Nestle Waters North America, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have spoken to someone,over a week ago I was told a check for refund would be issued,have received nothing but phone calls that are from a customer service centerPlease keep open until resolvedAnother phone call today, message again said check is in the mail!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,I spoke with *** *** regarding her accountWe have agreed to pickup the equipment on Tuesday 5/and I will follow up with her regarding a refund of $due once the service is completedThe account will be closed with no balance.? Thank You,Jennifer J***Nestlé
Waters North America?

To whom it may concern,Customer has contacted our customer service center, service has been completed as requested and a refund has been issuedThe account is closed, all equipment returned and no balance remains.Thank You,Jennifer J*** Nestlé Waters North America

To Whom It May Concern,? Elyse B***, a Customer Experience Specialist spoke with *** *** on October 12th, regarding her delivery concerns.? In order to resolve the delivery issues she has experienced, Elyse has agreed to personally follow up on the account before
deliveries to review delivery instructions with the branch and request the account is prioritized for delivery on the? dates scheduled.? Due to unforseen circumstances, it is possible the delivery may not always arrive as scheduled.? Elyse will do everything she can to avoid this from happening by proactively communicating with the local service branch to adhere to the schedule as well as possible.? Thank you,? Jessica S*Customer Service SpecialistReadyRefresh by Nestle

To whom it may concern,I spoke with Mr***We resolved his concerns and he has agreed to continue service with usSuccessful delivery was made 2/15.Thank You,Jennifer J***Nestlé Waters North America

To whom it may concern:We spoke with *** *** and explained the operational challenges contributing to the service delaysBoth accounts have been updated as requested? and the 7/delivery of bottles was at no charge.? Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I have been unable to make contact, left voicemails and provided my direct #I will continue to monitor account activity for the next few months.? Thank You,Jennifer J***Nestlé Waters North America

To whom it may concern:I have left multiple messages for *** ***I am hopeful he is in receipt of the refund issued June 28thThank you,Jennifer J***Nestlé Waters North America

To whom it may concern,I have attempted several calls to the Daytime Phone provided and left voicemails with my contact informationI hope to hear from *** *** but will proactively monitor her account to help ensure her deliveries are received on timeThank you,Jennifer J***Nestlé Waters
North America? ?

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** ? I was? unsatisfied with the offer I have a permanent scar on my leg The company ? sent me a refurbished water ? cooler and I got hurt if it happen to me it can happen to some one else I was not explained why it happen I ask for the reportand was told it was not report and then I was told the company didn't have to give it to me here is copy of my picture of how my leg got burned this is not how you sure treat a client that have been with the company since

To whom it may concern,I spoke with *** *** and we have resolved the equipment rental issueA refund check will be sent for the agreed to amount of $150.11.The account(s) will remain closed with no balance due and no pending charges.? Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern:We are sorry to learn of Mr***'s experience with our company.? Our records indicate that the disputed charges stem from 5-gallon bottles that were not returned when the account was closed in October 2016.? We attempted to reach Mr*** in regards to charges
that were disputed with his credit card company on multiple occasions, with no response.? At this time, all charges have been removed from the account, leaving it completely closed with a zero balance.? There will be no further charges to his credit card.We left a message at the phone number included with this complaint on 4/27/to advise of the resolution to this matter.? In recent? correspondence with our company, Mr*** has requested not to be contacted, so no further attempts to be made.? If there are any further concerns, we hope that Mr*** will contact us at the contact information left in our message.Thank you for bringing this matter to our attention and for the opportunity to work directly with Mr***.*** ***ReadyRefresh by Nestle/Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and confirm that I have received the refund.?
Sincerely,
*** ***

To whom it may concern,I have been unable to reach this customer and left voicemailsI have brought his account balance to $and will schedule a pickup for the removal of the full bottles as soon as he replies to meThe original agreement was to return the bottles first, then credit would be
issuedThe account remains closed at this time.Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern:We spoke with *** *** on 4/14/regarding her concerns.? We reviewed our billing processes and as a courtesy agreed to waive the late fees that had been charged to the account.? We are truly sorry for any negative experience that she may have had with our
Customer Service Representatives, and appreciate the opportunity to work with her directly to address and resolve her concerns.Thank you,*** ***ReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We were able to speak with MsJames on 4/27/in regards to her concerns.? For new customers, we require either recurring credit charges for at least the first six months of service, or credit approval for monthly billing.? This account was initially established
with recurring credit charges, and we are sorry for any confusion or problems she may have experienced with her account.*** ***s let us know that her issues were addressed in a previous conversation with one of our Customer Service Representatives, and are resolved to her satisfaction at this time.? Her account is now set up for monthly invoicing, rather than recurring credit card charges, which better meets her needs.? She has my direct contact information in the event of any future concerns.Thank you for bringing this matter to our attention and the opportunity to speak directly with *** *** in order to address her concerns.Kate O'BerryReadyRefresh by Nestle/Nestle Waters North America

To whom it may concern:We have contacted *** ***, adjusted the pricing and documented purchase price quoteA credit has been issued for the rent overcharge/increase.Thank you,Jennifer J***Nestlé Waters North America