Nestle Waters North America, Inc.

To Whom it May Concern:We attempted to reach Ms*** by phone on three occasions in regards to her complaint -? 9/14/15, 9/21/15, and 9/24/- leaving messages each time.? At this time, we have not heard back from her in regards to this matter.? Ms*** did contact our Customer
Service Center on 9/15/to close her account, and her bottles and cooler were picked up on 9/19/15.? We are sorry to lose Ms*** as a customer and hope to have the opportunity to speak with her in order to ensure that her concerns have been fully resolved to her satisfaction.? Should she decide to respond to us in regards to this complaint, she can contact Customer Experience Specialist Kate O*** directly at ***.? Thank you,? Kate O***Customer Experience SpecialistNestle Waters North America

To whom it may concern,I have spoken with *** *** and we have agreed to keep her account closed for nowThe charges for the last delivery have been waived and? I have provided my contact information should the situation change.? Thank you,Jennifer J***Nestlé Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,The account in question was closedAny and all charges associated with the account have been waivedNo return call after message left.Thank you,Jennifer J***Nestle Waters North America? ?

To whom it may concern,I was unable to speak with *** *** but have provided my contact information by voicemailI have reviewed the account and it appears as though the issues presented have been addressed through our Customer Service Center and Management TeamA refund is in process as of
April 17th and I hope to hear from *** *** if there are any additional concerns.Thank you,Jennifer J***Nestlé Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? I firmly believe that the only reason this business finally acted properly is the fact that the Revdex.com was involved.? The many similar complaints against them found on the internet, including many with the Revdex.com, are indicative of their lack of integrity and customer service.? Because of that documented history, I am puzzled by the Revdex.com's "A-" rating of this company.? Consumers should not have to resort to complaining through the Revdex.com to simply get businesses to do their job.? All of that said, I find that this resolution, which was a direct result of Revdex.com mediation, is satisfactory to me
Thank you for your assistance
Sincerely,
*** ***

To Whom it May Concern:Thank you for bringing this matter to our attention and for the opportunity to work directly with *** ***? in order to resolve her concerns.? As a business, we have a late fee policy in place that applies to all customers in order to ensure timely payment.?
However, we understand that our customers may experience unforeseen circumstances, and we do our best to accommodate their needs.? *** ***? has been a customer for many years with an excellent payment history, and as a courtesy we have agreed to waive several late fees.? We have also discussed a payment plan, and *** *** expressed her desire to continue service in the future once this matter is resolved, which we were very happy to learn.This matter is resolved at this time, and *** *** has our direct contact information in the event of any further concerns.? Thank you,*** ***ReadyRefresh by Nestle/Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response at this time because the Revdex.com system gives only two options, accept or reject.My intent is to accept the resolution as soon as the check for the agreed-upon amount arrives from the business and clears the bank.? The agreresolution is fair, but given the history of poor communications and past promises from this business, delaying closing this Revdex.com complaint until promises are kept seems prudent.I will update the Revdex.com file accepting the resolution after the check arrives
Sincerely,
*** ***

To Whom it May Concern, Elyse B***, Customer Experience Representative, spoke with *** *** regarding rescheduled deliveriesElyse discussed the rescheduled deliveries and our plans to correct thisElyse offered to waive the May delivery in the amount of $as well as deliver
out of the bottles ordered for July 6th delivery at no charge*** *** has Elyse’s direct contact information should she have any additional questions or concerns Thank you, Tami M*** | Customer Experience Leader Nestlé Waters North America

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern:I spoke with *** ***I confirmed with him that the account is closed, all equipment and empty bottles recovered and there is no balance dueAccount closed in good standing and there are no pending charges or actions.Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I spoke with * *? and explained our policy as it pertains to rental agreements and pricingWe agreed to a reduced rental rate through March and a one time credit of $for customer appreciationI have provided my contact information.Thank you,Jennifer J***Nestlé
Waters North America?

Complaint: ***
I am rejecting this response because: It contains an errorMy last delivery was days LATE, not "on time." I did speak with Jennifer and she assures me that she will monitor my deliveries for the next few months to ensure quality service? I appreciate Jennifer's follow through and hope the future service is on timeShe did provide me her phone number in case of problemsThank you.?
Sincerely,
*** ***

To Whom it May Concern:We spoke with Mr*** on 2/4/in regards to his concerns.? We were able to reach an agreement and are thankful that Mr*** will continue to remain a customer of *** by Nestle.? Unfortunately, prior staffing challenges led to a decline in the service
that we aim to provide and that our customers deserve, however these challenges have been resolved and we are confident that we can meet Mr***'s needs in the future.We appreciate this feedback and the opportunity to work directly with Mr*** in order to address and resolve these issues.Thank you,Kate *** by Nestle/Nestle Waters North America

?
Complaint: ***
I am rejecting this response because: I called back a few time and the billing person was out of the office
Sincerely,
*** ***?

To Whom it May Concern, Leah N***, Customer Experience Representative, spoke with *** *** regarding rescheduled deliveriesLeah discussed the rescheduled deliveries as well as confirmed that the delivery completed on June 29th was free of charge*** *** has Leah’s direct contact
information should he have any additional questions or concerns Thank you, Tami M*** | Customer Experience Leader Nestlé Waters North America Tell us why here

To whom it may concern,I was able to get delivery completed today for *** *** and spoke with himI will be monitoring his account for the next several months to help ensure service remains on scheduleI have emailed my contact information for direct contact in the future.? Thank
you,Jennifer J***Nestlé Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***