach them.? We hope to have the opportunity to discuss this matter further and ensure resolution.This account was set up for regular deliveries, every months, when it was
established in June 2016.? We have serviced this account in accordance with this arrangement and deliveries were subsequently made in September 2016, December 2016, and finally, March 2017.? No contact has been made by the customer at any time prior to the ? March delivery to make any changes to the account or the delivery frequency.? Additionally, we have notified the customer of upcoming deliveries by email and text several times prior to these scheduled delivery dates, without response.? In regards to the customer's billing concerns, we were provided with a credit card for recurring charges when the account was established and have charged the account accordingly, sending a notification of their billing? statement each month to *** the email address provided upon setup of the account.We are truly sorry to learn of *** *** dissatisfaction with our service, and wish we had been made aware of any issues prior to this complaint.? At this time, the account has been fully closed and there will be no further charges or deliveries.? If there is anything further we can do to ensure the customer's satisfaction, we hope to be contacted at the phone number left on their voicemail.Thank you,*** ***ReadyRefresh by Nestle/Nestle Waters North America?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

? Thanks to Nestle and to the Revdex.com for resolving this.? I am? very happy with the support everyone has provided to fix this.? Stu
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005578, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern:I spoke with *** ***, confirmed his account to be closed with $balance and provided copies of prior invoices confirming the return of the account deposit in 2015.Thank you,Jennifer J***Nestlé Waters North America